Really disappointed about service. I brought my desktop there to check for no video at HDMI port and they want me to deposit $50. I call them the next day, they tell me everything work just memory RAM need to reseat, i took it home desktop still have no video signal, turn out the HDMI port is bad so it mean i got scam for $50. I don't recommend to do repair with KT Electronics. read more

These guys are great! They did some SMT work for my company, and I bought a phone from them. My experience was 100% positive. Great expertise, very professional manner, and fantastic long-term focus on customer service. read more

Screen of my Macbook Air suddenly showed rainbow vertical and horizontal lines. KT Electronics fixed it in half an hour as they already had the replacement on hand. Reasonably priced compared to others. Four months later and laptop still working in excellent condition. Will return for all future computer problems. read more

WATCH OUT and THINK TWICE! They will waste you more than 2 weeks and told you they can't fix it at all. BUT they will still charge you $50 for the 'efforts' they put(wasted you). Considering they could not root cause the problem in short time, looks like this is their own way to make money. Oh! And you have the bonus that one rude guy will shout at you and ask for the money. The service and time wasted just don't even deserve your attention. So consider those before you go, 1. Service turnaround time is sooooo slow. 2. Risk at losing money even nothing got fixed 3. The guy at front desk has very bad attitude, never seen such rude service man. Update 5/11: After taking back my laptop, I sent it to Apple Store, they only took '2 days' to replace the whole logic board for $475. And 90 days warranty on the whole laptop. I really should do this at the beginning, instead of visiting KT. What did KT say on my laptop? 1. 1st time visit to store, they charged me $50 and $249 for just repairing the logic board, not 'replace' it. 2. After waiting for one week, (they never gave me update unless I called them to push), they said they already fixed the logic board issue (LIAR!) but they have to charge me another $149 for replacing the battery as well. At that time, they still had my trust, so I said 'fine, go ahead'. 3. Another week waiting, they called me and said they could not repair it but they can replace the whole logic board for $1100. So Glad now that I said STOP and took my laptop back. What they can do is only to push you to pay more to replace more the components (even it's working well), AND they don't feel shameful to charge you even they did nothing to resolve your issues. There are many professional and honest technicians who can provide $0 diagnosis before jumping into the repair, why do you want to waste your money and time here? For all the customers who care about result not the 'efforts', this is high risk to consider when choose KT Electronics. Go to some other place who can really help, but definitely not KT. read more

Been going to get my repairs from these guys for years. The turnaround time is excellent, the prices are very reasonable.

The guys here an just simply amazing. Very knowable and bright. Trusted and will return

I had spilt beer on my MacBook Air. I paid for a Rush service and my laptop was finished in less than 24 hours--I did not want to wait, so the $40 fee was worth it! I assumed it was the logic board that had been compromised and it was only $149. Honestly, the price was beyond reasonable, and the service was quick, and friendly. The keyboard does feel a little different, but that is to be expected! Thanks KT electronics, I am glad I came to you. read more

Great work fixing my laptop keyboard and at a good price. But they damaged the trackpad (no longer clicks) in the process.

Yelp just removed my negative review of this business. What a tragedy. It will be hard to trust Yelp going forward.

Hello Everyone. I am giving this feedback for their approach and attitude (not for the actual repair service yet) When I was searching yelp for a good repair shop to fix my vintage reel to reel machine I saw there was an option to request a quote from the businesses. So, I emailed to a few shops describing my problem and asking for repair estimate. That was Sunday evening when all those businesses are closed. Guess what, mr. Khuong from KT electronic responded within 20 minutes on Sunday night! I did not expect it. You may say - not a big deal. Well, to me it is. I see his attitude, it show he cares of his business and its reputation. The other repair shops never got back to me.... read more

Read the negative reviews first for this place before making your decision to give them business. This is really a general rule of thumb for any business transaction anywhere. If you do decide to do business with them, just make sure you get everything in writing and save/write down every conversation with them from phone calls, texts, emails, dates, visits, AND names. Firmly request that they contact you first to ask for your permission to move forward with different solutions during the progress of troubleshooting your device. That means they need to contact you for your permission as the main point-of-contact and not your mom or friend. Make sure that it is transparent of what charges may incur for whatever reason and do so in advance. Do not just rely on them to give you a copy of the work progress summaries. These proactive measures will come in handy. I'm not saying not to go to them for business as you can see that there are other people who did have good experiences. However, the added reservation will be to your benefit and will save you money, time, and years from your life. read more

I just want to say you have the choice to go anywhere but the quality and price of service and repair here is the best. The nice guy with the silver jacket is nice and meow meow is a really nice cat also. I appreciate all that you guys do and it is worth the drive to come here. Thank you I'll continue to come here. read more

WOW this company is amazing! My husband and older son was having difficulty getting their 5 year old PlayStation to start and before we bought a new one (which we really didn't want to do because we're waiting for PS5 to come out in NOV..woot..wooot) we decided to give KT Electronics a try. Their honest, professional, inexpensive, and fast. We dropped off and next day it was ready and working like Brand New. KT guaranteed 3 mths warranty and the boys LOVE it. I'm trying to figure out what electronics I have lying around the house that needs to be repaired, just so I can take in. read more

These guys are tenacious. When I basically had given up on getting my Windows 7 machine and all its programs ported over to Windows 10 the team at KT electronics was relentless and would not give up until everything worked like it did in Windows 7. I would highly recommend them!! read more

These guys are great. I brought my laptop with an emergency repair ( I accidentally spilled water over it) and I mentioned to them it's urgent I have back as soon as possible and they respected that and put my laptop first in line for repair! Now that's customer service! I've since then brought it back to get the fan fixed and will be my place of choice for any other future fixes. read more

Hole in the wall but they know their craft well. Dropped my daughters mac book air in the morning to have its keyboard fixed and got a text saying it was ready in the afternoon. read more

I came in to get my Pikachu new 2ds xl top screen fixed. They originally quoted me $69 over the phone, but that's because they didn't know that there was a new 2ds. When I came in, they realized their mistake and asked if they could keep my 2ds to give me a new quote. I agreed and on the same day, they texted me a new quote of $89 because the replacement parts were more expensive. It took about 2 weeks for my 2ds to be ready because they had to wait for the part to arrive and I believe that the special edition new 2ds' are more difficult to fix. I was actually worried if they could do it at all, but they did! This is the only place that fixes DS in San Jose that I'm aware of. I saved probably over $100 instead of buying a whole new 2ds. Definitely worth it in my opinion read more

We've been entrusting KT electronics with our personal electronics for a few years now. We appreciate how they setup a great system to service our electronics. They are very professional from the initial check in to the follow up with the diagnostic and pricing. The technician are awesome! Very fast service! We love their communications via text messages system. So seamless and smooth! Thank you KT for being a lifesaver and restoring our electronics! read more

I ordered a Mac mini upgraded and they were prompt in doing the order over the weekend. Very responsive and took care of my pay pal money transfer professionally. Still awaiting shipment but so far they are doing a great job !!' read more

I came in to replace the LCD screen and battery of my iPhone 7, and they were quick to fix it at a fair price. I got a call the next day to pick it up, and they even added a screen protector. I haven't used the phone in a long time, so I was a bit surprised to find out that the mic didn't work, so I returned to KT Electronics and they rediagnosed the problem free of charge and discovered that it was a motherboard issue. It wasn't worth it to replace the motherboard so, at this point I thought I was SOL, but one of the helpful workers there told me to give the boss Khung Tran a call in the morning. Khung helped me out and gave me a full refund on the repairs I've paid. Although I wasn't able to get my iPhone 7 working, the customer service I've received at KT Electronics far exceeded my expectations and I would definitely be back in the future. read more

KT Electronics is definitely an ESSENTIAL SERVICE! They were able to repair both my phone last week and my laptop this week. Now that I have to work from home, they were a life saver with very reasonable rate. read more

I had my laptop configured recently by Khuong ( and a few times in the past) He is always so awesome with great customer service, care and very talented. It took Khuong a couple minutes to get the problems solved. And he also took the initiative to fix my Outlook program and looked at my antivirus pop-ups. The store was crowded but he took his time to answer my questions thoroughly. Highly recommend KT Electronics. read more

My computer runs perfectly for five years. Yesterday, the screen went black, and then the computer could not be turned on. I brought it in at 6 PM yesterday. They fixed it at 1:23 PM today. The computer works like new. I was treated by the owner KT with great respect. The price is very reasonable and affordable, especially when you compare the cost of getting a new computer. KT's team knows how to get the job done right saving me time and money. read more

This place had been fixing my electronics for years. 90 day guarantee on work and reasonable prices. I've had no issues and been coming here for years with multiple devices. read more

I cannot stress how happy I was leaving the store with my MacBook fixed! A few nights ago I accidentally dropped my MacBook on the floor and it left a dent on the corner of the laptop. I brought it into the KT Electronics in hope that they were able to fix it. They told me that they could bend it back into position, just so I could put my earphone in. They took their time adjusting it to make sure that it was back in place without any hardware damage. I felt very bad because I came when they were near closing, yet they were happy to help me with my MacBook problem. They are professional and have great customer service, I would recommend anyone to go to KT Electronics if they have issues with their MacBook or phones or any electronic devices whether it be a hardware damage or accidental physical damage! read more

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I live in San Mateo and I discovered KT accidentally many years before and have been using them ever since, like replacing iPhone 5 cracked screen/battery, install iMac/MacMini SSD drive, fixing water damaged iPhone 6s/MacBook Air, replacing Asus laptop panel. The works! Nothing seem to stump them! The pricing is always the most reasonable in all of Bay Area, and the work is good and dependable. I only wish they could be closer to me because I always need to drive 60 miles round trip to see them. read more

This place is the best!!! The first time I came, it was because my macbook air had horrible water damage. At first I took it to Apple and they were going to charge me $749.... which is pretty much almost the price of a new one! Insane. Stumbled upon this place, and I only had to pay $149!!! So far, they've repaired 2 of my laptops with no problems whatsoever. I highly recommend this place - don't get ripped off by Apple. Save yourself time & money by going to KT :) read more

Great service, worked quickly to resolve issues! Will come again. Answered all questions!

Had a water damaged MacBook Air repaired (toddler spilled a cup). Recommend by our company's IT manager, I purchased the repair on eBay. Transaction went great, one day turn around, great communication, machine works again, for a quarter of the price quoted by the Apple store. Highly recommended. Will use them again for future repairs. Then again, I hope I don't have to read more

My Xbox 360 got the RROD and i found this place on yelp. The routine XBOX 360 RROD repair was listed on KT site as a 70$ fix. I could have opted for someone on craigslist to fix it for $35, but I figured a real shop and a 6 month warranty was worth the paying extra. Boy was I wrong, this ended up being the worst experience I've ever had with any business. Here's what happened: I brought my Xbox 360 to KT and had to wait 20 minutes in line just to drop it off, there weren't so many customers but they were so slow to help each one and process the queue. The next day KT calls me and tells me that he worked so hard on my system to get the rrod repaired but now the DVD has some problem not reading discs and wants another 20$ to fix it. I'm very suspect of this as I have never had dvd read problem with my system before the RROD, but I gave him benefit of the doubt and agreed to let him fix it and pay an additional 15$. I pick up that system the same day only to find that the DVD drive does not read any discs This is the same problem I just coughed up an additional 15$ to fix! I call up KT and let him know, he offered no apology and asks me to bring the system back. I get it back to him and he takes a day to fix dvd problem( he told me he had to swap the dvd instead of replacing the laser), this time I tried it at the shop to verify that the system actually read discs. I get home to play and find that wireless controller does not stay connected to the system for more than 2 min- I have to keep reconnecting. What a pain!. I play for about 30 min like this, and the system freezes! Now I'm really mad, instead of the familiar RROD, I had DVD problems, wireless disconnections, and freezing. Keep in mind this is not some used system I bought off ebay or craigslist, it was purchased new from Best Buy, one owner. I bring the system back for a third time, and let KT know that it's freezing and the wireless sync is broken. He keeps the systems for 2 days before telling me he can't fix the freeze problem and has to swap the system. He finally gets a system that matches my requirements, not banned, hdmi, and bricks the system while trying to move the dvd firmware to it. He says he was in a rush and messed up. He blames me saying he was so busy and I kept pressuring him to get it done. I want to tell him that his incompetence is not the customers problem, but manage to hold back. I tell KT that I want it fixed in 2 days or I want my money back, he tells me he has to give him until Saturday for more systems/parts to come in that matched my criteria. I'm thinking who's going to bring you parts? other customers? I call back on Saturday and he says he only has banned system that are hdmi and that I'd have to wait longer if i wanted an unbanned console. At this point, I've driven to his store 6 times and still have no working system. I chose to get my money back and buy a xbox 360 Slim. I got sick of waiting and the shop lost all my trust. Overall, I have to say my experience echoed another reviewer: I suspect KT is taking perfectly working parts out of systems to repair his/friends consoles and replacing them with broken parts that he charges the customer to fix. I'm not sure why, but that review is in the filtered section, which is a shame. Had i read that review first i would of never went to this shop! read more

First time doing the review thing. I hate that it has to be a negative one. Went in with high hopes after reading some of the reviews from Yelp. My PS3 was not ejecting Blu Rays. I go in and there are two girls behind the desk talking to each other(probably talking business, I'll give them the benefit of the doubt) so I had to stand there and wait. Before going in I had visited their website and got an idea of how much the problem was going to cost me. I asked one of the girls for a quote and without even looking at the PS3 she states $120(which is the highest quote they have for a PS3 fix) when their website clearly states only $60. I point this fact out to her and she yells to the back where another guy comes out and says "Oh yeah, it's only $60." There's some miscommunication going on here. I decided to go ahead and leave the PS3 but the girl at the front continued to give me random quotes for work that hadn't even been done yet. I told her my business was with the other guy(something she obviously did not like by the way she sneered and walked away.) I went to my car but didn't feel quite right about leaving my ps3 with these people. I searched for other electronic repair facilities and found The Cheap Squad. I decided to go back and take my ps3 back. I took it to The Cheap Squad instead. They know about customer service. That girl at the front desk at KT Electronics is going to cost them a lot of money. read more

I ranked this place a 1 star only because I was forced to. I would have given them ZERO if there was such an option. I came in (8/18/11) and dropped of my netbook for an LCD replacement. The guy there told me the owner is not in yet so just leave it and someone will call with a quote. Linh called me that afternoon and quoted me $120. I asked her to let me think about it and I will give her a call when I have made my decision. During the course of 4 hours, she called me 3 more times. Geez, isn't that a bit much? Can somebody say "stalker"? Finally when I decided to have them repaired it, I called Linh at 6:30pm and she informed me that the replacement was completed! What the heck! I never gave them permission! So since I've made up my mind, I just said whatever and came by the next morning to pay and pick it up. The same guy who helped me the first time said it wasn't done! OK, now I'm annoyed! How could there be so much mis-communication in such a small place. This ain't no corporation! Then to top things off, he gave me a different quote! WTF???!!! These asians need to get there head our of their butts! Overall, I hate this place and I wouldn't even send my enemies there. I rather deal with the GEEK SQUAD and pay a little more for better service. Let me clarify a few things with you on your owner response: 1. I picked up all 3 phone calls but 1. However, called back and was mis-informed it was completed. 2. I mentioned that I was quoted $120 but your staff said "no". He called you on the phone but failed to tell you I was quoted the wrong amount. 3. I was not hostile...just annoyed. If I was hostile, someome would have gotten their head chewed off. 4. Brush up on your staff's customer service skill. The guy at the front seems like he's forced to be there. read more

Was enjoying a night sippin' on some wine and the darn thing just made its way into my MacBook. My laptop completely shut off, so I took it to the Apple store and those bastards quoted me $700. Attempting to seek out cheaper options, they advised me to go to one of their "authorized" stores and if I didn't, it would be possible that my computer wouldn't "fit together properly after". Those authorized guys says I'd be charged an $80 diagnostic fee, and my cost could run anywhere from $150-$500+. It was quite a range so I looked further. Found KT Electronic and they said it'd cost me a flat rate of $240--SWEET. I dropped it off and the guy working there was friendly. He said they'd call me if there would be any other additional charges and so I left my computer with them. Took about 3 days for them to repair it, and I did need my keyboard replaced (an extra $60) and they called me before they charged me anything extra. What gives this place 5 stars is the PHENOMENAL service. Apparently the guy who wrote up my ticket wrote the wrong price on the ticket ($180) and the workers noticed this when I came to pick up my repaired laptop. They were SUPER professional and didn't bicker about why I was misquoted, didn't even ask me to pay the normal price. And they're Vietnamese, and no offense as I'm Asian as well, but Asian people are so damn cheap!! Not these guys--they just said it was their error and I would pay what I was ticketed for. Thanks you guys! As for the quality/repair, my MacBook is back to normal. It performs at the same speed, turns on fine, and my keyboard fits in place (Apple bastards for saying parts wouldn't fit--HA). The screen did shut off once, but I just rebooted. I actually may go back to fix my iPod touch and boyfriend's iPad. (darn, do I just have the worst luck with electronics?) read more

What can I tell you now about KT Electronic Repair? Mr. KT himself read my YELP review and contacted me. He explained the design flaw associated with the older xBox 360's, and was kind enough to offer to me a free repair, notwithstanding the expired warranty. I made my way to his new (and much cooler) location, and he came out and reassured me that he would take good care of my issue...and he did. My faith in KT Electronic Repair is restored, and stronger than ever. Thanks, Mr. KT for being a true G and a stand-up professional. P.S. - Thank you, YELP, again. read more

They fixed my Macbook pro really fast and the person helping me gave amazing service! He didn't even charge me for the installation fee, which I thought was really generous. read more

Very shady place, I needed to have my itouch fixed, I had no idea what was wrong with it. But the owner is the person I talked to initially, he said he would take a look at it, quoted me a price of about $55 to replace the battery and said it would take 2-3 days to fix and give me a call when it was done. I never received a call from him and after a week I gave him a call and he said the motherboard was fried, okay fine, new quote was $155. The owner says it will take a week to fix, fine no problem as long as it gets done, told me he would give me call back. Over a week later I get a call from someone else saying a part they needed and it would take even longer to fix and they would give me a call when it was fixed. OKAY YET AGAIN, FINE! Just please give me a call when you are done! Yet another week passes and no phone call, I finally had to go to the shop and ask the owner khoung is his name where is my itouch? rather just humoring me and even pretending to look for it he says i dont know where it is, leave your name and number and i'll call you back. oh okay so i waited for over a month to have my itouch fixed and you dont even want to look for it because you're busy trying to rip another guy off to buy his mac book air for $500 that originally costs over $1,600. of course that takes priority!!! later on that day i get a call from a girl (who is rude as hell) and says my itouch is ready for pick up. okay finally thank you kt repair!!! I go pick up the itouch the next week and okay no apologies you only see on my receipt that it says my itouch would be ready in 2-3 days but i ended up getting it back over a month later, a simple i'm sorry it took so long would've be nice, i really dont think i was asking for too much. i very nicely pay for the itouch and take it home, oh this is where is story gets good, apparently i dont even get my itouch back i check the email and it has someones else's information preloaded (not to be racist but it was a mexican guys name and no one in that place looks mexican to me, but dont worry jaun i just rebooted the itouch so your information is safe) i also open up the safari browser and its loaded with the bangbro's website and other wholesome porn sites. what does this mean you may ask, oh they never even fixed MY ITOUCH!! they simply gave me someone else's. If they were going to do this at the end why didnt they just do it right away and save me a month of waiting? That is just common decency to do that for someone!! BOTTOM LINE UNTRUSTWORTHY, RUDE, STAY AWAY IF YOU WANT TO SAVE YOURSELF A HEADACHE. THIS PLACE DOES NOT VALUE ITS CUSTOMERS AND SHOULD GO OUT OF BUSINESS! read more

Now he responded saying he finished it within an hour. That is a total lie. It took them at least 4 hours. I waited in the lobby after I came back for close to an hour. I left it for more than a few hours. Also, you did not tell me I had to replace the whole thing from the start at all. Or told me that something like this would happen. Don't lie after the fact!! By the way they give discounts if you leave a good review. Hence the many reviews. read more

I went there for my first time to get my iPhone xs screen fixed. I also bought the screen protector for an extra charge, the screen was fixed. a few days later it fell once more and screen protector did nothing to protect my now shattered screen. I went in to claim the warranty after only 7 days only to be told "the crack isn't that bad". Terrible customer service read more

So just an update for fellow yelpers, my brothers xbox overheated and this time i had no fault in this. I told him i knew a place and i would take care of it for him. I returned back here and they fixed my xbox again free of charge because it was still under warranty. YES FREEE! who doesnt love it when you get free services? To top it off i was talking to Khuong and told him i was interested in buying an itouch. He gave me a reallly really good offer and it also comes with a 90 day warranty. Holla! I left a happy camper and if i could, i would give this place way more stars than possible. read more

Wow so godaddy is who I use to host my business and for the last year gave up on them and their tech support since they kept telling me they do not support Microsoft Outlook! Well sometimes emails with attachments get locked up and they do not send. 15 minutes later KT located a port issue and had my files sending that were sitting in my outbox since 11 a.m. He saved GoDaddy from being dumped! He also had my upgrades done within an hour since I am on a tight deadline and need to burn the midnight oil tonight. I buy used equipment for my business and trade in value old equipment at times. My used equipment lasts over two years easily but I upgrade anyway every two years. I AM ONE HAPPY YELP ELITE & STILL A FAN TILL THIS DAY. FOR THAT SPECIAL YELP ELITE PRICE LET KT KNOW DAVID F. SENT YOU FROM YELP! read more