Great products and helpful staff. They are my store of choice for my pet care needs.read more

I had issues. Right then, it was a crazy sick cat who needed the right kind of food asap. I did…read morelots of research online and found this great food that I could buy at this random pet store down the street. I'd been buying my stuff online for years, so going to a store was pretty foreign. I also needed soft food but I wasn't quite sure what kind, cause I also have a fat cat who shouldn't be eating much ... fat. Something very prevalent in soft food. To make a long story short, I met someone - a few someone's - and they have been awesome. I actually enjoy going to the store to buy cat food just so that I can see who's working to say hi. They helped me pick out soft food when I desperately needed it and I am eternally grateful. (The soft food I was feeding them previously had too much fat in it and had to be switched) Since then I've gotten toys, and beds and all kinds of stuff. I'm almost out of soft cat food. :)

I really love this little Mud Bay tucked away in the heart of Fairwood. Despite being a smaller…read moreshop, they're usually well-stocked and carry a thoughtful selection of quality pet products. The staff are always warm and welcoming, which makes each visit a pleasant experience. My cat especially looks forward to the little treat they include with each purchase - it's such a sweet touch! I mostly come in for freeze-dried treats and small catnip toys, and everything I've picked up so far has been a hit. I also appreciate that the food and toys they carry seem to be high-quality across the board.

I just adopted a cat 2 weeks ago and since this store was close to my home I decided to stop in and…read morecheck out what they had. The staff asked some great questions to narrow down my food choices and I found some great options! Bunni did a great job showing me different options and even gave me 2 sample bags of dry food to take home and try, Friendly and helpful staff, great selection of food, treats, litter boxes, litter, and lots of toys. I got a tunnel for my little guy and as soon as I set it up he was curious and running through it. This is a great store for pet owners. It is employee owned and they really love their jobs. Stop in and check it out!

This Petco is by far the worst for grooming. My dog has gone here since he was a tiny pup. Well due…read moreto Dec 2022 snow storms this Petco cancelled my dogs grooming appointment because his groomer Shelby couldn't make it in. Fine. But thanks for canceling a little over an hour beforehand same day. Thanks for also not getting my dog rebooked on next available. Instead he was just skipped and shit out of luck. So fast forward to 3/31/23. I call again to see about getting my dog groomed. Apparently Shelby doesn't want to groom my dog because I was annoyed at how they handled his cancelation in December. The salon manager apparently can't get my dog for WEEKS. Lol really WEEKS?! Just say you don't want to groom my dog then. The amount of horrible customer service is terrible. Reason why I went here was because it's close to home and my dog actually really likes Shelby. But to blow off your loyal customers and say too bad so sad is utterly disrespectful. I hope no one goes here moving forward and maybe this place will get better at customer service, communication, and accountability.

just ridiculous. My dog came in for a bath a 10 days ago they did not clip her nails. I had a…read morefriend pick up my dog as soon as I got back into town I called them and let them know they did not cut her nails. Made an appointment a few days later to bring in my dog. They're trying to charge me $18 for a nail cut that should've been included with her dog bath I took my dog walked out of the store. There's plenty of other places to take your dog and Petco is already having problems and is going out of business and this certainly doesn't help their situation. Why would you not take two minutes clip the dogs nails that obviously were not clipped and let the customer go home Happy instead you start a big fight

Picking up a few supplies to help me get ready for my new fur baby. So excited. This store is of…read morecourse the cream of the cream for pet supplies. Primarily for dog and cat owners. Clean and wide aisles. Friendly service too! I merely asked a few questions and immediately David helped me find what I needed. From treats, food, cat litter mats, cat toys, dog toys, etc. plenty of parking out front as this is a huge shopping center. Enjoy your life! SYOY!

Stopped in for cat treats for my picky male cats! And there's a bunch to choose from. Came home…read morewith collagen puffs, chicken catnip treats, dried chicken chewy treats and a new replacement toy for PeeWees string toy. The clerks are super nice and helpful. And they take Apple Pay which I love. Lots of great stuff. Food, toys, harness, leashes, pretty much everything your pets want and need. So glad they are close by in the neighborhood.

For great products that are unique and actually liked by pets, I give it 5 stars…read more For customer service I give it 3 stars I went in because all of their locations carry unique cat toys that are both commercial as well as seemingly homemade although those probably are commercial too There's a large selection of both and the thing that I love is that they are actual toys that are effective, meaning they work well and they don't break easily and our high-quality. And our cats that are super picky about toys, pretty much love anything I get there because they carry toys that pretty much any cat would love. I don't know how to explain that exactly but it's very different than going to a PetSmart or a Petco in terms of their products I feel like their prices are super reasonable as well so I don't even try to price check it against anything online. One reason is because I appreciate them actually taking the time to find these great products and I like supporting their business The second I walked in, someone asked if they could help me but I declined because I could see the section I was looking for. But after I started shopping, I did need help and no one ever checked on me again... And the woman working was on the entire other side of this Store which is fairly large. And due to an injury, it was just too hard for me to walk over to get help. And she would never look in my direction for me to waive her over. So that was kind of a bummer The same woman, checked me out and get the checkmark for doing the job she was paid to do. She was not friendly but she was not unfriendly, but something about her was a little unapproachable. She didn't know the answers to my two questions and because of the unapproachable factor, I didn't feel like pushing her to find out. I just decided to make the decision based on my own knowledge I would definitely revisit this location based on their products and the 1st employee's happiness to help.

Treated my doggo wonderfully and couldn't have asked for better service. They had everything he…read moreneeded and were well aware of which products had chicken/birds in it so we could avoid allergy flare ups. Definitely recommend if you need a fantastic pet store in Issaquah.

Took my dog to the self-wash station and had a great experience. It was easy to check in at the…read morefront cashier and get a couple towels and then take my dog to the washing station in the back. The 2 large dog + 1 small/medium dog station are all connected and in the same space so just be mindful if you have a reactive dog or have hesitations about being around other dogs at the same time. They wash the stations in between use. There are a variety of shampoo options and hose + dryer were easy to use. They provide a small leash to keep your dog attached to the washing station too plus a treat for post-wash. Staff is very friendly!

I booked an appointment to have my doodle's first grooming at Pet Supplies Plus in Bellevue. I…read moredidn't have a groomer in mind, so was assigned to Astrid. She was fantastic at communicating and was the first groomer ever to actually listen to our requested haircut!! Having a doodle means a certain style of grooming, but we just needed her to be short all over and she's the only groomer that didn't question our decision and did exactly like we asked. We didn't need any touchups! (Which is a first). She was perfect! I highly recommend Astrid for grooming and will continue to book with her going forward!! Plus, as an added bonus, everyone at this store was so friendly and sweet to my little puppy.

I'm giving the grooming Salon a four star mainly because of what they have been doing to make our…read morefur baby Olive so pretty after each grooming appointment. Today it was Emily who attended Olive and we are pleased with the outcome. Emily is very pleasant to talk to, she makes it easier for Olive to walk away from us at dropped off time. Thank you, Emily!

I brought my dog in last Thursday for a routine bath and brush. He was groomed by Joshua A. During…read morethe appointment, I received a call saying my dog was being "difficult" and was very afraid of the dryer. This was surprising to hear, as this is the first time I've ever been told my dog was fearful or difficult at a groomer. When he came home, he was acting a little off, but nothing immediately obvious. Over the next couple of days, I noticed he seemed to be in pain. Today, I took him to the vet and was told he has a tail sprain and back pain. I also learned that his anal glands were not expressed, which is something I typically expect as part of a grooming visit. I don't know exactly what happened while he was being groomed, but something clearly did. I've called the store twice trying to speak with someone and haven't been able to get anyone to answer the phone. I'm leaving this review because I'm genuinely concerned about my dog's experience and well-being, and because the lack of communication or follow-up from the store has been frustrating. I hope management takes this seriously and reaches out, as I'm looking for answers and accountability.

I found this by accident and feel like I been really missing out they have a huge selection of…read morefish, altho most are guppies and Molly's and that sort of thing. They do have one wall of cichlids but I feel like the selection wasn't that great on the cichlid front mostly African, not to much south American. Still a really cool store tho, ghost shrimps for only 75 events a piece! I will definitely be back.

Store sold me sick fish soon after removing a "sick fish" sign. I didn't quarantine because that…read moretank is still cycling. Didn't think to put in some other container. Contracted ich which killed 11 green neon tetras and the two rummy nose fish I bought from them. Ich isn't gone from a tank just because the spots on the fish disappeared I later learned. Store should have continued treating tank and cleaning gravel of parasite babies for a few weeks. On another occasion I observed an employee dumping a customer's tank water into their tanks. I will not buy any live goods from this store every again. Not the first time I lost fish either. Nice people but beware!

Needed help with a small rodent in my care. They have no rodent blocks, no puppy milk replacer,…read morethey only cater to dogs and cats. Off to Amazon I go!

Online orders are hit or miss. I generally order online and ship to my house. Lately they have been…read moremucking up my orders and I've decided to go back to chewy. I've had issues of them delivering to the wrong home, running low on product and refunding me, or running low on product then asking if I can wait a day or two for shipment to come in..... Online ordering is hit or miss with this location. Kind of annoying how you can't just contact a company 800# you have to call the store number. Customer service wise they've been very good and easy to work with. I've honestly started buying my cat litter at Fred Meyer because it is more reliable. I'm frankly glad covid shipping disruption is over as it is nice not to have to worry if cat litter will be available or not when I come in.

Very easy process - nice to be able to drive up and unload…read more They were clear about what was recyclable and what was not accepted. Easy peasy. I'd definitely recommend them.

Great service and willing to help me carry the heavy metals for recycle. Thank you. Everything is…read morefree for metal recycle