I cannot compliment this location enough. My window stuck in the down position while I was on my…read moreway to a meeting. I stopped in, told them my problem and a tech was outside immediately assisting me. They have the best service!!

They checked my car for free, 150k miles inspection and were extremely kind. They changed my oil…read morefor free also by accident since there was multiple cars of the same model on the same day. They didn't charge for the oil change as well. Very detailed inspection of the control arms and places of concern, all for free. They were extremely kind and considerate.

Amazing service took no time to a great job we'll go there again................. The service in…read morethe people were excellent.

- The wash damaged my vehicle causing $1000's in damage…read more - Owner refused to reimburse for damages. After all, it's his word against mine, right? What are the odds of having a credible 3rd party inspect the truck immediately before entering wash? - Have an affidavit of credible 3rd party confirming truck was undamaged upon inspection. - They have been served.

I took my car to get inspection and they said it failed. Couldn't tell me why. I took to another…read moreplace 20 minutes later and the guy who ran the inspection there said the guy manually put fail engine on which will automatically fail inspection. My car passed inspection so I went back to this place to get a refund and the guy said he knows how to do inspection and would not refund my money. I would not take my car to this establishment they are a ripoff and staff is rude and don't know what they are doing. Would not take responsibility for their error. This is why they have a poor rating. Don't give them your money!

I took my car here around 3:00pm yesterday. I normally go to Take 5 but there was a 2 hour wait and…read moreI desperately needed the oil changed and coolant in the car so I came here. I waited about 15 minutes which was reasonable. The girl scanning in was nice. I asked her if they will top off coolant and fill tires because the coolant was low and my tire pressure light was on. She assured me they would and they started the service. Not once did anyone come explain pricing or how it works, give me an option or anything like Take 5 does. Then they came to replace my oil. They all looked annoyed to be there and the guy changing mine very clearly did not put coolant or any top off of fluids. They also did not even touch my tires. This is all fairly basic in an oil change but for them it must have been too much to deal with because I had to ask if they did it. Another guy had come over to the window and said yes and I asked again if he was sure to which he said, yes again. had zero wiper fluid so I knew already that they didn't just from that alone. The girl came over to ring me up. The oil change was $135 which is absolutely ridiculous. There was zero warning on the price plus it was clear they didn't bother to do anything else with the oil change. I'd honestly be shocked if they did anything at all. I'm just hoping the oil is fine. I paid and the hood was still up. The guy who said that they topped off the fluids closer the hood and told me I was good to go. I asked him if they filled up the tires and he said no. I said I asked before they started if they'd do it and they said it was included...clearly this was an annoyance to them. He said the machine wasn't working and I'd have to drive down two stalls. I was like sure that's fine...welp when I said that he just got the air compressor at the stall I was at and filled them up. I'm assuming he just didn't want to do it... Finally, I asked him again for the THIRD time id they'd topped off fluids. He said yes they should have and I told him the car was still saying it had low coolant and could he just check because I just paid them $135 to do this and I didn't want to have to come back. He finally did and...no they had not put coolant or Wiper fluid in. He very reluctantly did it and said he was always having to show people how to do their jobs. I'm assuming this happens a lot and they just hope people don't say anything. Long story short, this place is overpriced...gives no indication of how much the service is and then doesn't even do the basic "18 point maintenance check". I'm so annoyed I had to keep asking and they kept trying to make me leave before they even checked under the hood. They clearly are too busy or annoyed to deal with it. I will absolutely not be back and I would highly suggest you go elsewhere too.

They are good folks that know cars well. i take my cars to them for everything that i need. Trust…read moreworthy folks.

Great service, quality work, overall great experience! Definitely bringing my car here from now on!!read more

This car wash does not deserve a One star. They scratched my Range Rover using the wrong towels to…read morewash. Paid $60 yesterday 06/20/2022. First car was of my car and they scratched it. I am so upset and now the website does not exists, the number is disconnected. Do not go to any of their locations please.

DO NOT GO to this place! If there is any possibility, I will give negative rating for 2 reasons -…read morefirst they made a scratch and then bluffed me and denied it. When I wanted to talk, the lady said she is manager and was so rude that she wanted the leave the place! And threatened to call the cop! I am wronged and there is no justice here!

Came here last Saturday for a state inspection. Love that you can wait in your car. They offered to…read morewater while we waited which was a nice touch. Once I was able to pull up for my inspection, the guys doing the inspection were quick and efficient. I even told one of them "wow that was super quick." So if you need a quick efficient location that will get your inspection done for under $20 this spot is for you!

If I could leave a minus Star Review I would…read more Decided to try Take 5 today. I thought it was a simple oil change and now I'm worried about anything and everything they may have touched. I spent an hour and 18 mins there and it is the first time I have texted my mechanic, DURING the oil change, asking him if they should be removing parts from my truck and then asked him to come check my truck AFTER an oil change. I dread to know how many pounds of torque are on that plug and how many bolts they stripped on my skid plate. 3 people went under my truck. One to change the oil, one to fix/correct the first guy, and then the last guy to do "checks"? As time ticked away, many other workers looking at the first guy under my truck and trying to avoid eye contact with me. Not one time did a manager come to explain what was happening nor the guy who did a great job taking my payment. I get that all vehicles are different, I get that people are new, I get problems happening, however, not only was it a LONG process, one that I don't trust, but they also left a mess on my truck. Had to get my truck washed after using Take 5 from fluids on the side and hand prints on my hood. As I was sitting there I told myself, I need to learn how to change my own oil. 8955 Hickory St, Frisco, TX location

I have been coming for 5 years. I always receive great service, quality work. They are honest…read morepeople and only recommend what the vehicle needs. Thanks Tony and everyone! Definitely better value than bringing the car to the dealership.

**1-Star Review**…read more Very disappointed with the service and professionalism at this shop. I brought my 2017 Audi Q5 here for a coolant pump replacement. Immediately after their repair, my vehicle developed new issues that were not present before. On the day of pickup, I noticed the **check engine light was on**, which was not there before. Initially, they denied that it had anything to do with their work, but later discovered that **a fuel injector had not been secured properly** during their repair. That alone was concerning. After I got home, I found that **my center console buttons had completely lost power**, which had never been an issue before this repair. When I reported this to them, they again denied responsibility and claimed it was an existing issue, even though it happened immediately after their work. In the end, they were **unable to fix the center console problem** and simply told me to take the car to the dealership. After causing these problems, they **did not apologize** and instead stated that I could complain wherever I wanted. This experience caused significant inconvenience, wasted my time, and forced me to spend additional money diagnosing problems that appeared right after their repair. I cannot recommend this shop based on my experience.

Brakes Plus at 9049 Preston Vineyard is a great place. Fast, courteous staff, good quality…read moreservice, good value. Would highly recommend.

I took my Audi Q5 to Brakes Plus for a simple oil change, and they convinced me to get a coolant…read moreflush as well. That turned out to be a huge mistake. Major Issues After Their Service: Coolant leak started right after they worked on my car. Air intake pipe was not reinstalled properly, causing the car to lose power and stop on the road. Oil leak warning showed up weeks later, and I discovered the oil was completely empty - unacceptable after a recent oil change! They refuse to take responsibility for any of the issues they caused. This was the worst service experience ever - avoid this shop at all costs! Take your car somewhere reputable where they actually know what they're doing.

And if I could give zero stars Walter I would…read more I would strongly advise anyone to think twice before bringing their vehicle to this Firestone location. My experience has been stressful, unprofessional, and completely unresolved for months. They damaged my tires, and I was never supposed to be sent to their location in the first place. Since October, I have been patient, understanding, and gave them every opportunity to make things right. I waited. I followed up. I allowed time for their process. Yet here we are, months later, and my situation is still not resolved. They claim they mailed my refund, but I never received a check. No tracking, no proof of mailing, no replacement issued, and no clear communication. Just repeated delays and excuses. At this point, it feels like I'm being ignored instead of helped. This has cost me time, energy, and peace of mind. A company that makes a mistake should take responsibility and fix it promptly. Dragging a customer along for months without resolution is unacceptable. If you value your vehicle and your time, I do not recommend bringing your car here. I truly tried to be patient and give grace, but professionalism means accountability, and that has been missing throughout this entire situation.

I had a flat the night before and towed my car to this location. They called me in the morning and…read moregave me a $530 quote for wheel hub and 2 lugs that needed replacement because it was broken off. Not once did they tell me how much tire and replacement. I called my mechanic friend to confirm if this is the cost and he drove over to Firestone to check out if that is what my car needed. It did not. Luckily he was there to take my car out of the shop and brought it to Brakes Plus down the street and paid $78 for two lugs. I didn't need the wheel hub replaced.

MJ does amazing work! My headlights look brand new! He even did a couple of extra things I sprung…read moreon him at the last minute! He didn't hesitate and my car was still ready in the time frame he gave! I have found a new mechanic!!! Great service, friendly, and very approachable! Awesome experience!!

Needed him to replace a oil sensor on a Mazda Miata asked him if I need to get the part. Then day…read morebefore tells me he can't get the part and I should get it at dealership. I then drove to get the part for him. He then said he will be there in 20 minutes my guardhouse called and I didn't get it, he texted he couldn't get in, I called the guardhouse to let him in and he just left and blocked my phone number. He is a total waste of time.