It has been many years since I've eaten KFC. Thanks to my friends at UberEATS I got a nice offer, so I stopped in to pick up lunch. My chicken tenders were small and rather dry, fries were tasty and a generous portion. The biscuits were tasty as well, and I imagine quite unhealthy! Pickup service was fine. Don't see myself stopping by too often, other than for a deal too good to pass up! read more

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Formal Complaint: Severe Mismanagement, Customer Mistreatment, and Points Theft - Store #177 N. Powerline Rd To: KFC Corporate Guest Services / EM Squared, LLC Franchise Management I am writing to file a formal complaint regarding a horrific experience I had today, May 23, 2026, at approximately 4:30 PM at the KFC location at 177 N. Powerline Rd, Deerfield Beach, FL 33442. I have been a loyal fast-food customer for over 35 years, and I can say without understatement that this was the absolute worst service experience of my life. Not only was I effectively robbed of my rewards points for food I never received, but the sheer hostility, entitlement, and complete lack of professionalism from the staff on duty was staggering. I arrived at the store at 4:30 PM to pick up two mobile orders. The cashier informed me that one of my orders was canceled. However, I pulled up my KFC app and showed her that the order was fully confirmed, and 500 rewards points had already been deducted from my account. The cashier refused to look at my screen, shrugged her shoulders, and completely dismissed me. I immediately asked to speak with the manager. When the manager approached, she repeated the exact same line without looking at the proof on my phone. When I asked what my options were to resolve the issue, she bluntly told me I could "call corporate." I agreed and politely asked for her name so I could document who I spoke with for my corporate refund request. She ignored me, turned her back, and walked into the office. After waiting for 5 minutes, realizing she was not returning with a business card or information, I asked again for her name. She openly refused to give it to me and stated, "It doesn't matter." I explained that I needed her name to document the conversation for my refund, and she still refused. At that point, I asked both the manager and the cashier for the General Manager's or Franchise Owner's contact information. They both flatly refused to provide it. The staff treated me like a criminal rather than a paying customer. To be ignored, dismissed, and denied basic management identification is entirely unacceptable. The woman acting as the manager on duty at 4:30 PM 5/23/26 is a liability to your brand and should be terminated. Her behavior was horrendously rude and completely toxic to a customer-facing business. Ultimately, I left the store with no names, missing food, and 500 rewards points stolen from my account. I expect KFC to take swift action regarding this location's management. I look forward to your prompt response and a resolution to this matter. read more

Worst. Wait time was more than 20 min for an order of apple pie I added to my order. I ordered 3 piece combo extra crispy thighs with fries. What I got was regular crispy breast with mashed potatoes. The single food I hate the most is mashed potatoes. Never again. read more

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This experience brought back 1990's nostalgia. It makes up for Boston Market's absence and it's in desperate need of some Blockbuster Video 5 day rentals. I'll make up for it with Season 3 Episode 7 of Chucky on Peacock. We went with the Tuesday Only 8 piece bucket for $10. We added some leftovers from the fridge to spice things up -- a glass of Frontera Cabernet Sauvignon from Chile, BOGO Fresh Express Bacon Caesar Salad Kit from Publix, and some Zinho Garlic Bread with Cheese from Gala Fresh Farms, formerly Western Beef in Scandalfoot. Okay, so most of this has nothing to do with KFC except for the bucket of extra crispy sinful satisfaction. It did not come with any sides so we turned it a little adventurous. This Tuesday special has to be ordered exclusively through the app. Stars subtracted because I was with my dog and the drive through window does not handle pickup orders. I left my dog in the car to grab the order and was worried about somebody snatching him while the order was 15 minutes beyond its promised time. Next time, the dog stays at home. read more

KFC - Rainy day fun - Chicken Shop Near Me - Deerfield Beach, Florida

I don't know how many times I specifically ask for NO PICKLES, NO FLIPPING PICKLES! I don't even know why there are pickles on a chicken sandwich. It's disgusting. read more

Good was fresh , everything was good had heard not good things but it was very pleasant .

It's bad enough that this is the most expensive KFC in the area but now they're automatically upsizing your drinks for an extra $1.50. lunch cost 13 bucks! Be careful if you don't want to spend that much money. read more

KFC - Chicken Shop Near Me - Deerfield Beach, Florida

Hot & Spicy Wings. GOOD. Decent sized Chicken Wings (8pc) which were good value for your money at $4.99. The Chicken Wings were really not that Hot & Spicy which was fine by me. The heat was noticeable but tolerable once eaten. They were also nice and crunchy. I wasn't a fan of KFC'S Regular Fried Chicken the one time I had it but will give it a second chance after eating these Chicken Wings. The Recipe for the KFC Menu Item originated in TRINIDAD AND TOBAGO having been offered in other markets worldwide previously. The Hot & Spicy Wings are a Limited Time Offer and won't be on KFC'S Menu for long. RECOMMEND. read more

I placed an online order with the KFC in Deerfield Beach on November 25, 2024. I ordered a "deal" plus several additional sides. When I arrived to pick up my order, there was a delay. A young man came to the counter to tell me that they had no coleslaw. He said they would make a substitution. A woman then came to the counter with my order. She said that they were also out of fries. I told her that was fine, she could take the items off of my order and give me credit. She stated that the store had nothing to do with the online orders, I need to contact the company to be credited. When I got home I found that not only were all of the extra sides missing, there were no sauces, and the original "deal" was incomplete. I contacted the company with my order number, and explained the situation. I received a credit, but only $15.75. I told the company that this refund was insufficient, but there was no response. After the refund, this cost me $44.10. This was the most expensive incomplete order of food I have ever had. Over $44 for a bucket of chicken. To add insult to injury, my phone number was on the original order. Someone could have called to tell me that they were out of items before I drove to the store. Apparently, no one could be bothered. I will never go to KFC again. read more

This place has so many bad ratings - what are y'all expecting? Fast food, thank you for being fast. Extra crispy chicken, thank you for being crispy. 3 stars, I'm just here for the chicken. My last visit - the young lady who took my order was very polite and and straight to the point. I prefer that. The young man at the window was friendly enough, acknowledged my question and said thank you. read more

Food came out much quicker than it usually does so that was awesome. The lady at the window, however, knocked this down 2 stars -- almost 3 to be honest. Her name was Samara and she was NOT pleasant whatsoever. I asked for sauces and I do not mind paying, (although I find it crazy, I'd never question it) she had such an attitude while informing me. Customer service matters and when you treat people that way, you do not get far in life. I love KFC so I'll just change locations, I usually don't have a good experience here anyway. read more

KFC - .25 cent sauces. Order at the speaker so you don't get attitude at the window. - Chicken Shop Near Me - Deerfield Beach, Florida

We just left. Wanted the KFC original with the Colonel's secret seasoning. Don't do it often ...but Found out after eating and asking the manager What happened to the flavor. It's No More! Recipe has changed. Now is my chance to try Popeye's. Has to be better then the bland chicken we just ate!!! I must say the business is clean and service was good I wish it wasn't so!!! read more

Employees don't have good service as if they don't wanna be there! And they got my order wrong! Work very slow!

Just an overall bad experience. Chicken was cold, service was slow and rude. There is no ambiance in a drive thru with caustic rude employees. read more

Still on Covid hiatus however, my Wife had a jones for KFC. I have not had a piece of KFC chicken in so long I remembered still having all my hair. She ordered two of each original and extra crispy. My review is: eat the breading, throw out the chicken. The original was so dry and tough it was like cotton mouth and chicken jerky. The extra crispy was slightly better. The coleslaw is ok. As I had remembered from so long ago there was a lot of under fried breading ; well they have been consistent. Our Uber eats experience was excellent. read more

KFC - Under cooked breading - Chicken Shop Near Me - Deerfield Beach, Florida

Venue serving fried chicken. Can be had regular or extra crispy. You can't beat the price for a two piece which comes with a breast and leg. I was able to substitute a thigh for a leg. Better deal as a thigh is large compared to drumstick leg. Comes with a medium soda, choice of side and biscuit. A Kings ransom at $5.00 I substituted the mashed potatoes with potato wedges. Thick fried and very good. Chicken was excellent. Not greasy. Pleasantly tasty. Soda is unlimited but limited to only about twelve choices including iced tea. Biscuit was soft and flaky. Place is immaculately clean and that includes the restrooms. Service is helpful and friendly. I know food of this kind is not healthy but life is short and I try to make the best of it within reason. Not an everyday meal but twice a month is OK. Ambiance is very easy on the eyes too.! read more

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Crispy chicken wings Not crispy at all Publix Chrispy is 1000 times chrispier n better read more

All of the above especially FOOD . This is not the first time the food was HORRIBLE, it will be the last time that we will purchase again!!! They should be ashamed of themselves we purchased 3 orders of 3 piece meals with two sides around dinner time 5:30 pm, when we got home we had to throw the whole meal away disgusting not EDIBLE!!! read more

Twice fried chicken. Who knew? I went to this location for lunch and was served "original recipe " chicken that was so dried out and burnt I could tell it was leftover from the night before. Lesson: if you take an early lunch(11:30am) avoid this KFC. TRY PDQ! read more

LACOYA is the BEST associate I have ever encountered at a fast food restaurant. Her customer service skills were so perfected, it was like a human AI. Quick to take the order, grateful for your business, didn't miss one thing, literally perfection. I'm beyond impressed! Food was hot and made fresh to order. Chicken was still hot when we arrived home, gravy was still piping hot and smothered perfectly over the mashed potato and coleslaw was perfect. Biscuits were fluffy and warm. We ordered three different types of chicken and regardless of which recipe you opted for it was made perfectly! Can't empathize how great this location is. I know, it's only fast food and not a 5 star restaurant but when everything is done right like this, I'd rather have a meal here then somewhere else. read more

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Gross. I grew up a kfc fan. Hadn't had it in years. Went to this location and got chicken strips, green beans, a biscuit and cookie. Service was fast (because no one was in line, should have been a clue). Whoever is making the food used zero salt. The strips were completely bland and not even crispy. The breading fell off as soon as I touched it and was slightly soggy to the touch. The green beans also had zero salt or any flavoring at all. Again, the biscuit has zero salt, it was over baked. And the cookie was stale to boot. If you are ownership reading this, fire your crew and start fresh. They are the reason the franchise is suffering. No care whatsoever read more

We do not eat or get take out from anywhere to start with. We decided to treat my 90 year old mother to a KFC dinner since she had never had it. We ordered a 12 piece bucket meal 1/2 original and 1/2 extra crispy and 2 additional grilled chicken breasts we had the cole slaw, mashed potatoes, and macroni and cheese. Everything was absolutely incredible and hot. The staff at this location was extremely helpful and polite. The order came out quick and riding home smelling the bag of goodies would make anyone hungry. My compliments to the staff and management at this location. The place was neat and clean and very appealing to enter. My mother loved it. read more

Today my family wanted Chick-fil-A. As were driving to the Chick-fil-A in Deerfiend beach fl located at at the intersection of Powerline and Hillsboro I noticed a completely empty KFC on the north/west side of that intersection. Passing the KFC jared a memory of my cousin telling me about how the KFC chicken sandwich was sooo much better then Chick-fil-A. We proceeded to the Chick-fil-A where there was a huge line (probably 20 cars deep) for the drive through. There were 2 people outside smiling and taking orderers. We all ordered and had our food pretty quickly considering the line. I decided that I wanted to get a KFC chicken sandwich to compare and since there was no line I drove across the street to the KFC. There was still no line. I pulled up to the drive through and waited. Then waited some more. No one was talking. I wondered if the place was open. No one was there. No other cars in the drive through. It was like a ghost town. I pulled around to the window. There was a young lady there with her back to the window typing away on her phone. I waited a minute thinking she would eventually turn around and notice me. She didn't. I tapped on the window. She turned around and acted like I was bothering her. She opened the sliding glass window. I asked if she was open. She said they were open and that I needed to drive all the way back around the building and speak to the drive through speaker (there was no one behind me). I explained how I had waited at that speaker but no one was talking to me. She asked me to park my car to come inside and order. I asked "cant you just take my order right here". She grunted and said "only if its a small order". I told her that I only wanted a chicken sandwich. She allowed me to place the order and asked me to pull forward and wait in a spot. I asked "why? wait for what? There is no one behind me". She said "yea I guess you can wait right there". A minute later she handed me my chicken sandwich. My review of the sandwiches would be that they taste pretty similar. The Chick-fil-A gets bonus points for good customer service though. The KFC service was lousy. To whoever owns this KFC.... If you care anything about your business I suggest that you hire new management. Maybe put a smiling face outside to take peoples orders like Chick-fil-A. Your food was good but your service sucks. read more

KFC - Chicken Shop Near Me - Deerfield Beach, Florida

I can't believe I'm gonna write my take on a place like KFC. First of all that specific location I went to was either a brand new one or a remodeled place and for a fast food place it looked great. Very clean and nice decor. As to the food it's regular KFC, it's either you like it or you don't. Normally I avoid places like KFC but from time to time one has to cheat. Anyway all positive with the exception of the prices. I had a 3 piece chicken meal at $10. I don't know about what everyone thinks but for me I think that is ridiculously high. Is $10 a meal at a fast food joint becoming the norm, I guess, but I feel it just too much. The only reason I'm giving this place three stars is simply because of the prices. I've had the same meal at other KFC for around $7 to $8. read more

Ordered a spicy sandwich combo with 3 sides on Uber. Only received the 2 sides. And I mean just 2 sides. The sandwich was missing.

Ordered a meal with corn and Mack & cheese, I got a mostly wing and one mash potato, my drink was reluctantly given to me. Of course no receipt. read more

Sometimes you just need some KFC to get through the day. Their original recipe is second to none. This particular restaurant is super clean, which I was very impressed by. Friendly staff and delicious hot food was served. Thoroughly enjoyed it. read more

KFC - Chicken Shop Near Me - Deerfield Beach, Florida

The Manager today was so RUDE and dismissive of my request. I will never go back to this place and I said to her real nice customer service and she walked away. On top they messed up on my order again. KFC needs to hire better people at this location. Also train their people better to serve customers and teach them about customer service!!!! read more

I was in and out of the drive thru within 5 minutes. The man who took my order was extremely nice and patient and got my order correctly. The food tastes amazing and I will return :) read more

This is a spacious and clean KFC, but the best thing about it is the employees. Service is fast and courteous. During my first visit here, a nice young man came around the tables to ask if everything was ok and if he could bring refills or extra condiments. Very unexpected but nice surprise for a fast food restaurant. Wish I lived closer. read more

Finally a KFC by me! This place just opened and I'm hoping they keep it as clean, friendly and fresh as it is now. My new spot!

Was greeted with a great big smile as John took my order..if only a portion of Americas work force we're this courteous and eager to work, it'd be a much better place. The food looked as though someone was trying to impress me, better than it appears on the menu to be honest. The entire staff seems well organized and helpful. Best fast food experience I've had in a long time!! read more

RUDE SERVICE! They have an attitude as soon as you drive up, and they NEVER get the order right every time I get home to eat we got the wrong sides and they leave out our cookies. They can't even say it's because they were busy and haveto rush because their is rarely ever more than one car there. read more

my food arrived cold and the delivery guy dropped my soda. I still did not get my refund...

Wilson is the MAN he is so nice we you go to KFC he is the example of amazing customer service thank you KFC!

This has to be the best KFC I have ever been to. I've only been in the drive-through but I have to tell you they get the order right every time and the food is perfect. I have recently discovered the best chicken tenders offered by a fast food restaurant and those are the ones at KFC. They are always on point. I am not a big fast food person and definitely do not frequent KFC's but the ones I have Tried are always a hot mess. So it's refreshing to know you can go to this one and the food is great and the service seems to be correct consistently. read more

The new chicken and waffles are actually really good. Not a big fast food eater but I will be back soon. Also Paul helped me at the drive-through. He was very nice and professional.!5 read more