we were visiting from out of town and our phone broke and Lexi was so helpful and patient with our…read moreunique circumstances. I also couldn't help but notice how thoughtful and patient she was with the gentleman before us helping him try to figure out his phone. Transferring your phone and waiting can be a stressful process that she made it very easy and quick. All of the people inside of the T-Mobile were very helpful and very nice.

Poor service constant wifi issues many drop calls phone bill 3x what I was quoted, never worked on…read moreboth lines when we travelled internationally. Try mint instead at least the bill will be 1/3 the price without constant mis charges

Alert Alarm Hawaii.....AWESOME! Great Customer…read moreService....installing our systems was quick, on time and accurate. The Sales Team, Service Team and Office/Accounting Team are very friendly and understanding...not too mention auto-monthly payment and pricing is affordable too!

While offering basic service at a reasonable price, this office of this company is absolutely the…read moreworst at customer service. They don't answer their phone. They don't return phone calls. They take weeks to respond to email. They set up appointments where technicians don't arrive. When technicians do arrive they aren't prepared to actually fix the problems. Absolute insanity. I honestly have to wonder how they stay in business. I guess there just isn't any competition on the big island of Hawaii. Someone should open a new business and simply advertise: "we will actually answer our phone!"

$8+ per gallon of propane. Too expensive and not competitive. Their delivery truck drivers are…read morepolite operating current vehicles.

Pretty much a rip off and very poor customer service…read more Quoted us $8.69 a gallon to have propane delivered on a regular basis to a tank we would also rent from them for a monthly fee of over $12.00. That's nearly double the price per gallon which is wild..... On top of that we had everything set up for install and getting service going and two days beforehand, dude calls and says we have to MAIL or hand deliver him a check or money order ahead of time or he won't do the work.... Ok we were on the mainland so maybe should have mentioned that during the entire month we were discussing things instead of two days prior. We told him we weren't sending anything ahead of time but would gladly pay in person. He said he wouldn't come but then ended up showing up to our house anyway..... Needless to say we just bought our own 100 lb tanks and moved on with life.

I really appreciate David at Red Road Telecom going out of his way to help my employer transition a…read morelong list of phone numbers. He even continued to go the extra mile when we were no longer active customers, when we reached out after the close of our account with an urgent situation - he was responsive and helpful, with aloha. Highly recommend working with these folks. Thank you David!

From the owner: If you think you're paying too much for business phone services, head to Red Road Telecom. With…read moremore than a decade of experience, this talented team offers quality hosted VoIP business phone services to companies across Hilo, HI, and the mainland. They take pride in delivering a secure, state-of-the-art, user-friendly phone system, improving communication for a wide range of organizations. Red Road Telecom understands that businesses need a network of phones with comprehensive capabilities in order to compete in today's fast-paced markets. Their skilled staff works with business owners to choose software-based phone systems, saving them hundreds of dollars without sacrificing key features, including voicemail, fax-to-mail, call forwarding, and caller ID. Clients can even upload recorded announcements, such as driving directions, answers to common questions, or weekly specials. For those with PBX or in-house phone systems, opt for Red Road Telecom's line replacement services. This option allows organizations to keep existing interfaces while reducing their monthly rates for phone and internet services. On the flip side, if you need to upgrade software and not existing hardware, speak to a consultant about hosted PBX solutions. The cloud application requires less equipment, lowering maintenance costs. Take back control of your business phone service with products from Red Road Telecom, Hawaii's oldest VoIP telecommunications company.

A professional IT team that takes pride and passion in its work. I would recommend Netcom…read moreEnterprises to all businesses that cannot afford a full stack of IT staff, but cannot suffer the loss of important data. These guys are true professionals who are subject-matter experts in the field of networking, hosted voice solutions, cloud-based services, web design and development, and turnkey IT solutions. Bravo!

After 8 years of dealing with this service I can honestly say I have given up and not sure if I…read morecould go with no star or I would. Customer service sucks! I have paid my bill faithfully. They have turned my service off 4 times with no warning. For 5 years they took my automatic payment even when the CC expired. We all know CC expire within a couple of years. Never did I have to update because the card alway renewed with the same number just a new expiration date. Then with no warning they turned off my service because my CC expired. Nothing changed but the new expiration date. There was no need to turn off services. I needed to do this and do that etc to get payment or I got no service. Ok so I put CC in got it turned back on. Next month they cut it off saying no card was in the system. I put it in so I know it was in. Again I put the card in. Same thing they cannot put it on due to no card in the system. All this time I am dealing with some dude Dan who kept insisting I had to give him my CC number on the phone. I refused and told them I would have my bank Chase send them a check monthly. Knowing their bill comes in on the 1st monthly I try to send them a check early knowing it will take longer. I have NEVER not paid them. Over this past year they have turned off my interenet twice after the bank paid them. I had to call to have tech at night to hear them tell me I did not pay my bill. AGAIN NO WARNING. To get service turned on I had to give a CC number to get the bill paid. Meaning both times I paid twice. Mind you I had receipts from the bank that payment was sent. I got absolutely no result from Billing except to tell me they would give it to their higher ups. Well that never happen. I had to call the bank both times where the bank had to stop payment. The speed is not what you pay for. I learned this after having a speed test done. The service is sketchy in and out all night and when you call tech they blame it on your router. Yet if you call them enough it stays on for 2 days.

There are two primary factors for deciding this review: 1 -…read moreNot delivering what the company advertises (99.9% uptime and 3-5Mbps download speeds) 2 - Terrible customer support We've were customers of Aloha Broadband for several years. We have had their service at multiple locations and paid for their upper tier, supposedly high speed internet in Puna, in hopes of having reliable internet for working remotely. Their service has been consistently poor, with frequent dropouts, multi-hour service interruptions without any warning or explanation, and terrible customer service. Aloha Broadband provides internet to areas that cannot otherwise get internet, though at a relatively high cost to the customer. In comparison, Oceanic Time Warner (who provides service to Aloha Broadband) offers plans of 3x+ the bandwidth, for 1/2 or less the price. Residents of these areas don't have a choice unless they are willing to settle into a 2 year contract with a satellite provider and have limited download caps. EDIT: a competitor, BAMF, is now offering better service in the Puna area. Speeds with Aloha Broadband are sometimes near what plan we have paid for (between 1am-7am), but 90% of the time, they are not. Aloha Broadband argues that the speeds are not guaranteed, and that the bandwidth is 'shared'. That means that they oversell their bandwidth. They front-load for quick downloads of websites and email. But this is unreliable for video and large downloads. They falsely advertise what they're offering. And, if you're further down in the chain of their towers, you get what's left after everyone else. Being someone who works remotely and requires a good internet connection (tech support), I contacted them several times about issues with their service. The number they offer is redirected to an independent and unaffiliated call center which does basic troubleshooting, then tells you someone will call you back for more complex issues. They say they can tell if there is downtime with the service and have always claimed it's been up 100% of the time. After contacting them several times, having jumped through all of their hoops, they blocked my phone number and sent me an email to tell me they'd take my money for their service... but, that they would no longer offer customer support to me. I've since moved, but have been told the phone number at the residence I was at is still blocked, years later.