So after explaining everything to the spectrum service representative, and shutting down my services that I never used. Spectrum gave me the middle finger again by charging me the full outrageous amount. 129$ for a landline ‍. Suggest again that anyone should seek and use a different provider. read more

RAMON@Spectrum has the patience and heart of an angel! His professionalism and skills helped me tremendously! Thank you Spectrum for hiring such a kind, knowledgeable and helpful employee! Andrea Johnson read more

I went and bought a new mobile phone and received good service. I like the phone very much. About a week later I need to have all my data from my older phone to the new one. The employee was very nice and did this really quickly. I have always had good customer service here. Mahalo to those of Spectrum Hilo branch. read more

I bought a cell phone cash in this store. The man rep told me I had to restand in line. Even though I already had an appointment. I told him I didn't know how to sign in. It wasn't until I told him about the American Disabilities act. That he actually showed me how to sign in. read more

I have come into to spectrum here a a few times for service help for my home as well mobile service. Pua was helpful with assisting me and twice I have had Ashlynn assist me and she was absolutely amazing!! Ashlynn made it so easy to start up new service with a new for my son taking the time to make sure we had parental controls set properly and linked his email and game accounts! Another visit she switch mine from an old carrier so quickly and painlessly! She was so patient, knowledgeable and helpful from start to finish! Mahalo for all your help Ashlynn! read more

Poor service and connection. They send us more junk mail than all other junk mail senders combined.

So we live in Hilo, HI and I can't believe how sad the service has become now that it's football season the channels that have the games on don't connect I'm starting to get pissed off it's not only for the games just in General, they work when they want to then it's not even the right games or tv shows that state on the tv guide if this keeps going I'm gonna have to cancel, even when the channels don't work your gonna have to pay for the service that's not working. Sucks make it better Spectrum or I'm out read more

So slow it's crazy! Pack a lunch cause you're gonna spend half your day in line. All I went in for was to return a cable box that we didn't use anymore. So frustrating! read more

Went in to change out my moms cable box, put in her phone number and information. Was told I wasn't authorized to do anything on this account. Account is under my dad who I told them he passed away over two years ago. Informed me need to bring death certificate and mom needs to go in to set up account. Told them she don't want to come to Hilo. Person said need to call from Moms number to make a trouble call and May take a few days. Guess mom has no TV till this takes place, Thanks Spectrum for all your help! (NOT). read more

Being able to cancel a services in store. Taking any condition phone to upgrade an existing mobile line. Having more available workers and being more welcoming. read more

Most rudest via-phone customer service ive ever experience. And the Prince Kuhio Mall location is so slow moving in Hilo its ridiculous! And they had 4 agents helping customers. Although they have chairs for waiting customers theres not enough some had to stand and wait. I could tell they were tired and irritated. One customer told me he had been there 30 minutes and still waiting. I was finally helped 50 minutes later.. took me 5 minutes to handle my business there. Because of this bad experience, I'm considering taking my business elsewhere because I dont have 1 hour to waste while i am waiting to be helped. Bad service in my opinion. read more

Spectrum - Internet Service Providers Near Me - Hilo, Hawaii

If I could give them 0 stars I definitely would. I need to cancel services bcuz like so many others have mentioned, the prices keep increasing. Only option online is to add service but cannot remove services - that can only be done by phone or in person. Cannot cancel service after the invoice was created bcuz they don't prorate. So here I am going on my 3rd month bcuz I have other important stuff on my plate than having to call and get rude customer service to cancel a service. This company just makes it hard for their customers to want to stay with them. I've already found another option to go with. I can't put up with them anymore read more

Watching multiple employees but no one appears working. Spectrum has been burning up my phone wanting their internet box back. Now I have it I have to wait an extended time to return it. They had no problems calling at all hours making threats of a 500 dollar fee if I don't return it but to see what appears to be organized confusion. Spectrum! Do I really want to do business with these people! read more

Bad attitudes indicative of a system that creates unhappy employees and angry customers. No assistance for proactive former clients to drop off their gear to return. Drone employees with either no brains or handcuffed by corporate bureaucracy. If there is an option, don't choose spectrum, if only to avoid this branch. read more

Spectrum - Waiting to return gear after cancelling online. - Internet Service Providers Near Me - Hilo, Hawaii

No, no, no, don't do it. Sometimes you have to stand in line for 3 hours. Just to pay a bill. The reason I am so disgruntled with this company is...Being a senior and not being familiar with the new technology. The sales lady. Told me I couldn't keep my IPhone 7. It was totally paid for. I've been paying for internet with Spectrum. I go to the Hilo library to use the computer. I don't use a computer, at my house. The sales lady signed me up for 2 phones. I just have one cell phone. I miss Oceanic Time Warner cable. I never had problems, with that company. They were honest. read more

No way to remove services on website‍‍ Hawaiian Beaches Pahoa area Wifi service gave a free trial tv I went to remove the tv service. I got a rep but she transferred to another department & I was on hold for 44 minutes before hanging up. Again attempted today trying to remove tv service and again today I get an answer they transfer to another department 35 minutes before I hung up! Im afraid they outwaited me successfully outrageous poor customer service snd should be made to put discontinue service on the web site . the website conveniently has no REMOVE SERVICE option. only options are add to increase service. Be ready for a long wait if you need ton change something. I will be looking for another wifi option Shows poor business tactics built on greed read more

Easy quick and simple with very nice people and reasonable prices. My device in HPP is faster and less expensive then in Irvine California - one of the few things cheaper in Hawaii read more

Switching from AT&T to Spectrum saves money on paper but not when it requires my wife and I to each take half if a work day cut through the corporate clutter of two major phone carriers. They don't tell you how difficult it is to switch. Now that I've switched, I can't turn on wifi calling and all my calls drop due to poor coverage. Spectrum customer service now says it may take 24 hours to get me on the wifi network. If not, I'll change my review to one star. Everyone at Spectrum customer service tries their best. That's why I offer two stars for mobile and wifi service that is presently unusable. read more

Thank you Elaina for your speedy service and expertise. You handled the transfer very professionally and pleasantly. Spectrum has a good deal going with techs like Elaina. Thank you read more

The worst store the don't try and help people move along. Hours you need to wait just to return equipment. I wish we have a choice and need do business with this company. Company has no aloha! read more

Spectrum - Internet Service Providers Near Me - Hilo, Hawaii

Slow moving. Thank goodness I'll be disconnecting my service with them and will not have to wait in a 10-person queue with just two time-inconsiderate workers running the place. There was a third worker, who glimpsed at the long line of people and then disappeared into the back. 5 counters, no staff. I don't j ow why I couldn't halt service online and mail the "rental" equipment back to them. read more

Appreciate associate Jade & Leia helping our Ohana transferring service from other carriers to Spectrum! Grateful of explanation of upcoming bill..$29.99/month unlimited text & data!! Awesome!! Mahalo mahalo for Spectrum Hilo read more

My family and I have been Spectrum customers for years (way before it was Spectrum). Usually customer service locally is typically nice and friendly. But on rare occasions, we meet people like Kainoa, who is the epitome of what customer service should be like for every company. More Spectrum locations need people like Kainoa. He was extremely friendly, courteous, and his product knowledge and service knowledge was TOP NOTCH and SPOT ON! I am visiting from Honolulu and let me tell you something, I have not met ANYONE as knowledgeable, approachable and patient as Kainoa. He helped set us up with everything we needed and assisted us with the service we were requesting given we were trying to work something out to help my family here on the Big Island while I'm living in Honolulu. Spectrum needs more people like Kainoa! Your level of customer service goes above and beyond anything I have ever experienced with any Spectrum personnel. Mahalo nui, Kainoa! read more

Spectrum constantly raises their rates! No limit to how high they will go! I called to cancel but they "hooked" me by a great rate. Told me to call back at end of month for billing purposes. Called back but gave a higher rate than what was offered but was still better than the old rate. Received the bill, which was still showing the old rate on autopay! Called back and was told they would take out the old autopay rate but had to put the new lower rate on a card for just that month, which I did. But checked back and they never removed the higher autopay rate PLUS charged my card the lower rate, resulting in a double payment. Numerous calls made to fix the issue and agents act like they know nothing about it! They refused to let me speak to a supervisor, and agent hung up on me! Went into the Hilo store and was told they have nothing to do with that problem and I had to deal with the people on the phone! Useless useless useless people there. DO NOT EVER USE SPECTRUM!!!!!! RATES GO UP ALL THE TIME! read more

They were easy to work with friendly quick installation and set up Hope the service and the Wi-Fi is worth it. Reception is good and notifications on outages and problems quickly to my phone. read more

The guy who works in this store, Kainoa, is one of the most helpful, efficient, and pleasant people I've ever met. Also, if you get Spectrum internet, which is reliable, it's $30/mo unlimited cell phone, and you can usually just bring your phone over. read more

Got a iPad through Puainako location was about to return within the 14 days but was told I would have to pay a fee of $50 in order for them to put something they unpackaged in store themselves back on their shelves to resell!! Now, if you pay off a device when a bill is already generated they will not revised that generated bill. So, you are going to still have to pay for a device that was already paid off. It's not worth joining the Spectrum Mobile!! Go somewhere else for phone services!! $29.99 isn't worth being scammed out of more monies!! read more

These people are incredible scammers 3 times they tell me the $50 hook up hook up fee would be waved and then they are charging me for it anyway don't use this company a bunch of liars and no good scammers read more

When I went there, I did not have an appointment. I waited for 20 minutes and noone ackknowledged me. I walked up to the counter and asked how long it would take to be seen and no one responded. They just ignored me. I went back 15 minutes later and demanded to get an answer and they said they had to take appoints first and they had no idea how long it would take. There were employees talking at a station but would not allow anyone to come up there unless they had an appointment. I finally had to leave. A customer on the way out said they dont talk to you unless you have ant appointment. There was no option in the store to take a number like there was 3 years ago. I dont see any scheduling options on the website. Worst customer relations I have seen in my 70 years. read more

Great pricing and easy simple billing with no fees or extras or taxes but what does that matter when you can't make calls you can't get service and things just don't work properly!! The overall experience with spectrum mobile has been fair at best. I've never had so many drop calls or the inability to get a signal to make a call with my phone since switching to spectrum mobile. I just spent over an hour and 15 minutes on the phone trying to get some thing I called about previously resolved. After a long wait I inquired what was going on and the rep then informed me that we were waiting to talk to another supervisor. Communication skills with customer service need improving dramatically. Even when you go into the store location here in Hilo they have to call the mainline or someplace else to get help. Very frustrating and not worth the cheaper price. read more