This experience started out very poorly but ended on a much better note…read more I purchased a dress from the juniors department less than 30 days ago for a wedding. The dress was never worn, and when I returned it within Dillard's return window, Gabriella, the Business Manager of Juniors, immediately took an accusatory tone and said the dress was "dirty," refusing a refund and offering only store credit. She pointed out the area she believed was dirty, but neither my husband nor I could see what she was referring to. When I explained the dress had never been worn and was in the same condition as when I bought it, she insisted it would not have been sold that way. She later confirmed she had been the one who sold it to me. I left feeling frustrated and wrongly accused. Thankfully, Cher, a Brand Manager, noticed we were upset and stepped in. After hearing what happened, she involved store manager Daryl, who apologized, reviewed the situation, and immediately gave a full refund back to my card. Without Cher stepping in, this likely would not have been resolved. We were ready to leave and never return. Instead, her compassion and Daryl's professionalism completely turned things around. Cher and Daryl are the reason I'm leaving 4 stars instead of 1. Thank you both for making things right.

Loved dealing with Teresa in Men's Suits and Tailoring. I…read morecame in on a Friday without making an appointment, didn't realize they the associates in this department don't start till noon and it's 12:05 and no one is here???? What happened to Vince Lombardi Time? Teresa is out on leave so I'm trying to deal with another associate, she was not as thorough and confident as Teresa. The Department Manager was also in the area and did not have the authority to make some small alterations on a custom made article I purchased and love before the Holidays, told me she needed to run it up the ladder??? I was very fortunate to have the Manufacture Representative in the Department, we discussed my concerns and she was very professional and recommended I go see an alterations/tailor to get some professional advice, which I did and I believe we have found a solution. Thanks Jessica! Miss Teresa in this department, I still love the store but a little leery on some of their policies on custom made orders.

Sally at the Chanel desk was extremely helpful and went above and beyond to make sure the gift we…read morewere buying was dressed up to be special enough for Mother's Day. We mentioned that it was a gift so she proceeded to get a box, put tissue paper in there to secure the perfume we bought, put a cute sleeve with flowers on over the signature Chanel box and tied a very nice bow over the entire thing before putting it in a bag and fluffing up some tissue paper. She even added in some eye creams and a note card for us to sign!

My wife and I recently stopped by the MAC counter at Macy's Arrowhead while she was shopping for a…read moredate night outfit and looking for some new makeup. I felt compelled to leave a review because the level of service we experienced from Arisa was genuinely exceptional. The time, care, and attention Arisa gave went far beyond what you would expect from a typical retail experience. She was not focused on simply selling products and moving on to the next customer. What I watched was someone who truly wanted to create an experience and make sure every want, expectation, and concern was heard. What stood out most was that it was not about finding the most products for my wife, but rather the right products. Arisa took the time to understand exactly what my wife was looking for and thoughtfully guided her toward a handful of items that truly fit her needs and style. From a male perspective, as someone who does not buy makeup but absolutely values great customer service, Arisa is exactly what you would hope for from a brand like MAC. She represents professionalism, patience, and genuine care for the customer experience. Macy's and MAC are lucky to have her at the Arrowhead location.

We had a great shopping experience at DXL. The store was clean, well organized, and had an…read moreexcellent selection of stylish clothing in larger sizes at a great value. It is always refreshing to find so many quality options that fit well and looked great. The staff, specifically Kevin, was especially impressive--friendly, knowledgeable, and genuinely interested in helping my son find the right pieces without ever feeling pushy. Kevin made the experience easy and enjoyable from start to finish. Kevin has helped my son with suits for first interview to now his wedding attire. If you're looking for great service, a comfortable shopping environment, and a wide variety of quality clothing, I highly recommend DXL.

I can't say enough good things about this store. Amber is a…read moretrue gem and the amazing service she provided helping my son find the right sizes and proper fit was nothing short of excellence. My husband, who isn't big or tall, wished he could shop here so Amber could help him, he was a little mad about it! Good selection and worth every penny. We walked out with everything we were looking for and will definitely be back.

Bad service. Say can't try on the clothes. Last time the woman work here. It's same bad service…read more The manager need training good people work here. Have twice meet a very nice lady work there. Where is she?

This is another one of those stores I like to check put to see if anything speaks to me. Some times…read morethey have some really cute stylish items. A bit pricy. Also make sure you try everything on first as sizing isn't consistent. I can run from anywhere between a 4 amd 8 depending what it is.

Drove 2 hours here to get Christmas stuff for family and their a "fast house" seller based on fast…read morehouse website and I get here and they ain't got shit for motocross. More blue collar attire than anything. Service was good, girl answered my questions, greeted me on my way in. Value is pretty norm for this type of clothing. Store could use an update on their availability of merchandise.

I've been shopping at District 48 for the last couple years and it's one of my go to stores at the…read moremall. Recently, like in the past month, the shop has made a huge improvement with appearance and just presentation overall. I love stopping in and seeing the what they have even I'm not specifically looking for anything. The service is always extremely courteous and helpful.

If you are looking this store up, chances are you know why…read more This store is a godsend in northern Phoenix because it carries brands normally only available in Los Angels and New York boutiques (Yes, the prices are still the same). The guy who owns the place is really helpful and gave me some coupons when I made my first purchase. My favorite thing about this store is that they only carry one design in each size. This way you know you will not see the same person with your shirt. Their main brand seems to be Rouge Status which they have a plethora of but I go there for Dim Mak and Two In The Shirt (TITS). I called them about a month ago and they said they would also be stocking Diamond Supply Co. which is a plus. Aside from Tees they also carry high end jeans. Overall a great place with good people running it.

Came in last second for a suit for a wedding that was taking place in less than 24hrs. Keep in…read moremind, although i work in a very well paying aerospace position, i came in wearing jeans and a polo after a long days work, not very impressive looking. Nonetheless, i was treated like an CEO of a fortune 100 company. These guys are honestly the best in town! So helpful, so polite and nice. They pieced together a nice suit "on a budget, my suit days are over, yet, they had their tailor fit it up while I waited. On top of that, they went out of their way to look up some stuff and find one of the pieces of my suit was on clearance. Saved me a ton!!! I was so impressed I went back on the same night to pick up some shoes I liked and a tie. Again, super helpful and found me a perfect tie, the manager said he saw it earlier and thought it would be perfect for rhe suit so he set it aside, not even knowing I was coming back. I used to exclusively shop this place a decade ago but have since been out of the "suits" so it has been a minute. This one trip reminded me of why I will always be brand loyal to them. Their quality is very good, their customer service is second to none! Random note, I am 6'6" 350lbs and wear a 13 wide shoe, not an easy fit, especially for a same day- walk away purchase. They literally had me fitted in a coat, pants tailored, shoes, and a nice tie for less than the average Costco trip! I wish I could tell you the name of them all but it was literally everyone in the store that helped me, so impressed!!! I may not be sporting suits anymore but I know I will be going back. Little thing I also found out, if you buy anything they tailor, they will press it for you for free, anytime. Literally some dude brought in a load of shirts and pants to be pressed out. IT IS FREE? Forever. That's just badass. If you read this review this far, wow! But if you are on the fence, just do it. Go in, see what they have, be honest with your budget, and see how much they will get you rolling. Just go

The associates tonight had no interest in our business. When we asked for help, the girl said she…read morewould find someone else to assist us. Guess she couldn't pawn us off on someone else - so came over. Did not listen to anything we requested and offered easy choices, for her - sizing suggestion was way off, and then blamed him for saying what she offered was uncomfortable! Clearly these folks don't work on commission. Loss of two suits sale tonight won't make an impact, but the lack of customer service eventually will. We won't be back, and will share with our friends beyond yelp.

Worst place ever. Dont even think about parking in the parking lot. The guy who owns the building…read moreis an asshole and tows anyone. Even if you shop there. They have no signs on several of the parking spots, yet they still tow you. Illegal. Signs are to be posted at each spot if you don't want people there. I already confirmed with PD. Your service is disgusting. I'll GLADLY be returning the product I bought once it opens again and I'll take my business elsewhere. DO NOT SHOP AT THE TEMPE LOCATION

Fabulous.. excellent selection, and service.. alterations were done sooner than promised.read more