I generally don't like to complain about food-delivery issues, since most of the time such problems are the fault of the driver or the app. But in this case, I have no choice but to mention what happened when I ordered food from Koh Samui using a food-delivery app.
The initial estimate for the food was 34-44 minutes, which sounded perfect to me. As soon as I placed my order, however, I received a note that said "the restaurant needs more time," which wasn't great but whatever. Anyway, to make a long story short, I wound up getting my food a full 90 minutes after I ordered it! And in this case, it's completely the fault of the restaurant, as my poor driver mentioned he waited at the restaurant for about an hour for the food.
Maybe it would've made more sense for Koh Samui to stop taking orders if they were that busy?
Was the food worth that epic wait? Yeah, I guess so. I wound up getting the Pad Thai ("Popular Thai stir fry noodle with tamarind sauce, egg, tofu, chives, fresh beansprout, lime and roasted peanut") and I requested it "spicy."
It's a perfectly decent, middle-of-the-road Pad Thai. I've had better but I've also had worse. (Much worse.) All the components work well together and the sauce is pretty tasty and not nearly as sweet as it can sometimes be. The spice level was fine, but honestly I could've used more heat. And I wish the dish had included peanuts.
I can't see myself ever ordering from Koh Samui again. 90 minutes!! I mean, come on. read more