First off, the ratings for this place are way too high! And the value you get from this place, way too low! This place is focusing on profit margin, and because of that, you end up getting cheap, cheap food quality at a premium price.
The reviews about poor service are right on the money. My wife and I hate going to a Japanese restaurant (that are most of the time not operated or owned by Japanese) to get teriyaki that is of poor quality. We specifically asked the waitress if the teriyaki is fatty and chewy. The waitress paused and said nothing. She then said, "No, there's not bones." Then she said, "Do you want him to take off the skin?" She again told her that she does not want to be pulling inedible pcs of chicken fat out of her mouth. She said, "No, it good." Well, we ordered my son the same thing and he spent 10 minutes sorting through his meal trying to discern what was meat and what was skin. IT WAS GROSS! My wife had the same problem and had to move this thing they called chicken out of the way to eat some rice.
Before I continue I gotta tell you ...this has been my worst dining experience in the past year or two and all of us have had these. And when you're in it, it's like a ringing in your ear, or having your ears plugged during a plane flight, or talking when you have earphones on ...you're talking and you don't think anybody can hear you.
My daughter and I ordered the katsu and I don't know if this was traditional the way it came, but it came with a cooked egg on it, a yellow disc like thing (pickled radish?), black seaweed that looked like a clump of hair, caramelized onion pcs, and some julienned fish cake. Underneath all of this was the chicken katsu and the rice. It looked like a large seagull pooped in a bowl (not something a child is going to find appetizing). We tried to salvage the meal by eating the chicken, but discovered that the chicken was not even fresh, it was processed meat. If I wanted processed food I would have drove into McDonalds. Once again ...GROSS!
I also ordered a yellowtail roll. Do you hear that? "Cha Ching!" ...that was the little Asian guy with the leisure suit (if you've been here, you know which guy I am talking about) putting our money into the cash register. The yellowtail roll was tiny. So tiny that I'd have to say the six little pieces were cute.
In the end, the waitress came back to discover uneaten bowls of food. She then asked, "How was everything." We said, "Well, what do you think?" Then came that same stupid look on her face the same look on her face when she said, "there's not bones." You can literally count to 5 before she said something, "I sorry?" She took a while to bring back the bill and we thought she was going to take one of the dishes off, but no, instead we heard that sound again "Cha Ching!"
A few last things to say about this place, it's too bright. They have the ceiling lit up like looking at the stained ceiling tiles is something that will improve your dining experience. There were a few good things they had going for this dining experience: the miso soup, the salad and the edamame beans.
I will not eat here again, but if you do, try to observe what I am saying, it's more about your money here, and not about the value. The dishes looked well put together, and everything seemed to give that appearance of value, but underneath it all was just junk! read more