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    Pacific Pro-Tech Services

    4.8 (15 reviews)
    Closed • 8:30 am - 5:00 pm

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    8 months ago

    Good service n reasonable rates. Staff is friendly, helpful and professional. Best computer repair shop that I found in Hilo over the years.

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    3 years ago

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    2 years ago

    Quick and easy on fixing my tower. Much appreciation for your business. 3rd time using there services and always my first choice.

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    2 years ago

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    6 years ago

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    5 years ago

    This business replaced my battery on my laptop. They were very efficient and professional.

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    6 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    13 years ago

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    12 years ago

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    10 years ago

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    10 years ago

    Great place! Friendly, knowledgeable, and affordable. Couldn't be any happier with the service or the repair.

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    Review Highlights - Pacific Pro-Tech Services

    “Luckily we chose Pacific Pro-Tech Services where we met Brian, their technical person.”

    Mentioned in 3 reviews

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    Spectrum

    Spectrum

    (32 reviews)

    I want to thank Ramon for his help assisting me buy my new phone, as well as learning to use it…read more It's complicated for a person of my age. His patience and kindness as well as knowledge are rare and appreciated! Shout-out to Spectrum for hiring such an amazing young man! Mahalo, Andrea Johnson

    Store Manager James Matabishop is a horrible store manager. He said he couldn't do anything but…read moregive me a $10 credit, regardless of the last rep telling me the wrong information. She had told me to upgrade and come back 30 days later. I found out today today, at the time of that encounter, she had only been there a month. I told them this is unacceptable. The store manager stated, "This is a he-said, she-said situation." I told him, Why did the rep upgrade my plan and tell me to come back in 30 days? That was actually written in her notes. This is the third time Spectrum can't do anything about an issue except offer a $10 credit today. Then the store manager told me, " Sorry, I have only been here 3 months, but I can't do anything except give you a $10 credit." I asked for his boss, and he said, " Well, it's late, and they're probably on the H-1." He still didn't let me speak to anyone or continue to apologize for the inconvenience and ask me to please come back tomorrow for when his boss would be available. The customer service rep, had apologized more than he did. I insisted on speaking to someone in the company that's higher and he said there's no one. I said," so you're saying that 100% there's no one else you can call?" he said, "well, I can call a lot of people," so I said, "then let me speak with one of them." He went to the back for about 20 minutes and said,"I emailed your concerns." I asked for a copy, he said'" I can't give out company emails," I replied,"you can cross out the email addresses I don't need that, I just want a copy so you can show me that you tried your best to help me." He replied,"I am not giving out company documents." Such horrible service. I am going to switch my phone, internet, and cable to a different carrier. *Not all was verbatim. But most is his words.

    TopTech

    TopTech

    (8 reviews)

    Who are you going to call at 3am in the morning when you are having internet or computer issues?…read moreDustyn at Top Tech of course! I have 2 different businesses and one especially is a very busy office here at Suite Possibilities where we service many tenants and conference room users with complimentary wi-fi. Dustyn is very responsive and we rely on him to even recommend or put together computer orders for my staff! He will order, track and install on site! Dustyn is very knowledgeable, super friendly and very efficient. We have him as part of my team and on speed dial for all of my office needs. His professionalism and outstanding service is something I can personally vouch for and would highly recommend him.

    Toptech had been managing the network at our auto body shop for a few years now and I have to say,…read morewe couldn't be more satisfied. Dustyn had been extremely intuitive and proactive, always making sure our network and equipment meet our needs today and as we grow. He has even talked us out of a costly equipment purchase that probably would have made him some money. Whenever we buy computers on our own, Dustyn makes sure that we're getting the right machines to meet our needs now as well as down the road and helps get everything set up perfectly. We've even gotten his help setting up shop equipment that doesn't fall under his normal routine. If we ever have an issue with our network or equipment, Dustyn responds immediately, although 99.9% of the time the problem is with the people using the computer. Any small to medium sized business looking for an IT company with integrity, experience, and great customer service needs to give Toptech a call. Thanks for all you do for us, Dustyn.

    Pacific Pro-Tech Services - itservices - Updated September 2026

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