I can't say enough good things about Twins Buick GMC and the way their team handled my situation…read more The original vehicle I purchased from them ended up developing serious electrical problems. That could have easily turned into a nightmare, especially with the possibility of a long repair process or the vehicle ultimately being totaled. But Twins didn't just shrug their shoulders and leave me to deal with it. I stayed involved, asked questions, did my own legwork, and worked with them because I cared just as much as they did about finding a real solution. In return, Twins stepped up and helped make the situation right by helping me get into the Buick ST I have now. That meant more to me than they probably realize. As a disabled father with children who also have disabilities, reliable transportation isn't just a convenience. It affects my independence, my work, and most importantly, my ability to be there for my kids. A huge thank-you to Craig, Gina, Mark, and the entire finance team. Every one of them played a part in helping turn a very frustrating situation into something positive. Craig really came through for me, Gina and Mark helped keep things moving, and the finance team worked through the details to help make the ST possible. Anybody can earn a good review when everything goes perfectly. The real test of a business is what they do when something goes wrong. The first vehicle had problems, but Twins stood behind the situation and helped make it right. That says a lot more to me than a flawless transaction ever could. They earned my trust, my respect, and absolutely earned this five-star review. Thank you to Craig, Gina, Mark, the finance team, and everyone at Twins Buick GMC who helped me get through the situation and into my ST. You didn't just sell me another vehicle. You stood behind the first one and helped make things right when it mattered.

Interested in a car i saw on the internet. Received a slow response and had to follow up to get a…read morecouple of easy questions answered. Went to the dealership and found that the information provided wasn't accurate at all. Asked for clarification in person and was told they'd figure it out and get back to me. It's been three days with no call or message. They clearly don't want to operate openly/honestly. My experience was with Andrea. Hope you have a better experience than I did.

Over the years we have bought multiple cars from Larry for ourselves, our children and now…read moregrandchildren. We have found him to be honest, friendly, extremely knowledgeable, detail oriented, offers very fair pricing, quick to respond and accommodating. We have recommended him to others and they, too, have been very happy with the vehicles they have purchased from Larry. We would never hesitate to send buyers to Larry at. Wholesale Auto. Vicki S.

Larry is super knowledgeable and fair. Traded in my old car, and he actually gave me more than I…read moreexpected. He really cares a lot about his work, and test drives a lot of the cars for himself.

I can't imagine patronizing this business for auto glass replacement. Not only did they require me…read moreto shlep out there for a quote, but the young lady at the register was supercilious and unfriendly, and had the nerve to "require" an address just for a quote. The price, $680 for a Prius windshield, was more than $100 more than Safelite, which has a seamless online booking process, let me know the price immediately, and actually brought a tech out to me. I generally try to root for the small biz but in this case the national chain wins by a landslide.

I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!

They directly misrepresented a car that was supposedly for sale. I spoke to a representative, over…read morethe phone. I told him that I had very little time to come to see the Mazda 3 in person today, advertised for $1,500.00, because I had a important appointment to attend, in just a couple of hours. I asked him why this vehicle, which looked very nice in the Autotrader ad, was selling for such a low price. He assured me that it was just because it was getting near the end of the month. I told him that I would come directly to the dealership, to pay a cash deposit to hold the vehicle, until I had some more free time to complete the sale, and required paperwork. I drove to the dealership, which took nearly 1/2 hour, in heavy traffic. Once I got there, a "sales representative" approached me, smoking a cigarette, and asked what vehicle I was interested in? I told him that I was there to see the tan Mazda 3, to which he said "oh, that car already sold last night". I told him that I just spoke to a phone representative , who assured me that it was still available. He didn't seem to care, so I had a few choice words for him about his company wasting an hour of my time, to come to see a car that was not even on the lot. My thoughts: The local phone number listed, went to a call center rep, who had no idea of vehicle availability. This car was listed for a price that seemed too low, and too good to be true, and was only being used to lure in unsuspecting customers. In other words, it was the oldest trick in the book, used by many unscrupulous businesses of common bait & switch advertisements, which is illegal in the state of Ohio. In conclusion, I will say that I would never personally purchase any type of vehicle from Columbus Luxury Cars, L.L.C. It seems that other people have also felt the same way about this dishonest dealership, based on their very poor customer ratings.

Went to look at a car they had on their website listed for 15,994. got to the lot and the sticker…read moresaid 17,995 and then the salesman walks out and the first thing he says to me is it's a 20,000 dollar car. I asked why he said they added a paint sealer and an engine inspection. I told him the reason I'm here is it was listed for 15,994 on the website and he said we just changed our prices. I asked if he could get the keys and his response was let's go in inside and talk some numbers and I told him I want to see the inside again. He walked off and never came back and had one of his co workers come out and tell me they couldn't find the keys. Stay away from this place. The price on their website was 5,000 dollars lower than what they said it was on the lot.

Went to them for years. At first they were great, but after a few years, when they gained my trust,…read morethey started slipping in unnecessary repairs and doing shady stuff. Most recently they did a bandaid clutch repair that lasted for a few weeks, after which they charged hundreds to rediagnose, eventually telling me it would cost $3k to fix the car, but they would buy it off me for a few hundred. Lost my trust and business.

Horrible experienced with owner/customer service at the front desk with Jocelyn. I've asked for…read moreestimated for some inspections and services. She was great at making sure things was done quick. However was so quick that I've got to pay for u authorized work being done to my car. Then I tried to talked to the mechanic and was denied by Jocelyn again. After all, I was forced to pay for whatever they've done to get my car. Long story short, if you'd like to get unauthorized service done fast and money was no object, you've came to the right place!

Overall, this is one of the better car-buying experiences I've had in my 25+ years of driving. The…read morecars are newer to not as old and are rebuilt titles, meaning they have been involved in an accident but the guy who runs the joint only sells cars that have only suffered body damage. They do their own body work and do excellent work to the point that you cannot tell the car has been damaged. He can give a price break because of the depreciation the cars face over having been in an accident but because he's less expensive than everyone else, he is not generous on trade and will not come down on the price. Be prepared to pretty much pay his asking price plus ballpark of $1,000 for tax and title. He's probably going to be better than anyone else you could buy a car from.

I love this place and my beautiful car they have great service and more go get you one this is by…read moresecond car from them and keep doing me right

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Absolutely phenomenal buying experience! Purchased my vehicle in May 2014. I went in to buy a 1997…read moreJeep Wrangler with 104,000 miles on it so I could have a toy for the weekends and a good winter beater. I drove it and found a couple of minor issues which were reflected in the sale price and I was ok with buying it as-is. I didn't have the 7k laying around to pay cash so I looked into financing it and I thought I had decent credit so I thought it was possible. They got me a 6% interest rate and I put a little down on it and it has been history since! I love driving it and I put about 4,000 miles on it the first year I've owned it. I will definitely buy another vehicle here if the opportunity presents itself and I've sent a few customers their way as well because they were so good. I have nothing but good things to say about the guys over at Roby Cars!!

I would say that this is the place to go BUT unfortunately that IS NOT the case. I was hoping that…read moreb/c I am a woman, the stereotypical "take advantage" scene wouldn't occur, but it did. In attempt to purchase a car, my guy friend (who's so in cars) and I priced the KBB value of a 04 Volvo. They wanted 12, KBB priced at 7 but we were willing to negotiate. As a person with good credit (literally classified as good) and 1500+ for a downpayment we found it odd that they wanted nearly 30% of the car's asking price, switched some numbers to where KBB price matched there's, then tried to put me in cars that looked like they were on there last leg. Granted, each customer experience is different, but it's crazy how with good credit I was told I need a substantial downpayment and the Volvo s40 turbo was not an option, yet I went to Lindsay Acura and only put down 1500 with a brand new Acura TL... THE SAME DAY!

A 6 hour wait for an oil change while I wait seems a bit ridiculous. I will never come here again.read more

I'm surprised the reviews for this place are so low. I bought my first new car here about 8 years…read moreago and my parents always work with Karl Easley to purchase their cars as well. My sister and her husband are both engineers for Ford so we always drive them and this is our location of choice in the city. Recently my check engine light came on and my car was overheating. When I brought it in, everyone was so friendly, helpful, and they were able to fix the issue in only a few days. They even helped me out with a coupon. Definitely recommend for repairs and car purchases for sure!