I took my 2019 Honda Odyssey van to the Valvoline Allen location yesterday. As usual their service…read moreto change oil was quick, and the technicians were friendly and professional. Today early morning, just a day after the oil change, I was seeing numerous scary warnings popping up on the dashboard, like engine transmission problem, steering problem, brake problem, etc. My van was absolutely not drivable. While panicking early today morning, I called the Valvoline Allen location, and explained to them the situation, and that it was weird that I was having all these issues after an oil change. I spoke to their manager ... I think his name was Cody. He was very professional, listened to my situation, and instead of avoiding dealing with this, he immediately offered to drive to my location to take a look at my van. He quickly found that the duct that feeds air to the engine had a crack, and immediately diagnosed that to be the problem that was causing numerous warnings. He hooked a portable diagnostic meter and confirmed that was the problem based on the error codes. I think the air duct crack was probably a result of it being very old and brittle after 192,000 miles of driving the van. And, earlier during the service, it must have snapped underneath when they were checking the engine air filter. Cody offered to call around the Honda dealerships in the metroplex. And in a couple of hours, he located a new duct part. He drove there to the dealership to pick the part, and then came by my house to actually install it for me. Even upon my insisting, he did not charge me anything, neither for the part nor the service. I was truly wow'ed with his excellent customer service! That's why I decided to leave this comment. Thank you Cody and Valvoline Allen.

I fully love convenience, but not at the expense of subpar services. I'll admit, I know NOTHING…read moreabout cars so I do need to be able to trust the services being provided for me. This place lost ALL and ANY trust from me. I came in after I spoke with a CSR on the phone. She provided a special coupon for me to use as a first time special. I went in and made sure I let the technician know that I had this coupon. He was kind of dismissive, but I assumed he was so experienced he didn't need to see if and knew which coupon it was. After they changed my oil, which happened quick. He rang me up and the numbers didn't make sense. I double checked with him and he inputted the wrong one and wanted me to just accept it. I stood firm and had him fix it which required he call in to the main office to adjust. This wasn't it though. A few days later as I'm driving home from work with my kids in tow, the plate on the underside of my car just fell off. Luckily my partner and his dad were there and quickly jumped in to figure it out. They explained that the pins that holds the plate were not there. I obviously didn't touch those pins. No one else touched it recently except them. We luckily had some zip ties so we zip tied it in place and ordered some new pins. That was awful. I need service that I can trust and this was not it. I don't blame the technicians for this. I blame the impossible conditions they're probably placed under by the stakeholders and not being provided the tools and manpower to provide this speedy and correctly done service. I'll likely not return here nor any place promising quick services as it probably means rushed and not necessarily correctly done.

Well, I found Major Automotive on FB one year ago and with the integrity I have witness from Jordan…read moreI can honestly say he's a true man of God that sticks to the guns with them extended warranties and I must say I'm Blessed to have found the reliability of a company that I can refer to my friends for honest that means a lot coming a woman. Thanks Jordan you've done it again. I will be referring others to Major Automotive and ask for Mr. Jordan

Very nice and patient to new customer. The price is reasonable and welcome. Waiting room is very…read moreclean and prompt information

Every time I'm in the area and I need an inspection or oil change done, I make it my point to visit…read morethis location specifically, Kwik Kar #8127. They are always very quick with the service, but do a great job, and they are also very friendly! Today two gentlemen named Jeff and Gage helped me today and they were kind and eager to help, despite it being literally 102 degrees outside. They also always have great coupons to use on their website. Always appreciate the service at this location!

Getting inspection done. Came up to Dallas to help daughter, her check engine light was on and she…read moreneeded to get an emission inspection. Replaced the largest most complex PCV valve I and the O'reilly worker has ever seen. Also replaced spark plugs. Check engine light off, I beat the rain. This place was busy but everyone was nice and it moved quickly. Waiting area small but chairs comfortably. Bay looked clean and mechanics looked professional. These are some of the nicest people I have seen at an oil change place. They were very friendly and seemed to genuinely care about how long you had to wait and if you were taken care of. This is a great little place. These people are really nice. I would most definitely come back even if it was out of my way.

You know a lot of us women can't trust to many places when we need service on our cars, but Zak at…read morethe Firestone on Stacy Rd in Allen can definitely be trusted. He is the only person I want to deal with when I need maintenance done on my car & I just want to say thank you for being so honest & kind.

First time ever writing reviews but this has been easily the worst auto repair experience I have…read moreever had and the whole experience felt shady and grimy. I brought my car in solely to address a fluid issue on the rear passenger-side brake line. The car drove in with functioning brakes on the other three wheels and zero dashboard warning lights and the brakes felt 10x better before I gave it to FireStone. After keeping the car for days (From late Sunday ~3:00pm -Wednesday 4pm or so?), they returned it completely undriveable: zero hydraulic pedal pressure, the pedal sinking straight to the floorboard, and red brake failure warning lights illuminated on the dash. They tried to gaslight me about the issue already being present and took no responsibility for rendering the vehicle completely unsafe to drive, and dismissed it by saying it was "going to happen eventually." Rather than performing basic hydraulic isolation tests to trace the blockage, they had to do a brake fluid exchange in which they made the issue worse and broke my master cylinder? (There was no such issue beforehand and I'm assuming they broke it due to the repeated brake fluid bleeds they attempted [they said five hours and repeated bleeding] and completely failed, the brake fluid leaked all over my wheels and they made no attempts in cleaning it up). I'm just baffled at how much worse my brakes became after their work compared to before and the audacity to ask me for $700 to fix the master cylinder AND SAYING FURTHER that they cannot be sure that there's no more problems, just asking for me to be upcharged more. I went to another auto shop and they gave me much more transparent ideas of what's happening, they told me the brake fluid had leaked all over the wheels and the extent of the issues which FireStone could not provide, stating they must fix this one issue and then another pops up. The only reconciliation was that they were willing to put up with my dad's complaining and was willing to deduct the diagnostic fee from the master cylinder repair ($691.99 to ~$530) but then turned around and declined after my dad complaining that he doesn't trust them (lol to my dad but also fair of FireStone to do). TL;DR Brought in a drivable car with zero warning lights just to find the issue with one rear brake line. After keeping it for 3 days, Firestone completely botched the bleed, leaked brake fluid all over my wheels without cleaning it, caused more issues, and returned the car 100% undriveable. Paid $300 for my car that's in a worse state, congratz FireStone, you played me.

This is my go-to shop for state inspections and quick oil changes. I've never waited more than five…read moreminutes, and the staff work seamlessly together to provide fast, efficient service. They also offer a full range of auto repair services, including wheel alignments.

Tire change due to nail damage. Cannot repair because it was on the edge of the tire. After…read moreinstalling the new tire it started leaking again within weeks. Instead of changing the tire they fixed it. Had problem with the controller. They took two days to diagnose but could not fix it. But they charged me few hundred dollars. They sent me to an allegedly expert with iT knowledge. He charged me $2700. Later I found out he was an employee of the same garage. Very sad and unethical. Then decided to put this on the media. The staff was all very cordial and helpful.

I've always heard people say getting your oil changed can feel intimidating because you're never…read moresure if someone's trying to upsell you, but that wasn't my experience here at all. I brought in my older car after getting some confusing information elsewhere, and from the moment I pulled into the bay, the staff was friendly, welcoming, and ready to help. They got me in almost immediately, and the technician took the time to explain everything in a way that actually made sense. He pointed out that my cooling system was in really bad shape and explained why it was important instead of just trying to sell me something. I really appreciated that. What stood out the most was that I never felt pressured. He gave me a fair price, answered all of my questions, and even let me know I could stop back by anytime to have my oil checked and topped off between services. That level of customer service goes a long way. The whole visit only took about 15-20 minutes, everyone was kind and professional, and I left feeling like they genuinely cared more about helping me than making an extra buck. I'll definitely be coming back for future maintenance.

Needed an emissions test for registration renewal. I decided to stop by Take 5. I had never used…read morethem before for anything. They were busy, but I will say they moved quickly. The staff were friendly for the most part. One guy looked a little sleepy. We laughed for a few minutes and talked about cars. They answered my questions and concerns. The emissions testing was easy, quick and simple. The price is already set so it's decent. It's required by Texas so you really don't have a choice. I would definitely return based on having a pleasant experience.

I needed a new cabin filter installed in my Honda CRV. My husband usually does this but it required…read morea special tool to install. He took the filter to Midas without an appointment and it was quickly installed. Excellent customer service!

Sam is very honest and personable, they tell you what your car needs right away and what can wait a…read morebit longer. They have great courteous service and rapport, and I have gone here 3x now with no issues. Best Midas I've ever been to.

Went today for oil change, coolant flush and filter. Replacement Job completed on timely manner,…read moreand went home satisfied with the experience. late that pm we decided to go to North Park for some errands.l and Upon entering highway 75 I'm hearing an odd sound coming from under the front hood. After a couple of miles driving we decided to pull over and check the front of the car. Upon careful explanation I notice that the technician did not properly bolted the engine splash shield. I will be returning tomorrow and hopefully they can fix it...keep you posted... Because of this issue im giving 3 stars for now .. Update. I went there this morning and tech was able to fix the problem. Also Abe who owns to shop message me about the issue.. Thank you both..

Did a nice job of cleaning the outside of my car. However, the wait was awful. One fella, all…read morealone, from start to finish! Wish I had handed my tip to him since the rest of the staff was MIA!!! (1 heavy set white male, and 2 black males did a disappearing act when it got busy!) Those 3 fellas disappearing act caused a great delay in running the cars through the wash. They are under new management. Not sure how long that will last. Fairly certain they had several employees..... BUT, only 1-2 were working. (A female and a thin white male. Those 2 were the only ones getting the cars washed and drying them.) Pretty sad situation to watch. The other staff were off in a room to the side. Not a good start for a new business. If I noticed, makes me wonder how many others observed the staffs apathy to work? 3 staffers left the front of the business unattended for 20 minutes. That's sad. This caused a delay for cars being placed through the wash. I felt uncomfortable, pretty sure I will not be returning. I'll go back to Trademark up the road. This place is not dependable. Highly, suggest you go elsewhere! January 2023

Was a little thrown off at first by being called "sweetie pie" when being directed to a different…read morebay, but I was totally taken care of during my visit. I was offered a bottle of water during my longer than expected visit and to sit inside in the AC. As automobile businesses can often be intimidating for women, I was so relieved that I had a positive experience. The manager, whose name I can not remember, is who I had the majority of my interactions with. Give this place a try!

I just had the best oil change experience. From the man who waved me into line, to the young lady…read morewho talked to me, and to the man doing the oil change. Great place! Conveniently located. I will definitely be back and this will be my go-to place for oil changes for my cars.

This is the shop I maybe going to if the shop in Lake Dallas does not work out. I requested a…read moreonline quote for repair and I am assuming it is the owner of the shop. Politeness and care was taken into consideration when talking to the owner of shop. I am a survivor of stroke that took place March 12, 2022. The only thing that is lacking is short term memory loss and that is challenging me when talking about mechanical issues regarding my Fiat 500L Trekking model. This is a 2014. My only main concern is driving to Plano because I am currently fighting dehydration and a sinus infection. With no air in car that poses a big problem with my own body and trying to push fluids is difficult enough.

These guys are amazing!!!!!! Took my Audi in for serious hesitation issues...and ended up having a…read morefull diagnosis scan done ..cleared codes ...replaced fuel pump...plugs, wires valve cover gasket..AAAAND installed my cold air intake w/box!!!! Overall took a couple of days only because they were waiting on a part......I've also had front rotors and pads upgraded to drilled and slotted as well as a Brake fluid flush!!! I believe I've found the Unicorn of repair shops....I definitely am an impressed and return customer...!!!!!!!!! Great pricing and value ...! Your Dollar goes a long way here!!