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Kohl's

2.9 (47 reviews)
Closed 9:00 am - 9:00 pm
Updated 2 months ago

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Janelle F.

I really like this kohls compared to the one closer to my home. They've definitely done a bit of updating since adding the Sephora area to the store. Location is pretty clean and organized, but their shoe section is drastically lacking as it seems to be most kohls are in the area. There is never an employee we can find in the shoe department either. All in all good store, but service and shoe area could do a bit better.

Chase H.

Good place to get cheap house stuff like bath mats and towels for guests. I get new ones every year since the are so inexpensive! Staff at this location seems nicer than locations in phx

#Kohls#jacket 60#RP top5#jeans88#APT9 shoes59.98#shoes on right Sonoma booties69#Fashionistafun

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8 years ago

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Review Highlights - Kohl's

Sweet old lady working the register, shout to Sally!

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Tillys

Tillys

3.1(9 reviews)
0.4 mi

Stopped in just planning to browse, but the team turned it into a genuinely great experience. Danny…read morewas incredibly helpful without ever being pushy. He listened, asked the right questions, and helped me narrow things down in a way that felt easy and natural. Because of his recommendation, I ended up grabbing not just socks and shirts, but a pair of pants for my wife that I'm genuinely confident she'll love. That kind of thoughtful help makes a difference. At checkout, Store Manager Liv was just as impressive, calm, patient, and professional. She made the final part of the purchase smooth and welcoming. It's clear this location values customer experience, not just sales. Danny, Liv, and the entire Lake Pleasant team made it feel easy to shop there. Five out of five without hesitation.

We bought some items at the Chandler Fashion Square Mall yesterday and an item didn't fit so we…read moredecided to come over here to try and exchange it. When we first got there the line wasn't too long and I was able to get a gift card back to exchange once I found something else, but while shopping it got busier and busier. It's definitely beck to school week. The store was organized and plenty of employees helping in all areas of the store. Service was much better than our last visit. We even left with three extra items because the sale was great. Unfortunately the pants we tried to exchange fit a bit off so we chose other things.

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Ross

Ross

2.9(28 reviews)
0.1 mi
$$

They sold me a defective product, a skirt for a young child. The skirt had a hole in it that we…read moredidn't see until after the child put it on. The hole was clearly a defect in the product, but they refused to do a return.

My daughter and I decided to visit Ross after a wonderful stop at Bath & Body Works. We grabbed a…read moreshopping cart and headed to the women's shoe Section decor section. As we were browsing, I couldn't help but notice two men walking back and forth through the aisles without picking up anything, just casually passing by multiple times. It didn't feel quite right, but I brushed it off since my brother-in-law buys shoes for my sister all the time, so I thought maybe they were just shopping. We continued through the store and headed toward the kids' shoes section. While my back was turned to the rest of the store, we picked out four pairs of sandals. While shopping, I casually spoke with another mom about the size stickers being missing-marked on the shoes, and she was thankful for the tip. Then, we moved on to the kids' clothing section. As we were looking through pants and shirts, I noticed two teenage girls in the teenage clothing section, not moving for at least 30 minutes. They were completely absorbed in their phones. Then, the two men I had seen earlier appeared again, this time walking toward the girls. The four of them started talking and looking at my daughter and me, all while staying glued to their phones and staring at us. I wasn't comfortable, so we quickly moved to a different section. By now, my gut feeling was telling me something wasn't right, so I placed my daughter back in the cart and headed to the front registers. I told the cashier that I was feeling uneasy and wasn't sure if they were stealing or causing some kind of issue, but I didn't feel safe with them staring at us. She reassured me that they had been watching the group and suspected them of stealing. We decided to head straight to the back of the store to look for more Easter decorations, but as I turned to look at my cart, I saw two additional men standing around, staring at their phones, not looking at the shoes or even trying anything on. One of them even yelled to someone else, though I couldn't hear what he said. My anxiety spiked. Within moments, one of the Ross employees--there were three of them total (only women no security/emergency button etc) approached me and said, "Ma'am, I want you to know you're being followed in the store, and we've been watching them awhile." At that point, I was shaken to the core and immediately decided to leave. As we approached checkout, all three employees gathered around me and my daughter. I called my husband, who was just minutes away. I was in such a state of panic that I couldn't think clearly. The employees kept saying this was the first time something like this had happened in the store, and I couldn't help but wonder why Ross didn't take more action (call police, 911, something to potentially save a life) I called my husband again, and the employees asked where he was. I told them he was on his way. Then, this elderly woman started approaching me, trying to calm things down, saying, "No, no, no, don't call the police. My son is autistic. He's weird, he's always weird I told him to quit acting stupid, then shifted the blame on the Ross employees saying - How dare you treat me this way, we did nothing." (I'm sorry you do not speak about your autistic child this way) The employees had to physically push her away and tell her to leave. They also mentioned that she refused to leave despite being asked several times. They had nothing in their cart nothing to check out so why did they show up how at checkout. I never saw this elderly lady in the store was she the look out?! The most disheartening part is the way Ross handled the situation. They claimed to be unaware of anything unusual going on, even though they had been watching the group for some time. They have a grievance and compliance line, but when I spoke with the assistant manager, she claimed to be the point of contact, which I now know wasn't true. Let this serve as a reminder to all parents: stay alert, trust your instincts, and always be aware of your surroundings

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Kohl's - deptstores - Updated May 2026

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