I am renaming DSW to become "Sneakerville USA!" When, you walk in the door, you can see 20, maybe…read moremore, rows of sneakers and running shoes. I mean it was hundreds of name brand sneakers to choose from. I was with my oldest granddaughter and this was our second stop for new shoes. She couldn't find a style she liked at the first store. Well, we had a moment of silence, JK, before looking up and down the rows of sneakers. She tried on several pairs and fell in love with the Reebok's. Now, I have to say that $85 dollars is the going rate for a pair of nice sneakers for a teenager. So, I think it was a good value. This is a clean and well organized store. The service we received was mostly at the checkout counter and that went smoothly. I am really happy to see the big smile on my granddaughter's face as she left with the shoes she loved.

I was looking to get some new Birks (Birkenstocks) and I had seen a unique big buckle pair at my…read morelocal DSW but not in my size. Side note: My lovely shoe size is usually the one on display & typically they only have one in that size so you're SOL if you don't get it right away. Don't think that people with small feet have it better cause we don't lol but we can get kids shoes = less $$$ but not always as comfortable depending on the shoe. But I digress lol. Anyhoo, I crossed the bridge into Maryland trying to find these Birks bc the website said this location had them. I found the one & only box in my size but some bunghole put the wrong size pair in it aka too big! Not really sure why you take a smaller size shoe and put it in a bigger size box, but whatever. I decided to look at some other options & found these coolass beauties called Lavender Sparkle. They're more of a gray, but they are genuine leather with a super soft suede lining & they are the most freaking divinely comfortable Birks ever! FYI ~ Not all Birks are leather - they offer vegan, eva, & recycled material options as well. I love the little bit of bling the sparkle brings to them & this was a trip well spent, literally. I also got a nice pair of New Balance tennies on sale too. Hey a girl's gotta do what a girl's gotta do!

Imagine walking into a shoe store and after feedback to the sales person he identified multiple…read morepairs of shoes! I only tried on 7 pairs of shoes and bought 5 of them!! That is how amazing Joseph was. This is the first time in years that I found someone who could fit me into dress shoes and womens' sneakers (been having to buy mens).

A nice range of comfortable but stylish shoes. Service can be spotty. After two experiences of rude…read morestaff, I probably won't return to the Rockville location. Also, they are not cheap.

My grandchildren are growing taller and their shoes needed some love. Shoe Train has a nice…read moreselection of shoes for children of any age. Shoe Train is my favorite store to measure and fit shoes. I have been coming to Shoe Train with my own kids and now, my grandkids. My granddaughter grew two shoe sizes. We found a nice pair of shoes. Service was fabulous. We had a really nice lady measure my granddaughter's feet. We tried on a couple of pairs of shoes and decided on a favorite. I think the shoes are fairly priced. You pay a little more for the time and attention you receive. One granddaughter down and one to go, see you this weekend Shoe Train. Thank you.

I decided to go back in because I really need my children's foot measured and I didn't want I order…read moretheir shoes online or get them some place random. This experience was much better. The two people I dealt with the initial visit were not there. There seemed to be about 3 salespeople working and the one I worked with was extremely friendly. They have a great selection. I can't emphasize that enough. I got some ugg books for my daughter along with unicorn tennis shoes and ASICS for my son. This was a much better interaction. I'll write the first one off as a fluke.

I find the staff to be honest & helpful. Bonus for you if you go when Alexis is there. I always…read morefind something to buy there.

Sassanova Bethesda is truly an iconic, local boutique that is ALWAYS stocked with the PERFECT…read moreseasonal fashions and accessories!! (Karina Grimaldi dresses, Havana sneakers and ALL their jewelry are my Go To picks). The staff do such a wonderful job displaying merchandise so that it is so easy to grab and grab and grab darling finds!! I can't pick which is my favorite: their clothes or their accessories. So can I just pick BOTH??? I can't tell you how often I have bought gifts, had them wrapped in their classic pink paper and bow, only to go home and rip them open for myself! I can't help it!!!! ‍

What I like about this store is the shoes are really good quality, are truly comfortable, have lots…read moreof options and colors to consider, and the staff was very helpful. Win! Win!

I had such a pleasant experience, purchasing shoes at comfort one in Mclean. The owner of the shop…read morewas very knowledgeable. Patient kind and understanding of my needs. He discussed the nuances of the different brands in order to help me make a selection which was right for me. I can't think of the last time I had really good service in a shoe store, but this was a pleasant surprise. excellent shopping experience. There's also a machine that reads hotspots on your feet to better determine size with and insole needs. Very happy with my shoes.

Had an amazing first experience over the weekend. I was a bit overwhelmed at first because there…read morewere so many customers being helped when I first walked in. However, within about 5 mins I was offered help. The man who helped me was extremely personable and made my two year old daughter feel comfortable to ask for what she wanted. Although the guy that helped us was planting seeds to get my daughter to one day be a Kappa Sweetheart, he was still a pretty nice guy lol. Will be back in a few months when it's time for new shoes!

We went to the store because it specializes in kids' shoes and we wanted to measure our daughter's…read morefeet. It was busy so we signed in and started looking around while we waited. An employee saw my husband opening a box to check out a pair of sneakers and ordered him not to touch the boxes. When I told the man my husband was merely looking for a pair of sneakers, he snapped: "do what you want!" This store is not friendly to customers and doesn't want people to apparently touch anything, even though they barely have any shoes on display to inspect. The brand my husband was looking at had nothing on display and he put the box back exactly where he found out. We were disgusted by how we were treated and will never be returning. And to be disrespected like this in front of children?! A terrible example.

I love the smell as you enter, Anthropologie. It just creates this special welcoming atmosphere. I…read morewas shocked by the enormous size of this store. They have 3 floors packed with women's clothes, gifts and glassware, cosmetics, furniture, shoes and purses. Service was great. People who worked there offered me help and were very nice. They didn't have a huge petite section, but they did a good amount of sale clothing. Prices are on the higher side. I will say this, Anthropologie has a unique style and you won't see a lot of people wearing what you bought. You won't have to worry about getting your steps in if you shop in this store. : ) They have a lovely selection of unique clothing and accessories. I will definitely be back to shop here.

I placed this order on October 2nd and made multiple visits to the store to check on its status…read more Each time, I was told that my order had not yet arrived and that there was nothing the staff could do. What concerns me most is that, despite the unusually long delay, it seemingly never occurred to anyone to investigate whether something had gone wrong with my order. You may also review my online customer service chat history, which documents my repeated attempts to seek assistance. Unfortunately, every interaction ended with essentially the same response: there was nothing anyone could do. This raises a very reasonable question: What is the purpose of offering customer service if the representatives are unable to track an order, investigate an issue, or offer any meaningful resolution? On October 22nd, an online customer service representative finally informed me that my order had actually been delivered to the store on October 6th and signed for by an employee named Heidi. I immediately visited the Bethesda store and spoke with the store manager, who repeatedly told me that she could not locate my order and that there was nothing she could do. I then contacted customer service myself and asked the representative to speak directly with the store manager. Only after this conversation did the manager go to the storage area to search for my order. She eventually returned and informed me that she still could not locate it and that there might have been a mistake. At that point, I was offered the option of placing another order with a 25% discount and overnight shipping. While I appreciate the eventual attempt to resolve the issue, I cannot help but wonder why this solution was not offered much earlier, when I repeatedly expressed concern that something must have gone wrong with my original order. Why did it take nearly three weeks, multiple store visits, repeated conversations with customer service representatives, and my own insistence on further investigation before anyone was willing to acknowledge and address the problem? I would genuinely appreciate your clarification on whether this is the standard of customer service Anthropologie expects its stores and representatives to provide. Was my expectation unreasonable in believing that a customer should receive timely updates about an order they have already paid for? Was it unreasonable to expect someone to take ownership of the issue rather than repeatedly telling me that nothing could be done? At this point, my original online order had never even been canceled by any of the supporting agents, as I was required to pay for a replacement order to receive the item I had already purchased. This experience has significantly undermined my confidence in Anthropologie's buy-online, pick-up-in-store service. If store employees and managers are not equipped to investigate missing orders or resolve fulfillment issues, I sincerely question whether this service should be offered without adequate procedures and support in place. Customers should not have to make repeated trips to a store, spend hours contacting customer service, or personally coordinate communication between online representatives and store management simply to locate an order. More importantly, customers should not be made to feel that their concerns are an inconvenience or that resolving a problem is somehow beyond the responsibility of the very people employed to assist them. I understand that mistakes happen in retail, and I do not expect every transaction to be flawless. However, there is a significant difference between an unavoidable mistake and a repeated failure to take responsibility for resolving that mistake. I am not writing this complaint simply because my order was misplaced. I am writing because of the complete lack of accountability, initiative, and willingness to help throughout this experience.

I needed shoes for my lymphedema…read more Shoe fly got me comfortable shoes Not cheap but well made

Had an amazing experience being fitted for shoes by Rick. I have impossible to fit feet-- bunions…read moreon one foot, two surgeries on the other, orthotics, narrow heels, and overall extremely sensitive feet. It is virtually impossible for me to find comfortable shoes. After trying multiple rounds of online shopping/returning and another in-person shoe store, I decided to come to shoefly. Rick understood my needs and was able to suggest styles of sandals, shoes, and sneakers based on my issues. He was very patient with all the shoes I tried on (I think I was there for an hour and a half). When we finally found a pair of sandals that fit, there was an area with stitching on the inside that irritated my foot, but he was able to take it to the back and smooth it down. At the end we had several successes and I am thrilled.

Went to get a field hockey stick for my granddaughter who lives in New England & is a new player…read more The fellow who helped me was knowledgeable, patient, & kind. He had thoughtful suggestions about size, pricing, related information. If you need advice about sports equipment for field hockey or lacrosse, this is the place to go.

I usually like PJ's but have to say during the busy rush of fall season and fulfillment of…read moreexpensive orders for sports teams, the owner / management get impatient and short with customers, and I really wish they wouldn't. I love supporting small business and we have gotten cleats here many times for soccer. Please be consistently kind and helpful, it's important for there to be customer service like that in the world still. When I talked with him in the store, he was really unapologetic about the experience - so I guess it's just you get what you get and if you don't like it go elsewhere? Our prior experiences with PJs were a lot better than today. Disappointed.

Fantastic service for first time buyers. Shout out to Kimberly for being knowledgeable, adaptable,…read moreand patient during the entire foot/shoe analysis. Every time I had a comment, she listened and steered me accordingly.

How to lose a customer of 15-20 years…read more For almost 20 years, Fleet Feet, both in DC and more recently in Asheville, North Carolina, has been where I shop for sneakers twice a year. To save on wear, I buy 2-3 pairs at a time (costing about $400-600 a visit depending on number, socks and arch supports, etc.) and rotate wearing them throughout the week. Today I brought this pair of Brooks back to DC to ask what could be done. I've probably worn them at most 15 days since buying them in mid-last month; the soles are delaminating. An annoyingly passive sales clerk began dancing around the question offering nothing. I eventually abbreviated his babble about normal wear and tear by observing that it doesn't sound like the store can do anything as just over 30 days have passed since the purchase of several pairs. No exchange, no assistance with the manufacturer, no suggestions for repair? I observed that this doesn't seem like normal wear and that its disappointing to see how quickly these expensive shoes are coming apart and how little can be done. His only response was a dismissive "Have a nice day" delivered in a mocking tone. I turned and left the store quietly for the last time in my life without punching him and without responding. some suggestions for better customer service: When your store has a no refund or exchange strict policy, even in the face of defective goods, you should at least provide your customer with contact information to reach out to the manufacturer. If you work in a shoe store, it might be good to be aware of shoe repair places, or glues that might be tried, or to confirm that there are really no glue solutions that could be tried. In other words, know your products and offer some modicum of assistance, even if it's not likely to answer the customer's immediate request. Don't be snide when you are denying service to someone who has been a regular customer and who has clearly brought in a shoe that is not behaving as it should. Not sure where I'll send my $1200/year in purchases now. But I will find a place to remove that revenue from Fleet Feet, and I will let people know of my experience there.