This place is awesome! Came through on the unions and wolf grey fives for me!! Good people. Good…read morevibes. Definitely be returning.

I was visiting from a different state and completely forgot to bring any of my shoes. Manor was my…read more1st & only shop to visit because they open an hour earlier than other stores. Upon arrival the staffs acknowledged me and helped me right away. They have great selections so I ended up buying 2 pairs when I predetermined to purchase just 1 shoe. The whole experience was smooth. I am definitely coming back here if i ever visit Phoenix again. Thank you!

Illegal needy there at 8 pm, the door and website said close at 9pm. This unbelievably rude…read moreemployee opened the door and said we're closed and slammed the door shut in my face. Meanwhile there were 5 other parties walking around shopping. I went in anyways and continued to look for the items I drove there for. Absolutely disgusting and rude. Don't ever shop at this location.

My son and I went to purchase new shoes and we went to Shoe Palace on Northern. We walked in and…read morethere was only one other woman inside of the store and two employees just standing behind the counter chatting. No one greeted us or asked if we needed any help. We continued to walk around the store and still no one said a word to us so we left. I don't know what is going on with businesses today but it just seems to be the policy to ignore customers. I will not give my business to anyone who ignores their customers that bring them business. It's right down rude! So, if you're ok with rude to no service this place is for you other than that do not buy from Shoe Palace.

Definitely one of the worst sneaker shops I've ever been to. I know Desert Sky is a sketchy mall…read morebut damn. No one greeted me. The sales people talked amongst themselves and looked at their cellphones. I grabbed a sneaker I wanted, sat, and waited for anyone. I had to get help. I asked for a size 10.5 & the clerk said they only had a 10. When the clerk came back, he said they just got a new shipment in & they have my size. He only gave me one sneaker to try on which I thought was weird. I'm not a hoodlum teenager looking to run out the door & I don't dress like one. When I got home to lace my sneakers the one I didn't try on was scuffed up. I felt duped. So I returned them the next day for an exchanged. Again, I wasn't welcomed. No smiles just faces of disgust. I asked for an exchange. They brought out another pair. This time I inspected them & they were scuffed up too. The clerk had the nerve to say, "Which one you think has less damage & looks better take that one." I said, "No, I'll take the refund. I'm not spending $200 on damaged sneakers." I walked over to Foot Locker to get the same pair, Got 10X better service too.

My daughter and I went in to exchange a pair of shoes and was approached by a female employee who…read morewas extremely helpful and kind. But Brandon an employee was so rude. He literally walked up and said where you put the shoe on and I said huh? He said where did you wear the shoe. I stated no where they had scuffs when I bought them and she had said that's fine any issues you can bring them back. Mind you the soles weren't dirty or anything. He said I have to go ask my manager and the manager stated I could exchange or return them. I asked Brandon to check for shoes he instantly told me every shoe I asked for they were out of without checking. My daughter stated every time she looked up he was staring at her. He made her extremely uncomfortable to the point I just returned the shoes. The manager sat in the back the entire time and never came out when I was upset Brandon accused me of something I did not do. They refused to provide corporates number

Service is slow. Trying to get someone to help is difficult. Prices are good on some things but…read morenot even competitive with other shops.

Azucena was very helpful My son is so picky and she took the…read moretime to help me find the perfect shoe and the perfect size.

No real customer service. Asked for a particular pair of Nikes and they pointed across the store to…read morean aisle while three of them stood there talking.

This location on 51st Ave and Indianschool has horrible customer service. You are better off…read moreshopping for shoes at the outlets. You all text me promotions, but are not willing to honor them. The offer has restrictions listed in the text message and when you click on the link it just take you to your website to shop. I went to one location (19th Ave and Dunlap) and they were willing to honor the promotion that they texted me for the two pairs of shoes I wanted to buy but one of the pairs they did not have my size so they sent me to this location here on 51st Ave. Once I got here this location was not willing to honor the offer. It's bullshit that one location is able to honor the offer and Another is not. The manager was uncalled for, extremely rude, and wanted to argue with me that the promotion Has restrictions that are available on the link. I showed him that it doesn't show any restrictions And he was still unwilling to honor the offer. I will never shop at this location or any other WSS location. I Drove an extra 20 minutes out of my way for this bullShit.

Very rude staff, store is unorganized and it took me over 10 minutes for me and my family to get…read moresome help with some shoes

It's a cool little store but I have to say for the amount of clothes that you sale, which isn't a…read morewhole lot but it's enough, you would think there might be a fitting room... WRONG! I was told it was a shoe store and I would have to buy things, then go home to figure out what I want, then drive back to return something I don't want or that don't fit. Really??? How inconvenient is that? Let alone if you have kids and need them to try something on. This is something these stores should have even it's just a stall or two, it wouldn't be hard to do. Just makes me want to spend my money and tell people I know to spend their money elsewhere, like somewhere that might accommodate the customer a little more. Especially not living close to a location.

Customer service is mediocre. I have been a consistent customer since they opened phoenix and they…read moredon't know my name. I still go til this day because I love sneakers and street wear. Customer service is low. They do have dope streetwear products though. Prices are retail so it's not an issue and they have a lot of dope sale sneakers too

I've only ordered from them two times for both times as had success. Our recommend undefeated to…read morepeople. It went well for me. I don't know how it goes for others.

If you want a great pair of boots that will outlast you, go here. Customer service is great guys…read moreare very helpful! Machine that scans your feet to help you get the best fit. Women's work boots and stylish boots too! I will be coming back to purchase a pair for myself

We visited tonight, and a gentleman name James was on point. He had a handful of customers and he…read morewas working alone. He was attentive to everyone and he didn't show any frustration. He was very knowledgeable and provided high class service. Thank you James!

The customer service was excellent! I will certainly return…read morewhen needing a pair of shoes. Great Job!

What's wrong with the hours on this store, I stopped to buy some shoes at 12:20 and the store was…read morelocked! They should put a sign or something at the door if they change hours. Drove all the way over here for nothing.

Owner is nice and store is very full but well organized and easy to move around :). The store rents…read moreout space so the items always rotate. Check it out!

Well curated, thoughtfully designed booths with collectibles and hidden treasures. Don't miss it!read more