DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about people at all. On the evening of 11/6/15 I went to trade in my 2010 Ford Edge for a little larger vehicle as I have a 9 year old, 11 year old and a baby on the way. When the Carfax report was pulled the gentleman apologized to us stating that they could not touch our vehicle as it has a major recall with the gas tank leaking and possibly catching fire. The sales manager seemed concerned and urged us to contact the Ford dealership immediately. We were not aware that this was a problem. I became very concerned as this is my main vehicle for transporting myself to work and my children to school. What if someone rear-ended my and sparked the gas tank, what if I was driving and the gas tank explodes? On the morning of 11/7/15 I called the service department at Krieger Ford and spoke with a gentleman by the name of Kevin. I explained about the previous night and finding out about the recall and my sincere concerns and wanting to have this looked at as soon as possible. Kevin proceeded to tell me that they are not working on the 2010's, they are working on the '07 and '08's and that they only have a certain number of parts and need to keep them available for the 2007 and 2008 models so they can be fixed as people bring them in. He then proceeded to inform me that they will send me notice in the mail "IF I am the registered own" of when to bring it in and have it looked at. When I should be expecting this, as I AM the registered own, he stated "not until the end of December or more like the beginning of next year." Much to my concern I asked Kevin "am I supposed to keep driving this with my children and myself in it and hope that in the meantime my care does not catch fire or get rear-ended and prompt the car to explode with my family in it?" Kevin must have found this statement funny as he proceeded to LAUGH AT ME! And then told me to keep driving it until the notices was sent. I have NEVER felt so INSULTED in my life. I am a hard working wife and mother who wants to make sure that my family is safe. I have been an AVID Ford owner since I started driving almost 14 years ago. I am now STUCK in a vehicle that I DO NOT FEEL SAFE IN, NOR DO I WANT ANYMORE, and I cannot get rid of it. PLEASE DO NOT EVER GO TO KRIEGER FORD in Columbus, Ohio! AND THINK TWICE BEFORE PURCHASING A FORD OR FROM A FORD DEALERSHIP. TAKE IF FROM SOMEONE WHO HAS HAD FAMILY THAT HAS RETIRED FROM FORD AND HAS WORKED FOR FORD MYSELF. THE COMPANY HAS BECOME TERRIBLE. read more

Called this dealership this morning to purchase a brand new Pickup truck. Have an offer from a ford dealership in Wisconsin for the clone of the truck they have sitting on the lot. Directly on the top of Krieger Fords website is a caption that reads " Will gladly beat anyones deal." The person that answers the phone proceeds to tell me that " I need to go get that car if they can make that deal." I live 5 minutes from this dealership and was ready to bring almost 60K cash to buy a pickup truck that their salesperson tells me " there are not many dealerships that have this truck " although I go online and find over 60 trucks in a 200 mile radius. Im leaving for Wisconsin to get my pickup truck. Will never call this dealership again and they need to take down the best deal caption because its false advertising if they don't do it. If the salesperson that answers the phone reads this review here is a word of advice: don't lie to an informed customer you have never met. I Deal with too many people that buy cars regularly and bad publicity spreads. read more

Took my suv in to have service done to it on evaporate system and back up camera looked at got a call and heard the prices of fixing the 2 issues was stunned that both jobs would only take about a hour and a half but they wanted over 1200 to do the work. I called back and talked to the service advisor Luke and ask what was wrong and he said I explained it on the voice mail. I'm your customer your attitude isn't needed when I ask what is wrong. I will not take anything to this dealer again because of prices and there attitude to the customer. Turns out that it doesn't take long to replace the part but they lover to charge 275 in labor for a half hour job.good luck Krieger on seeing me come back for even a part for my ford. One would think if you need a rental car they would be priced fair not over what you can rent one from Avis or any other rental company but even if a person is paying for the work to be done on there car they would have a loaner car while you spend over 500 for one repair . Added reason not to go to this place read more

I was out one Saturday looking for a used car for my daughter and stopped in and met Geno Frissora. Although he didn't have anything at the time, I asked him if he would call me if anything came in that he thought would work for me and my very "picky" daughter. Not only did he call me with a couple possibilities, but on the second call he thought would be a perfect car and 5 hours later I bought it. There was never any high pressure to look at it or even buy it, he just thought it would be a good and safe car for her and in my price range. I couldn't have been happier how things worked out and how Geno treated us, I can't thank him enough!!! The same goes for Chris Wachtel in financing, what a seamless and easy process I went through and every possible payment amount and monthly term I inquired about was answered without me feeling I was bothering him with annoying questions, he was great to work with as well!! If you need a car, please go see Geno and Chris, you won't be disappointed!!!!! Brian B. read more

I felt compelled to share with others the exemplary pro-customer overall experience from Krieger Ford's Service Department. Without fail, each time I have gone (with or without an appointment), I am consistently greeted warmly and treated as though I am their only customer. Each team member is highly knowledgeable, have always diagnosed current as well as potential issues and are spot on with my truck's diagnosis which enables me to budget for future maintenance. Additionally, I appreciate the new children's play area to entertain my little ones while waiting for service or repairs. Lastly, I appreciate the fact the service hours are so extensive...amazing service is open until midnight! read more

Krieger Ford has been a life saver today! My system froze up and battery died while I was running errands with my 3 children on a 16 degree day. When I panicked and called Krieger, Karl of the sales staff tried to walk me through disarming the system and then drove to me to jump the car which worked! Because my battery needed to be replaced, he set everything up within minutes to get my new battery installed. Amazing how thoughtful and generous he was to help me and my family and get me moving quickly. I am forever grateful. Highly recommend!!!! We have about 4 vehicles from Krieger and will continue for life! read more

I was stranded from out of town with my granddaughters and a broken brake hose. Rick McGrath took the vehicle to a bay right away to see if it could be repaired but found the part was not available. Dottie Beckley helped secure a rental car for me so I could be on my way to get my granddaughters back in time for a big school event. They were so professional and helpful in making sure they got me out the door as quick as possible. Car was repaired the next morning. I was treated with kindness and respect for my situation. If I lived close to this dealership I would be a loyal customer. read more

I bought an Explorer from Carl Easley. Carl has sold my family many cars, but this was the first time I purchased one from him. The process was smooth. He found a car meeting all my specific requests and in my preferred color. He didn't try to talk me into a different car, just found what I wanted. I was able to return and have the vehicle all cleaned out and shined up. Carl also took time to go over all the features in the vehicle and let me test them out to make sure I knew how to use the voice controls. Very good experience. read more

I just recently bought a used 2011 Ford Fusion from here and it's my very first car that I've purchased on my own. Dennis was the salesman that steered me in the right direction and treated me as if I was family. He made sure I was making the right choice and made sure I was only getting the best deal. Dennis had his best interest for me and was very knowledgable. I would definitely recommend seeing him if you're interested in buying a used car! He's hilarious and doesn't pressure you into anything; very easy-going salesman! :) read more

I have to give kudos to Julie and her service team. I called her at 7:30 pm on a Monday night as my tire was punctured by a nail and was leaking air. She was able to look up my status and noted that I did have a warranty on the tire. She forewarned me that there were 4 to 5 cars ahead of me, but that I could bring the car in if I was willing to wait. Her team had my tire fixed and I was back out the door about 9:30 pm. Super friendly team there at Krieger and I really appreciate them taking such good care of me and my car. read more

Terrible with a capital T. Drop my car off yesterday for a rear suspension air conversion swap with the kit I purchased specifically for my make and model vehicle. I don't know if the mechanic didn't know how or just didn't want to do the work but he told me I had the wrong springs and about ten other excuses which was total BS. Took my car to another place this morning and they installed it in less than three hours for $100 less. I will be taking my business elsewhere, So much for Ford Quality Care! read more

Due to a previous review I left, this establishment has now refused me service. You would think they would rather fix said issue and not ban people for expressing an opinion. I even edited and changed my review to all -------'s to please them in order to have a vehicle serviced, only to arrive again and VERY rudely and angrily being told to "GET OUT OF THEIR SHOP". So much for freedom of speech & Ford customer care. So be careful what you say folks, or risk being treated even worse. read more

Went in to look at vehicles to replace a current ford. Sales staff was extremely short tempered when they found out I was just browsing. I also went to have an oil change there shortly before this and discovered the Apple did not fall far from the tree, the staff there was the same way. I'm going to take my money elsewhere and I highly think anyone else should do the same. read more

HORRIBLE SERVICE! RUDE! BAD SERVICE. The service department is Horrible. I would not tell my worst enemy to go here. The employees do not seem like they want to help you what so ever. They have a TERRIBLE attitude when the interact with you. They seem like you are bothering them when you have questions. And they also belittle you to boot. I would for sure go elsewhere. F! read more

They used unauthorized parts on repair jobs. Work took forever to finish & was done halfa**ed. The employees attitude was less than to be desired and didn't seem like they cared at all. The guy in service that is bald, thinner and glasses is extremely rude and short with me when I had questions. I would recommend going elsewhere. read more

Krieger has been great to deal with. The service department went out of their way to squeeze me in for repairs that developed right before I was going out of town.... THANKS KRIEGER!!!!!!! read more