I'm not sure people understand that being in a rural area means shoddy service. That doesn't mean…read morethe company is bad, persay, what it means is you get what you get. I'm not sure what people expect but when I did the research their service made sense. It uses the 4G network instead of satellite. The reason they push this is because IT'S more reliable THAN satellite. This is called logistics. It isn't personal. I like this company, I like what they had to offer, it's reliable and efficient for me and I run a home business. I also know how to troubleshoot the router/modem on my own based on google searches. This is how I learned that 4g, in rural ares, is a better option than satellite, for internet service. Not much better, but when you really have limited options, you have to do your own legwork. i like this company and I would reer them to a friend/family.

I called to exchange some equipment, as I'm using Viasat which is terrible, btw, no returned phone…read morecalls and when I went looking for them, they no longer have a physical address. Thankfully Starlink is now available and you can install it yourself

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

It's been a rough week with all the damage from Hurricane Lala. Spectrum has proven to be the…read morebright spot in my challenging week. We have company coming to town and my husband is a holistic physician, who has been unable to communicate since losing service. Spectrum authorized overtime to help us. Our technician, Nathan, couldn't have been nicer, more professional or knowledgeable. He replaced our modem and router and now we're back in business. We are so grateful for the 5 star service we received! With huge mahalo, Karen Russell and Dr. Tim Hendlin

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Direct TV is terrible! They have dropped channel 2 (Fox) because of their dumb argument with the…read morestation. Thanks to Direct TV I missed both the FIFA World Championship and the All Star game. And the station is still blocked! Switching to Dish.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

I want to thank Ramon for his help assisting me buy my new phone, as well as learning to use it…read more It's complicated for a person of my age. His patience and kindness as well as knowledge are rare and appreciated! Shout-out to Spectrum for hiring such an amazing young man! Mahalo, Andrea Johnson

Store Manager James Matabishop is a horrible store manager. He said he couldn't do anything but…read moregive me a $10 credit, regardless of the last rep telling me the wrong information. She had told me to upgrade and come back 30 days later. I found out today today, at the time of that encounter, she had only been there a month. I told them this is unacceptable. The store manager stated, "This is a he-said, she-said situation." I told him, Why did the rep upgrade my plan and tell me to come back in 30 days? That was actually written in her notes. This is the third time Spectrum can't do anything about an issue except offer a $10 credit today. Then the store manager told me, " Sorry, I have only been here 3 months, but I can't do anything except give you a $10 credit." I asked for his boss, and he said, " Well, it's late, and they're probably on the H-1." He still didn't let me speak to anyone or continue to apologize for the inconvenience and ask me to please come back tomorrow for when his boss would be available. The customer service rep, had apologized more than he did. I insisted on speaking to someone in the company that's higher and he said there's no one. I said," so you're saying that 100% there's no one else you can call?" he said, "well, I can call a lot of people," so I said, "then let me speak with one of them." He went to the back for about 20 minutes and said,"I emailed your concerns." I asked for a copy, he said'" I can't give out company emails," I replied,"you can cross out the email addresses I don't need that, I just want a copy so you can show me that you tried your best to help me." He replied,"I am not giving out company documents." Such horrible service. I am going to switch my phone, internet, and cable to a different carrier. *Not all was verbatim. But most is his words.

Helped by Charles and Katt. They were amazin! They jumped through hoops to help me keep my phone…read morenumber even though I could not get into any of my accounts or my spectrum accpunt because my phone got lost at sea and I did not know any of my passwords. Thank you so much for sticking with me and helping thr the process and getting me a new phone. So patient, so helpful!

Excessive outages, does not carry parts to repair whatever damage,…read more I wonder how long before everyone realize what a mistake it was to switch over to Spectrum. I recommend that folks either get a Starlink or move over to a fiberoptic . Spectrum is only expert in lip service!

Customer service went well. Everything went good. The only thing that took a while was porting my…read morephone number. Gave them my number but they put another number. They did their best to make sure that I kept my number and I actually got to keep it. Gotta give the manager and the associate credit for fixing the problem.

Spectrum is extremely lucky to have Michael Rollins as a Store Manager. He is calm and patient,…read morehandling multiple distressed clients at the same time. He was able to help my distressed situation after trying many creative things. Spectrum is very lucky to have Mr Rollins as manager.