Great customer service, fast, and great value. Didn't try selling additional services. Would highly recommend

Poor customer service. Employees need better training. I would not recommend this business

I am black; brought my Benz in for service was told Black People cant afford to drive a Benz.. would not recommend!

Clear and detailed explanations. Don't try to up charge recommending unnecessary repairs or maintenance. Fair pricing. read more

Long term customer, these guys always take care of us. We service all our vehicles here, new and old toyota's. Great staff, we get vehicles in and out same day. Never overcharged even when I think something needs repair after my "internet search." I'm a customer for life (that's only 15 more years) read more

Brought in an old car because the brake pedal had to be pushed down super far to stop. Was told it needed master cylinder and stuff to fix. $1,000 later, I picked it up and there was zero difference. They said it was a faulty part. Ok. A couple of days later when it was finally finished I was told it needed another $2,500 worth of work to make it like normal but it's "better". It's hardly better. But whatever....its an old car (2002). Would have been nice to have been told all of this upfront. However, I really didn't appreciate how dirty they left the car. We had literally scrubbed the thing inside and now have to rescrub whatever this gunk is off of the doors and brand new seat covers. read more

Brakes Plus - Auto Repair Near Me - Plano, Texas

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Went in with a wheel problem. Got a call back to replace entire system. Was told a wheel cylinder leveled causing the issue. Since this is an occasional driver, told to replace and check to see if drums could be turned, yes they can. Rear brake job about $200. They did not do the full job just installed new cylinder and charged $345.00. My rear brakes do not work. Becarful, they are not full service at all. read more

Oil change took about 25 minutes. Super fast and nice service which was awesome. Got $15 off with a coupon too which was rad.

Good prices and fast service. I had a horrible shimmy on my front end from warped rotors. I was told by another place I'd need to replace them, but the tech here was able to resurface them and save me 600 dollars. Car brakes like a dream now. read more

Took my vehicle here and asked for the regular oil change. The tech stated they only had synthetic for my vehicle. The odds you only have synthetic for my Honda! I think it was just an upsell for the premium package. read more

These guys are awful and lie about what they do and they don't refund the money even when you prove that they didn't do it Don't go here location on Ohio in Frisco or Plano read more

Had brakes done and they ruined the chrome on my wheel all the way around the lug nut. Manager and corporate said they don't have a tool that could do this and said there was nothing they can do about it. Funny how it was just fine when I took it in there and then like this after I got it back. No one else even had a chance to touch it. read more

Brakes Plus - You can even see the line where they drug the driver across while spinning - Auto Repair Near Me - Plano, Texas

Brakes Plus helped me the same day. I needed the works and they quickly got me in and completed excellent work. They were all really nice too! read more

Went to the one on Ohio Drive in Plano. They damaged my truck during the oil change and rigged it up so that we didn't notice and now we're out of a couple thousand dollars to replace my oil pan. There's something called integrity, professionalism, and karma and I hope one day they will get all of them. NEVER GO HERE!!! read more

I went in for a break inspection last week for rear breaks. I was told I need pads and rotors on front and back. I had recently just replaced the front rotors and pads. I got and second opinion from a different company and was told my breaks are good. Wouldn't recommend read more

Shop smells like cigarettes, Ali is exceptionally rude and I am done with this place forever.

Stopped by to get get something simple fixed / not their normal thing / they jumped all over it fixed it fast and were very nice to me while I gave them my amateur shade-tree mechanic explanation and advice. Highly recommend these guys. They showed me they care. read more

Was quoted 5k to have the entire brake system redone. Went to the dealership and all they had to do was re-calibrate the system after a repair I did myself prior to the visit. Made a complaint to regional and was told to send prof. Sent the prof and no respond after about two weeks of emailing, followed up and nothing. Company and store has absolutely no accountability or honesty. Will not recommend or be returning to any of their franchises. read more

Price for a wheel alignment seems to be among the most competitive in the area, and they even threw in a $20 discount instead of the $5 on the website. Wait time is rather minimal, even in the afternoons. I had to subtract one star because I felt like they were trying really hard to sell their fuel induction service purely based on mileage, even offering discounts at first decline (I had not indicated any issues nor did they identify any issues requiring it). During my wait, I also heard them attempt to offer this service to a few other customers as well, along with the discount at first decline. read more

No way, Jose. This place tries to up sell even though you fell for their upsell 6 months ago. Tay asked if we wanted to do additional items to our car that we did in June. We will never go back here. If I hadn't asked to see my previous invoice, he would have still charged me for a service I didn't need. This is an example of horrible customer service and scamming customers. Beware!!! read more

I came in an hour before close time, asking to check/replace my brakes/rotors. they were very friendly and helpful and got it done fast! they did, however, try to tell me I needed to replace the bearings on one of my wheels, even though it was just that i Hadn't put back on the tire properly. read more

Got an alignment ... Service was provided in a timely manner. My car is definitely driving better. My concern is that NONE of the employees are wearing masks to help prevent Covid and only some customers. I saw a customer NOT wearing a mask yawned three times and did not cover mouth and he left a water bottle on counter where everyone check out. Employees should ensure common areas are always sanitized after each customer. read more

Brakes Plus - Auto Repair Near Me - Plano, Texas

Got my truck's front and rear rotors and brakes pads replaced by this place. Of course I paid for the premium brake pads which are "lifetime" warrantied. Well, the first issue was that when they replaced the left rear rotor, they disconnected my parking brake. Took it back for them to fix, and it's better but not the same as before. Second, front brakes started screaming like a panther in just a matter of a month after getting the work done. Took the truck back to them and the mechanic said he could not replicate the sound. I lived with the squealing for a few months longer, but could not deal with it any longer. I finally filmed the truck and the sound as proof, took the truck back, and the mechanic mentioned there was wear on the rotors just 7 months after being replaced. However, since labor is only warranted for 6 months, and I was in month 7, I was going to have to pay the labor for them to fix a complete brake job that I complained about squealing months ago. Needless to say, stay away from this place and go get your vehicle taken care of by the dealer. You may pay more, but at least you can be sure to get quality parts and workmanship. This place is a scam. read more

Firstly, I am not a car person. It was an hour before they closed also. Michael the customer service Manager struck up a conversation with me and we talked about my car. He asked me about my car and took the time to get an update for me on my car. He was incredibly kind and explained everything to me! I've been coming to this location for several years now and always had awesome experiences. 10/10 recommend! Great staff! i always have consistently great experiences. read more

Always been a pleasure coming here with such professional manner. So much cheaper than Honda dealership, quick turnaround , and always a coupon or deal to save some more money read more

This place has always been honest and transparent when they've worked on my cars. Albert and the team here truly are solid and I trust them with all my vehicles. If you're in this area and you have some automobile needs....check here first! read more

I needed a last minute maintenance on my vehicle the day before my wedding, and Joseph was able to get my car in on such short notice and complete repairs. They did an amazing job and I would highly recommend this establishment. Their waiting area is so clean and open and they even have refreshments available. read more

I brought my vehicle in for routine maintenance and the staff was very friendly and quick to get my services done! I was only there for an 45min. Very satisfied with my experience and 100% recommend this shop to anyone looking to have their vehicle worked on. Thank you guys and keep up the good work! read more

I'm losing faith that any brakes shop is going to do an honest days work on any of my cars. I went in for a new carbon vent and to replace the hose for my windshield wipers. Just Brakes did not fix either issue, charged me nearly 300 dollars for nothing. I Waited 3 hours for a part that cost less than the "labor" it took to install it, and my windshield wipers still don't work. They wanted to charge more labor to fix the additional issue on my wipers, and on top of that, quoted me the price for a 2 year old battery + labor, that cost more than a three year battery at Auto Zone. The only reason I gave this place two stars is because one of the mechanics/manager a few years ago really helped me out when I was in a bind financially. I really wanted to leave a better review, but I just left feeling disappointed and let down by yet another auto shop. read more

Noticed they have stickers on their monitors asking for customers to give reviews. Here's a review. Showed up to replace my two headlights. Pep boys had quoted me $75 but didn't have the bulbs in stock. Took it to brakes plus. Quoted me 275. I asked why it was so high and the guy said it's almost all labor. 275 for 20 minutes of work. So they charge 825 an hour for labor? Pass. read more

Stopped in real quick because they were the closest place to me when driving down the highway I heard the underpinning of my car flapping as it was Previously damaged and just pieced back up in there as a temporary fix to try and hold me over a little longer. Went in there and they didn't even hesitate to get it back there and take a look for me... Come to find out the previous place completely lied to me when they told me I was only missing one screw these guys confirmed I was missing five screws and that's why clearly was not holding even temporarily. They fixed it up within five minutes for me I saw several guys trying to help out to get it done quicker and they were also the sweetest. I will definitely be using them if ever need in the future! Thanks so much guys! read more

Absolutely amazing customer service. Best customer i've ever had in my life. I got my car towed to the shop next door but had to park it in the brakes plus parking lot and my man Scott came out and asked me what was wrong with it and i had told him the problem i had with it and he offered to check my battery, alternator, and starter for $15. He told me i was gonna have to get a new battery and alternator and he told me the price and i asked him how long it would take and he said a couple of hours. It took a little more than an hour which is absolutely incredible. I would recommend this place to everyone and go to my guy Scott! read more

This was the quickest and easiest vehicle service I've ever experienced! Everyone was friendly and professional. Fantastic service!

This Brakes Plus location deserves 5-star! I went there on a Friday afternoon after making an hour earlier. Mike checked me in and got my details. I told him what the car issues were. He then arranged for a shuttle to drop me at work. An hour later, I get a call from him giving me the details of the issues that my car had and he made sure that they have my approval before they get started on the repair work. Prior to calling me, he also made sure that they had all the spare parts ready. He gave me an estimated time on when I could call back to check. When I called back, the car was all fixed and ready to go. The general manager came to pick me up at my work and dropped me at the location. He also helped me with the check-out process. I found a bunch of coupons on their website that be used - he made sure that the best deal was given to me. My repair was about $75 cheaper than what the dealer quoted me - not surprising, I guess. The repair was all fixed and it was the most hassle free service I have ever had - much better than many other car dealers that I have seen. Service: 5/5 Value: 4/5 read more

Brakes Plus is an honest and reliable maintenance shop. They have always taken great care of me. Unfortunately, I was trying to get a quick inspection today at a place near my house - Kwik Kar on Custer. I should have just gone straight to Brakes Plus for an honest inspection. Kwik Kar said I would need thousands of $$'s of repairs - overhaul of my power steering system, new belts, coolant system repair, transaxle repair, etc. Suspecting that they were scamming me, I took my car to Brakes Plus. They inspected my car and said that it passed easily. In addition, they are able to see what other shops have tried to inspect my car and they looked at the results from Kwik Kar. The database showed that my car had actually PASSED inspection!!!!! Kwik Kar lied to me and was trying to steal from me by recommending unnecessary repairs. Thankfully the guys at Brakes Plus were honest. I will not make the mistake of using someone else again. read more

Sometimes these corporate automotive stores can be sketchy. They always seem to try to get deep in your pocket. Of course the management and employees can make all the difference. Took a 100k mile car in thinking it needed brakes. They could have scammed me out of brake job. They didn't and were completely transparent of the condition of the pads. Plus checked the oil and it was also in good shape. They did do my state inspection in record time and Didn't try to sell me some useless items. I will give them my oil change and brake job business going forward. read more

These guys did the job right and didn't mess around with upsells or twisting my arm for more work than I needed. Service was fast and the price was reasonable. read more

First, Anthony and Matt are hilarious and made waiting in the waiting area a blast. They also have wi-fi here so I was able to work while I was sitting there at one of the two little mini desks they have. (Convenient and awesome? Yes.) I think the main reason I wanted to post this review was that they were honest with me about what I needed. I had come in because I'd done my original brake job on my 8 year old car at a different Brakes Plus location and wanted to come back when I thought they were squeaking and the pads might be low. Instead of just telling me I needed to replace them and taking my money, the guys were honest and told me I had 1/2 the pads left and didn't need to worry about it. They did mention some other things I could do, but there was NO pressuring sales tactics. It was just a "hey, FYI, if you wanna do this since you're here." I ended up doing one of them and they even gave me a coupon that was floating around that I hadn't had! Such a positive customer service experience and I'm so glad to know that (it seems) all the locations for this company are run honestly and with nice, fun staff! read more

Just moved here and needed some work on both of my vehicles. Tez was SUPER helpful and was able to get me great deal on what I needed done and showed me what previous car repair shops did wrong. Great team and easy to bring car in. Go here if you need work! read more

Today, I had a bad experience with sales rep at Brakes Plus. When I gave him a coupon to apply which is available on Brakes Plus web site. I dont know what happened to him and he was rude. I asked him what was the total before discount and he did not answer properly. I am not able to reconcile the charges what he charged to my card. read more