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    Kohl's

    3.1 (37 reviews)
    Closed 9:00 am - 10:00 pm
    Updated 1 month ago

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    Rumit P.

    I needed to return an item I purchased online a couple months ago but never used. I'm thankful for Kohl's' long return window. The customer service desk is in the far back of the store, to the left. They make you pass all the awesome deals and affordable clothes before you get to your destination! I stopped like three times thinking, I need that, when I didn't need that. The customer service desk had only one person in line and one employee behind the counter, so the wait was short. The employee was friendly, personable, and efficient--I was at the counter for less than 30 seconds. No signing, no need to issue my credit card. Easy. The store was well kept and aisles free of clutter. I'm repeatedly impressed at how smart and effective their business strategy is that despite years of declining sales of department stores in general, Kohl's has been able to keep itself sustained and successful, still offer generous coupons, cash back, rewards, and deals, and not be considered a low-end department store. They have a lot of well-known brands and the quality of the clothing is high. It's definitely one of my favorites and has been for decades.

    Erin R.

    Been loving Kohl's store since my cold, SU college days. Oh, my do they have the best comfortable, flamboyant sweaters ever! My teenagers even love this store because it's a one, stop shop where we can find items for mom as well.

    Maria P.

    What can I say, I'm a Kohl's girl! They're always having a sale of some sort and it's easy to find a cute item. They also offer 'cash' which can be redeemed at a later time. This is both good and bad. Good because you have some 'money' to burn once you come back. Bad because you have to wait and it's easy to forget! OK, you won't find all the top brand-name items here. However you will find random lines (like LC Lauren Conrad, Simply Vera, and Rock&Republic) which actually have cute items that you wouldn't be embarrassed to wear. Again, this isn't Michael Kors. You will not find Armani. Dior is nonexistent. But, if you're looking for a nice pair of jeans or a maxi dress or a cute scarf...you'll find it. It'll take some digging (especially through the shoe department) but you'll find it. Happy shopping :)

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    1 month ago

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    2 years ago

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    1 year ago

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    2 years ago

    I cannot say enough about the help and concern I received from one of the manager's at this location. Thoughtful, polite and professional.

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    6 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    16 years ago

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    13 years ago

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    5 years ago

    Typical kohl's ... some of the cashiers are super slow and try not to accept your coupons. Kinda messy but overall relatively decent.

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    11 years ago

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    Ask the Community - Kohl's

    Review Highlights - Kohl's

    Totally shocked how easily Amazon return was handled!

    Mentioned in 2 reviews

    Read more highlights

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    Men's Wearhouse

    Men's Wearhouse

    (49 reviews)

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    Absolutely the worst customer service I have ever experienced…read more I rented a suit from this Men's Wearhouse location (8514 Fenton St, Silver Spring, MD) on December 12, 2024, for an event in February 2025. I canceled the rental on February 3, 2025, and was promised a refund of $202.46. Over 3 months later, after visiting the store more than 10 times, I still have not received my refund. The employees, including the manager, repeatedly gave me false promises, excuses, and contradictory answers, but no actual solution. They wasted my time and showed zero professionalism or accountability. I eventually had to escalate the issue to corporate just to get a response. The next step will be reporting to BBB and my bank if I don't get any response from corporate. I strongly recommend avoiding this store location. They do not honor their word, they mishandle refunds, and they show complete disregard for customer service.

    Overall, I had a pretty good experience at this Men's Wearhouse. The young fellow from New Orleans…read moredid an excellent job in finding and sizing a last-minute suit for a family function. All the employees seemed pretty friendly and very helpful. Although I do not purchase suits on a regular basis, I thought the prices were pretty fine. While they did not have as many styles as I would have liked (mainly because of my own time [and size] constraints), the wearhouse had a decent selections. Fortunately, tailoring took a couple of days; however, I was a bit shocked that they charged an express fee of around $30 to hem the pants. But, hey, I guess that's the business. Suits aside, I did see decent casual and business casual wear that was not too expensive. I might have to stop by again to check out some of these items in the near future.

    Unique

    Unique

    (93 reviews)

    $

    This store (and the one connected to it) are my favorite in the DMV for thrifting. I have found…read moreamazing clothes here! You can find high end brands for just a few dollars. It's massive so come with a plan or you'll get overwhelmed. This location does not have changing rooms. The bathrooms were useable the last time I was here but just barely. The sections are pretty well organized but the chaos definitely increases on busy days. Mondays and Thursdays have 25% off sales and are busy, along with the weekends. If you'd like it to be quieter and more organized come on Tuesdays or Wednesdays. Since there are no changing rooms, wear close fitting clothing so you can try items on over what you're wearing. You can always donate something for a 20% off coupon.

    I love this thrift store. It's enormous and always has clothes I want to buy. I have a tendency to…read moreimmediately shop the right side of the store, closest to Safeway, forgetting there's an entire duplicate shopping area on the left side! You can spend hours in this store. There are two significant drawbacks to thrifting, though, and this store (like most) exhibits them both: no dressing rooms and an unfriendly return policy. You can return items, but it must be within two weeks and you must spend the money on the day of your return - no money back or store credit. Go prepared - dress in removable layers, with a thin first layer to allow you to try as much on as possible in public!

    Uptown Cheapskate - College Park - I have childrens and mens jewelry as well.

    Uptown Cheapskate - College Park

    (40 reviews)

    Took a bag of clothes here and what they chose was a brand new Madewell jacket, brand new knit…read moreparachute pants -with tags (don't ask me why I bought these), and a shirt. The process is well organized and staff is professional, but what you get for your clothes in my opinion is not worth the process. Without going into detail I received less than $10 in cash. When you get your receipt there is no itemized bill to show you what the payout was on each item. I don't like this. So yeah, still looking for another thrift store consignment shop that will give me a decent payout, because this wasn't it. I envisioned myself walking back in there only to see that Madewell jacket on the rack for $30 after I was given $3.00 for it. The prices on the resold clothes are not low.

    These guys are absolutely terrible, not only did I spend a 1 1/2 hour commute coming from Virginia…read moreto see these guys but they also sent me back empty-handed, wasted my time, money, and gas. We are currently in one of the coldest seasons and these guys told me that they are not taking any types of jackets, sweaters, or coats. The staff, as young as they are, is just as naïve as the owner, not knowing anything of value when it's brought right to them. Do not give me wrong. I do not just take long trips to places without checking the reviews and calling first which I did both I called it was told to bring the items up to the store for a closer look, my biggest regret as soon as I arrive, I was told that I would have to wait in a line queue for about an hour. Which doesn't make any sense because on the phone I was told I could come before 2pm and I would not have to worry about waiting if I scheduling ahead. After being instructed to wait I I was given a receipt with my phone number and email and instructed to look out for a call from these guys, they never called, and I also was told that NONE of my items could be taken in. Absolutely ridiculous when you have to make that long of a drive and you also call ahead to take the proper precautions just to still be met with an unfortunate outcome. These guys are terrible. Do not come here. The parking is atrocious. The staff is ignorant and their communication is awful.

    Value Village

    Value Village

    (68 reviews)

    $

    This store is my ultimate thrifting spot in the area. I've found some of the best treasures here…read moreand in the connecting store. It's absolutely huge and has every section you could think of. Come in with a plan or you'll be overwhelmed! There are no changing rooms and while there are bathrooms last time I went in they were so dirty they were unusable. Some items like hats and belts are sorted by men and women but are kind of unisex. If you go on busier days it will be more crowded and messy. Mondays and Thursdays have 25% off sales and are busy. Weekends are busy as well. They are always putting out new items throughout the day. There are no changing rooms, so wear something close fitting so you can try clothes on over what you're wearing. You can always donate something to get a 20% off coupon. The staff are really nice and friendly here- if you have any questions just ask!

    I am documenting an inappropriate interaction at the Value Village location on New Hampshire Road…read morein Silver Spring. During a jewelry purchase, I requested to use two survey coupons in separate transactions. The employee, who identified herself as a manager (Danielle), made unnecessary remarks and later stated that I should be ashamed of myself for spending my son's Social Security benefits. This comment was unsolicited, personal, and entirely unrelated to the transaction. I did not disclose financial information. When I requested an apology through another manager, it was refused and the statement was denied. Remarks referencing a customer's Social Security benefits are inappropriate and raise concerns regarding compliance with customer conduct standards and nondiscrimination policies. This matter warrants corporate and HR review. "Additionally, I observed Danielle instructing customers to leave bags behind the jewelry counter, though my understanding is that this location does not have a bag-check policy." Keep in mind I had to at least rate 1 Star to leave this review I wanted 0 stars.

    Kohl's - deptstores - Updated May 2026

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