Review #1000
We love sushi and we always try to find the best quality and most engaging experience to accompany our sushi adventures. Our favorite Japanese dining experience is Kaiseki, which we have found in Japan, Hawaii, and at Sushi Noz in NY which was our all time favorite. While in Napa we found Kenzo during the peak of covid, and I bookmarked it for a future trip since at the time they were only doing to-go.
While preparing for a local staycation, I emailed the team at Kenzo to ask if they had any openings. I was pretty promptly responded to, and was given an evening slot at the day and time I requested, which was wonderful and a great first impression. We were so excited in the days and hours leading up to dining at Kenzo, and had super high expectations for this Michelin star recipient.
We arrived just before our reservation, and had our temperatures taken, and were given hand sanitizer. We were shown to our seats at the sushi bar and introduced to the chef and assistant chef behind the plexiglass. The ambiance was upbeat and vibrant, and even with the socially distanced gaps and plexiglass, we had a positive vibe from the interior.
Prior to our arrival, we were called to confirm what we were going to have in terms of Kaiseki/prix fixe, and to go over any preferences or food allergies. We were pleased that they were going to offer mostly fin fish, since we're not fans of tako (octopus), uni (sea urchin), ika (squid), or hotate (scallop). The person on the phone was gracious and accommodating about our preferences and welcomed us ahead of time for our future visit.
After having Kaiseki in other places, we had expectations of almost dinner theater in a sense. We had great interactions with the chef in every other Kaiseki dining experience, and really enjoyed the skill, presentation, and participation with the process. Here, however, the chef said perhaps 10 words to us the entire time (on greeting and departure), and we couldn't see 80% or more of what they were doing behind the scenes which was really disappointing.
For the dishes, they were all beautifully plated and very delicious. A pretty impactful issue however was happening. A family in the back dining area brought a very energetic kiddo, and he was running in the restaurant, talking loudly in and out of the dining room, and not the ambiance I was expecting for this type and price of experience. It looked like the restaurant put a staff member near this kid to try and wrangle him back, but that really seemed to me like something his parents should have been doing. I love kids, I just don't think Michelin Kaiseki dinner is where they should be if they are this rambunctious (not parent shaming, just my opinion).
Once we got to the A5 Satsuma Wagyu tenderloin dish, disaster struck. A member of party from the disruptive room got up and promptly vomited all over the door to the courtyard leading to the restroom, and the smell was massive. As a prior emergency medical room provider myself, the sound is one you cannot miss and is very distinctive. The staff tried to mask the smell with sprays, clean up and keep on, but I was massively unable to continue and started to feel sick as well. Our server told me that the gentleman had been drinking, and that was what happened. I was served a ginger ale and tried rally.
Hubby decided to eat anyway because he doesn't have a sensitive stomach like me, but just as he was served the nigiri course, the guy from the back room got up again and vomited all over himself, the door, the floor, etc AGAIN. That was it for me, I had to get up and leave. Hubby finished his miso, skipped desert and asked for the bill. Our server did hand us a voucher for a to go box on future visit, which was generous, but still didn't change this experience for me.
Our dinner for the two of us came out to $427 for two Kaiseki meal experiences, and one glass of Junmai. I didn't get about half the dishes from my set of food, and hubby missed out on dessert but we still paid full price. Both of us felt like the engagement part was sorely lacking, and we really wanted more from the team behind the plexiglass. I also felt like the family with the rambunctious child and projectile vomiting grandpa should have been asked to leave after the first vomit episode, or when the restaurant team realized the guy was drunk already.
Overall, a really massively negative experience, and one that made me both really sad to miss out on, and really nauseous thinking about. I didn't even get to eat the nigiri sushi course, which was basically the top reason I wanted to come here in the first place. This was not the experience we were hoping for, and not the experience we intended on paying hundreds of dollars for, that's for certain. So sad. read more