WOW! Fadi and his team (Kevin and Dylan) treated me so nicely! My van had recently broke down and I decided to try Kiefer Mazda after all the positive commercials I hear from Fadi. It's true he doesn't just sell cars, he helps you buy one. I thought I could only buy a car that was 7 years old or more. Fadi listened to me when I said that I needed something that got good gas mileage, was reliable, and affordable. Fadi worked a miracle. I now am buying a 2018 Nissan Rogue Sport! It has mega safety features and is a dream to drive! If you need a car, go see Kevin at Kiefer Mazda. He is a great salesperson! read more

Kiefer Mazda - Auto Repair Near Me - Eugene, Oregon

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I bought a car from them this past weekend. Flew up from SF to get it. They picked me up at the airport, all good. However, the car was NOT in the condition that they advertised. It was pretty badly scratched up, and also had a big X that had been keyed into the passenger door. This was NEVER mentioned on the phone after many conversations, nor in their advertisements. They DID say "it's like a new car!" Since I had flown up to get the car, I didn't have a lot of good options once I saw the damages. Kiefer offered me $100 to "buff it out" when I got home. Well, in SF - you can't even get someone to LOOK at your car for $100. I asked for $250, they countered with $200 and a full tank of gas (which you should get anyways.) Since I didn't have any other good options, I had to accept. Now I'm home and I don't really feel too good about what happened. Pretty lame. I don't see how they could have NOT SEEN the damage. They really should have been more honest about the condition of the car. Buyers beware! read more

Worst service department ever! I took my car there for a flat tire and after they replaced my tire it never drove right again (the steering wheel kept shaking when I drove it and the air pressure in one of my tire kept going down). I had to bring it back to Mazda in the morning when the engine lights went off before work for a couple of days trying to let them know the problem but they couldn't figure it out and finally Ryan was just rude to me and told me I needed an appointment before they looked at it again. It stopped driving right after THEY REPLACED MY TIRE! So I finally decided to take it to a different tire store since Mazda doesn't know how to service tires and the other shop found out that the Mazda service guys put my tires on backwards, the alignment was over 3 inches off and one of the tires had a hole in it. It drives like a new car now after they fixed it. The people at Mazda could not figure this out and they treated ME rudely because they can't do their job. I also had to pay extra for another shop to fix their bad work. I'll never go back there. read more

Damn, can't say enough great things. This was my second car buying experience and what a night and day difference. Trevor found me my dream car that I thought they had sold (apparently he has the same one so we both have impeccable taste I guess), he was super thorough, informative, genuine, had a voice like Ron Swanson and most importantly wasn't pushy at all. Fadi the GM was funny, personable and most importantly worked his magic twice and got me a great APR. Klarissa in finance was also super pleasant and made filling out all that paperwork not so bad. Everyone I worked with was fantastic and I will definitely recommend Kiefer Mazda, and especially Trevor, to everyone. read more

Went to Kiefer to get the 30,000-mile service done on our 2018 Mazda CX-5 AWD. The service manager listed off a number of items the "service" entailed, including changing the transmission, transfer case, differential fluids and engine coolant. The price: $1,100! After double-checking the owner's manual for scheduled maintenance, I found out that the transmission/differential fluids don't need to be changed until 120,000 miles even under "severe service." Same with engine coolant. Sorry, Kiefer Mazda, you lost a customer because of your service department's unsavory "up-sell" tactics. I trust you not. read more

They sold us a car with an alarm that randomly goes off. Literally randomly, any hour, any day. When I take it it to get it looked at and fixed, they charge me 140 just to see WHY the alarm is going off. Okay, sure, understandable for their time and stuff I guess. They claim to find the problem, cool. I pay ANOTHER 580 for them to fix it. Yet, it's not fixed. The alarm is still going off. I go in yesterday to see why, and they say simple fix, just have to recalibrate the BCM which they replaced. AWESOME! I thought. Three hours later, the alarm is going off again with no outside force triggering it and us nowhere near the keys. So now I'm out almost 800 bucks, and the car still isn't fixed. Great service! read more

Fadi ended up helping me get outta an old crappy car into a brand new 2020 with 18,000 miles. He's the best business man in the pnw

WORST place ever to buy a vehicle. We bought THREE vehicles from them when we were younger. The last one was a Chevy Tahoe and 2 days after I bought it, the engine blew. They absolutely refused to help us. I was pregnant and very sick. They granted us an "audience" with John Keifer and he proceeded to tell my husband that he wasn't going to help us because he didn't like my attitude! (I'm sure I looked miserable, because I was.) Keifer SUCKS. They take advantage of people and don't take care of their customers. I will NEVER, every buy from them or recommend them again! read more

Don't go here check yelp reviews just got out of there , and now my brakes don't work was working fine don't trust these people

I do not usually buy from dealerships anymore. Not always the best of experience. I have used a broker for the last 20 years but we were in a timeframe to replace my wife's car due to hers being totaled in an accident. She really wanted to stay with the Mazda she had before. Eric Q was our sales guy and we appreciated his style and lack of sales pressure. After looking at her potential next car we gave it a night and said we would call in the AM. We made an offer and they countered with a very reasonable offer that we accepted. Because we were from out of town (4 hours) and had limited time due to another obligation that day to make this happen, Eric and Kiefer was able to get us in and out in about an hour. They were very professional and personable. Thanks read more

We been shopping for a truck we found one at kiefer Mazda they wanted us to come on a Wednesday in which is a work day I live apprx 75 miles from eugene. We told them that we will be their Saturday at 10 am. they email me on Friday night and told me they sold the truck. It took us a long time to find a truck in our budger read more

I have had my car serviced at Kiefer for a couple of years now. Quick service, friendly, knowledgeable staff and no unnecessary "upselling" to more services, parts, etc. I recommend the service department at Kiefer Mazda for anyone unsatisfied with their current mechanic. read more

So irritated I scheduled am appointment online for this morning and I get here and no one is here. So went to the website on my phone since I know they have chat agents there. We'll they couldn't even tell me when they plan to open for the day! He said a "team member" would contact me back, no time frame specified and then proceeded to leave the conversation promptly without giving me a chance to ask anything else. So I'm sitting outside the dealership, having woke up early to bring my car in and having drove 25 miles to get here with no clue if/when anybody will show up! And to add insult to injury I just received this email: Currently our Internet Sales Team is unavailable to immediately answer your questions.  However, please know that your inquiry is important to us and we will be in contact with you by 9 a.m. tomorrow, or by 10 a.m. on Sundays. Oh and they don't even have an answering machine so I can leave a message to be called back whenever they do decide to open. read more

I have finally given up on getting anyone at this place to help me. I have never wrote a bad review in my life, but after multiple calls and finally sending an email and getting no response, I am not sure what else to do. I have bought three cars here. Three. Two the first time on the same day, then when we found out we were expecting shortly after wards, I traded my car back in for a car that seats more people. First, I bought a Honda Civic. When we got it home we realized the back was being held together with zip ties. I thought it was a joke and we had to argue with them to get it fixed even though we purchased a warranty. Even if we had not purchased a warranty, who sells a car like that? Then, the thermostat went out and we had to pay $100 to fix that. No big deal until it went out multiple more times. Like 4-5 more times. They then wanted to charge us $250 to fix the thermostat sensor. By that point I got two second opinions saying sensor was fine and it was the thermostat they had fixed multiple times. So, they wanted to charge us $250 to fix something that was not broken. When I spoke to Fadi about this he told me to call him in a couple days and he would fix it. Well, I called and called and left messages. No reply. I finally gave up and sent an email. That was March 22. I am still waiting for a reply. The second car I bought was a mazda 6. The day after I bought it, it would not start. I had to have a friend come jump me. They did replace the battery, but you would think they would check the battery before selling it to someone. When I went to trade this car in they told me the engine was covered with oil and started listing things that were wrong with it. Ironically, I had just had it in their shop a few days before getting everything fixed on it. When I told them that, I didn't hear another peep. When I went to get the third car my hands were tied, since I had just bought the first two, they were the only ones I could really trade my car in for and get any value for my warranty. I got a mazda 5. The brakes constantly grind and squeal, and I was told "that's how mazda breaks are". I just gave up at this point. My friend that referred us has bought two cars here (though she bought new so has not had issues with their service department) and has never received her referral bonus Fadi said he would personally take care of. This whole experience has been a joke, and if I could go back in time I would never set foot in this place. In my email I stated that we were treated like they just wanted us to go away. The fact I have never received a reply just proves this to be true. read more

I have bought 4 cars from Kiefer Mazda. The last two from Mitch.. Ripke@gokiefer.com. He worked with me on my schedule, no hassle, no pressure, and even had somebody go to Portland to get the car I wanted in the trim that I needed. Walked me thru every step and I can't say enough about Mitch. Nice guy, great dealership, supior service. I won't go anywhere else. And if you do go see Mitch make sure you tell him Rob S. Said to ask for him. He's never let me down! read more

Kiefer Mazda - This is the car Mitch helped me get into. A Mazda 3 Touring Hatchback. In Soul red. Very sharp car. - Auto Repair Near Me - Eugene, Oregon

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I have went to Kiefer Mazda, hoping to get a car and I did. I think they saw an easy mark with me. I got a 2011 Nissan Versa. They didn't clean it hardly at all, the seats were gross and the key that came with the car hardly works at all. It is shaved down, making it hard to open tje door and while the car is running, tje key comes right out. I called to see if I could get a replacement key and the sales person said that she would ask management but they probably would not give me one. So now I have a car that has dirty seats with keys that don't work very well. It took me 10 minutes this morning to get in my car and the dealership won't do anything to help me. I will never go to Kiefer Mazda again!!! read more

Scumbaggery. (I should note, before proceeding, that these people leap upon comments made about them - at least on Google Plus - more than any entity I've reviewed in my life. A bit of an obsession with public image, wouldn't you say? People are entitled to their own views based on personal experiences without having the overtly desperate Public Relations Squad swoop in with their all-too predictable last-word spin) So I get a flyer in the mail, with a quaint lotto-like attachment: flip up the little panels to see if you've won! Of course, *all* of these flyers are winners... depending on your definition of the term. You see, there are four prizes: three big cash jackpots, and then a great many $5 gift cards for a certain mega-chain store (it starts with a "W"). In other words, if you get the flyer, you get the card. So what's The Catch? The Catch is that you're supposed to show up at the dealership to claim your prize. Starting to smell fishy? Starting to suspect that they're not giving away gift cards out of the kindness of their hearts? Oh, it gets better. Part two of The Catch is that you have to call a number on the flyer... as it turns out, to schedule an appointment time to claim your prize. And if that little tidbit doesn't set off alarm bells, then I've got a cozy condo in Fallujah to sell you. It went as follows: I called the number, got some despondent woman who immediately said "I don't know what your prize is" (!) "and you'll need to schedule a specific time to come in". Really? To pick up a $5 gift card? The explanation was that "they couldn't have thousands of people showing up at the same time", as though handling a simple line of people would be super difficult. Let me simplify this process, translating from BullShit to reality (not least because my dad was running this scam back in the 60's; it's not exactly rocket science): - A company uses a misleading technique to get you in the door (a "you may have won" mailer in which literally everyone is a "winner") - You have to go to a specific place at a special time to get your "winnings" - Once there, it's an hour of some commission-driven sleazebag trying to buddy-buddy you into buying a car you don't want/need (if you were there for a car, you wouldn't have needed a sketchy & insincere flyer in the mail), followed generally by the "hard sell" guy, a salesman brought in to close the deal in a decidedly rougher manner than the first guy's overabundance of social lube All for a $5 gift card. What kind of above-board business engages in this kind of practice? The kind that'll have some guy pounce on this review ASAP... rest assured. ;) P.S. None of this should be surprising from an organization that runs TV ads claiming to be near downtown Eugene. Which - as you know if you've lived here for more than a day - is utter crap read more

I was recently at Kiefer Mazda to co-sign for my Granddaughter and I am amazed at the level of customer service we were shown! It was genuine and honest. Fadi and Ryan will always have my respect. The main reason why? They treated my Granddaughter as if she were their own child or relative. They gave her a fantastic deal on a new car and on top of that, gifted me with a wonderful and thoughtful gift. I know where I am going for my next new car! Thanks, guys! read more

I purchased a vehicle in June of 2018 and that experience was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I received there this past December, they put an oil filter in my vehicle that had no seal so the oil leaked out in just a few weeks. I had to make an emergency stop because I was suddenly out of oil and had someone replace it and refill the oil, which was completely empty. When I took the faulty oil filter into the service center at Kiefer, they implied that either I or the person who replaced it was lying. I did not feel like they had taken me seriously, or were willing to compensate me for their mistake. In the same visit, I spoke with someone in their service center about getting some scratches fixed on my vehicle before the extended warranty I purchased expired. I was told that they would call me back with a time, since only one person does interior repairs, and I never heard back from them. Now I feel like they possibly shortened the life of my vehicle with the oil filter error, and that I wasted money on warranties that they did not honor. This is my second Mazda, but probably my last, and I would not recommend anyone purchase a vehicle from them, and if you do, don't use their service center and definitely don't get talked into any protection packages or warranties. read more

Always pleasant and fast and efficient My kind of place. Coffee. WiFi and amazing kind staff. They have a few express oil change so you get higher quality oil changes in like 30 minutes including a car wash. Earn points towards free rewards.... I just cashed in 50% off my oil change with my points read more

I purchased a 2012 Mini Cooper Clubman S in January 2016. In June (2016), I brought my Cooper in for my free oil change (synthetic is standard at Kiefer). My service adviser was Nick. I told Nick that my car was sluggish and that perhaps I needed a tune-up. Rather than simply just adding a tune-up Nick stated he would perform a diagnostic exam (free of charge) to see if in fact I even needed a tune-up. Turns out I did not need one but because I am very familiar with my car and Mini Cooper's in general I still opted for a better spark plug. My car was running sluggish because I needed an oil/filter change. Nick, quoted me the cost, the time frame he needed to complete the job and offered to have someone drive me home and pick me up if I did not want to wait. The service waiting area was clean and comfortable. Nick, checked with me a few times while I waited to give me status updates. The experience was thorough, there was no up-selling, and the job was completed under time. Thank you Nick, and Kiefer Mazda! read more

We had the absolute BEST experience buying from Kiefer Mazda. The staff there is not only into sales, but really wanted to ensure that we ended up with a car we would love. I can not say enough good things about the GM, Fadi, along with our salesman Todd and Dylan from finance. I look forward to working with them more as we get our service done there and return to buy our next car there as well. How they treated my family when buying our car truly made us Kiefer Mazda life long supporters! read more

Hands down one of the best experiences I've had buying a car! Fadi made it so smooth and so easy and was mostly done over the phone. He got us a great interest rate even for us! So much so that I recommended him to my Son who is now also buying a car from him at a great price and interest rate and payment to fit their budget. I think he made my daughter in laws year! You rock Fadi and Kiefer Mazda! You've got customers for life now! read more

Do not buy from these slime balls. I am a 19 year old college student and they took advantage of me and lied about the process when transferring states. The truck has a lot of problems that I mentioned in the beginning but they bullied me into this truck. Lesson learned don't be a fool like me. read more

I am giving this one star because I traded in a car with Kiefer Mazda in 2015 when I got a Mazda from them. Since then it has been a struggle because the car that I traded in they sold at auction and for some reason the car is still in my name. The car has received numerous tickets and has been towed and stored. I have called every number I could find to get this addressed because I am receiving letters stating I owe thousands of dollars in towing fees and fines for a vehicle that I traded in over four years ago. Kiefer Mazda has been absolutely no help and just offers different phone numbers that ultimately end up in dead ends. I'm super frustrated at this point and it's almost embarrassing that a dealership this established would let something like this happen. If I were you I would not feel confident in trading a vehicle here and would look at another dealership where this stuff doesn't happen. read more

By far one of the worst places to purchase a vehicle. Last year I bought a brand new CX-5 and as I drove home I noticed a high pitch whistle. I called to complain and have been given the run around ever since December 18. The main manager phaddy "assisted" me once with this problem. He got into my car to go on a test drive to listen to the noise. As we drove I told him I could hear it, and then he proceeded to tell me he's partially deaf and couldn't hear a thing. The service at this place is a joke. I'm always told I'll get called back, and as you may guess I don't. Everyone I talk to I tell them not to buy a car from here. I will never purchase a car from here again. I hate my car so much I wish I never purchased it. It was "fixed" once, and then after a day the problem came back. I never write complaints, but after so many times being let down by this company I wanted to warn other people before buying from them. Also it took them about six months to get me my spare key, and I still don't have my cars manual. I purchased this vehicle brand new.. read more

Just bought a pre-owned car and I am very impressed. Kiefer Mazda is the best dealership I have used in the 35 years I have been driving. Definitely recommend their service department as well! read more

If I could give this dealer a big fat thumbs down I would. Back in July I traded in my vehicle for a used truck. It did not come with a warranty, but they assured me that their team had looked over everything with the vehicle and that is was fine and there were no problems with it. I also asked if the tags were rolled into the payment and covered for the year, they said this was covered and that I would receive my tags in the mail. Well I have certainly received them in the mail alright, I got a letter from the DMV saying that I owe $86 in December for new tags even though the dealer charged me $77 for them in July!! Since I bought the truck, within exactly 4 months, I have had to put in a new battery, new windshield wipers, a new fuse for the lighter, the rear passenger windows motor is broken and needs replacing, the drivers side air bag was RECALLED! And my servicing dealer in Portland took care of that for me thank goodness!! I also had to do a 60k work up on it because even though it was so close to it, they didn't do it!! The passenger side mirrors casing is cracked and needs replacing, came like that off the lot, I asked them if they could fix it for me, I mean I am paying you $20,000 for a car, but no, they refused. Are you kidding me! I also need new tires within 20k mile. Why? Tires come with 100k miles on them, do you want to tell me why there were only 30k worth of miles to drive on those tires?!? They obviously did not look at the truck, lied to my face, and stuck me with something that I had no idea what was wrong with. I have put so much money into fixing this truck because of their inability to fix a vehicle before they put it on the lot to sell to someone. I asked all the right questions, a bunch of times, and they gave all the right answers, they just all happened to be lies. And they sold it at full blue book value, with all the problems, are you kidding me, if they had actually fixed everything and put new tires on and such, THEN your allowed to sell it at full blue book value. Kiefer Mazda is a bunch of no good, lying, scum bag swindlers!!! If I were you and buying a new car or used car, I would seriously go to ANYONE, besides Kiefer Mazda, you think your safe cause it's not a mom and pop dealer, but your not, it's still a lemon lot. I should have known from the commercials. And since I've started gripping about them to anyone I meet asking, I have found out that a lot of people have had problems with them. My suggestion...do your research before you ever set foot on their lot. They don't have the best history. I wish I knew that sooner :( read more

I met Ron Stuery a few months ago and he promised excellent service on my '05 Cayenne. Scheduling was easy, I got in the day I wanted. Jen Crus greeted me and promised I'd be done in an hour. Went for a run along the river path nearby. Jen had it ready when I got back, Ron had hand washed my car himself. Everyone was great, AND my oil change was about half the price of luxury dealers. I'll never go anywhere else. read more

highly disappointed, received 3 phone calls before 9am, asked them not to call back , thar I would come in when I was going to purchase a car and they did not. I called asked to speak to a specific individual and told him of the experience i was having and told him I was looking for a 2017 Mazda Sport Sedan and would be willing to set the appointment so he would not miss out on any commission he may receive. I show up at 5 to find out he is not the individual who would be helping me, a lady said she would go inside to see who I was "assigned" to, waited for 10 minutes and nobody showed. We left, as we were leaving another lady stopped us to ask why we were leaving and I told her ..she then looked at me and said well good luck finding a good quality car then... Will not spend my money here ever! read more

I just bought my 2nd Mazda from Kiefer Mazda a few weeks ago. I had a great experience with my 1st purchase of a used model. This last experience with Mitch Ripke was great too. He is so friendly, honest and knowledgeable - it is reassuring. I got in contact with him after my friend bought a new car from him and I reached out to see what there was for me. He asked me all the important questions about color, transmission, interior, and features. Then when I got there, he had 3 cars ready for me to inspect and checkout. I really appreciated this! Even though I knew I didn't like Leather interior and I was pretty sure I don't like coupes, he still had them ready so I could make sure. The test drive was great - he encouraged me to push the car to see what it could really do as far as get up and go and the Blind Spot Monitoring System. We worked on the numbers and made the sale. One draw back was that the exact color and trim I wanted wasn't on their lot; it was on another lot somewhere up north. So I bought the car before having been in the actual car. I was told I would get it the next day, but that didn't happen. It was not Mitch or anyone else fault at Kiefer. The lot that had my car was being extremely difficult with the coordination to make the trade for my car, so it actually took a few days to get. I was not happy about this delay, but Mitch and his Manager, Dean did everything in their power to make sure I was a happy customer. There were a couple hiccups in the process of buying this car, but in the end I very much appreciated how they went the extra mile to make me happy. I recommend Kiefer Mazda and Mitch Ripke to anyone interesting in buying new or used. PS: Mazda is the best car I have ever had =) PPS: I always get my Mazda serviced at Kiefer Mazda - they know my car inside and out!! read more

Kassie Busby is the coolest person that works for Mazda! If you are looking to buy anything ask for her!!! I highly recommend her. She went out of her way to make sure everything was perfect! Thank you! read more

Great experience. They let me know I needed new brakes, provided a quote and were not pushy about it and were extremely helpful. Likelihood of letting them replace my brakes, 100% read more

After going to several dealerships and feeling very disappointed I went to Kiefer Mazda. My salesman was Jet and he is so nice, helpful and a genuine guy! I bought a Mazda 6 and am so happy I did! I absolutly live love it! Today I went in for my oil change and was treated by very nice and helpful staff, they checked everything for me too. Afterwards Jet helped me get my phone synced into the bluetooth, so cool! Honestly the best place every to buy a car and have it serviced, Thanks guys read more

I enjoyed the services!! The wait time was a little bit long but the results were very good!! My car runs great!! Also they were able to get the price down which helped out because I brought in a coupon the was from Castro oil so they gave me the discount plus the manufacture coupon:) I would recommend Mazda dealership for anyone that has a new or used Mazda!! Thank you Mazda dealership for helping me get into such a great car!!:) read more

I recently took my Mazda 3 into have a recall repaired on it. During the service inspection the mechanic told their reception my front breaks were at "20%" and recommended them to be replaced. I got a price quote I thought was a little and high and found one less from an auto mechanic in Springfield. The tech there told me my breaks are fine and at about 50 or 60% and did not need to be replaced yet. If Kiefer Mazda is trying to tell you something needs fixed. Thank them and get a second opinion. read more

I am still in shock buying our new Mazda. It was a great experience for my husband and I! Fadi answered my thousand questions with grace and kindness. He operates in integrity and transparency. Adam our Sales Consultant and Dillion in financing....I'm not exaggerating- an amazing staff! We anticipate buying my husbands car next and without a doubt- it will be here. My husband is working graveyard and their attention to detail and swiftness was greatly appreciated! read more

Where do I start. Well I bought my very first truck at kiefer and they lied on there whole 5point expection and remind u I was a new mommy and was needed of a good reliable car. but it didn't stop them from lieing to me and selling me a lemon so I started having serious problems with my car and they did nothing to help me after I used all my savings to get a car. so after everything is said and done I tell everyone don't buy a used car from kiefer Mazda! read more

Very disappointed. Bought 2 vehicles here 4 years ago and 4 or 5 cars from Keifer kia and always satisfied yesterday's experience made me question my loyalty to a local company. read more

Great customer service and they wont sell you something you don't need. I have been bringing our vehicles here for years. My husband and I trust their service department to always come through with honesty, good service and fair pricing all done in a timely matter. The staff is friendly and it is clear that the manager Tyler in this department wants to ensure a good customer experience. read more