I recently ordered some hard-to-find shampoo on the JCPenney website and had it shipped to the…read morestore to avoid shipping charges that almost cost as much as the shampoo. I placed my order on Jan. 4 and didn't get my ready for pickup email until Jan. 15, which I thought was a little slow--but it wasn't something I needed urgently, so I let that slide. The ready for pickup email had a convenient link to allow me to choose between coming inside to pick up the item or using their curbside service. I decided to try curbside, pulled into one of their clearly-marked spaces in the parking lot (this area is in the large parking lot that is shared with Ulta, Red Robin, etc. - not on the other side of the building), and told them which space I was parked in. I waited about 10 minutes and then checked the web page I'd used to check in. There was an error in red that said "We're having some trouble, please continue to wait or try again later." I decided to just go inside to see if I could quickly grab my item, but the lines were really long, so I just left and went home. About 5 minutes later, I got a call from a JCP associate apologizing for not being able to get my item out to me more quickly. I wasn't able to run back over there, but I went back the next day and repeated the curbside process, and this time I had my item within minutes. Overall, I think this was a positive experience and think it's a good place to consider when you're shopping around for bargains--they often seem to have really good sales and coupons on top of those sales.

My family and I frequently shop at JCPenney, and I have never had an issue with any of the staff…read moreuntil this recent experience. During our visit, I encountered an employee who was not wearing a name tag and was extremely rude and disrespectful toward my daughters. My daughters were checking out immediately after me, which is something I have been encouraging them to do because they are at an age where I feel it is important for them to learn independence and become comfortable handling simple responsibilities on their own. Unfortunately, instead of being patient and helpful, this employee spoke to them in a way that I found completely unacceptable. As a parent, it was very upsetting to watch someone treat my children this way when they were simply trying to complete their purchase. I understand that employees deal with many customers throughout the day, but there is no reason for a child to be treated disrespectfully, especially when they are making an effort to learn and become more independent. I have always enjoyed shopping at JCPenney and have had positive experiences with your staff in the past, which is why this interaction was particularly disappointing. I hope this matter can be addressed appropriately so that other customers, especially children, do not have a similar experience.

If you are short staffed, you should still have someone at the dressing room rooms. You have some…read morestore employees walking around doing inventory, but people are literally walking out of your store because the dressing rooms are not open. Make better choices for your customers so that we can try on the clothes and not have to walk out of the store after driving 25 minutes to get there.

Price gouging gas become insane, tiny tins of basic desserts, chocolate, toffee, easily push…read morehilariously naive prices. Despite the decent orfanizated spaces, attempts at quality brands, and friendly staff, I am trying TJ less and less past years as eBay, Asos, and even Target offer better variety, prices, and never having to wait for a surprisingly snail pace checkout.

I've watched over the years the steady decline of diverse inventory of department stores. This…read morestore is no different. I maybe go in Von Maur once a season, and it is even more noticeable at least to me, when you visit a store in longer intervals. They do have excellent eye-catching merch displays and still focused on upscale dressing and seemed like every section had a sales associate to help and areas were upkept. They are targeting heavily toward the older higher income demographics. It is especially telling when you listen to their choice of piano music in them. I would think a salesclerk would go a bit bonkers hearing taped renditions over and over of sickeningly sweet instrumental earworm inducing oldies all day long. I'm surprised this mall chain has lasted, as it hasn't really changed with the times. As times get ever more difficult with less to spend in this way, it will be interesting to see how this chain reacts.

I don't like to shop but love shopping at Von Maur. The staff is professional and super helpful and…read morefriendly. They gift wrap beautifully and will send packages for no charge. The merchandise is high end, name brand. They carry men's, women's and children's clothing and shoes and a small section of seasonal household decor. Yesterday, I bought several gifts. The store was decorated with a pianist playing Christmas music. I found exactly what wanted and an associate carefully took the information for wrapping and sending. I saw several other things I wanted, including Christmas outfits for my granddaughters. I left without buying, but later in the day decided my girls needed those outfits. I called the store and Deidreana found the outfits and put them on hold until I got back over there. The outfits were even on sale. Returns/exchanges are easy. They put gift receipts in each package. The store is always immaculate and has lovely restrooms. There is plenty of parking around the store, although parking fills during the holiday shopping season. I recommend and will probably go back this week myself.

This well-maintained facility has a wonderful selection of quality, large-size clothing items from…read morewhich to choose. Yvonne helped us throughout our visit; being informative, helpful, accommodating and patient. The store, staff, selection and approach to customer service make what can at times be a frustrating/annoying task; a much more pleasant experience.

They have wonderful sales, and the quality of the clothing is great…read more Ordered my husband a sweater vest online for store pickup. It was available as promised within 24 hours, and he picked it up a few days later. It fits just as expected, and will be a nice addition to his holiday wardrobe and beyond.

Since we were on the north side, my wife wanted to stop at the Chico's inside the Keystone at the…read moreCrossing Fashion Mall to check on a certain type of pants. We browsed for awhile and weren't having much luck. About then, one of the staff noticed and asked if she could help. When my wife explained what she was looking for, the woman said that the seasonal item was about a week to ten days from being shipped to the store. It was nice having someone working who was aware of the inventory and ordering time frames. I'm sure we will be back in the area before the end of the month, so we will be back to check out their line. I like when businesses take the initiative to help their customers! Review #2046

Just want to add, I love their clothes and jewelry…read more One thing tho, if you'll buy online and pay Paypal, and then take it to the store to return, they will not take it and will not let you exchange. The sales associate at Keystone at the Crossing helped me package my item and even provided me with a bag to ship an item back to Chicos. I shipped it and received my credit back to my Paypal within one week. Next time when I shop online, I'd pay with my credit card.

This is why you go to full retail and Bonobos really impressed me. While the staff can be a bit…read moredry, they know their stuff. And when I purchased a blazer and was traveling so had no time to try it and ultimately return it, they took it back even though I was just behind the 90 day mark. No hassle. Total respect.

I like the clothes but last two times I've gone in the salesperson(same one) "helping me" has had…read moreme leave where I did not like the experience. This is the only salesperson like that for me, everyone else has been great. Clothes a 5, customer experience a 1.5.

It's been probably 10 years since I last visited this store until a few days ago - talk about…read morenostalgia. This review is for how impressed I was with the customer service. There was only one girl working, and as soon as my mom and I walked in, she greeted us warmly. She let us know about everything happening in the store, including a BOGO sale. My mom was interested in a skirt, and the clerk explained how she would style it (which my mom loved), even coming out from behind the counter to demonstrate. The level of hospitality she showed us was amazing - something that's hard to find these days, and we really appreciated it.

Let's be honest. The minute you see that I'm reviewing Broad Ripple's Pitaya, you're saying to…read moreyourself "Why, Richard, would you be going into Pitaya?" Fair question. I am not young. I am not female. I am most certainly not slim. Sexy is not a word I would ever use to describe me. In other words, I'm not your typical Pitaya customer. I've always been curious about PItaya in Broad Ripple, one of 15 Pitaya locations nationwide with an emphasis on the Midwest with a handful of spots as outliers in Georgia, Texas, and Arizona. Pitaya started in 1990 in Bloomington, Indiana. The Broad Ripple spot now serves as their corporate address. It's a shop for young women's fashion, though certainly all ages can wear their fashions. Pitaya-labeled clothes are sewn here in the US. I had a cousin who, for many years, swore by Pitaya. While I've always been curious, that curiosity never led me to enter the place until recently when a friend asked me to pick something up. So, off I went. The good news, of course, is that Pitaya is one of the businesses in this building that is accessible. Several stores in this strip have a step to get in (Metamorphosis, the bagel shop, etc.). Pitaya's pretty easy to get into, and the accessible parking is about a block away. I actually found what I was looking for, picked it up, and was treated surprisingly well considering it was painfully obvious it wasn't for me. The store was well organized, the employee I met was friendly and helpful, and it had a good energy. I've also always associated Pitaya with super thin, however, I did see some variation in sizing. I mean, not quite to my size but definitely some variation. Will I go back? If my friend asks, sure. To be honest, I felt way more awkward at Thieves than I did here. If you can make an older, unfashionable guy like me feel comfortable then you've kind of won me over.