I live in a remote area and had issues with my internet device. I called Nu'u Computers, and they…read morewere willing to come out despite the long travel distance. They were incredibly kind and patient on the phone, and when I needed to reschedule, they were super understanding and flexible. In the end, the problem resolved itself, so I cancelled the appointment, but they still offered helpful advice for the future. Excellent customer service--highly recommended! Thank you very much Garrett.

Garrett is the best IT person I've ever had, he's fast, efficient, orderly and compassionate about…read moremy problems. Imagine going to a doctor and as you sit on the table telling him your list of problems, the doctor appears to be nodding understanding and listening, and you think it will take months to fix all your issues, but you leave the office with your leg repaired, your hurt finger feeling better, your mysterious symptoms explained away and a prescription for good maintenance on your body. Garrett is THAT doctor.

Our contractor used Hirayama Brothers and they did an OK job. But they messed up some things. All…read morethe wall switches have a second switch that does nothing! We asked, and they said "one switch was for a fan light, and the other for the fan." Well, all our fans use remotes, so just need one switch. But did they ask us if we were going to use remotes. No! And then they wired the range so the wire didn't allow us to push the range back all the way. Dumb. We have solar with batteries, and even after we told them what should be hooked up to the batteries if the power goes out, they got it wrong. And some other issues that didn't make sense.

Bottom line - they quickly responded to my call for help, very professional, very thorough, got the…read morejob done and a reasonable charge. I was shown exactly what the problem was and how they fixed it. Above all, they were very easy to work with!

I found AlohaTechs on Yelp when my husbands business computer stopped working. Ryan answered my…read morecall immediately, took the computer 20 minutes later, and within 30 minutes of me dropping the computer off, Ryan was able to determine that the hard drive was fried. He offered great advice, was very professional, and extremely quick!

Great design and friendly service I love working with Ryanread more

This is a family company and it is run to perfection. You cannot go wrong using this incredible…read morefamily. They don't cut corners and will never overcharge you. Very pleased with my service.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Brian is a STAR! He's a wiz and such a professional young guy. He is quick, able to problem solve…read morequickly and is highly talented in other areas such as web design, phone systems, Home Security Systems and electronic repairs of numerous other devices. Would I use him again? Absolutely! Actually we have used him a number of times and have referred him to countless friends that have all been pleasantly surprised! Give him a call you will not be sorry!

Brian was super helpful and friendly fitting in a computer repair with my vacation and making it…read morestress free. Highly recommended!

Paul is EXCELLENT at what he does. I have used his…read moreservices multiple times. Always incredibly professional and, usually, fast. His prices are more than fair! Seriously, he could charge a lot more for all that he does. I first met him when he lived in Phoenix, AZ, and he has been my go to guy even though he deserted me and left for Hilo. He really does know what he is doing. I've used others in the past, and Paul is by far the most knowledgeable that I have had the pleasure to use for my computer needs. Another great point about Friendly Computers is that they don't try to upsell you on all kinds of BS you don't need. He recommends what you absolutely need and what you might like, but there is no hard sell like at other places.

Awesome! Fast, knowlicable, and full of himself as all great programmers should be! Thanks again…read morePaul! Look forward to more business in the future! **H&H Distribution Hoku Hua

Awesome water hauling by K & T .. reliable, prompt, friendly and experienced!!! I will continue to…read morecall them for all my future water hauling needs .. Tammy and crew are truly the best!!!

Great customer service, 5000 gal water truck to fill our pool, and good pricing. They were highly…read morereferred. We will use them again