Rental vehicle small SUV like RX 350 or similar was ordered for me via Nationwide insurance due…read moreto accident. It was to be delivered to the McCombe repaire shop on 7/6/26 8:30AM. 7/2/26 we drove to the Enterprise location on 396 E Main St specifically to make sure it reserved and I get a type of vehicle I want. I was assured that they reserved small Chevy or Ford SUV for me and will deliver it as scheduled. However what they delivered in 7/6 was a huge track WW Atlas. I explained I am not comfortable driving it and want what I requested. Salesperson who brought it texted Enterprise manager and said he will get the right one for me ASAP. We were waiting there for about 30 minutes, no one responded. So he gave us a ride home and said he will contact me shortly today and fix the problem. Waited all day, did not get a phone call or text, no communication at all. Let alone no rental. But my car was left for repairs and I needed that rental. So next morning drove back to that Enterprise location. There were several small SUVs available on their parking lot, so I got one. While there we seen that salesperson there, he seen us too, but pretended he didn't know me. No communication or apology in any form from Enterprise ever. I received a survey from them a few days ago, but link wasn't working.

I have been an Enterprise Loyalty member since 2012 and every time I return to Enterprise I…read moreremember why. Enterprise is just the best. Excellent service, extremely professional and caring. The vehicles are always elegant and spotless. I wish to thank Kevin and the crew at 396 E. Main for another above and beyond experience at Enterprise Rent-A-Car. J Carr

There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

I rented a Honda Civic from them for 2 days and it came to $35 total. This was sweet. I traveled…read moreup to the Cleveland area to visit a friend and the driving was nice and smooth. The car was fully loaded, for an economy price. John was the person I saw, he was a very nice young man good in customer service. Kudos to him. Cute also but he is only 25, a baby. Ha, Ha. I think I have a new rental service. Sorry Enterprise, you are $19/day while Hertz is $15/day right now.

Really disappointed. I left my AirPods in the rental car and never got it back. I called and they…read moresaid they would call me when they found it and I never got a call back. Later on I got a notification saying my AirPods have been taken out the case and I still didn't get a call back. I went one day in person just for the doors to be locked and I just recently bought my AirPods im genuinely disappointed! If you could please reach out to me I really just want my AirPods

WHERE DO I START?! AMAZING!!!! The staff was friendly and easy to work with. The facility was nice…read moreand clean with a great atmosphere. Vans were clean and taken care off. 10/10 RENT AGAIN!!!!

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Toney at Car return is AMAZING, hands down one of the best people I have come into contact with in…read morea long while. Your company needs to do whatever they can to retain his employment, I will only use enterprise moving Forward and it is single handedly because of Toney.

I rented a car and returned it Sunday it is now Tuesday and they have not sent me an invoices I…read morehave called multiple times. I need the invoice to get reimbursed by my mechanic for my car. why would it take so long for a simple invoice. there is no way to call this location they just send you to a call center and no one cares to get your problem fixed.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

Beware of this place!! If I could give them zero stars I…read morewould! I was in an accident Nov 15th 2022. The first car I received was a Mazda 3 I got pulled over because muffler was to loud. I took it back and they give me a Nissan Rogue to drive. When I had got in the car it smelled like they had sprayed a bottle of cologne in it. The next day I go out to get in it and it smells like something is dead. Exactly one week today 2/14/2023 I have the Rogue I go out to go to my chiropractor appointment and the tire is flat. I call them and tell them and the guy says to me what do you want me to do about the flat tire? I said either you come and change it or you can bring me another car! I told him Im tired of driving around in his ragged ass cars! Needless to say he told me he would have someone pick up the Rogue and I could figure out on my own about getting a car till mine was repaired. The disrespect I received from this man was unacceptable. If you are getting your car repaired by Fine Line Do Not allow them to put you in a Speedy rental because you will be put in a ragged ass car! The folks I have dealt with at Fine Line has been great to me!

We have rented from this Speedy Car Rental location twice, when we were having some car problems…read more The prices were always fair and we never had mystery charges; the representatives were pleasant and helpful; the cars always ran well and looked nice. According to their website, the current rates to rent a compact or a mid-sized vehicle are $35-$36 per day for one to two days' rental; the longer you rent, the better discount you get on the price. This location is next to an auto repair shop, so it can be easy to miss at first glance (the first time, we drove right on past it). Speedy was great when we had a sudden, urgent need for a car, whereas Enterprise and some other places were completely out of cars. Is this place well-kept secret, perhaps? Regardless, I'm grateful they had a car and pleased with my experiences here.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

**Extremely Frustrating Experience with Hertz**…read more My recent experience with Hertz has been extremely frustrating. I rented a Chevy Tahoe from Hertz on Saturday, August 15, with a scheduled return date of Friday, August 21 at 10:00 AM. I returned the vehicle as scheduled. On **Saturday, August 22**, I received a text from Hertz stating that the rental was **"overdue."** I contacted Hertz chat support, explained that the vehicle had already been returned, and was told to wait 24-48 hours because the return may not have been processed yet. On **Sunday, August 23**, I received another overdue notification. I contacted support again and was again told to allow 24-48 hours for the return to process. Then, on **Monday, August 24 -- the third consecutive day of overdue notifications -- I received an "URGENT" message** stating that the rental was still overdue. I contacted Hertz support again. This time, the agent asked me to fill out a form with various questions about where and how the vehicle was returned. I copied the questions into Notepad and started answering them. While I was in the middle of doing that, the chat session timed out and disconnected. So now I'm waiting yet again for another support agent. My frustration is with **Hertz as a company and the overall customer-service experience**. I returned the vehicle on time, contacted Hertz when I received the first notification, followed the instructions I was given, and waited the requested 24-48 hours. Despite doing everything I was asked to do, I was still receiving overdue notifications three days later and having to spend more time trying to get the issue resolved. And now there's another problem. I received my final receipt from Hertz today and noticed a **$127 "Fuel and Service" charge**. I filled the Tahoe up at a Shell station on Ohio Street shortly before returning it, and the airport was only roughly 10 miles away. The vehicle had a full tank when I returned it, so I have no idea why Hertz applied a $127 fuel and service charge. At this point, I am now having to dispute a charge for fuel that I had already purchased, on top of trying to get Hertz to properly process a vehicle that I returned on time. **My advice to anyone renting from Hertz: take pictures of your fuel gauge and odometer immediately before you return the vehicle, and keep your gas receipt.** Having documentation of the vehicle's condition and fuel level may save you a lot of trouble if there is a dispute later. There was also an issue when I initially picked up the Tahoe. Shortly after pickup, the **"Low Oil"** warning light came on. Hertz did eventually provide a voucher so I could get the oil changed, which I appreciate. However, I still spent nearly an hour sitting in a hot vehicle at a Take 5 Oil Change location in the Texas heat while waiting for Hertz to approve the service. I understand that problems can happen with rental vehicles and that returns can sometimes take time to process. What I find unacceptable is the **lack of communication, follow-through, and effective customer support** when something goes wrong. What should have been a simple rental has turned into repeated overdue notifications for a vehicle I already returned, multiple contacts with customer support, a disconnected support chat while I was actively trying to resolve the issue, and now a **$127 fuel and service charge that appears to be incorrect**. **This experience has seriously damaged my confidence in Hertz. What should have been a routine rental has turned into an ongoing customer-service nightmare, and I'll think twice before renting from Hertz again.**

I can't imagine patronizing this business for auto glass replacement. Not only did they require me…read moreto shlep out there for a quote, but the young lady at the register was supercilious and unfriendly, and had the nerve to "require" an address just for a quote. The price, $680 for a Prius windshield, was more than $100 more than Safelite, which has a seamless online booking process, let me know the price immediately, and actually brought a tech out to me. I generally try to root for the small biz but in this case the national chain wins by a landslide.

I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!