Literally the worst customer service imaginable. I called to shut off services, they kept me on the phone for a half an hour. What should have been a 4 min conversation. Trying to sell me over and over again. Then proceeded to ask all personal questions about how many people use it. What did they use it for. Then proceeded to try and keep sell me all over again. Now I'm in the store to return the equipment. Already been waiting another half an hour just to drop it off. Who knows how long I'll be here. There's still like 10 or so people ahead of me. read more

The moment we walked into the Spectrum store in Kahului, we were immediately greeted by a rude representative. I know I'm short, but I'm very much an adult--with kids of my own--and I'm actually the one paying the whole family phone bill (yes, including my parents' ). He probably thought it was my parents' account or something, but that's no excuse for how dismissive he was. He kept cutting me off just to say, "that's on you," which was beyond unprofessional. I ended up leaving without upgrading and just called Spectrum directly instead. Way better experience over the phone than in this store. read more

Micheal the Assistant manager was amazing! Very helpful and professional. Thank you for all the help.

We switched to Spectrum when they bought out Oceanic Cable a few years ago. They spend very little money improving their services but bombard us daily/weekly with spam mail and tv ads promoting their products. As they have a virtual monopoly in our area, they seem to pay for their massive adverting campaign by simultaneously jacking up their prices every other month and simultaneously providing lousier services. For example - I dont have the exact numbers, but when we first joined a few years ago we were paying a little over $100 for a Tv/internet/landline combo. The price shot up to nearly $200 within a couple of years. When i called to complain, they told me I could save by switching to streaming TV - which brought the package cost down to about $120. Since that time - over the past couple of years the price has gone up to about $220 per month (every bill seems higher than the one before). Meanwhile their streaming service has gone downhill especially the DVR side where progams i have set to record frequently dont record, and when i playback and then fast forward through ads, it often reverts to the beginning of the show, so I have to do a longer fast forward - sometimes resulting in a frustrating loop that leads me to delete the entire show in disgust. As soon as we have a viable alternative in our area, we will be switching companies read more

Bastards lied about our pricing. After our initial signing our services went up incrementally every 6th month. And we were with them for a while. The CVS were also the worst! All I ever got from them was, "Sorry, we can't do that" / "We don't offer that" / "It's not our fault the internet went down but we'll still charge you for the month!" and various bullshit excuse like that! Lucky they're not the only one in town! Forget you, Spectrum!!! Go pound sand up your ass! You don't need this customer! read more

Fely with Spectrum is hands down brilliant!! Troubleshooting and quick thinking , made my life easier! THANK YOU!! read more

worst billing department ever! billed me for equipment i have never received! first off the rep in the store did not submit a ticket in the first place like they said they would to remove the equipment! then i get another bill for equipment in october which the rep on the phone apologized because there were only notes on the account and no ticket created like there should have been. so ticket was created through the phone and approved by spectrum to have charges removed! now in december i am getting calls for same equipment charges that was approved to remove the charges and to top it off they are sending it to collections!!! worst customer service and billing department ever!!!!! read more

Gabrielle delivered outstanding customer service. We visited the store with plans to switch mobile service from Verizon. We also wanted to unload some Spectrum services that we weren't using (landline, Essentials) She was kind, confident, knowledgeable, and not pushy at all! We felt so comfortable throughout the transaction. read more

New company, new strategy. The brand new building we all got used to going to in the Maui Lani mixed use park is now Spectrum's home base for workers only, not customers. If you need to pay your bill, exchange hardware or speak to a live person, you now need to visit this brand new Spectrum Store located at Puunene Shopping Center. THE STORE: They've taken up two spaces in the free-standing building across of Petco. Set up like a cell phone store, it's roomy and modern, with a small area showcasing the latest phones and tablets, a kiosk where you can pay bills, an interactive information center and a few customer service booths. EXPERIENCE: I popped in to inquire about their new mobile service as I prefer a face-to-face interaction with a local person rather than someone over the phone who probably wouldn't be able to fulfill my "trust" issues. Due to the pandemic and to avoid overcrowding inside, I waited outside to be called in. A friendly gal greeted me and asked what I was here for. She keyed in my info on a welcome kiosk and was told someone would be with me shortly. Not even a minute later, Ryan was there to assist me. He was awesome! Very knowledgeable (I could tell because I'm pretty tech-savvy when it comes to Apple iPhones and cell plans), honest and friendly. I've been an AT&T customer for over 10 years by now (and Cingular Wireless prior to the buyout) and felt that I've been paying way too much for my single line. I had a super-old, grandfathered-in plan in which texting wasn't even included! I had a couple of things I needed clarification on: 1) Am I able to become a new customer and still be able to upgrade to the latest iPhone in a few months without penalty? Yes. 2) Will Spectrum even have the new iPhone 12? Not sure, but probably. I saw they had on display the current iPhone 11 and was told the most current Samsung products were available to order, so what the hey. Before I knew it, I was agreeing to switching over cell providers! If you're wondering about savings, here's my breakdown. Total monthly AT&T bill = $89.58. $45 for unlimited data, $39.99 for 450 voice minutes, $10 for 1000 texts, $1.99 administrative fee, $3.26 federal universal charge, $1.20 HI gross excise tax, $2.38 public service surcharge, $1.50 regulatory cost recovery charge, $0.17 state public utility surcharge, $0.43 state telecom relay service surcharge, $0.66 911 service fee and a $17 work discount. My bill now? $45 flat which includes unlimited data, calls, texts and fees. SET UP: Three days later my new SIM card arrived via FedEx. Set up was a breeze with no hiccups. I seem to have a stronger cell signal now. One example being my desk at work. With AT&T, I had 1 bar. Now I have 3! TIP: There is a 20 GB data cap that if you go over it, your data speeds will be slowed, similar to other companies. OVERALL: No complaints so far. If anything arises, you know I'll do an update! read more

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Very poor service. Internet service was very very slow. Fause advertising. Post card & all the mailing offers $29.99 but the bill has so much add on Fees & Charges. Don't get suck into this poor service read more

Horrible customer service via telephone. Went in person to do my start of service, scheduled it since the manager said they should be able to install service to a new subdivision took about 45 mins to scheduled. Technician came out and said it's currently unserviceable, and doesn't know why they scheduled it and apologized for it. Waited another two weeks, called customer service via phone. Still useless, told me to visit the local spectrum store and ask a manger. All I wanted to do was ask 1 simple question (see if my place was servicable and if not then I wouldn't have to waste my time and come back another time). Still had to wait in line or make reservation (none left) to speak with a rep. Was 6th in line waited for more than 2 hours just to ask and find out if my area is servicable. Only to find out it wasn't... And they still don't know when... Unfortunately they're the only cable provider on Maui... read more

I had a really poor exchange with this group today. It makes me sad because I love Maui deeply. Spectrum's customer service via phone was terrible and after being treated like dirt, I was getting frustrated and so they told me I was the problem. WOW. I have a condo in Maui I rent to guests. I don't live there and Spectrum allowed a guest to order $30+ dollars worth of movies I did not authorize. I was told "this is the problem that you people own condos but don't live here." WOW Really, I continue to pump money into their economy but I am the bad guy? That's confusing. They benefit madly from the money "we owners" provide the state. All I wanted was for them to block the fraud that occurred on our home owners association account that neither the homeowners association or I authorized. For the first 15 minutes of the call, it wasn't possible for them to block the account. I had to do it using the remote. I explained at least 10 times, I don't live there, its a rental. I live on the mainland. I can't just fly over there to put a new code on my remote. After about 15 to 20 minutes it was all the sudden do able. WILD! Oh BTW, I offered and did pay the bill out of good faith even though Spectrum was inept and allowed fraud after the bill was moved in April 2021 to be under our homeowners association, not under me any more. What a joke! How sad. read more

This updated review is for "Norman," Spectrum's Service Tech. A couple weeks ago my dads phone service suddenly stopped working. Norman showed up bright and early on a Sunday morning, which my dad wasn't looking forward too. lol. I was so happy to hear that my dad really liked the service Norman provided. My dad said, "Norman was a first class professional. Very respectful of the fact that I am immune compromised and he wore a mask and foot booties over his shoes before coming in. He even asked before entering my bedroom to make sure all the TV's were working too. It's been a long time that I've dealt with a real pro."Thanks Norman for taking great care of my dad! Greatly appreciated! read more

Made an appointment earlier in the week for technician to come fix my internet/replace an old router/modem and fix the cable. At no point in the booking did they ask if I had travelled in the last 14 days. They called 4x in 2 days to remind me to be home. When the technician arrived he wouldn't come inside. Tried to trick me by asking questions to see how long I'd been on island. When I explained I had been vaccinated, he still would t come inside, said it was policy. Total waste of my time. Typical lazy employee and a joke of a company. Maui - you wonder why this island is so backwards. read more

IF I could rate them '0' I would! Horrible customer service and representatives that can barely speak english! I'm changing to Hawaiia Telcom! Dissappointing! read more

I need a technician to replace my modem but every tech that comes up absolutely REEKS of cologne or aftershave, but there isn't one! Fragrances give me severe migraines. read more

There are 4 windows open, a huge waiting list and one person being helped. People with reservations are actually leaving. Terrible service.

Great Service and Customer service at Kahului Store...Katt was Outstanding..Professional, Knowledgeable , Helpful...and Very Very Nice...Got my New phone switched over...switched All my services to Spectrum...Thank You Katt !!! read more

I've had mostly positive experiences with Spectrum since using them at multiple addresses over the past couple of years in Hawaii. Friendly and professional in person and over the phone, and I've had especially a good experience in the Kahului store -- hardly any waiting and good staff. My only sour experience was dealing with a change service billing issue (they wanted to charge me a full month at an address I didn't live at anymore), and the Honolulu-based phone people were not understanding and even the supervisor wouldn't budge on their policies. However, when I went in to their Kahului branch, they efficiently resolved it to my satisfaction. Mahalo! read more

Pretty straight forward on their service and prices. Yesterday I dropped off WiFi equipment due to moving into a house that already has WiFi set up. Service was fast. The guy helping me was nice and quick. Although Yelp doesn't show the new address they are now across from Planet Fitness in town. I drove all the way over to the old location to find the sign on the door. Hope this can help someone else avoid that! read more

Spectrum - Customer service rep - Television Service Providers Near Me - Kahului, Hawaii

This five star is for Taylor! I went into the store extremely frustrated due to wasting three hours of my day on hold and being transferred to people who couldn't help me. I was told the number to dialed was indeed to correct number for "activation" but somehow after three hrs of being put on hold that I was actually speaking with a billing rep. Decided to go into the store as I was passing it. Taylor greeted me and listened, and apologized for the terrible phone service (which was clearly not her fault). She not only activate my phone (which is going to save me a bunch of money) but she was also extremely nice and professional while doing it. My family was on the fence about joining Spectrum but after I spoke to them I just said to go straight to the store and ask for Taylor. 5 star for you girl! read more

Worst cable t v provider in the United States. Lousy channel selections and their cable boxes suck. They seem to work when they want to. In one room I can watch a show, in an other room it's not available. What's worse is I pay for premium channels. read more

Walked in and was greeted by Kim. Friendly and fast service. The only thing is, cablev is expensive but oh well. Nice place.

How quickly companies lower their standards, and up prices, when they have no competition. It's been lovely to see Spectrums true colors come out to the customers of Maui these past 3 years or so. You guys are a joke. Be happy you live Maui and can get away with junk service and expensive charges, because we have no other choice... at the moment. Your time will soon pass. Enjoy your gravy train while you have it. Easy come, easy go. read more

I called today to set up a second account as my first account was at a different address in Kihei. I spoke to the rep hoping it would be easier. He assured me I can easily use their app to make this happen. Well two hours later and I am no closer to getting this done then I was at the start. This company sucks and should be taken down like Putin. Seriously get out of this business if you can't figure out how to help customers. Remember who we are ?????? read more

Spectrum basically sucks when they need your money they take it the day before it's due and when you have money coming back to you it fricken like jumping through hoops takes 7 days. Spectrum tell the whole story people. read more

Excellent customer service by Katt Young! Friendly, professional, knowledgeable! Anticipated our needs and answered our questions. Highly recommend! read more

I went in to Spectrum @ 58 Ho'okele Street about one week ago. I was very satisfied with the customer service. Each and every person dealing with the public at the store was very hospitable, professional keeping every one distanced apart due to the Covid. I was helped by a very nice young lady Kari who was extremely efficient, and could multi, multi task. I wish I had known about this service long ago, I would have gladly changed from Verizon which was my previous carrier. Verizon has no one, on one with dealing with the public. It was very sterile and expensive compared to Spectrum. After talking with Kari for a short time, we figured out the right plan, saving me big bucks each month! read more

Note : Service reps are great, helpful. The internet service is reliable, high speed, no problems. My review is about the company policy. My dad signed up for Spectrum, only needed internet, but tried the bundle, because they told him that he had 30 days to make any changes. Within a few days, they didn't like the TV and never needed phone, so they canceled the bundle. Spectrum wouldn't honor the online advertised rate of around $45 for internet because he wasn't considered a new customer - they say he was an existing customer (for a few days) removing services from a bundle. Don't fall for the false advertising saying you have 30 days to change anything in the bundle. Support essentially acknowledged that this doesn't make sense, but wouldn't fix the pricing because my pops didn't bring it up to me until several months had passed. read more

Only 4pm and only one person at the desk. FYI, this is the ONLY location on Maui. Terrible service.

Soon to be Spectrum. Never had a bad experience here. Hope they keep offering the best deals in home and business cable TV, phone, and internet. Service is good, especially with Wi-Fi hotspots all over the place. Just wish sign on for the hot spots were easier. read more

Spectrum is absolutely awful but the only game in town. We have been billed for services we didn't have (TV) or order and then after 3 calls and 2 hours were told they can refund our card but would credit us. That didn't happen. Another 3 calls, the gauntlet of sales pitches, dropped calls etc., and they still didnt fix it plus billed again! I had to dispute with credit card co, which did the trick, but overall the company is shifty and crafty and immoral. I wish I had choices. On island staff is nice, but that is just island style. The company seems corrupt. read more

Horrable service! Went in 4 days in a row. All visits I stayed and waited over an hour and left cause the line was not moving. This was just to return my equipment. Then another 2 hours to pick up new equipment. WTF! You guys gotta do something about your services. read more

Waste of time and money will tell u one thing over the phone and do another shit my account down and was one day into next billing cycle so they said they don't prorate u pay the full month they had to squeeze another 140 bucks I told them That's fine but I will never be a spectrum customer again what a joke they are I reminded them all the times my internet and tv was not working so they were able to take those days off the grad total what a joke for a company went with Hawaiian telecom less money and faster internet read more

Leaving the island tomorrow and wanted to drop off my cable box and router today since they don't offer pick-up service. We also offered the next tenants to take over the account but Spectrum doesn't offer a seamless service for this kind of transition. Once again, we were met with a dozen people waiting in front of us JUST to return equipment. Now we have to come back tomorrow and hopefully not miss our flight. In this day and age, it should not be that difficult to return something that doesn't belong to you, especially if you've been paying $150 a month for services. If I had a choice, I would have not have used Spectrum at all. If you're given a choice, try Dish or any competitor of Spectrum instead. read more

Had Cory come in and instal cable and Internet. He was on time professional, did a great job. Easily the best installer I've worked with. Dude was great. read more

Spectrum has a long history of ripping off its customers and it is definitely continuing. I have been a customer by force for many years because there is no other option, unfortunately they have a monopoly. They have numerous service issues and their customer service Is for lack of a better word horrible and most of the time you can't find a local person to speak with. I have to scour my bill every month because there are always new hidden charges that were not relayed to me. I have to spend hours fighting those new charges and lose heart many times because of the hassle. And not to mention the price changes regularly and you only get a decent price when they apply a promotion that lasts 12 months at the most and then have to go through all the hassle again. We definitely need more providers for Internet on Maui. If I had another option I would switch to them in a heartbeat. read more

This is so bad words cant describe ive already lost 1 tv it takes 10 to 20 minutes to make the box work after ive been gone a couple of days. Now it has shut down in the middle of the night i just got home i work nites right in middle of the program i was watching for am upgrade and wont come back on. This company extortioned money for all of us then killed my big tv and then provides the WORST Cable service i have experienced in my long wonderful life and they are getting away w it becaus of my location in Maui i cannot replace these crooks. I think we all deserve a Civil Action Suit against these blood sucking rip off deep pocket monopoly giants. Whats a girl to do just to turn on her tv and ne happy Ill tell you, go back 50 years!!!! read more

I waited less then 30 minutes to be helped. The customer service representative was very pleasant. Problem was she did not include the necessary cables to connect the box to the tv. I repeated back to her twice what i had at home and what i wanted to accomplish. Once i got home and attempted the set up. I was unable to complete it because I did not have the required HDMIi cable. The one i was told twice i didn't need. Friend had an extra cable and dropped it off. I now have cable read more

I would give them zero stars if possible! Had problems with my home internet- the agent told me to you tube it! So I switched to Hawaiian Telecom. As I'm bringing my equipment back to the spectrum store (bc the agent told me to take it to a spectrum or ups store) a lady promptly met me outside and said they have no internet & told me to go to a UPS store!! I asked if I could leave the equipment and they could process the return later since I was already here. They refused. What a joke!!! Save yourself money & frustration and use anyone except Spectrum!!! read more