It's rare (unheard of, really) that I visit a business and leave with an experience that makes me…read moresincerely wish for its longevity, but that's how I feel about EZ Tire Stop. I stopped by in the AM for an oil change. I didn't make an appointment beforehand or anything, but they were happy to accommodate. But as it turns out, it was quite early for an oil change and I didn't need it. They reset my car system sensor so the alert disappeared and sent me on my way, no charge. This was my second time visiting, and I think it'll be my go-to for car maintenance from now on. I'll gladly support this business.

Beware! Very Shady! Incompetent! Unprofessional!…read more Disrespectful! No Customer Service Care! No apology! Do not come here! I absolutely will sue them at the Pasadena Courthouse! Visited today 3/17/2026, after speaking with Matt the day before. I brought in brand new 21 inch Tesla rear wheels and Michelin PS4 tires for installation on my car. I drove over an hour from Chatsworth, California to this location so that they could use the Hunter Revolution machine, specifically to avoid damaging my wheels. Nevertheless, Matt, if it's his real name, severely damaged my new wheel near the wheel center cap area with the machine that was made to avoid this. How incompetent!!! He lied to my face and gave dull, illogical, dummy excuses about what happened. Bottom line: He damaged the wheel and would not acknowledge and take accountability for his actions. I had to call the police to make a record of this issue because I will be suing. The damage was caused because he did not apply the machine's plastic adapter when he clamped onto the face of the wheel; he clamped to the face of the wheel with metal to metal contact and severely damaged the paint. Sorry, nothing can improve ignorant people! See videos and photos.

My old car broke down all of a sudden and we had no plans, no research done, and were struggling to…read moredecide what was worth getting in today's market. My family has been loyal to Goudy Honda for many years and so we figured we would just show up and see what they had. We also really appreciated the convenience of being able to trade in our car, even though it was a different brand + was in terrible condition. It made the entire process much easier because we didn't have to go to another dealership or a separate place like CarMax to sell the old car. Having everything handled in one place made the experience even more convenient and stress-free. We decided on the 2026 Hybrid CRV per their recommendation (which lines up with family + friend's recommendations) and it's been really great so far. Kate was the one who helped us out. She was friendly, professional, knowledgeable, and incredibly helpful throughout the entire process. Kate took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable and confident with our purchase. She was never pushy and genuinely listened to what we were looking for. The whole experience was smooth, easy breezy from start to finish. Excellent customer service 10/10 and would highly recommend her to anyone looking to purchase a car. Also (not pictured) but she came running out with a huge ribbon bow when we were taking pictures with the new car just to give the pictures extra oomph and we appreciated it!

I responded to a Goudy Honda advertisement for a 2025 hybrid with 90K miles. Clearly I would have…read morehad to add a warranty ($3500). I asked repeatedly whether it was not a good idea to buy the car. The salesman and manager knew well that the risk was the battery but no one chose to educate me. I am an older woman who has driven Accords for 40 years and they didn't have the decency to tell me that the battery was going to die. I bought a very nice Accord at Pasadena Honda and both the sales and financial office were great.

Requested a quote for a transmission fuel change on Yelp and received a response and quote fairly…read morequickly. I called before I went in to check if they were busy first, and once I got there I was out within 30 min on a Friday afternoon! They're super friendly and efficient, and I'll be taking my car here in the future.

Went for a quick oil change and quick honest service, staff was incredibly friendly especially Toby…read moreand front desk ?Angela. Oil change took only 15 mins and competitive rates, highly recommend!

I would highly recommend Okuma Enterprises. This was my first time using an auto broker and I'm so…read morehappy I did. If you want someone else to do all the legwork and not have the stress of negotiating with a salesman, this is the route to go. I had several car models in mind and Evan took all my requirements down and he quickly came back with some cars for me. I wanted to test drive them which he arranged with the dealerships fleet mgr. let me tell you that was great because I didn't have to worry about the salesman trying to sale me their car. I just showed up and drove the car then left. Evan was so patient with me as I had changed my mind a few times. He walked me through looking at some comparisons and I finally made my choice with the 2026 Lexus RX350 Hybrid. He even helped me with deciding whether to use my old car for a trade in. When I saw I wasn't getting a good trade in amt, he suggested taking it to Carmax for a quote. In the end I went that way since I didn't want to hassle with selling the car on my own. I sold it to Carmax and didn't have to spend time trying to haggle with a buyer. The best part was the new car was delivered to my house and it was quick and painless. If I ever decide to buy another car in the future, I'll be sure to always use a car broker and Okuma Enterprises. I'm telling all my friends and family they should call Evan.

I heard about Okuma from a friend several years ago but did not end up using them to purchase my…read morefirst car. After having PTSD of dealing with car dealerships, when we were in the market for Toyota Highlander Hybrid we contacted Okuma. Since the vehicle is high in demand, we knew we would have to spend hours searching and talking with dealerships. Evan was able quickly to find one without dealer add ons at in our preferred color and interior at a reasonable price. The vehicle was delivered right to our home and the process of purchasing was so easy. We were so happy to not to haggle and spend hours at dealerships! Thanks Evan!

Irina and Dani were very helpful! They're truly went above…read moreand beyond to help me with my situation and got me approved for the car and made the entire process very easy! I HIGHLY recommend you go to them for your next car!

Brought my car over, they checked everything out and paid . Easy, quick, and professional! Highly…read morerecommend this dealership! Thankyou!

Came across this gem of a private car dealer when I was searching for a very specific Mercedes last…read moreweek. It's a small privately owned dealership specializing in luxury cars - Mercedes. I called after getting frustrated with the process and run around, spending hours at other large dealerships in the area and getting my car appraised. After nearly defeat, I called Apex Auto and confirmed the car I was interested in was there and got there 2 hours later. Kevin, the gentleman I spoke with automatically remembered and asked my name. He quickly pointed out the AMG GLA35 I asked about and had paperwork ready for me to test drive. Efficient! I speak fluent Chinese, and my parents came along with me to car shop. The process was seamless. He didn't make me feel like I was being ripped off, provided all the carfax paperwork, and what he needed for me to get the process started to drive out that evening. There wasn't that grimes used car salesman banter I cannot stand at other places and he drew up all paperwork required while I went and sold my car. When I came back, paperwork was ready and I got keys in 30 mins. Walkthrough done, he submitted all my paperwork to file with the DMV and was kind enough to give me all the details I needed with this new fancy 2021 after driving a 2014. Also gave me an OEM USB C because the car doesn't have usb ports and is all USB c ports :) Kevin was professional, kind, patient, honest and helpful. I can't say enough great things about this experience! Highly recommend this place, you won't regret it.

I sold my previous car to Apex Autonet. Everything went well. He gave us reasonable price. All he…read moredid was open the hood to see the engines, walk around the car, see inside, and start the car to check. He also took care of all the paperwork including release liability. Recommended for people who would like to sell the car without hassle. They also sell used car. Location in Alhambra on Valley between 4th and 5th Street.

I usually don't take the time to write reviews, but I wanted to give Service Advisor Wendy Duong a…read moreshout-out. We own three different makes of vehicles, so we've had our fair share of experiences with dealerships. Unfortunately, the service at the other two dealerships has often been disappointing. My experience at Volkswagen Pasadena has been the complete opposite. I've taken my ID. Buzz in for service twice, and Wendy has been absolutely amazing. She is responsive, professional, communicates clearly throughout the process, and truly provides outstanding customer service. It's refreshing to work with someone who genuinely cares about her customers. Thank you, Wendy, for making the service experience so easy and enjoyable. Volkswagen Pasadena is fortunate to have you on their team!

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere

Need to update your photos of the new dealer. Jesus was great to work with. I know I was a lot to…read moredeal with given I purchased a vehicle that I wasn't a fan of and he helped me figure out a way to swap into a different Mazda model. Thank you for your patience

Jerry advised I email the service manager, Jeffrey Lui, who I have yet to receive a response from.read more