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    Tillys

    3.1 (9 reviews)
    Open • 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    Dillard's - Cool sneaker

    Dillard's

    3.0(99 reviews)
    5.2 mi
    •$$

    This experience started out very poorly but ended on a much better note…read more I purchased a dress from the juniors department less than 30 days ago for a wedding. The dress was never worn, and when I returned it within Dillard's return window, Gabriella, the Business Manager of Juniors, immediately took an accusatory tone and said the dress was "dirty," refusing a refund and offering only store credit. She pointed out the area she believed was dirty, but neither my husband nor I could see what she was referring to. When I explained the dress had never been worn and was in the same condition as when I bought it, she insisted it would not have been sold that way. She later confirmed she had been the one who sold it to me. I left feeling frustrated and wrongly accused. Thankfully, Cher, a Brand Manager, noticed we were upset and stepped in. After hearing what happened, she involved store manager Daryl, who apologized, reviewed the situation, and immediately gave a full refund back to my card. Without Cher stepping in, this likely would not have been resolved. We were ready to leave and never return. Instead, her compassion and Daryl's professionalism completely turned things around. Cher and Daryl are the reason I'm leaving 4 stars instead of 1. Thank you both for making things right.

    Dillard's is located in the Arrowhead Towne Center shopping area. It's been forever since I was in…read morea Dillard's. I found staff to be very helpful and nice. The store was well stocked with clothing and other items. There were two floors of shopping and everything was very organized. It was a pleasure to look around and see the items they offered. Shared parking outside and Wi-Fi in the store.

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    Dillard's - The Ralph Lauren section

    The Ralph Lauren section

    Dillard's - Brand name

    Brand name

    Dillard's - Amazing sky above Dillard's!

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    Amazing sky above Dillard's!

    Kohl's

    Kohl's

    3.0(41 reviews)
    6.9 mi
    •$$

    This Kohl's location is the second busiest location in Arizona. (Based on sales.) That being said,…read morethe store was not super busy on a weekday morning. The Amazon returns line was the busiest part of the store. That line did keep moving. An Amazon return, and needing to be in the area was what brought us to this location. Arriving at opening, aisles were neat and orderly. In season items were well stocked. Plenty of carts were available. Fitting rooms are open. Sign up for the Kohl's rewards program to receive percent off coupons, rewards points and birthday coupons.

    Buyer beware of this business. They had a long standing 180 return policy which they quietly…read morechanged to 90 days without alerting customers and without printing this policy on receipt. They claim that customer satisfaction is their top priority which is the farthest thing from the truth. I tried to return a new item with tags still attached just outside of 90 days not knowing about their changed policy & was greeted with a rude clerk who refused to even give a store credit & stated there was nothing they can do. I also filed a complaint via Better Business Bureau & company responded with "they really don't care & it is my responsibility to look at policy at the register or website." I feel this is very unfair considering their long standing 180 day return policy & not printing their new policy on the receipt. I was a loyal customer but will now take my business elsewhere as this company in my opinion is very deceptive & obviously does not value loyal customers.

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    Kohl's
    Kohl's
    Kohl's

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    Nick's Menswear

    Nick's Menswear

    4.3(67 reviews)
    5.3 mi
    •$$

    This December my son wanted a suit for Christmas so we checked out the Arrowhead Towne Center. I…read moredecided to try Dillard's first and to move our way through the mall. We roamed around the suits and menswear section in Dillards for quite a while and didn't receive any help or find a suit that would fit him ourselves. There wasn't a soul in sight. We decided to leave and try Macy's or another big department store. We exited Dillard's into the mall. One of the first stores we passed caught my eye as I look towards the right. It said "Nick's Menswear" and it had suits in the window. I was assuming the prices will be higher than Dillard's which were substantially high, but I decided to give it a try. When my son and I walked in, we were greeted by Daniel, who explained all of the different options, and what he thought would be the biggest bang for our buck. He was extremely friendly and helpful. I explained my son was flying out the next day and to my surprise, he said the suit would be ready by that night if we so desired. I was expecting an exorbitant fee for this, but was again surprised that only a $25 rush fee. was added. We found a black suit with Daniel's help, and he proceeded to pin the suit for the tailor to take it. We were told to come back in an hour, and the suit would be ready. There are changing rooms in the back and the sales clerks help hang the suits when customers are exiting the dressing room. We discovered this after we returned once an hour had passed, and a new sales clerk helped my son try on his altered suits, and make sure that it had been hemmed to his specifications. I didn't catch this clerks name, but he was also great and gave such good service. The suit that we chose consisted of a blazer, a vest, and a pair of slacks. The alterations to the trouser were $20 for the hem, $25 for the trouser taper, $20 for the waste, and $30 to bring the sides in of the jackets. In total our bill was $403.92 for a complete suit, altered and hemmed within the hour, and ready for pick up. Let me just say the blazers alone at Dillard's were over $400 and that was not including alterations. On top of this, the service was exemplary. We really enjoyed Daniel's friendly banter and he was dressed to the nines in a very dapper suit with groomed beard and hair and masculine jewelry. One of the fun things about going into this clothing store was that all of the sales clerks were dressed up very nice like this. I will definitely return here first for any additional suits or menswear shopping that I have in the future. Recently, my son wore his suit out to a function in North Carolina and said that it fit great. Thank you, Nick's Menswear!

    I was invited to a black tie wedding and had no appropriate clothing. I went to some stores and…read moreended up at Nick's Menswear in Glendale, AZ (Arrowhead mall). I worked with Aaron Robinson and Jacob Scott and had a wonderful experience. They helped me select a suit within my price range (suit, vest and pants). The fitting was great and only the pants had to be altered. I came back to pickup the altered suit and it was ready on time and fit perfectly. I thank Aaron and Jacob for their professionalism, making me feel very comfortable and being very helpful. I would highly recommend Nick's Menswear for your suits and wedding attire as well. Thanks.

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    Nick's Menswear
    Nick's Menswear
    Nick's Menswear

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    Tillys - menscloth - Updated September 2026

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