My wife and I recently stopped by the MAC counter at Macy's Arrowhead while she was shopping for a date night outfit and looking for some new makeup. I felt compelled to leave a review because the level of service we experienced from Arisa was genuinely exceptional. The time, care, and attention Arisa gave went far beyond what you would expect from a typical retail experience. She was not focused on simply selling products and moving on to the next customer. What I watched was someone who truly wanted to create an experience and make sure every want, expectation, and concern was heard. What stood out most was that it was not about finding the most products for my wife, but rather the right products. Arisa took the time to understand exactly what my wife was looking for and thoughtfully guided her toward a handful of items that truly fit her needs and style. From a male perspective, as someone who does not buy makeup but absolutely values great customer service, Arisa is exactly what you would hope for from a brand like MAC. She represents professionalism, patience, and genuine care for the customer experience. Macy's and MAC are lucky to have her at the Arrowhead location. read more

I strongly recommend taking your business elsewhere. My experience at the Macy's in Glendale was extremely disappointing from start to finish. The store was dirty, disorganized, and poorly maintained, and the customer service was among the worst I have experienced in retail. The staff were rude, unhelpful, and made me feel like assisting customers was an inconvenience to them. The management was just as disappointing. I honestly questioned how some of these managers were placed in their positions because there was very little professionalism, accountability, or genuine concern for customers. The jewelry department was particularly frustrating. The customer service was terrible, and the overall experience left me feeling completely unwelcome. Customers should not be treated as though they are bothering employees or judged based on how much they may or may not spend. Especially the manager Trashy Stacey! A retail store should make customers feel respected, valued, and comfortable--not judged or looked down upon. Unfortunately, that was not my experience here. Macy's Glendale seriously needs to address its customer service, management, cleanliness, organization, and overall treatment of customers. There are plenty of other places where you can spend your money and be treated with basic courtesy and respect. Will file a complaint with BBB as well! My recommendation: take your business elsewhere. read more

Caution. This place is full of lies and deceit and will not do what they say. They are a joke with their "presidential" team lol. I bought a couch for $5000 and paid $2500 in cash. Half of the couch was delivered backwards and would not work for us. They said I would need to pay for the new items then they would refund me when they got the return. I paid cash they said I would get cash back once the return hit but it would come in a check and take 30 Days. I have a recording of the sales rep It's not day 75 and nothing. Lies deceit. Manager deceit and lies. Macys makes how much money per day and they cannot give me my money. Their latest solution is to credit my Macys account which has 2 years no interest so then I don't get my cash and also I dont take advantage of the 2 years 0%. I've had managers call me patron themselves on the back for "helping me" when they have done nothing of the sort. Jason is a snotty manager supposedly a store manager with no concern for customer satisfaction. Place all around is a joke. Jason, the store manager just called me today. He told me that I didn't make a payment with cash. Which is correct I did go inside of the store with 25 of $100 bills. I'm so upset this man is a complete joke. read more

Exceptional Customer Service from PJ and Jason from the furniture department! My husband and I recently purchased a sectional from Macy's, and we had an outstanding experience thanks to PJ and Jason. From the moment we walked in, they were friendly, professional, and incredibly attentive. What stood out most was their exceptional customer service. They were knowledgeable, helpful, and made the entire process smooth and enjoyable. PJ and Jason went above and beyond to ensure we had a great experience, keeping us informed every step of the way and making us feel truly valued as customers. Their positive attitudes, professionalism, and genuine care made a lasting impression. PJ and Jason exceeded our expectations. We absolutely love our new sectional and are grateful for the wonderful experience they provided. Macy's is fortunate to have employees like PJ and Jason, and we highly recommend working with them for your furniture needs. read more

I love Macys it's one of my favorite stores. Way better than Dillard. Good location and staff is friendly and not pushy.

Today at 3:15, i went to the furniture store section in macy's me and my family were looking at couches for our house and the employee that was working there today was an elder women with glasses with her hair up was so rude with a really bad attitude once we walked in the store and told us to leave the store because we had a drink but she was very rude about it, and i did not know there was no drinks allowed, yes i do understand with no drinks but she did not need to be rude about it by saying "get out of the store there's no drinks allowed" read more

Macy's - this store - Department Stores Near Me - Glendale, Arizona

Sally at the Chanel desk was extremely helpful and went above and beyond to make sure the gift we were buying was dressed up to be special enough for Mother's Day. We mentioned that it was a gift so she proceeded to get a box, put tissue paper in there to secure the perfume we bought, put a cute sleeve with flowers on over the signature Chanel box and tied a very nice bow over the entire thing before putting it in a bag and fluffing up some tissue paper. She even added in some eye creams and a note card for us to sign! read more

I purchased a pair Viotic shoes twisted my ankle and Macys Refused to refund my money.

This must be a tier 2 Macy's meaning the things they can't sell elsewhere must go here. The store is always in disarray and quite frankly full of things I would expect at JCPenny's not Macy's. read more

Great customer service especially from Lilyan, she was so sweet! I had a great conversation with her and she helped me and my friends find our jewelry and check out. read more

CHANEL: Veveyan went above and beyond to help me find the perfect gift. She also did an exquisite job with the wrapping. Little Bliss is going to feel so special when she sees it! Thank you! Thank you! Your personal touch and creativity made all the difference. I also want to note how nice it was to be greeted by Rosie, the store manager. She was very personal and professional. I was grateful she referred me to Veveyan. read more

Macy's - Department Stores Near Me - Glendale, Arizona

Yesterday I went to Macys with my friend who was here from Oregon. She found a couple of blouses and when we went to check out Sho helped us. She went above and beyond to make our shopping experience very memorable. Thank you Sho. read more

My friends and I were looking around for a specific item and couldn't find it until a kind worker named Lilyan helped us. Amazing customer service. Would recommend! read more

I love Macys Arrowhead the clerks are allhelpful except the Sketchers dept these young men stand around and talk asked for size and oh i will get that Do you have a sock gave it to me also had toaskfor a shoe horn handed that to me no help at all read more

Huge 2 floor store inside arrowhead mall. Womens and accessories at ground level and home/kids section at 2nd floor. Exceptional collections. Plenty of quality dresses and accessories to buy but 90% of them will be very costly. Same clothes of high brands will be cheaper in their own store due to all the time running discounts/offer. Macy's will only have offers for not so known brands. read more

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If you need anything jewelry related, see Caroline. She is amazing and will do what she can to make the customer happy. She is awesome to work with and a great representation of the values Macy's strives to posses. Keep it up! read more

We visited this Macy's store today on Veterans Day so there was a lot of people there. There was also a lot of great deals! The sales were mostly marked as Black Friday deals. We're looking specifically for silverware and we ended up getting a gorgeous set for 50% off which we are very happy with. The store itself is quite large and has a lot of nice merchandise especially for Christmas! This includes including beautiful apparel for everyone in the family, Christmas themed bedding and a lot of Christmas Ornaments. There is a bathroom in the Macy's store which I used and it was clean. There is also a Starbucks. This store is located at a mall, so it's very convenient to shop other stores too. The reason for my 3 star review is simply that it was impossible for us to find out how much the items cost. We were able to get some help from a very nice store employee named Carolyn from inventory who did use her price checker machine to check some of the silverware prices for us. But other than that we had to take any item we wanted and go over to the price checker which was a little bit further away and inconvenient to do so. Unlike other stores that just have sign up for a certain discount and you can calculate it yourself you had to go to do the price check on every single item because it wasn't inconsistent discount offered. Other than that it was a beautiful story and we enjoyed ourselves And we love our new silverware read more

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Shout out to Beatrice in the Fragrance Dept. I was looking for a specific perfume I smelled once at the Macy's in Biltmore but couldn't remember the name, only the bottle and a description of the smell. She was able to pinpoint which one it was very quickly (My Way Intense by Armani). She went over the line, and sizes. I ended up buying a bottle from her. Great customer service! read more

Love Macy's. From high school until this day I never have really found anything in clothing for myself. I shopped purses, beauty and fragrance. I sometimes get lucky with bedding and towels. Recently I purchased my husband his favorite arm deodorant in a natural formula without aluminum and bht from the grocery store. Unfortunately something in it ruined all his t-shirts. So I was off to Macy's shopping for some more shirts. This visit I must have lost to the back to school rush as all their large t-shirts were gone. I like that they have an elevator along with the escalators for my mom to change levels with her mobility scooter. read more

Macy's - Department Stores Near Me - Glendale, Arizona

I went to the estée lauder counter and had the worst experience! not only was I duped out of my money and LIED TO! but i had to come back 3 times im seriously mad by their attitude towards me and not even letting me finish my sentence without yelling at me but she tried to tell me a lie i was trying to explain I never got a gift with purchase and she wouldn't let me return my item not only did i encounter awful behavior and attitude upon the store but the product wasn't even good! i recommend going to the Lancôme counter they were much more helpful and went above and beyond to help me find the product i was looking for. read more

Fragrance counter service with Doni was unbelievably insulting! It's extremely disappointing and exhausting at this point to know that she wakes up every morning choosing racism! Doni profiled me and attempted to alter my selection and at experience Macy's counter! When confronted with the transactional errors (including signing for my transaction)she'd made, she lied to the Management team whi then argued on her behalf ! She has no morals nor does she value the consumer experience! Be careful out there, it's 2024 & people are running on bogus assumptions and radical racism and getting away with it! read more

I canceled my credit card from Macys a couple of years ago because the store in Fashion Square seemed to be going downhill . I felt like I was walking through Kmart. It can't compare with Dillard or Nordstrom so I stick with them. read more

Yall! Let me tell you about a new obsession I have! With losing weight I have been needing to replace my wardrobe and I don't want to pay full prices for things that will not be lasting me long because I am still losing weight and I have found places that you can buy brand new items for the prices of clothes at consignment stores. My biggest find? Macy's Backstage! The only Backstage we have in the valley in at Arrowhead Town Center. I walk away with some great deals! From dresses, to tops, to jeans for 10 bucks! Macy's Backstage has not let me down yet! When traveling I will hit up what ever Macy's in the area and check out there backstage too. Its almost time for me to start looking for spring/summer clothes. Macy's Backstage has everything that is on discount inside the store. From clothes for the entire family, shoes, makeup, suitcases, purses, kitchen items. What ever you are looking for, or not even looking for you will find it! read more

Store has improved quite a bit. Change to a 5 star rating. Really like this store. Great crew with great managers. read more

The ladies at the cologne really need to chill they followed me around like a hawk I even told the lady about four times I will let her know please give a second and space, she made it very uncomfortable. I had to leave so I just went to Dillard's and bought cologne. read more

Service was horrible. I went o. To purchase knives on sale. They were showing online and in store price was the same. Salesperson said it was $100 more. I showed her the code online. She said she could save me another 25% if I signed up for the card. Bringing my item to around $100. After she ran my credit 3 times and had Citibank call me 3 times. I was denied. She gave me a piece of register tape and said call this number to find out why. She took my knives behind her. Wow, I never planned on getting more off and wasn't asked if I still wanted to make the purchase. By the way the paper did not have the phone number to call. I called iv penny credit and they told me I was approved and I would receive a notice for duplicate applications. I'd been waiting for those knives to be on sale and wasted 30 minutes in the store with someone who does not understand customer service. A young man who also worked there kept coming by to see if she needed help. She did but didn't ask. I left without purchasing what I drove 45 minutes for and irritated to say the least. I will cancel my card and move on. I waited till I was calm to write this. read more

Macy's - Department Stores Near Me - Glendale, Arizona

Nice selection of plus size clothing at reasonable prices. Pleasant staff and store set up

Their customer service which makes empty promises with no follow through. They do not care about their customers once the purchase is made. Do not shop here if want want good customer service. read more

Macy's Arrowhead Town Center As we all know the stores carry limited selections in nearly every department. I dislike shopping online for obvious reasons and I'm beyond tired of returning nearly every clothing purchase as of late, due to poor quality workmanship, ill fit, off colour and plain cheap fabric. There is one female at the 2nd floor return counter who is constantly rude and indifferent. She has tattoos on her fingers and her arms, wears thick, false eyelashes and her facial expression resembles that of someone who bit into a lemon and her personality is just as sour. Store management: if you're going to hire someone who is working with the public, then hire an individual who is pleasant in personality and enjoys personal interaction! This one shouldn't be at any front counter, in any customer service position -period. If I have to have another up front and personal experience with this one, I will ask for her manager. read more

Went early to the store bought stuff and the cashier did not apply the gift card and I told her d if she applied it .Afterwards she like oops I did not apply it do want to buy something else. She could not void the transaction after about 10 minutes I decided to leave because two other cashiers would not help the cashier. They kept my money and the stuff. Very bad customer service. read more

I bought chanel make up which employee just put it in crappy plastic bag coz she " dont have small chanel box". I bought another make up (other brand) and told to LUV ( cashier) about happened, she immediately went to chanel counter and grabbed me small chanel box. Her customer service was beyond and above. Chanel employee put in your mind you are representing CHANEL Brand! you dont own the company you should treat all customer with respect. read more

Macy's - LUV (cashier) gave me (small chanel make-up paper bag) that chanel employee dont give out as freebies. - Department Stores Near Me - Glendale, Arizona

Macy sent me out a replacement credit card. I've worked with the customer support for over a week and we have not been able to add it to the account. It continues to say I have another profile and log into it. Technical support can't figure it out. read more

This review is an update to my original review as I waited for my ring to return from the Macy's jeweler. Yesterday marked 3 weeks since I sent my ring back to have it correctly soldered. I was concerned that the rings would not look like their original condition but I was willing to wait and hope for the best. Yesterday I received a call from Pari Pouladian, the Macy's employee at who originally assisted me at the Macy's jewelry counter, and advised me that my ring had arrived that day and it looked beautiful. After two months of not having my wedding rings I was excited to hear that it had arrived. Last evening my husband and I drove to Macy's to pick up my rings and Pari met us with a big smile. She presented us with the rings and to our surprise the rings were in fact beautiful and looked as if they were in the original condition. While our saga comes to a conclusion it is important to remember that the employees are the face and reputation of any business and that we hope that Pari is recognized by her employer, Macy's, for her commitment to their customers. Thank you Pari! read more

I've always purchased my makeup at Macys Biltmore location. I love shopping at Macys but I've noticed the last couple times that the eyeliner I purchased must be old. I use Lancôme idole liquid eyeliner. It comes out dry and crumbles when I put it on. I'm not sure if it's been sitting around a while or possibly expired. I don't know. I've returned one eyeliner but I think I will just purchase it from somewhere else Moving forward. I'm giving 5 stars for that reason. read more

I was out of town, so when I returned and saw the Macys bill from a purchase in May, I called and paid my bill in full rather than make monthly payments. I then get a bill for $2.20 (for interest), which is annoying because the rep told me I was given the full amount to pay it off. It took me close to 5 minutes to get thru their ridiculous voice automated system, which then disconnected me. Had to go thru it all again, to be connected to someone I could barely understand. I closed my account and will try my hardest to only buy from local boutiques. read more

I have gone to this store a few times. I found it difficult to shop for everything I needed. Like everyplace else, there just isn't enough help. This last visit was vastly different. I finally got a personal shopper. Kristina was most helpful in replacing my old worn out wardrobe. I haven't really shopped for myself in probably 5 years and it showed. She brought me sooo many clothes I had to tell her I just couldn't try on any more. I am now a new woman. I have clothes that I never thought I'd buy. I can't thank her enough. This was my best time shopping ever. Thank you so much Kristina O. read more

Tracy manager Michael did return Buyer beware of Macy's at Arrowhead Mall August 1st I bought what I thought would be the perfect navy blue dress to attend my nephews wedding on October 1st out of state. I was wrong. The dress I tried on didn't have an original tag but I didn't think anything I'd it. I bought the dress and it stayed in my closet until it was time to pack. I should have inspected the dress better when I purchased it. The dress had an odor that I didn't notice before so I took it to the dry cleaners. When they looked at the dress they noticed a stain on the lower half of the dress. I had it cleaned I really wanted too wear this dress and it was also the day before we were leaving. The stain did not come out completely so I had to scramble to find another dress. I returned the dress to Macy's at the Arrowhead Mall. They did refund the dress but I felt they should have reimbursed me for the dry cleaning since it was their staff that resold the dress after it was obviously previously returned. Tracy, a manager that was called to the desk and she refused to reimburse the $18 cleaning fee because I didn't have to get it cleaned I could have just returned it. I just wanted to wear the dress I had purchased. If it has come clean I would have and there would have been no issue. I would have absorbed the cleaning fee even thought I shouldn't have had to. It's a Navy blue, knee length Calvin Klein dress and my guess it that it's back on the rack to be resold for the 3rd time. read more

Beware, Macy's apparently thinks it's ok to have men in the women's dressing room. Yesterday I was waiting in line to use the dressing room and a man was in a stall with his wife. He was going in and out to retrieve other outfits. The lady waiting next to me said she complained earlier about the situation and they did nothing about it. This is completely unacceptable. Macy's is nothing but a glorified Kohl's. I don't think Kohl's would even allow this. Kohl's is cleaner and has more staff and is organized. Macy's was going downhill before the pandemic so they can't blame COVID. read more

I've struggled to get ahold of anyone on the phone at this location. I had purchased rings from the jewelry department and never got a call or notice when they were ready. I called no less than 10 times across a week time and waited on hold 45+ minutes each time. It's an hour drive to the location for me so I wanted to be sure they were ready before I trek over there. When I did go the sales associates were just standing around. Don't know why they can't answer the phones. read more

I feel like Macy's service has gone down the hill since days long ago. Mid December in a Saturday, the women's shoe department has one person working the register, which had a line a mile long. Whyyyy during the holidays would you have such a popular department so lightly staffed? Makes no sense. 3 stars because the poor gal working the line was a hustler... constantly making a note to thank those waiting for their patience while gracefully moving the line. She seriously deserves a raise after putting up with a bunch of impatient, eye rolling and frankly hostile women. I didn't catch her name but now sure wish I did. And to all those nasty mean ladies, I say this- put yourself in her shoes. Be kinder next time! Sheesh read more