I have to start by saying that James and everyone in the parts and service department are truly great to work with. They're knowledgeable, helpful, and genuinely kind. Just six months into owning my Mazda CX-5 (purchased from Kendall Honda), some pretty unexpected issues came up for a vehicle with only 35k miles. After a normal rainy season, water flooded my rear differential due to a leak coming in through the taillights. James took the time to clearly explain what was a complicated repair and went above and beyond by negotiating with Mazda corporate to secure a payout that helped offset the cost. That level of advocacy made a huge difference. I'm back again today for what I suspected were clogged sunroof drains, and once again James was immediately on it providing an affordable quote and a quick turnaround to unclog all four drains, just in time for me to head out of town for my New Year plans. What really sets this Mazda dealership apart is the trust. The staff are experienced mechanics with a genuine passion for cars and how they work. They send detailed videos of the service being done, which I really appreciate as someone who likes to understand what's going on with my vehicle. I fully trust this team to handle repairs like replacing a rear differential or carefully unclogging sunroof drains. Thank you to the entire team for your professionalism, transparency, and continued support. read more

This review is about the used cars office on 7th, which is a subsidiary of Kiefer Mazda. Beware of the shadiest dealer practices here. They install pulsed brake lights on all cars as a "safety feature," but this is a known dealer scam. The pulsed lights are actually distracting and less safe to drive --many claim it is illegal to drive with them in Oregon, as only emergency vehicles are allowed to have flashing lights (see ORS 816.350). They charge $600 for this "feature" and it's non-negotiable and can't be undone. They also charge a litany of other fees that are completely unnecessary, along with the usual 3-4 different warranties (if you say "no thanks" to the warranties, they say "sure, if you want to pay for everything yourself" with aggressive sarcasm). All together their offer inflated the OTD to $10K more than the price advertised, and the negotiation style was so condescending--insulting our intelligence and not even sitting down at the table, but standing up the whole time-- that we high-tailed it out of there. Never going back. These are the least honest kind of used car dealers who give the industry its bad reputation. [Also, to confirm what someone else said on Yelp, the gas light was on during test drive, so they do seem to keep everything empty and just fill it enough to shut off the gas light when they sell the cars. Etc.] read more

Great experience here buying a vehicle. Sales and management team were friendly, helpful and accommodating throughout our visit. Our only complaint was the understaffed finance team. It only took us about an hour to test drive the vehicle, get a trade in value for our vehicle and negotiate a deal. The last three hours were basically waiting for the paperwork to get done because they only had three finance employees. Once the finance person was available, it only took about 20 minutes. Our entire experience was 4 hours at the dealership. The staff was very apologetic and even offered us dinner because of the wait. We had driven two hours to the dealership because of the particular vehicle we were interested in, and had to drive two hours back home. It ended up being an 8 hours day in the end. If they would have been properly staffed, I would definitely give them 5 stars. Overall, we would definitely consider buying another vehicle here in the future. Would recommend. read more

See all

I purchased a 2023 BMW X3 M40i from this dealership. The car itself is great, but the buying experience was very disappointing. Over text, the sales team promised flexibility on the price ($43,500) and a trade-in near the value their own online tool listed ($33,184). I have screenshots showing they asked if I would do $43,500 and said they would "work with me to make us both happy," yet when I arrived, I had to start negotiating from scratch. The GM refused to adjust the X3 price, and my Jeep trade was still undervalued ($31,500). When I referenced their online tool, I was told it was "useless." Don't expect to get close to your trade-in's proper value here. I also pointed out that the car needed front brakes, yet no concessions were offered, and we were promised a full tank of gas at pickup that ended up only 3/4 full. I felt like they leveraged my back pain, the late hour, and the fact we were two hours from home to pressure me into signing the papers. The staff were responsive, but the overall process felt extremely inflexible and dismissive. The GM's behavior was overbearing, and his staff seemed intimidated. I bought the car because I wanted it, but I hope the dealership takes this feedback seriously and works to improve honesty and transparency for future customers. read more

Kiefer Mazda - Auto Repair Near Me - Eugene, Oregon

I bought a used 2024 Chevy Equinox from Kiefer Mazda and will never do that again. They didn't put a spare tire and tools in the car. First it's the tires and alignment now this. read more

Shane, Hannah and Jessica did an awesome job helping me purchase my dream car! They were very pleasant in this process!

We had another really great experience with Kiefer Mazda. This is the fourth car we've purchased from them, and we've consistently had positive experiences every time. When an issue came up with our most recent purchase, their team was easy to work with, and genuinely wanted to make things right. They listened to our concerns, took responsibility where needed, and worked with us to find a solution that felt fair. They helped us move into a different vehicle and made the whole process smooth and low stress, with zero pressure. It's not often you see a dealership handle a situation like this with so much care and integrity. We really appreciate how they treat their customers and wouldn't hesitate to recommend them to anyone looking for a dealership they can trust. Tara and Joe read more

Safe to say - if you were involved in an accident, this is the place to go. Josh Mustard helped me out and was absolutely incredible. We worked in tandem with the insurance company, and his expertise in this area taught me so much each step of the way. There was no fluff, he was just straight to the point and made sure i was treated fairly each step of the way. The condition my vehicle was returned is was remarkable. And they went above and beyond in taking care of minor things I didnt know about at no extra cost to me. If you have the opportunity to work with Josh & Kiefer Collision Center, I truly do highly recommend it. read more

Buyer beware I am not getting into specifics but what was promised and what we got at the end was not the same covered up with a bunch of excuses Love the car not impressed with the sales Representative if you want a Mazda I might try another dealership good luck! read more

If I could give Kiefer Mazda zero stars or negative stars I would. I do not recommend going to the dealership on Goodpasture Island Road they make you feel like an idiot. They do not listen to what you want. When my car payment could not be over a certain amount of money, however, with the extended warranty, it increased it about $70. I cannot afford that amount I needed it to be less than $300 so then they quote me 298 well I decided to take it. I hate the car. I want my old car back and I cannot afford the payments on this vehicle. I told them specifically over and over and over again, the maximum I could spend I told them over and over again that I did not want that extended warranty and to take it off my account so now I have to do all the footwork and go to the credit union. Have them remove it and then reassess my car payment. I hate this car that I got mainly because of the hassle that they have given me I went to Kiefer Mazda I went to Kendall Toyota and I went to Kendall value lot today and no one could help me, all they can say is try and send it privately. Well I don't know about cars very much at all so I'm not comfortable doing that so instead I'm stuck with this car that I don't want and I don't know what to do from here. My credit is excellent and this is going to screw up everything. do not do business with this dealership. EVER! They are terrible and practically laugh in your face if you don't understand something, which is my case. I don't know what to do now. I even had to go to eBay to get a manual for this car. I only got one key not two and I had to pay for the manual because it was not in the vehicle which is wrong. There should've been a full manual in there and two keys, which is what I gave them with my old car, but it came out of my pocket. I am absolutely furious, be smart and do not ever do business with them. read more

Stay out of their service department. They once told me I needed a repair on my power brakes. I didn't have power brakes. It was a '93 Miata. It didn't have power anything! read more

My wife and myself have bought several cars and now a truck. Best service there in along time. April and Jacob did an absolutely amazing job helping me get into my truck. In my opinion a10 star is deserved. Thank you kiefer Mazda and there team . read more

See all

I worked with Michael Fittipaldi on my new purchase and he was awesome. He answered all my questions, showed me multiple cars and was a pleasure to with. He made it easy. read more

Place treats you like trash and hires trash salespeople. Extremely greasy folks that feel like they need to one-up you during simple pre-purchase communication. Avoid at all costs. read more

Incredibly helpful staff and efficient workers, definitely an easy recommend for car dealerships

we had a terrible experience at kiefer Mazda last weekend and I wanted to warn others before shopping there! we almost bought a suv with them, the entire experience was very shady and felt off... the salesman was great. he asked not to use his name the boss guy was a total ass and rude through the duration of our time looking at this vehicle we were about to buy! we took it for a test drive and the gas light is on, we asked for gas in it and they didn't... now we know why is because the boss told me they leave ALL used cars on empty and as soon as the gas light kicks on they fill it just enough for the light to turn off lol we gave it time to think about it because like I said very shady... next morning we came in to test drive again and make sure everything in the suv worked... still with a gas light on.. we asked for gas and the salesman says he was only able to get $10 gas voucher lol while chatting about it the suv literally dies in their parking lot! drained completely out of gas.. don't buy from them they contacted us almost a week later to say it's now fixed lol it took almost a week? seems like there were more then just a gas issue.. anyhow the boss is a total greedy slimeball don't waste your money or time here read more

Much love to the Kiefer Mazda Team! The General Manager to the Sales Manager to the finance Manager she rocks! My salesman Tyler is awesome! We had a a great time together! Got the Tesla I wanted! Thank you Kiefer Mazda Family! read more

I recently had service repairs done on my car at Kiefer Mazda, I'm so happy with the way everything was handled while my car was being serviced. I was treated with nothing but respect & knew I could trust having my car in shop. Kudos to the managers responsible for their service department. Whatever you're doing to help lead your team is working. I will most definitely return in the future. Thank you all again!! read more

Kiefer Mazda of Eugene was Very friendly and helpful. Financing was easy and only took like an hour.

Ive had terrible luck finding financing for a vehicle. Places expect good credit to get approved for beginning loans, but when you have no credit history, its almost impossible to get approved. Chris walker (GM) and Tyler Richardson (sales employee) some how got me approved for 10000$ vehicle financing and quite honestly made it very enjoyable to wait for finance to finish what they needed to. Chris spent at least 45 minutes simply calling around to find someone to approve me. And tyler made it enjoyable to wait and even talked me through a lot of financial details id never be able to figure out on my own. Thank you guys! read more

Leased at 2025 CX-70 from Kiefer and was told I had to buy a maintenance agreement for $990. When I took the car in for its first service to another Mazda dealer I was told the maintenance agreement was only valid for Kiefer in Eugene. I paid for the maintenance and contacted Keifer for a refund of what I paid and was told my only option was to cancel the maintenance agreement and they would refund my $990 to my lease. When they did the paperwork for the refund Kiefer reduced the amount of the maintenance agreement by $251 saying that I had had the agreement for four months! So I lost $251 on a maintenance agrement that I did not have to buy, that was not valid and not used. Lesson - don't buy a car from Kiefer and certainly don't believe them when they say you have to buy a maintenance agreement. read more

Overall good experience Got my daughters dream car! Josiah was my sales associate He was helpful and easy to work with Fadi is very professional and helpful as well Recommend! read more

BUYER BEWARE. If you looking for vehicle that will probably hurt you and other innocent people on the road, then #kiefermazda is your place. My friend recently paid 15k for a truck that was inspected by service department and deemed safe and reliable to sale and drive. The standards im seeing beyond sad its scary. The first picture is of the rear leaf spring mount that is broken from the very bad rust it has. But kiefer Mazda said YUP SAFE sale it. Who needs a rear axle any ways right, you can totally lose that at 55 and be safe right. Two of the gas tank straps that hold it place are broken from rusting thru( I think 3 hold it on) kiefer Mazda said no issue there Safe, sale it. The two rear shock mounts are on the brink of busting off from being so badly rusted but totally road worthy in Kiefer Mazda eyes. Oh did i mention the brake line fittings are so bad I could wiggle them with my bare fingers. Totally safe right kiefer Mazda? And today I had the pleasure of speaking with the GM and oh so very attentive service advisor and both of them said they seen no problems with it and it was a completely sound truck. Please tell me what you guys think. #kiefermazda #kiefermazdausedcars #kiefermazdacares #safteyfirst #lanecountyoregonsfinest #oregonautodealers #slumdealers #wow #oregondmv #dmv #relentless #kezinews #EugeneWeekly #saleatallcosts #kiefermazdasupportsriskingpeoplelives #NewsUpdate #shameful read more

I found your listing for a used 2024 CX-90 Hybrid and called Saturday about the car. I spoke to Shannon but I wasn't able to come to Eugene Saturday. I made an appointment to meet Parker there Sunday at noon. I called and spoke to Parker Sunday a little after 10:00 and told him I'd be there about 11:00. I have to drive an hour to get there. So I did. Right on time. When we got there, Parker told me that unfortunately the car wasn't on the lot. Apparently, someone named "Bruce" is a manager in your company and chose to drive the car I had called about home the night before. I asked if "Bruce" could bring it to the lot. No he couldn't because he lived too far away. Which I can sympathize with because I had to drive an hour to get there myself. Why didn't Parker tell me that when I called earlier? I guess he didn't find out until after I called. Why didn't he call me back and tell me? Good question. Parker did his best with this situation. He offered to have us complete all the paperwork and we could come back and pick up the car tomorrow. He even offered to deliver it so we wouldn't have to drive back down. As you might imagine, buying a car sight unseen was not okay with me so we declined. While there were other managers in the building, not one came to talk to us even though they were aware of what was going on. They left Parker, obviously the most junior person there, to deal with this ridiculous situation. Really weak leadership from your senior sales people. We asked Parker to give "Bruce" a message to call us today to discuss what, if anything, would be done. You might be shocked to know that no one called. I was not. I would have been shocked if someone, anyone, had called. So I have come to a few conclusions based on this. One, your dealership is not interested in selling this car in which case you should take the ad off the website. Two, your staff's communication is really bad. Because I clearly made an appointment with one of your sales staff to look at a very specific vehicle and yet later that day, someone grabbed the keys and left with no plans to return in time for that appointment. Or maybe three, the appointment was communicated but "Bruce" didn't care. Which sort of lines up with my first conclusion. Now, you might be considering having someone reach out to me. No, thank you. I won't be buying a car from you. I guess you're in the business of selling cars but it was hard to tell based on my experience. You might want to talk to "Bruce" though - I mean, he clearly likes that car. Maybe he'll buy it. The reason I keep putting his name in quotation marks is because there's no Bruce on your website. Maybe he works at another Kiefer dealership. Who knows. I don't care. read more

Took car in to get replacement keys, was asked if I wanted 1 or 2, said I only want 1 and they said okay, later get a call saying I had to buy 2 keys not just 1. I asked if they could clean the inside and wash the car and Dustin said yeah he would do it. I went to pick up the car and it was not cleaned up, not washed. A simple vacuum job would have been sufficient, but instead he said he could not do it. Therefore he lied to me, as a business, I expect for them to keep their word and if he said he would do it, then that's what I expect. If I can't trust you with this small request why should anybody trust this dealership. Small deeds go a long way. I'll make sure to post my experience in various social media platforms to advise customers. read more

I'm soooo happy! Fadi and his staff got me into the car of my dreams! This is the first time I have not felt cheated by a car dealer! I traded in my old car owing WAY more than it was worth. Now I have an almost brand new Mazda that I am in love with! Thank you, Keifer Mazda for being so wonderful! read more

Kiefer Mazda - So beautiful, shiny black and a sunroof. Ive never seen so many safety features on a car! I love her!! - Auto Repair Near Me - Eugene, Oregon

I'm posting as a warning about Kiefer Mazda, especially to other women. A second opinion mechanic said they put a leak stop goo in the radiator system instead of fixing the problem. My 2020 mazda had no issues until Kiefer did a 50,000 mile maintenance flush. Then it developed troubles with the defroster which got worse and worse and it turned out that the heater core was damaged and leaking into the floor of the vehicle. It overheated and stranded me on the side of the road. It was agreed that Kiefer would forgo the 2K in labor cost if I paid for the part, since they had just been in the system. It took three weeks. I borrowed a friend's car. Two months later, same thing happens. This time I need a loaner car. They have 4 on the lot but they can't figure out how to check them in so they can check them out so they tell me I'm out of luck. I'm just stuck there because they can't figure out their own system. After some back and forth and a suggestion that I just drive the car back home with no defrost during the ice storm and toxic exhaust pouring out the vents and risk the transmission by overheating, I demand they find a different solution. The maintenance manager storms off to talk to some other higher up and comes back in a huff and tells me I can take a car home off the lot for the night but he doesn't 'owe me anything and he's just being nice. ' 'Lot's of dealers don't even have loaner cars. ' Then I get driving advice when I get the key like I don't know how to leave space between myself and the car in front of me thanks guys. Two weeks later, same problem, same part. I told them I wanted to trade it. I was done messing around with it. They sent me to the finance department where I was again treated to misogynistic attitude and there was no leeway on my trade value or the cars on the lot. 'The prices are what they are' I took my Business to Lithia and now I'm a Nissan person. Never trust Kiefer Mazda again. read more

Sales lady was quite nice, however when we didn't close the deal with her, she brought in the grinder and I wondered if we were going to be allowed to leave short of calling the police. I am a sales guy and I know all the closing techniques. She used several of the most pushy ones on us. I might go back, but I'd wear my Kevlar Vest. read more

I bought my CX-9 here in 2018. We bought the maintenance plan and did every recommended service at the dealer. Even so, the car had catastrophic engine failure at 80,000 miles while I was across town on my way to the pool with my kids. (It turns out Mazda knew about this issue but didn't do a recall so a class action lawsuit was filed about it in March of this year.) The repair process was a total disaster. The car broke down on a Saturday and they said it would take two days to fix. They wouldn't have time to repair it until Thursday or Friday but they said it would be ready Friday. They never once called with an update but I called on Friday and they said it would be ready Monday. I called Monday and they said it would be ready Tuesday. We finally got to pick it up on Tuesday but it stalled on Wednesday. To add insult to injury, when I was paying for the second time in 36 hours the other desk agent called the manager over to see something funny on his computer and the manager said "I don't want to see it unless it makes me money." I guess it's easy to make money when your cars fail at 80,000 miles. read more

Not only would I not recommend anyone buy a car from them but also I'd watch your back driving any vehicles "fixed" by them. We purchased my car October 28, 2019 , it's a 2015 Mazda CX-9. The first problem was false advertising, they told us it came with navigation, when I pushed the navigation button and nothing happened I immediately took it back to the shop. I was told they would check it out, they did and informed me I would have to pay $300 for a navigation chip. Then when I told them they would need to eat some of the cost on that because they told me it was in the vehicle the guy comes back and tells me that my car isn't even hooked up with what I need to install the navigation. The man I purchased the car from told me to "just use my phone". 2nd issue pops up when all the lights in my vehicle come on and all of the sudden it shuts down on the side of the road. Thankfully I was at a safe location and have AAA. They had my car for a day and said the problem was a broken battery cable. Easy fix, $300. Perfect. Fixed. Sent home a diagnostic sheet that said battery and everything was 100% Drove the car 2 days and then head on vacation for 6 Returned home and get into my car to head to the grocery store with my child, get to a major dangerous highway and I'm pulling out when I have to jerk my car to the side of the road before almost getting hit by a car on my drivers side. All the lights go on and are sputtering. My daughter and I were in panic stranded on the side of a dangerous highway in our area. Called AAA and had it towed into the Mazda dealership for the 2nd time in literally weeks. They take a look at it and say alternator and battery are shot to hell and I need a new one. That will be $900. $900 for something that there is no way they could have simply just missed. $900 even though they could have been facing a lawsuit if something had happened to me and my child. Oh but good news, they knocked off the $300 from the first "fix" This dealership is the worst I've ever dealt with. They try to stiff you on price when purchasing, false advertise things your vehicle doesn't even come equipped with, And lie saying they fixed things that they obviously haven't. I just got my car there the end of last year and the only thing more frustrating then the amount of issues we've had with the car is their complete lack of customer service. I'll be trading in the car this week and working with a new dealership because I do a ton of driving and carry my children frequently in my car. If you take your safety and that of your children seriously I would go elsewhere. Any dealership is better than this one. Save yourself the frustration and buy from a dealership that takes safety and the happiness of their customers seriously! read more

I was a victim of false advertising by Kiefer Mazda. On my social media I saw an add stating that Kiefer Mazda was having an "underwater" sale . They advertised that it was no problem if you owed money on your current vehicle. They were interested and would help a person get a new vehicle. I went in and got my car appraised. I was looking for a more economical vehicle. I was a little leery to try to get approved due to past shoddy treatment I have received at the dealer. GM Chris Walker and salesperson kylene were very confident they could get me in a new ride. Due to being leery of Kiefer I left. Then I got an add on social media about a voucher sale. It was part of the "underwater " sale too. The add stated that if customers asked for and received an on line voucher they would have access to specially discounted cars. Only 100 vouchers were gonna be given out. I received one. During this time I was receiving messages from Kiefer mazda sale site assuring me that if I had proof of income, proof of address , and valid ID I would be able to acquire a new vehicle. I actually , stupidly felt confident going back to dealership. No one in dealership knew anything about any vouchers. I had to show my salesperson the add and messages from Kiefer Mazda on my phone. I still ended up test driving a vehicle. I thought I had it. Then later the next afternoon I received a text saying that I had been denied due to negative equity on my current car. I was shocked, angry and embarrassed. I complained about the dealership and talked to Jacob Kiefer. I also talked to owner John Kiefer. Jacob said that there was a mistake and that I was approved after all. I have never been told what I was approved for and am now being given the silent treatment. This dealership does not care about its customers at all. They will stoop to false advertising and false promises. It seems to be the Kiefer family way. Take your money and time elsewhere when looking for your next ride. read more

First, the buying process felt rushed and unorganized. I didn't get adequate time to really look at the vehicle I was purchasing, and I had to ask a lot of questions about it that seemed like information you should get up front. I chose a vehicle I found online, that they were unaware was even on the lot. I was asked to look at a different vehicle the salesperson was convinced would be "better", only to find the seats had huge gashes in the leather that appeared to be sewn together by bright green dental floss. The vehicle I purchased was supposedly detailed and cleaned, yet the rear seats had a big and OBVIOUS piece of melted candy that was gooey/melty, and got on my hands when I inspected it. They took it back and cleaned that, but I noticed on my way home that the car had scuff marks and other EASILY cleanable parts...so I definitely won't be taking my car here for service. Second, I realized after pulling up at home that the windshield had a crack in it. I called to ask about this, and was told there was nothing they'd be able to do, and was advised to contact Safelite. Contacted them and had it taken care of myself. I mentioned the issue again to the salesperson when they contacted me for follow-up, and I was told, "We can't do anything because we don't know that it was there when you bought it." Okay, cool. Thanks for implying I'm dishonest. Third, when I purchased the car I was VERY clear (several times) that I had just upgraded my custom vanity plates and wanted a plate transfer. The salesperson AND financing person acknowledged this. I was asked to bring my new plates in so they could photocopy them, and I did. I was told that "now" they would send off for the plate transfer. Several days later, I received new plates (from a new registration) in the mail, because they did NOT follow through on the plate transfer. I spent several hours away from my job on the phone with the DMV, the dealership, and then the DMV again...to be told that "it must have been a miscommunication." I contacted the DMV, who said they are only showing the funds being received for a new registration, NOT a plate transfer. I called Mazda back to inform them... The kicker? I was told to go to the DMV to resolve it, because it is absolutely THEIR problem. I go to the DMV and spend 2 1/2 hours waiting at the DMV to be told the dealership did, in fact, send in the paperwork for a NEW registration. I call them, and their only offer to fix the situation was to reimburse me $6.00 for the plate transfer that I have to do now. Which leads to the next problem... Fourth, I was advised to go to the DMV "immediately" to fix the problem. I did, spent 2 more hours waiting, just to be told I had to come back at a later date because the process wasn't finalized yet--I had received the plates from the dealership. So now I've spent the equivalent of a full work day either on the phone or waiting at the DMV, just to be told I need to come back in several weeks. Fifth, after doing more research, I found this dealership definitely overcharged me for the vehicle I purchased. I paid $31k for my vehicle to discover if I had gone to ANY other Mazda dealership, I would've paid that same price for a the higher end of the model that is 1 year newer, with significantly less miles. Sixth, when I called to speak to the manager of the dealership to let him know I was very unhappy with the service I received and the outcome, he was pleasant enough and apologetic. That being said, it was essentially a faux offer to help with a weak excuse for their mistakes; "Well, we need to remember that we're human, and these things happen." followed up by, "Why don't you come in and let us handle fixing of this?" For context, the only way they can do anything AT ALL is if I sign a form giving them consent to make changes at that level, now that the car is registered to me. They've offered nothing to compensate me for my missed paid time from work or the inconveniences, and the only follow-up I've received from them are calls that seem to be pop-up reminders to ask how I'm enjoying the car. I will not be giving any consent to this dealership to make changes to my registration, and I would never recommend this dealership to anyone I care about. I will also NOT be bringing the car to them for service. Ever. I will gladly drive out of town to have it serviced elsewhere. To make it right, they need to compensate me for the amount of unpaid time I've had to take away from work fixing THEIR mistakes (which, right now, is at approximately 11 hours--and I still have to go to the DMV to officially transfer my new plates). read more

If there was a negative 1 that would be it. These guys are crooks. " we can finance anyone!" is BS. If you have less than stellar credit, they are no help. Even if you have a perfect payment record with current loan, a full time job, and long term residence. Definitely do not recommend going here to buy a car! read more

sold me a car for 27k. had it for a week and the dash lit up like a Christmas tree. went back had it for two months and they claimed to have did all this stuff to it. then they sent it to Audi to look at it. Audi says they filled it up with way too much oil and put the turbo on wrong. Audi quoted thousands in repairs needed to have it run properl. went back to Keifers and there idea was let's get you out of the car and into a new one. yeah what a joke, they idea was to treat it like a trade in. they wanted to give nothing for the car they sold me. there idea was to roll thousand of dollars onto the the next cad and Racine my payment 300.00 a month to cover the money loss on the Audi. they said they are not giving what we paid for the Audi because they were not going to lose money on the deal. what a scam huh? sell you a bad car pretend to fix, and then offer to get you in another car as a trade in and screw the customers over. so I'm the end they sell two cars and put me in debt and a 900 dollar payment for a used car. so in reality, I am stuck with a car that I will be paying over 10k in motor repairs so when it comes down to it, they sold me a car that will cost me 20k over blue book value. just be careful if you use them. they don't care if customers are happy. read more

Dylan and Fadi did it again. Not looking for a new vehicle. I took my CX-5 in for an oil change. I was only curious about the worth of the CX-5 because of the car shortage in the country. I was overly shocked at what Fadi appraised my car. Not being happy with the 2020 CX-5 I looked at the 2021 CX-9. The 9 had some less features but the ride and comfort was the seller for me. Originally I did walk away because of the payment. I Iive in salem area and was almost home when Fadi called me and told me he some how some way got me to the monthly payment I was looking for. He did his magic and I turned around back to the dealership. They had almost all the paperwork ready for me when I arrived. I have been very happy with the CX-9. I would strongly highly recommend this dealership. read more

If I could give zero stars I would. DO NOT GO HERE. Bought a car, signed a contract for 3% interest and $440 a month, 3-4 weeks later they couldn't deliver their end of the deal and I ended up with a huge difference in interest (8.12%) , and a higher payment ($518) I wouldn't have bought a new car if that were the case. I specifically got a new car for the 3% interest and they knew that, I loved my previous car. I asked if there was anything we could do or if I was stuck and they told me I was unfortunately stuck. My bf went there to have them fix the situation and they said since i signed (because they acted like there was nothing that could be done and I was stuck) they aren't doing anything about it. They are definitely as shady as shady gets. HOWEVER, Dylan (the salesman, not the finance douche, along with with Fadi being a douche) is amazing, and doesn't deserve to work at such a shady place. He's very sincere. Great salesman. read more

I bought two cars from Kiefer Mazda 2017 Honda Civic in a 2010 Hyundai XL the 2017 Honda Civic broke down within two weeks of purchase with a warranty and they still tried to charge me for repairs when we signed the contract it was under them Sumption that both cars would have oil changes for whenever we needed them and I went and scheduled my appointment went in to get my oil change today and they told me my 2017 Honda doesn't have that option that my 2010 Hyundai does now how does that figure I know he said that both cars would have oil changes Wherever we took him now why would I get the option for it on my 2010 Hyundai and not my 2017 Honda Civic SI this car lot is full of it don't believe a word they say and I do not recommend it read more

Dylan is the best. He went the extra mile along with the sales manager Fatvi. I've been helping my lady friend find a car and she has been overtly difficult about the entire situation. Both of these guys were calm and helpful for the entire process. I would say if you're going to a dealership to buy a car, you should go here. read more

Amazing experience here. I buy a lot of cars, but this is only the second brand new car I've ever purchased. A 2021CX-5 Turbo Carbon edition. Cameron and everyone else I worked with were never pushy, only friendly and reasonable. I feel that I got an amazing deal, and am 100% stoked on my new ride! This was the kind of experience that makes me loyal to this dealership in the future. I'll be back, wife needs a new ride soon! read more

I wish I had checked reviews before I headed in. It's been a year and I am still upset at my experience with this location. It is hard, hard, hard to visit a dealership with kids. It is harder still when one or both of the kids has special needs. I was referred to this dealership, and this salesperson, by a friend who had an awesome experience, so I give them a star on her behalf. She didn't have any hassles and really enjoyed the experience. For me, I really enjoyed my salesperson's personality and liked working with them. I was up front about my budget, had pre-approval, knew what I wanted, and just needed a salesperson to help make it happen. I completely understand that sales staff need to make quota and they make money off of commission. That's what's so confusing- this sale was a slam dunk but it felt like they were collectively trying to drive me away. I was very clear that I have two special-needs kids and can't spend HOURS at a dealership. I wanted to look online, but their website seems to be perpetually glitching, not loading, etc. I emailed the salesperson and, giving CLEAR parameters, asked if we could work over email. They said YES, this would work great. And yet I was called down to the dealership to check out a vehicle that was over my budget, that they were "pretty sure they could talk their manager into discounting this one vehicle to meet our needs." They pressured me into running my credit when I had already stated I had financing (they just wanted to be SURE they couldn't get me a better deal and to see if I qualified for a BETTER discount.) I was also clear I was trying to get financing on a house and didn't want to mess up my credit. Of course they couldn't find me a better rate or payment schedule, so it was a waste. I was referred to a manager, who looked like the DA from Breaking Bad. It was panic-inducing, like being interrogated and the higher the pressure, the more I just wanted to leave. Our trade-in was worthless but he was doing us a "favor" by taking it if we'd accept the higher price? Yikes. We said, "No thank you." and left. That was 3 hours. The kids mostly held it together through the appointment thanks to a lot of distraction, but were exhausted and shook up the rest of the night, hard to get to sleep, and over-tired and difficult all the next day. Second time I came in alone. The salesperson showed me a vehicle that had just been accepted as trade and needed cleaned and reviewed. They were pretty sure this one would be in my price range but, naturally, they'd need to speak to the manager. I arranged another appointment to come back. I specifically asked not to speak to that manager. I didn't care for the intimidation tactics. They laughed, said they understood, and agreed. That "quick" appointment to come in and talk to the manager about what that specific vehicle was going to be priced (seriously- this couldn't have been a phone call or an email?!) apparently translated into was spending hours at the dealership, first waiting for our salesperson, then waiting on the manager. Despite making, and keeping, a set appointment day/time, they weren't sure if I was coming because I didn't confirm it a second time. What?! You confirm an appointment once- why on earth would you confirm it twice? Confirmed is confirmed. I ended up speaking with the salesperson ONCE and then being referred immediately to the manager I didn't feel comfortable working with. That was a wait as our salesperson took off with another customer but apparently no one communicated that we were waiting on the manager. I should have left. Heck, I shouldn't have given it a third chance. The manager said they'd need to run my credit again to make sure I qualified for their best price/rate (again- pre-approved through my credit union.) He didn't want to talk to us until this was done, so fine. After 2 hours of waiting on a price on a specific vehicle, the manager stated that he didn't know where the salesperson thought the vehicle would be the price I said I needed. He stated a much higher price as the hard line but kept insisting the price doesn't matter because he could get the payments to where we needed them to be. That's asinine and insulting, frankly. There's no finding something that'll work, no negotiation, no appreciation for our business. We felt like he was doing us a favor by even speaking with us. I can't understand where, in any of this, I miscommunicated or left room for interpretation. We wasted our time, risked our credit with two unnecessary hard-checks, and we just felt our time and intelligence were disrespected and that we and our kids had been unnecessarily jerked around. I find myself in the position of shopping for a car again this year, and it won't be at any Kiefer location, let alone this one, if this is how the people are trained. You can't tell me a professional car dealership can't get their website together in the first place. Sick of games. read more