November 2nd, I go in at the crack of dawn, I need a coffee and a breakfast sandwich. As I wait for what seemed an eternity for my breakfast, I am tortured with loud CHRISTMAS music piped through the place. It's NOVEMBER 2nd. And they are hitting me with the worst of the worst; "Jingle bell rock" and "Here comes Santa Clause". It's 6am, I'm groggy, just waking up, now I'm being subjected to these maddening children's Christmas carols. Ef this, I'm never going back. read more

Found this location under the trees.... one of my favorites for bakery items, breakfast and lunch are now so close !! Store manager Olivia took time to help me choose a variety of items for a tea dessert tray. Never knew about the buy 5 get 1 free special and was thankful for her suggestions. Drive through and building structure resembles a bank so you might of missed this location at the end of the strip mall plaza as trees cover up the Kneaders name. Check it out and enjoy ! read more

I've had multiple experiences here at this locations that's prompted me to write a review. All of the staff is ALWAYS friendly and happy. It's such a great environment to eat breakfast, lunch, or dinner in. The food is always prepared correctly. The dining area is clean, bathrooms clean. When I've gone through the drive though they make sure to have everything I ordered in the bags - there's never anything missing! And on top of all of that, the food is super yummy! Love Kneaders and love this location even more! read more

No idea why this location has such bad reviews!!! It's always great when we eat here. The Inside is extremely clean and the staff is quick and helpful. It's always Nice and cold on a hot summer day. You get a lot in a kids meal for what it costs. Good smoothies and soups. The turkey, bacon, avocado is my favorite, it's always yummy. I love how fresh their ingredients are. They have a lot of items to choose from and cute little bakery items and an assortment of iced teas and coffees. This is what Panera aims to be...but majorly fails on every level. read more

We just ordered some pastries to go. They had beautiful brownies in the case. They sent us home with a very small dried up brownie. The icing is so dry you can see cracks across it. We live too far away to go back. I attempted to call to express my concerns but they never answered the phone. We are not impressed at all. read more

I come here often. My 'go-to' favorites BLT, broccoli and cheese soup, raspberry salad and morning sunshine smoothie. This evening you were practically out of everything I wanted - candies nuts for my salad, baguette, white bread ???? WTF I was given options of almonds to add on my salad - when I get home 'no almonds on my salad- come on now - your in healthy fast food relatively - you really shouldn't be out of this many items on one given evening read more

Usually great quality but food is slipping. Recently had problems with stale chips, Poor cuts of meat, sloppy preparation in kitchen. read more

I have been to this location a few times. I love the food and the people working there have been very good on the majority. They need to work on their drive thru though. 10 minute wait for a turkey avocado sandwich, on sour dough bread. That was it. I can't figure out if it was set by the window and it took 10 minutes for someone to realize we were still waiting, or if it really took that long to make the sandwich. I believe they need to make sure they have enough workers and make sure drive thru is moving faster. read more

Always come to Kneaders when in Phoenix. Best sandwiches around!The bread that they make their sandwiches is always so fresh. Had the ham and swiss cheese all that was missing was potato chips to put in my sandwich, excellent the best I have had in a long time. Others had the turkey sandwich and the bread putting two thumbs up. Also would like to compliment the three young staff that were working usually at places when there is no customers staff stand around and chit chat or check their phones, these three were all over the place restocking cups, utensils, sweeping the floor and actually picking up empty baskets and asking customers how their sandwiches where. Well done! read more

Bad choice for lunch. Normally Kneaders does sandwiches well- this location needs help. Turkey Avocado Bacon on Foccacia Turkey dry and over cooked Avocado tiny overripe mashed pieces Bacon cooked days ago Tomatoes sliced and left out days ago Hope they get their act together! read more

My family had the worst experience here! We went through the drive thru and were told they were out of several items. That was frustrating but we understood that they had just had the lunch rush so we made do with what they had. Once we got our food home we were furious when we discovered almost no tuna on either sandwiches. It was as though they ran low and hoped we wouldn't notice. I called the manager on shift (Jay) and complained. He was full of excuses and made me feel as though I had bothered him. He said if I returned I could get a refund. About 15 minutes after the call we were there and Jay had a errand to run that just couldn't wait for another time so the supervisor there was clueless to our situation. Please don't waste your time or money here read more

Kneaders Bakery & Cafe - Bakeries Near Me - Mesa, Arizona

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I can't believe I'm even giving 1 star for this location. I work in the same complex as them so I go here for lunch/breakfast often. I don't think my order has EVER been correct. I just picked up my To-go order and my sandwich (which I get every time) was burnt to a crisp. It's such a shame that the Kneaders that's the closest to me is this much of a disappointment every single time I go. They either need a completely new staff or something needs to change. read more

Kneaders Bakery & Cafe - Bakeries Near Me - Mesa, Arizona

I have been to dozens of Kneaders around UT and AZ. This is the worst location. It is right by my house so I continue giving them another chance, but I'm done. It is so slow! Ordering inside you wait forever. 20 min minimum no matter what food you order and how many people are inside. Even worse I now order online for pastry platters or group french toast orders and it is never ready even when I get there at the given pick up time. read more

How many things can they get wrong? Ordered eat-in and a to-go order. To-go brought to table as eat-in. Had to bag it myself. Ordered unsliced loaf of bread. Got sliced. Soup barely warm and pretty tasteless. No butter for bread with soup. Won't be back for awhile! read more

The sandwiches are decent, but a little overpriced. However, I would warn you to stay away from the loaded potato soup. I purchased a bowl and it was basically 3 tiny pieces of potato in water. There was absolutely no flavor, it wasn't creamy like potato soup typically is, it was awful. I would have been better off saving my $5 for a bowl of soup and getting a drink from a water fountain instead. read more

Gave it a try at dinner.... only four people visible waited at counter for 3:23 person taking order is serving too... Again this has to be a management issue. People were running around... Plenty of other options in vicinity... Still waiting.... I'm done... read more

Drive Thru was fast, staff were friendly and the omelette was delicious AND still hot when I got to work 15 minutes later!! Awesome way to start the day! read more

Food is good but service is slow. Especially the drive through! You are more likely to go in and get served and get out before the drive through. I have been late to work because it took them 10 minutes to get my tea and croissant before. Wonderful people and good food at a slower pace. read more

Update: 5/03/18 I am currently here and it's going on 15 mins for my bowl of soup to go. Why do I keep doing this to myself? The service has not gotten any better and the wait time is still way too slow. Finally got my soup, which is chicken tortilla, it did not have the tortilla strips it usually comes with. Asked for them and was informed that it doesn't come with them anymore........bummer. read more

I've eaten here a few times, and it's always been really good. I don't know why the reviews are bad. The two star about the open doors is hilarious to me. Close the doors then! The French toast and the pancakes are delicious. Ask for extra syrup. I've also had a salad and a sandwich that were also yummy and big enough to share, and you can't go wrong with the baked goods. read more

Placed an order online for pickup at 5:45pm and now it's 6:10pm and I'm still waiting. The employees are all nice, but the management has underestimated the number of employees they should have staffed. Experienced a very similar situation at a Kneaders in Utah. If you've got a lot of time to wait . . . ‍ read more

The staff at this store is completely incompetent. We had ordered online and prepaid, only to arrive at the store and find out that they were out of two of the three items that my wife had ordered. When I asked for a refund, they were unable to, saying that it had to go thru their corporate office. What was most disturbing though, was that they were completely unapologetic and lacked any discernible customer service skills. Needless to say, we wont be back. read more

I just love this cafe! This location is near Mesa Community College at Red Mountain so I meet my daughter for lunch often. The atmosphere is great. It has big windows with nice views. I like to make my sandwich order, whether it's full or half a combo that adds soup and a drink. The Butternut Squash soup is my favorite. They also have samples at the cashier of pastry. I have tried the best sweet I have ever had! If you need a gift stop here..not only can you get a cute basket of goodies, but they have a mini CB type retail section that has cute little gift items and seasonal decor. Can't wait to take advantage of their outdoor seating. Did I mention the deuce thru?!!! read more

Kneaders Bakery & Cafe - Bakeries Near Me - Mesa, Arizona

Worst customer service I have ever encountered. I bought a dozen fruit tarts on 04/04/2022. They were very good. The problem occurred on April 20th. My card number was used at this Mesa location for $6.49. This was not authorized by me. I contacted my bank and a fraud case has been opened. I called Kneaders Mesa location today to speak to a manager about the issue. A manager would not talk to me even though I told the young woman who answered the call that this was a private matter. The employee and manager insisted I tell her what the issue was and she would parrot his/her response. They kept insisting that it takes a couple of days for transactions to go through. This may be true, but that was not what happened. My card was fraudulently used! I wanted to give the manager a "heads up" that an employee may be stealing card numbers. Is this true? Maybe! I don't know, for certain. But, since management would not take the time to listen to my concerns, maybe they will take some time and read this review! Very poor service. I will never go to Kneaders, again. read more

Super slow drive thru service, on top of that, did not get our order correct, was the only car in the drive thru...so be sure to check yours before leaving. Broccoli cheddar soup was eeeh.... everything else we ordered was pretty tasty. Probably will not be returning anytime soon. read more

Slowest service ever. I came in at 5:30pm and ordered. It is now 6 and haven't got my food. Poorly managed

This is the most unorganized, slowest Kneaders I have ever been to. Been waiting 45 minutes for my order. Will never come back.

This is exactly what this corner Kneaded - McDowell & Power Rd. Today we braved the opening day and the service was great. They had the entire staff on board greeting customers they provided samples of their breads, desserts and sample drinks. Although there was a line it was perfect opportunity to look at their bakery display, read the menu and look at all their beautiful gift baskets. This was my 1st experience at a Kneaders and I was really impressed with the setup. They do have a nice patio although it's facing west during the summer months the sun will be beating on you. Plenty of seating inside and out to enjoy your meal. I thought one of the best deals around is for smoothies 16oz for 3.29 and they have quite the selection. The only downfall I see is they are closed on Sundays. I can't wait to go back. read more

Kneaders Bakery & Cafe - Grand Opening! - Bakeries Near Me - Mesa, Arizona

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I've been to this Kneaders location about 6 times now, and I believe I have a firm grasp of what service you receive on a given day. I will break this down on a couple different topics. Décor: This is one of their best attributes by far. If you've never been to one, you'll be greeted with amazing holiday décor or seasonal trinkets. They have tons of seating, and gift wrapping for any gifts you may want. Most locations also have a drive thru, which is helpful, but can also take quite a long time. Food: OMG!!! If you love baked goods, look no further. I love the brownies, cakes, I could go on and on. The baked goods are always on point, so don't be afraid to try them all!!! They bake bread daily, and have a take home section for all their baked goods. They serve normal fare for a bakery/café. I usually get the French dip, and the Aus Jus is amazing! One of the reasons I didn't give it 5 stars is because of the bread to protein ratio. You get a huge amount of bread, with little protein in comparison to the bread. I recently put in an order for Thanksgiving. I was able to reserve 1 dozen rolls, 1 pie, and a pumpkin bread. I love this idea, and this should really be looked into for those who may need help. Customer Service: I have never had a problem with this. The service, for me, has always been spot on. The manager said hi to us while dining in, and the servers/workers are always moving. Overall: I truly do love this place, and I would've loved to give 5 stars. Unfortunately, I believe the combo prices should be lowered slightly, and maybe adjust the ratio for some of their food and I will raise this review. Of course, I will return, I will continue to support a business that is closed on Sundays, and on holidays for the staff to enjoy family time. read more

The staff was impersonal and unhelpful. My prepaid takeout order was not fulfilled properly; one item was out of stock and the other item was prepared incorrectly. They waited until I arrived to inform me that they were out of one of the items. I was not provided with a refund on the spot and was told that I was going to have to wait until the next time the owner was in the building to 'go into the online ordering system' to manually process my refund. Never have run into that issue in over 20+ years of placing online orders for pickup. read more

I went in today for bowel of soup and I was told by the employees none of the soups are ready. Please explain to me, how you advertise soup a product on your menu and not have ANY of them ready for sale?? I will never go back to this store , and hopefully it goes out of business and Panera moves in. Second shot I gave this place, and the employees running it have no idea what they are doing. read more

The salad I ordered is okay, but having to wait over 30 minutes for a take out salad is NOT okay. After waiting that long, I did not even get an apology for the wait - must be standard practice at this place. read more

Wow this place is over-priced to the point where it cost less to go to a real nice restaurant and get waited on. Very little food for your money. read more

3rd different outlet we've tried. As USUAL dark roast coffee is empty!!!! Obviously people only drink dark roast because others are so weak they aren't really coffee. So keep it filled. Creamer was also out, why isn't someone monitoring coffee area in the morning? If you are charging amount comparable to Starbucks, at least have the coffee taste somewhat close to Starbucks. We love the French Toast, but only if you are at a table with all young men will you be asked if you'd like some more. If women or snowbird, or both !, staff looks the other way. Even if I didn't want more, why not be courteous and ask? read more

Totally digging this Kneaders! I eat here often and the soups are always top notch! The staff is friendly and always ready to help! This is also the cleanest bakery around! read more

WTF?!?! I've been TRAPPED in the drive thru for 10 min and no one has moved. People are honking their horns. Nothing. MOVE THE CAR UP AND BRING THEIR ORDER TO THEM like every other restaurant. Never coming here again. read more

I have heard a lot about Kneaders over the past few months and was excited to check it out for the first time. My co-workers and I went for lunch and didn't have to wait in line long, even right around noon during the week, which was nice. This was a company lunch, so the boss paid after all 6 of us had ordered. The girl behind the counter taking our orders seemed perturbed that there were 6 of us ordering and made a snarky comment to the boss (something along the lines of "I'm not even going to repeat what everyone ordered because you won't know if it's right anyways"). I did like that they had free samples of a few of their breads at the checkout counter (even though I didn't have any). The portion sizes were ok - the Chicken Bacon Avocado salad I ordered was mostly lettuce (a lot of brown pieces), with a small sprinkling of bacon and 2 slices of red onion. One of my co-workers ordered the same salad and it was missing the bacon. Also, the bread on the side (sourdough) was very good, but it was a little weird that there was no butter or toppings for the bread, just kind of a random slice thrown on the side of the salad. Overall, the attention to detail and quality control here seems sub-par, but I would like to come back and try it again for a second round since it seems like it has a lot of potential to be a good place. read more

I love the food here, their chunky cinnamon toast is the best and I love the coffee. Lunch is delicious also, wonderful soups and sandwiches. read more

We have liked this place since they opened. We have eaten in and used the drive thru . Food is always good and orders are correct. I dropped a star though because the last few times I ordered the French toast it wasn't hot or fresh. I'm sure they make up a big batch and let it sit in a warmer. But they should make them as ordered. read more

Try their French country bread, it is yummy- soft and fresh. My favorite sandwich is the turkey on French country, with a side of soup or potato salad. The pastries are good, especially the double fudge brownie!! This location has friendly employees! Glad this location exists in east Mesa since there is not much healthy fast food or drive thru to choose from! read more