I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

RAMON@Spectrum has the patience and heart of an angel! His…read moreprofessionalism and skills helped me tremendously! Thank you Spectrum for hiring such a kind, knowledgeable and helpful employee! Andrea Johnson

So after explaining everything to the spectrum service representative, and shutting down my…read moreservices that I never used. Spectrum gave me the middle finger again by charging me the full outrageous amount. 129$ for a landline ‍. Suggest again that anyone should seek and use a different provider.

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Awful phone/wifi service and customer service as well. SO MANY ISSUES since I started with them. I…read morecalled to cancel my phone & wifi plan as I've started a new one with a new provider and the women on the phone was mad at me for not wanting to reconsider Spectrum. She told me I was breaking up with her in the worst way possible and that I was being "mad rude" and wasting her time by calling to cancel. She refused to help me or answer any questions, then hung up when I asked for her name.

Their local business rep hung up on me and won't answer his phone. He sounded like I interrupted a…read morenap when I called, after going into the spectrum store to disconnect/cancel. I have been on hold for near an hour ro cance l their terrible "service" and predatory billing practices. I am just trying to cancel my service after years of bad behavior. I am a busy nurse practitioner and this disrupts patient care. When this is done, I will report so to DCCA and BBB.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 67-1185 Mamalahoa Hwy. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Kamuela Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

Spectrum is extremely lucky to have Michael Rollins as a Store Manager. He is calm and patient,…read morehandling multiple distressed clients at the same time. He was able to help my distressed situation after trying many creative things. Spectrum is very lucky to have Mr Rollins as manager.

Cut off cable under street Rude 'ee in office (Ellie-wkd on…read morea Sat.) Never fixed After two wks. I canc the account No proration Only Mike listened but no fix was ever initiated He said he couldn't put info in computer re new modem and his boss didn't know how either. Employees are rude or thoroughly incompetent or both. Avoid this co./worst cable co. On island (Hawaii). Or state.

If they ever show up after confirming appointment then canceled 2 hours before confirm appointment…read moretime I rescheduled at their request for another day they canceled less than 1 hour after making the confirm appointment BAD COMPANY !!!

Be aware I set up an appointment they confirm appointment then canceled two hours before the…read moreconfirmed time ! Then the said to reschedule and I did then they canceled the next appointment 1 hour after confirming appointment.