I really love this little Mud Bay tucked away in the heart of Fairwood. Despite being a smaller…read moreshop, they're usually well-stocked and carry a thoughtful selection of quality pet products. The staff are always warm and welcoming, which makes each visit a pleasant experience. My cat especially looks forward to the little treat they include with each purchase - it's such a sweet touch! I mostly come in for freeze-dried treats and small catnip toys, and everything I've picked up so far has been a hit. I also appreciate that the food and toys they carry seem to be high-quality across the board.

I just adopted a cat 2 weeks ago and since this store was close to my home I decided to stop in and…read morecheck out what they had. The staff asked some great questions to narrow down my food choices and I found some great options! Bunni did a great job showing me different options and even gave me 2 sample bags of dry food to take home and try, Friendly and helpful staff, great selection of food, treats, litter boxes, litter, and lots of toys. I got a tunnel for my little guy and as soon as I set it up he was curious and running through it. This is a great store for pet owners. It is employee owned and they really love their jobs. Stop in and check it out!

I've always had a great experience here! I've been coming for years to grab treats for my dog, and…read morethe staff are always super nice and welcoming. On my visit today, a gentleman helped me (wish I got his name!), and he was especially friendly. He greeted me right when I walked in, was all smiles at checkout, and even took the time to explain how some of their products are prepared. He also sent us home with a little extra treat for my dog, which was such a sweet touch. This business consistently provides amazing customer service, and it's clear they really care about their customers (and their pets!). I'll definitely keep coming back for years to come!

As soon as you walk in you're immediately hit with the smell of meat, which had me, my bf and my…read morepuppy all drooling! The owner was extremely nice, helped us find the right treats for him and even gave us a hand-full of the scooby snacks! We will be visiting again!

Great products and helpful staff. They are my store of choice for my pet care needs.read more

I had issues. Right then, it was a crazy sick cat who needed the right kind of food asap. I did…read morelots of research online and found this great food that I could buy at this random pet store down the street. I'd been buying my stuff online for years, so going to a store was pretty foreign. I also needed soft food but I wasn't quite sure what kind, cause I also have a fat cat who shouldn't be eating much ... fat. Something very prevalent in soft food. To make a long story short, I met someone - a few someone's - and they have been awesome. I actually enjoy going to the store to buy cat food just so that I can see who's working to say hi. They helped me pick out soft food when I desperately needed it and I am eternally grateful. (The soft food I was feeding them previously had too much fat in it and had to be switched) Since then I've gotten toys, and beds and all kinds of stuff. I'm almost out of soft cat food. :)

Took my old dog into get her nails trimmed. Ended up getting her bathed just for fun. When I went…read moreback to pick her up. I had noticed that there was a sign for $20 off for first timers. So, I asked if I could get the discount. I was told no due to it having to be paid for prior. I would have paid for it when I dropped her off. So, here's the kicker. I was told $40 when I dropped her off. Then charged $46. When I asked why... it was because they raise the price $6 when it's summer. So, I'll just keep going to the soggy doggy. Washing my own dog. PS- I would have paid the extra just for convenience. But naahhhhh The lady who washed my dog was sweet.

I'm giving the grooming Salon a four star mainly because of what they have been doing to make our…read morefur baby Olive so pretty after each grooming appointment. Today it was Emily who attended Olive and we are pleased with the outcome. Emily is very pleasant to talk to, she makes it easier for Olive to walk away from us at dropped off time. Thank you, Emily!

I am SO disappointed! My pets have been coming here for years, My dog gets a biopsy done and I was…read morehonestly in the intake about it. I show up to the appointment and get turned away. My problem is not necessarily the policy itself, but WHY CAN I EVEN SCHEDULE IF ITS AN AUTOMATIC NO (he has since gotten baths and nails) since the biopsy! No one has asked over the phone and he hasn't had any problems! WHY DIDNT I GET A TEXT NOT TO COME?????? I got a confirmation text. That's fine if that's the policy but it would be much better if I didn't have to load my dogs up and get to the door to be turned away! I'm scheduling an appointment to make things a little lighter in my load and take care of my pets, it's very inconvenient to travel and get here while in my own pain to be canceled. Do better to reach out prior! Any advanced notice would be better!

This Petco is by far the worst for grooming. My dog has gone here since he was a tiny pup. Well due…read moreto Dec 2022 snow storms this Petco cancelled my dogs grooming appointment because his groomer Shelby couldn't make it in. Fine. But thanks for canceling a little over an hour beforehand same day. Thanks for also not getting my dog rebooked on next available. Instead he was just skipped and shit out of luck. So fast forward to 3/31/23. I call again to see about getting my dog groomed. Apparently Shelby doesn't want to groom my dog because I was annoyed at how they handled his cancelation in December. The salon manager apparently can't get my dog for WEEKS. Lol really WEEKS?! Just say you don't want to groom my dog then. The amount of horrible customer service is terrible. Reason why I went here was because it's close to home and my dog actually really likes Shelby. But to blow off your loyal customers and say too bad so sad is utterly disrespectful. I hope no one goes here moving forward and maybe this place will get better at customer service, communication, and accountability.

I'm always nervous leaving my 15-year-old Havanese, but the PetSmart Pet Hotel takes such good care…read moreof him. The staff is always kind, caring, and reassuring, which makes me feel much better when I have to be away. We also use the grooming salon, and they do an amazing job with him. He is very finicky and doesn't like his feet touched, but they are patient and do their best with him. He always comes home looking so cute! I really appreciate the care and attention they give him.

I highly recommend the Tukwila Petsmart pets hotel! Our babies absolutely love staying there and…read morethe staff love them! The staff, including Krystal is very kind and friendly to them. They take good care of them. One of our babies takes medication for some medical issues and the staff administers it properly. We have been using this pets hotel for boarding since 2021. The check in process can be a bit hectic sometimes but they do take good care of them. They have been many times, and we never have had issues. They always get their baths at the end and they love getting their baths at the salon and then coming home. If you leave your babies here, you can trust that they will be well taken care of, and that's coming from picky pet parents. :)