This experience started out very poorly but ended on a much better note. I purchased a dress from the juniors department less than 30 days ago for a wedding. The dress was never worn, and when I returned it within Dillard's return window, Gabriella, the Business Manager of Juniors, immediately took an accusatory tone and said the dress was "dirty," refusing a refund and offering only store credit. She pointed out the area she believed was dirty, but neither my husband nor I could see what she was referring to. When I explained the dress had never been worn and was in the same condition as when I bought it, she insisted it would not have been sold that way. She later confirmed she had been the one who sold it to me. I left feeling frustrated and wrongly accused. Thankfully, Cher, a Brand Manager, noticed we were upset and stepped in. After hearing what happened, she involved store manager Daryl, who apologized, reviewed the situation, and immediately gave a full refund back to my card. Without Cher stepping in, this likely would not have been resolved. We were ready to leave and never return. Instead, her compassion and Daryl's professionalism completely turned things around. Cher and Daryl are the reason I'm leaving 4 stars instead of 1. Thank you both for making things right. read more

I shop at Dillards all the time, I am an Elite card holder member and have shopped here for many, many years. Very disappointed on a recent purchase. I bought my husband a couple of things in the men's department. One of them was a graphic shirt, it was pink ticked down 65% well when it ran up, it was higher than the marked price. I went to customer service, and they would not honor the ticket price, RIDICULOUS, they should honor the price, almost every store that has made a mistake on their end will honor the price. I returned the item, I hope it was worth no getting a sale. Dillards is no longer customer service orientated, just after as much money as they can make, guess I will be bringing my business to Macy's. read more

Dillard's is located in the Arrowhead Towne Center shopping area. It's been forever since I was in a Dillard's. I found staff to be very helpful and nice. The store was well stocked with clothing and other items. There were two floors of shopping and everything was very organized. It was a pleasure to look around and see the items they offered. Shared parking outside and Wi-Fi in the store. read more

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Loved dealing with Teresa in Men's Suits and Tailoring. I came in on a Friday without making an appointment, didn't realize they the associates in this department don't start till noon and it's 12:05 and no one is here???? What happened to Vince Lombardi Time? Teresa is out on leave so I'm trying to deal with another associate, she was not as thorough and confident as Teresa. The Department Manager was also in the area and did not have the authority to make some small alterations on a custom made article I purchased and love before the Holidays, told me she needed to run it up the ladder??? I was very fortunate to have the Manufacture Representative in the Department, we discussed my concerns and she was very professional and recommended I go see an alterations/tailor to get some professional advice, which I did and I believe we have found a solution. Thanks Jessica! Miss Teresa in this department, I still love the store but a little leery on some of their policies on custom made orders. read more

Dillard's - Now that's classy - Men's Clothing Near Me - Glendale, Arizona

They need training they can't even ship merchandise to another location...This is so sad..

Good ole dillards. This is where I get my cologne as they always have deals and some how always have the gift sets. The staff are friendly the processes are reasonable read more

Rude service. Came in at 8:05 to do a return and was rudely told they would not help me because they closed at 8

Customer service is great . Love the summer clothing collection. The store is always very clean. Love shopping at this store.

I have never experienced such a disorganized (large) company on the communication aspect of an order. I had the best shopping experience with Teresa, but unfortunately many items had to be shipped from other stores. What a shit show. It took me one week calling the main Dillard's phone number before I got a live person to assist me. Sadly, there was incomplete info. on 2 orders but I continued to receive e-mails to pick up my clothing. Upon arriving at the store, only one order could be located. It took 30 min to learn that one pair of pants were on the store's 2nd floor in customer service. I ran out of time and patience waiting for my clothing and just took 3 pair of pants without being altered. I don't have the patience anymore for this establishment and will simply now go out of pocket to get my clothing altered near my home. My advice, save the drive and shop elsewhere. read more

Great department store with a huge good selection and great quality clothes. Over the last 5 years, Dillard's has become the clear winner of the department stores as Macy's and JCP lower their quality and kept the same prices. Dillard's is always clean, well organized and tidy. Staff are attentive. read more

Dillard's - Dfor Dog goes to Dillard's - Men's Clothing Near Me - Glendale, Arizona

Went to smell perfumes Got helped by Phillip, he was super helpful, knowledgeable, and friendly!!!! read more

Love this Dillard's We really like the variety and location. Staff is friendly. Nice parking lot. read more

Dillard's - Amazing sky above Dillard's! - Men's Clothing Near Me - Glendale, Arizona

We've coming here for a while. We always have a good experience at every visit. The service is great. Prices and availability was as expected and definitely will be back. Customer service is what it should be. It's an older mall but they usually have what you are looking for. We highly recommend trying it out. read more

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Dillard's is a great department store, which has kept pace with the times. Both this and the one over in Scottsdale Fashion are two of our favorites. Both have wonderful selections and a great staff of helpful employees. Unlike other big department stores where they've cookie-cutter everything into homogeneous blandness; Dillard tries hard to offer as much diversity, style and range as possible in their line up. Clearly they respect what their Buyers do and encourage them to know their customers tastes and think about fashion trends. read more

Dillard's - Men's Clothing Near Me - Glendale, Arizona

Nice warm greeting by the store manager. Store opens 1-2 hours later than California stores. Friendly staff. Wide selection. Good deals. read more

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Returned a pair of shoes today that were defective. I was explaining to the lady who processed the return what was wrong with them, the whole time I spoke to her she did not look at me. I finally let her know that I did not feel like she was listening to me and that I didn't want them to put them back out for sale. She said she had heard me. I hope she did because I wouldn't want anyone else to purchase and then have to return. read more

Customer service was horrible. Decent selection and fair pricing for items I purchased. Prior to today Apple Maps said this place was open until 9:00 pm. When I got there at 7:45 pm I was told they were closing at 8. I asked one of the associates on the 2nd floor for assistance finding an item. She said nothing matching the description of what I had described, then suggested I try the Juniors department, then she proceeded to tell me they were closing at 8:00 pm. I told her that someone should fix the time because Apple Maps says they close at 9:00 pm. She then yelled at me that it wasn't her fault, I told her no one said it was your fault but someone should fix it then I walked away. If I wasn't pressed for time I would not have purchased anything there and will not be returning to this Dillard's location read more

Hate their 30 day return policy. They're not close by so I held on to a return too long not knowing that I only had 30 days (Also flew outta town for a week during that time.). My bad, but ya know, I'm not going to shop there anymore. Bye bye Dillards. read more

Awesome shopping experience. In spite of the current covid situation, Dillards remarkably has a full well stocked department store with excellent sales at the moment. I have to mention that shopping there today really lifted me. The staff is so so helpful showing me where things were, another was humorous with a great sense of humor and made me lol. The ladies at the sunglasses are so nice and complimentary, made my day, I wish I could have bought those glasses but maybe in a few weeks :) Anyways I just wanted to say thank you if they read this and Dillards be proud of these employees, they work so hard. See you soon read more

Dillard's - Men's Clothing Near Me - Glendale, Arizona

I think Dillard's is one of my favorite clothing stores in the mall as far as big department stores go. They are more expensive, but they have more of a variety and lots of unique items for all ages. I purchased our newborn outfits here for all of our babies. It is always clean and quiet. Dillard's was the perfect spot when prom hit with the neighbor kids. Everything has been in the same location for over 25 years in this store. read more

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Pretty good selection of items. The customer service is a hit or miss. We bought items at two different checkout stands. Asked for help from one employee and she seemed bothered we even asked her. The shoe employees are attentive, the employee from the Juniors area was really nice. Employee in the women's area was rude and (again) seemed like we were bothering her. For the price point, I might go to another department store with similar prices but consistently better customer service. read more

I've always liked Dillards, but some of their items are ridiculously over priced for what I can find at Windsor etc for half the price. We're formal shopping for a big day. Although we left empty handed it was still a great experience with friendly employees willing to help. read more

This review is solely for the "Men's Fragrances" department at this location. Personally, I love department stores; it is a tragedy that online shopping is killing some of them! Department stores are a blessing - decent people helping all of us, "regular folk" find what we need to live well! I visited the Men's Fragrance department at this location twice; with the latest visit being February 28, 2020 AD. When I first visited, Kacy Schultz assisted me. I had a list of colognes I wanted to try; Kacy advised me and gave me some samples to try out. As with all colognes, you need to try them out and see if they "agree" with your body chemistry. Spray some on, give it an hour or two, and have someone smell you. You +definitely+ want to do this! There is a chance that the cologne could disagree with your body chemistry, and make you smell like, "warmed-over-death-fart." You DO NOT WANT THAT! So, give it some time. Get some samples, try them out, and have trust-worthy people smell you. I tested out the samples I was given, and bought some excellent colognes! I can't say enough about the service Kacy Schultz offered on both of my visits. If you're looking for excellent service with regard to Men's cologne - ask for Kacy Schultz! read more

Dillard's - Kacy is awesome – she helped me find the right colognes! I can’t recommend her enough! - Men's Clothing Near Me - Glendale, Arizona

Very nice career and special occasion clothing for plus size. Sales associate on 11/18 super attentive and helpful. I will shop at Dillard in my home area now! read more

Wanted to give extra props to Carolina. She's been holding down the fort with Lancôme for quite some time and I was very impressed by her product knowledge. She's one of those rare gems that truly seems to thrive on knowing the ins and outs of what she does. She was quick to explain the science and technology behind various products and shared what she has found works for her when I asked. read more

Dillard's - Hard to believe she's been with Lancôme for 5 years because she is so fresh faced! But she knows a LOT! - Men's Clothing Near Me - Glendale, Arizona

Dona and Gabriela from the perfume department! Wow what a terrific dual you two lady's are! Amazing customer service and great sales reps. My dad, my brother and I arrived to Dillard's to buy a gift for my mom. My brother Erick is special needs and he talk to everyone sometimes people get irritated with him but not this two beautiful lady's. They talked to him and helped him chooses a nice perfume for my mom. We bought a big gift set for her. After we paid he asked for men's perfumes The ladies were more than happy to guide him and help him and show him different perfumes, we didn't buy anything else but they gave him free small samples. It was to nice of them. Thank you for being kind and helping us find the perfect perfume for our mom. She loved her Dior perfume. read more

Dillard's - Men's Clothing Near Me - Glendale, Arizona

I love to shop here with my mom, Anna in the Elaine Fisher section upstairs is awesome. The selection is not as nice as Scottsdale but the service we get makes up for that and if there's something I want that's not in stock at this location she will order it for me and have it delivered to my door. The shoe section is pretty good, I wish they carried Free People shoes, as of now they only carry the clothes. The handbag section is decent as well, I can usually find something cute. MCM is the highest priced bag they carry "new". They do have a pre-owned section of more upscale brands in a case next to the accessories department if that's something you're interested in. I personally have never purchased a pre-owned bag from them so I can't comment on that. Overall this Dillards is a nice option if you live on the west side and don't feel like driving to Scottsdale. read more

I love my new president-loved LV Alma monogram bag! I used the baby wipe and leather cleaner! Looks gorgeous! The customer service was terrific! So helpful and took the time to assist me! Thank you so much! read more

Dillard's - My new pre-loved LV Alma monogram bag! - Men's Clothing Near Me - Glendale, Arizona

I bought a Dillard brand electric blanket -it lasted 1 years and died. They will not help me. I'm completely out. I've owned electric blanket s that lasted for years! read more

Don't ever shop with this bull crap store, I purchased pajamas online from them for $54 and I checked the next day I'm gonna buy my daughter the same outfits and it's on sale for $19 called the manager,called customer service they refuse to refund the difference so you know what I'm taking this crap back and they don't have to ever worry about me shopping in their store again!! talking about they don't price match. It's not a damn price match when it's your items that were sold to me. They will just tell you anything they don't even know what they're talking about. It's my money and I'm gonna keep it out of Dillards. read more

Made a selection, waited by the register that appeared to be operational. Waited and waited. There was a woman down the aisle arranging clothes on a rack that saw me there but never came over to help. Finally I motioned to her I was ready to pay. She just swung her arm toward another isle and went back to what she was doing. I had to walk past her, she did not acknowledge me, past another register to get to the only open register. And to top it off the woman at the register was rude. You are selling clothing that can cost $100's yet no customer service. Bye Dillards read more

Hell, who needs a Hot Tub Time Machine to go back to the 80's? Just take your DeLorean to the Arrowhead Mall and check out the westside relic Dillards that somehow has made it safely into the 21st century. Those were exactly my thoughts as I killed some time while The Princess looked for some new flats for work. I haven't been to one of these retail dinosaur department stores in some time. Macys and Dillard's anchor the east and west sides of Arrowhead. To be honest, I think Dillards has an edge of Macy's, of course they don't have any giant balloons or parades, but I can live with that. Here's the good: I actually saw some interesting new brands and fixtures that caught my attention (in the men's department). The dinosaur is trying to avoid extinction by evolving and it's heartening to see. It's likely a little late but still great to see. Another good, pleasant customer service with engaged, polite, and talkative employees. Retail is difficult, customers, while "always right" are typically "always challenging"; I couldn't do it. The bad; as Bob Seger said, she's still the same. Incremental improvements in brands and fixtures aside, this is still the same department store that really hasn't changed since Michael J. Fox took us Back to the Future in 1985. If you want to go back in time, your choices are to cue Huey Lewis and the News or visit Dillards in Arrowhead mall. read more

I can't even give one star. Worst customer service I've ever experience at a Dillard store. Went in looking for several pair of shoes in a wide width which I have purchased before. First it forever to get someone to wait on us and no it wasn't busy. She walked by us several times and my daughter actually stopped her and asked for a sales person. She looks at the pile of shoes she had picked to try on and after hearing she needed a wide was told they don't make wide; then back tracked to say Dillard has never carried wide. Also through this conversation was told they only carry small sizes. Needless to say won't be shopping at Dillards for shoes. read more

Bought a Tahari jumpsuit at Macy's because it was $10 cheaper than Dillards. My wife checked Dillard's online to find it for $88. Stopped by Dillard's with the intention to buy two of them, Black and Navy. The employee would not honor the online price even after showing her where to find it. She said it is a different SKU so cannot sell it. My wife ordered it online so now I have to go back to pick up what I showed the employee in the store tonight. I ended up buying the exact same jumpsuit but had to take two trips to Dillards. Awful empowerment and customer service. read more

Boy has this place gone down hill. Bought a piece of jewelry for our granddaughters graduation. The stone fell out the first time she wore it. She tried to return it in Vegas and was told it had to be returned to the store it was purchased from. We tried to do that yesterday and had no luck. Dillards used to mean quality products and good service. Those days are gone. read more

Love Dillard's but please, please, please clean the women's restroom!!! The cabinets under the diaper changing station appear to be dirty and the doors are broken or don't close correctly. I love the shoes here can you please add some other brands too??? read more

Naomi in the women's bra area is an exceptional employee. She is kind and very patient and she knows the products. She was the only one on that department and it was busy. She took her time to help out everyone. Thank you Naomi ! read more

Went to Dillards for a homecoming dress & found one & it was marked down so it was even better lol. Went to pay after trying it on & loved it. Tag was marked down to $23. Cashier Jennifer tells me my total is $87+. I asked her & showed her the tag she then walked away & came back after removing the tag & said NO it's $87. So I asked her why was it tagged $23 & she said she didn't know. I asked to talk to the manager & she said no I can not sell it to you for $23 because they don't know why it was tagged at $23. The tag had no distress or lifted corners as if someone had previously removed it from another item. They should have sold out at what it was tagged at. i would understand if the tag was messed up, but it wasn't. Someone messed up & tagged the wrong item. BAD business. read more

Cerena, the Kendra Scott Specialist, is the most helpful customer service person I have encountered in a very long time. While she specializes in Kendra Scott, she went out of her way and showed me jewelry from multiple designers out of many different cases. Honestly, if I owned a business that dealt with customer service, I'd scoop her up in a heartbeat. read more

I would love to give five stars but honestly this girl called Noor working in Shiseido makes my experience very unpleasant. She never has good attitude. Unfortunately, every time I go to Shiseido counter Noor is always there. I rather go to Macy's if this woman continues to working in Dillard's. Its a pity because my mom, brother, cousins, grandma and I pay a lot of money monthly buying Shiseido. Last time I went to buy, Noor was in bad attitude (as always). She was aggressive. I wanted to buy a foundation and she asked me to remove my mask so I could try the make up. Obviously because of Covid I didn't want. She was upset because I did not try the make up on my cheek. I tried it on my hand/arm. I chose the color I wanted. Noor didn't like the color I chose. She was mad telling me that color didn't match my skin color because I didn't try it on my cheek. I am the person buying and wearing the product, is none of her business whether the foundation I choose matches or not my skin color. Even her tone of voice is aggressive. She continued insisting I should remove my mask and try the foundation on my cheek. Until she noticed my mom mad because my mom got tired of tolerating her behavior every single time we go, only after that, the girl changed her attitude and her low pitch voice came in. Noor started to defending herself saying she was being nice by helping me out. I mean, she is being paid for helping me out but also giving me a nice experience. She literally said " I want to apologize with you even though I didn't do anything " Every time I go, she seems annoyed and makes facial gestures of being annoyed. Not my problem she hates her work. read more