I went here on a Friday to get my lashes done by Kelly. I should have left as soon as I walked in the door because there was a customer complaining about her appointment time and Kelly was going back and forth with her about the time that was scheduled in front of everyone in the salon. I had on lashes to start with and they were still pretty good but I wanted a fresh pair for the weekend and the lady that usually does mine is in Stockton at Hannah Nails, but I was at my daughter's house in Modesto so I decided to try Kelly's Nail Salon. She proceeded to take off the old pair of lashes that I had on and she was not gentle. I know what it feels like to have your lashes removed and I've never felt pain like this before. It was excruciating and when I told her that she was hurting me she stated that it was because I had too much glue. I told her that I've had my lashes removed at Hannah Nails in Stockton and it has never hurt me before. She proceeded to do my lashes, they were different than what I was used to, but I thought well I'll just give it a try. So that was Friday at 1:30 p.m. on Sunday morning I noticed that I had spaces in the lashes. I called her on Monday to let her know that some of the lashes had fallen out. She asked me did I wash my face duh! Of course I washed my face I told her, but I'm very gentle around the eye area. She explained to me that she'd been doing lashes for 20 years and all of her 20 years that she never had lashes fall off of any of her clients. Yeah right!!! I know for a fact that she was lying to me because I've been getting lashes for five years and it's impossible for Lashes not to fall off sometimes. Anyway she told me that she would repair the lashes but she was going to charge me half price. Which I paid her $45, and I told her no, I'm not paying half price!!! Are you kidding me 2 days later and lashes are falling out, that's because of her. She proceeded to go back and forth with me about the quality of her work and the 20 years of experience that she had. She blamed me for washing my face. I told her that she should have just apologized to me and offer to repair my lashes without all of the back and forth. It really upset me, because I'm not trying to get anything for free. But if I paid $45 for fake lashes they better last me at least two weeks. So I decided not to go back! For the following reasons number one, she was very painful and heavy-handed. Number two the whole time while she was doing my lashes my eyes were burning and tearing uncontrollably, although she did hand me a little fan. Number three I do not like the way she handled me, her customer service was unkind and not truthful. She's not perfect, because lashes fall off all the time. Except hers, yeah right! Please take my advice and do not let her do your lashes!!!! If I could give her a zero-star I would give her 50! read more