This was the first time I used Car Care Central. I brought my car in because the left front right turn signal not working. As soon as I arrived, and replaced the turn signal bulb. The employees are very friendly, polite and effiicient. I will definitely use them again. read more

I had a battery issue and Bobby came out and fixed the problem for free! It is rare to find a car repair place that will not over charge for everything! Bobby fixed it for free on his own time without additional charges. They have been consistently great for us for years ! read more

Do NOT take your car to Car Care Central. Short version - they wanted to charge me $1,900 for a repair that I was able to do myself for $12. Long Version - one day my trunk wouldn't open. I heard a click, but it wouldn't open. My car thought it was open (the little warning would come on each time I turned on the cat), but I couldn't get it to open. So I took it to Car Care Central. They said it likely was electrical and that it would be $300 for them to diagnose the problem. After they did that the first person I talked to said it would be $1900 to repair and made it sound like they wanted to replace the thing that was responsible for ALL the power locks. I said that didn't make sense because all the other doors worked fine... so they passed the phone to someone else. I don't remember what explanation they gave me, but they said something I probably didn't understand and said they'd apply the $300 to the repair cost. I got my car and said I would have to schedule the repair later. At the time I was in a hurry, so I didn't notice that they did not give me a quote, only a receipt for the diagnostics. Later, I decided to text my friend who's incredibly knowledgeable about cars to see if I needed to get a 2nd opinion from another mechanic. He asked to look at the quote. I contacted Car Care Central and they emailed it to me. Now the repair was $1200. ‍ Definitely suspicious. My friend then told me about 2 things I could try myself to figure out the problem on my own. So I looked up the fuse box information for my car, found the "relay" (looks like a plug) for my trunk, unplugged that, and swapped it with a relay from another part that was working. My trunk opened! This "diagnosis" of the problem took me all of TWENTY minutes and that was only because I had to look up info first. I ordered a new relay from AutoZone for $12, got it the next day, plugged it in, and my trunk has worked since. ‍ I know we've all heard of mechanics trying to take advantage, but I'm still shocked at the amount they tried to charge me, and that they still charged me the $300 at all. So yeah, wanted to spread the warning so no one else gets scammed! read more

I brought my car in for an oil change, and asked how long it would take. The gentleman at the front counter-delivered in half the promised time. I was impressed at the level of professionalism, kindness, and a staff who were friendly and pleasant to conduct business with. We will be back. read more

I think everyone feels vulnerable when faced with finding an honest service facility for their auto. I was driving along and felt my truck pulling hard right. At a stoplight, I realized the tire pressure was low on the readout. Quickly scanning for a place to fix a flat I spotted Car Care Central. I pulled in and they got to it quickly. In about 15 minutes they gave me the good news-bad news routine which I expected. Said it wasnt fixable. So I ask them to put the spare on but, they had already aired the leaking tire up to 60psi and pulled it into the parking lot. I chose not to buy a tire there and ended up getting 4 new ones elsewhere. I did appreciate them putting the tire back on. Ive had shops say no its illegal yada yada yada. Thanks Car Care Central. read more

Quick, honest and reliable. Treat women with respect and not like you're an idiot. I have been coming here for about two years and they have always taken good care of me. I have gone in with stupid questions even and they have helped me or pressed a button on my car to make something stop beeping or blinking for free. They have also done big work that cost $$$$ though. So big and small issues - this place is for you!! read more

The front desk crew was nice and great work on my and my son's cars. We will definitely be return customers.

I have gone to this place several times and only when they really have to use tons of time or product aka parts have they charged me. I have a sense when I leave there my car is in top shape. I went in a few days ago and thought I had a wire misfiring but within 5 minutes I was shown all four motor mounts were broken. I called two other shops that were three hundred more and two hours or less later I was gone. I do need to run by just so they can look one more time. Its a used car I had just bought so I want to make sure it's in the best condition possible before hitting the road.. The staff is always ready to help in any way never meeting a staff member who doesn't like what they are doing.. I HIGHLY recommend them. Prices are great and their knowledge is second to none. read more

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I had a horrible experience here do not go here, didn't take the time of day to even look at the car and still gave a diagnosis. They yelled at me and asked if I just wanted to take my car back when all I did was ask how it was going! They are extremely lazy people with no customer service! read more

I was 80 miles from home and probably 75 miles from my regular mechanic when my "check engine " light came on. Fellow Yelpers recommended Car Care Central. The guys did a quick diagnosis and reassured me it wasn't dangerous AND gave me advice on how to try and prevent it from turning into an expensive repair later. The charge? Nothing. I commend them for their honesty, quick responsiveness, and friendliness. I will definitely keep their contact info for the future. read more

I've been taking my car to Car Care Central for oil changes, inspection stickers, maintenance work and even diagnostic testing (which is free!) for several years now. The turn around time on work done is great and their prices are fair and comparable to other businesses that are similar. The staff is always great, the waiting room is a little dated, but overall the service is what keeps me from going elsewhere! read more

Always great service, fast, and thorough. Fair prices. They keep us on the road. Thank you!

This is my to go place because I trust them! They will not inflate bills and will be honest about what they are familiar with and what they are not sure about. I recommended them to a friend who was quoted $700 by a different shop for a purge solenoid. Cori took care of her and re-diagnosed for free, guessed it was just the tank door causing the problem and my friend ended up paying $30 for the gas cap. Coming back for sure. read more

I've been going to Car Care for my 2009 Silverado for over 10 years... so, they are my trusted partner for maintaining my vehicle. I've had a lot of different work done, they are always reliable, they do a great job and they'll call you if they notice something else is wrong with your vehicle. You can always count on them to do a great job, both with the repair and quality they put into their work. I highly recommend them to help you with your car. read more

The team at Car Care Central is great. I started bringing my cars to them when I got tired of paying higher prices at the dealership. I recently brought my 12-year old minivan to them because of multiple issues. I told them I just wanted to keep it going for a couple more years, so they helped prioritize which issues should be addressed while keeping the repairs within my budget. Thanks, Car Care Central! read more

You decide for yourself!! I have used CCC for many years and been pleased. However, last year took my car in for an oil change, and a young guy came to tell me how bad my 2 back tires were, and they needed to be replaced. Now I'm old, but I'm far from stupid, knowing that at some point in the next year I would replace them. He was bound and determined that they needed to be done that day and he could give me a good deal. I told him that when I was ready, I'd go to Discount tire. Just unneeded or wanted HIGH pressure sales pitch. I have had my cars worked on elsewhere since and been happy. Over a year has past, and today I thought I'd I see how much it would cost to have a low beam light bulb replaced in the headlight housing. The fellow told me quote $100.00. Normally I would replace it myself, but since it is a newer car, I was exactly sure what to do. As I was leaving to think about it the guy came out and told me they do it for $50.00 including the cost of the bulb, but they would have to order it. I left and stopped at another repair shop. They installed it while I was in the parking lot. Less than ten minutes later I was driving away. The total cost was $32.00. Something is REALLY WRONG with this picture. You decide for yourself. PS: I still haven't purchased the two back tires and they still have fair tread. read more

I forget the name of the gentleman who helped me, but I got my brakes/tires/battery checked for free. He was very sweet. Easy on the eyes too. Haha! If I ever have any serious problems with my car I will definitely go back here. Thank you so much!!! read more

I've been coming to Car Care Central for years. I have never been this satisfied with a mechanic shop. Super friendly, fair pricing ( if you want cut throat pricing good luck, sincerely, with that roll of the dice), and very speedy service! One of the big reasons why I love this place is because early on my wife, who is not very car savvy, came here and she was not given the run around. They even performed a simple service for free (I think she tipped him afterwards). Good people, great service, fair pricing. read more

No matter what day of the week or how busy they are the team is always pleasant and helpful. Never try to upsell us, any suggestions they have made were always warranted. Most recently had two tires mounted and for the first time since we have had tire work done on this car the tires and rims were cleaned and not scratched or damaged from the process. We appreciate the professional staff and excellent work. read more

Went by to inquire about a/c work, wheel bearing, and transaxle service. They said it's impossible to check the charge on an a/c, they can only evacuate and refill. They don't diagnose a/c at all until after that's done (at nearly $100). All it takes is a set of gauges and a little training to check a/c charge levels, I've done it myself many times - I just don't have gauges anymore. Quoted 3 hours labor for a wheel bearing, at $98/hour, plus $300 for parts. When I balked they got offended and told me I wouldn't find anyone who would charge less than $95/hour - the shop I usually use charges $85/hour. $98 hour is close to what dealers charge. Book labor for the job is 2 hours, going by Alldata. I got the parts for under $75. Quoted $80 to drain/fill a manual transmission - it holds less than 5 quarts of gear oil, I changed it myself for $20. I normally do my own work; the only reason I stopped by is I was pressed for time. Manager is a bit on the rude side when you refuse work. read more

My ignition cylinder on my work van broke and needed replaced. I brought it to car care as usual and they quoted $2,000 since all locks would need replaced to match a new key. The part was on back order but they were dishonest about the part telling lies as far as the shipping truck was stuck in the mud so it couldn't be delivered. Turns out the part comes vin specific to match the current key. No need to replace all locks in doors. Or programming. I ordered the parts myself genuine oem mopar for $$350 total and did the fix myself. This place had gone down hill after Travis left. I used to refer all my family and friends to this shop but now this place is just a scam. They charged $100 just to look at the ignition from eye sight and not removing any parts to be sure if anything else was broken. No way to talk to anyone other than the unethical manager. So a bad review it is. read more

I have never written a review for a car repair place but I feel I had to for this place. My daughter is single and lives by herself and luckily she lives very close to Car Care Central. She has taken her car there many times and it is always less money than what they tell her up front. They are so nice to her. I needed to get my truck inspected so I asked her to take me there. The people were so nice and had my truck ready to go in less than 15 minutes. I am taking it back for an oil change later on this week as it is only $29.95 and includes tire rotation. This renews my faith in car repair shops. Great job guys! read more

I am a 19 year old women who went in by myself to get my car fixed. They honestly took advantage of me because I really have little knowledge about cars. My cars alternator died and needed a new belt. I took it to three or four places that day looking for the cheapest price because everyone in Plano was charging over $700. They gave me the service for $580 so I was ecstatic. I was very wrong. I asked them to do it the same day which they did and I specifically told them that this car has to get me from Dallas to Alabama the next day. Well 3 hours into the trip the next day my ALTERNATOR DIES It was now Sunday and no repair shop is open in Dixie Inn LA. We got stranded in the middle of nowhere in a state we knew no one. This guy said he checked to make sure the alternator was good before I left. Thankfully we had AAA because they got us a tow truck and we were able to find an awesome mechanic and guess what the price of an alternator for our car is, $200 not $375 which I'm sure they charged us. The guy who replaced are alternator said that our alternator came back completely dead which is rare for a brand new alternator put in one day before! The total cost for this person to put in our alternator was $300 were as if you take out the belt cost they would have charged us probably $450 there. We will be walking in to their office demanding a refund when we get back from Alabama and their office will be receiving a very angry phone call tomorrow. P.s we were stranded in the middle of nowhere Louisiana for 5 hours, our trip to Alabama is already a 10 hour drive. We are very unhappy. read more

Five stars for an oil change? Well, an oil change was what I needed, and an oil change is exactly what I got. Friendly staff, a good price with a coupon (we get them pretty frequently in the mail), and nothing unexpected. A few months ago, someone I know failed their state inspection at this place, only to pass somewhere else that was less thorough. Hardly worth losing a star over ("These guys did their job! How dare they!"), but worth noting if your own car is kind of iffy. read more

I am not a mechanic, nor do I live at the Holiday Inn Express, but I am not stupid either. I was looking for an honest, happy medium, between the stealership and a rip off, shady place on the corner. Car Care Central was a poor excuse of the shady place on the corner. Why pay stealership prices at this place and get BS for the diagnosis and repair of your automotive problems. read more

Excellent customer service. Fair pricing. I will tell my neighbors, friends and co-workers to give them a chance. Thanks to Travis and his great team! read more

I needed an oil change and they changed it. My A/C was broke and they fixed it. They seem like a decent crew. No complaints from this customer. Oil change comes with free tires rotation too. read more

We have 3 Honda cars and we used to always go to the Honda dealers to do our maintenance, but my younger one used them to do his oil change when he got his car and he told us he is very happy with their service, so I decided to give them a try. They have been very professional, doing quality work and keep us informed. I think they are honest and pleasant to work with, we have been using them for all 3 cars and so far we are very happy with them. , read more

Have found them to be trustworthy and provide quality car care. They have found or rather diagnosed correctly, problems that two other repair shops misdiagnosed. One was a gasket leak (dealer said it was a steering fluid leak), and on another car an axle issue which it wasn't at all. Car repairs always seem to cost more than I'd like, but at least I feel a sense of trust that i'm paying for what I actually need. They also stand by their work. After replacing the upper control arms and ball joints. Took it back after the noise persisted and they said it was a bushing, they replaced it free. Car repairs drive me crazy. but I don't mind going here when I actually need some work done. read more

We moved to the Plano area and look these guys up on yelp and I had some pretty good reviews. I've taken our car there for several items, but the most recent really stood out. We needed a new tires but they were honest and said they may not have the best tire prices and gave us a few recommendations of some discount shops and to just give a call back for alignment when we were done. They were happy to do the tires but we're upfront and to me that goes a long ways. read more

5 star service! I cannot recommend this place enough. After taking my old car to the several other places and having them charge me hundreds of dollars but never seem to fix my problems I finally tried this place and they fixed the AC for a reasonable price. Today, I brought it in since my check engine light came on. They examined it and found no issues. Most likely my gas cap was not on tight enough. They checked my tire air pressure and then charged me nothing. They truly are amazing. Honest. Reliable. Skilled. My husband and I won't take our cars anywhere else! Finally a car shop you can trust. They don't try to sell you replacement parts you don't need. Jason helped me and was wonderful! Love this place!! read more

Great job. Diagnosed the problem and did the repairs in a very reasonable time. Talk to Travis.

My family and I have been using car care for around a decade. We have never been given a reason to look elsewhere. They are dependable, fairly priced, and stand behind their work. I couldn't recommend them any higher! read more

When I was 17 I came here and the man there took advantage of me as a young girl with no knowledge about cars. I went in for an oil change and the man convinced me of another issue with my car. Needless to say this was years ago and came up as I talked to my mom recently about how young and naive I was. I was to write this to make sure no one else is manipulated into spending more money on things that are not even issues. read more

I went here because my heat had stopped blowing during one of the snow storms last winter and they are very close to my home. They wanted over $600 dollars for the repair. I told them I was unemployed and couldn't do it at that time. He walked out to the garage and said he had tapped on it and got it to work. I asked him to tell me where he tapped and he said I couldn't do it because it was deep in the dash. It's right under the console in an easy to reach place! Still working fine after 6 months and no $600 repair. Stay away from these rip off artists! read more

I will never step foot in here again! Went there for years and felt I was always not pleased and over charged. The last straw for me was when tgey charged me $80 to fix AC fan and 1 day later the same thing occurred. Called and he said I would be charged again...or wait was it the $75 charge to tell me what was wrong with my car to just be wrong? Either way they will never rip me off again. read more

I used to take my car here a while back and never had issues, but the staff seems to have changed. These guys are definitely overcharging and suggesting unnecessary repairs. They also get furious when you decline work or sa youd like a second opinion/quote before paying them for a large (potentially unnecessary) job. Recently I had them look into a sound that sounded like leaking air in my engine. I was given a laundry list of repairs (ranging from replacing turbo to emissions system issues, etc) amounting to almost the value of my 12yr old 150k mile car. When i told them i wanted to get a second opinion before proceeding, i was told i couldnt drive due to risk of the turbo breaking and damaging my engine. After a long, disdainful lecture i was given my car with a warning not to drive far ("keep it to a mile or so"). The other shop i took it to found a leaking intake hose and fixed it for cheap. Just drove the car cross-country (to Michigan) without any issue. These guys are starving mechanics looking to scam someone and are quite rude when theyre called out. Go somewhere else. read more

I took my Lincoln MKS to get a transmission fluid change and the individual gave an estimate for the transmission fluid charge plus 3 hour labor charge for the work. It takes 20mins tops to change your transmission fluid. WOW!!!!!!! Anyone that goes here needs to watch out for the shaft. Con artists are all shapes and colors. read more

I had a computer issue - fixed I had an alignment issue - part of the problem with these old cars like my moms 2002 jeep cherokee are issues with the steering. And I learned this during this process. They did the alignment. I was very unhappy. There was too much play in the steering after they fixed the way it was shaking in the past. I never had that much play in the steering wheel. They fixed the shaking with the alignment. and obviously fixed part of the problem. So I was told honestly that they didn't understand why it wouldn't be acting like normal. They didn't know why what they did, that it would cause it to have play in the steering. They took it back and spent a lot of time on it, test driving it, putting it back in the shop, checking everything and tightening up the steering. I'm not a mechanic, and i can't remember all the stuff he said he did. All I know. These guys are professional. And they work with their customers. A normal shop would have told me to get lost, We did what we could. Not these guys, tho. They kept it and fixed it. No extra charge. They put in time and effort on a car that probably needs other parts to drive straight. The alignment issue is fixed. It drives straighter than it has in a long time. These guys are good. I appreciate Jason and his crew very much. These are the good guys. read more

I want to thank Kirk, manager of Car Care Central! Excellent customer service today. It's rare when you leave from getting something as simple as an oil change, and truly feel wowed at how elevated the customer service was. I did not feel taken advantage of and felt as though they treated my car as their own. I will make sure my friends and family take their cars here for now on. Thanks again. read more