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    The place - VN
    Vince N.

    New company, new strategy. The brand new building we all got used to going to in the Maui Lani mixed use park is now Spectrum's home base for workers only, not customers. If you need to pay your bill, exchange hardware or speak to a live person, you now need to visit this brand new Spectrum Store located at Puunene Shopping Center. THE STORE: They've taken up two spaces in the free-standing building across of Petco. Set up like a cell phone store, it's roomy and modern, with a small area showcasing the latest phones and tablets, a kiosk where you can pay bills, an interactive information center and a few customer service booths. EXPERIENCE: I popped in to inquire about their new mobile service as I prefer a face-to-face interaction with a local person rather than someone over the phone who probably wouldn't be able to fulfill my "trust" issues. Due to the pandemic and to avoid overcrowding inside, I waited outside to be called in. A friendly gal greeted me and asked what I was here for. She keyed in my info on a welcome kiosk and was told someone would be with me shortly. Not even a minute later, Ryan was there to assist me. He was awesome! Very knowledgeable (I could tell because I'm pretty tech-savvy when it comes to Apple iPhones and cell plans), honest and friendly. I've been an AT&T customer for over 10 years by now (and Cingular Wireless prior to the buyout) and felt that I've been paying way too much for my single line. I had a super-old, grandfathered-in plan in which texting wasn't even included! I had a couple of things I needed clarification on: 1) Am I able to become a new customer and still be able to upgrade to the latest iPhone in a few months without penalty? Yes. 2) Will Spectrum even have the new iPhone 12? Not sure, but probably. I saw they had on display the current iPhone 11 and was told the most current Samsung products were available to order, so what the hey. Before I knew it, I was agreeing to switching over cell providers! If you're wondering about savings, here's my breakdown. Total monthly AT&T bill = $89.58. $45 for unlimited data, $39.99 for 450 voice minutes, $10 for 1000 texts, $1.99 administrative fee, $3.26 federal universal charge, $1.20 HI gross excise tax, $2.38 public service surcharge, $1.50 regulatory cost recovery charge, $0.17 state public utility surcharge, $0.43 state telecom relay service surcharge, $0.66 911 service fee and a $17 work discount. My bill now? $45 flat which includes unlimited data, calls, texts and fees. SET UP: Three days later my new SIM card arrived via FedEx. Set up was a breeze with no hiccups. I seem to have a stronger cell signal now. One example being my desk at work. With AT&T, I had 1 bar. Now I have 3! TIP: There is a 20 GB data cap that if you go over it, your data speeds will be slowed, similar to other companies. OVERALL: No complaints so far. If anything arises, you know I'll do an update!

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    7 months ago

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    8 months ago

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    8 months ago

    Micheal the Assistant manager was amazing! Very helpful and professional. Thank you for all the help.

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    2 months ago

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    11 months ago

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    1 year ago

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    2 years ago

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    6 years ago

    Business owner information

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    TWC Help

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    2 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    4 years ago

    There are 4 windows open, a huge waiting list and one person being helped. People with reservations are actually leaving. Terrible service.

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    4 years ago

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    6 years ago

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    4 years ago

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    9 years ago

    Walked in and was greeted by Kim. Friendly and fast service. The only thing is, cablev is expensive but oh well. Nice place.

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    7 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    Only 4pm and only one person at the desk. FYI, this is the ONLY location on Maui. Terrible service.

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    9 years ago

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    5 years ago

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    4 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    I wish I had known about this service long ago, I would have gladly changed from Verizon which was my previous carrier.

    Mentioned in 2 reviews

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    Verizon

    Verizon

    (84 reviews)

    $$$

    Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

    I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

    Verizon

    Verizon

    (28 reviews)

    $$

    When it comes to my cell phone. I've managed to hold off my upgrade for years & of course I was…read morewell overdue. As your typical cell phone photographer I tend to take pictures of anything & everything. Except I'll usually forget to delete those random photos & about twelve thousand pictures later I've officially ran out of storage. So not being able to use apps when I want to or take even more pictures. This was officially my breaking point & has been well, quite irritating. So here I am at the mall looking for a solution to my problems. Visit number one was on my birthday. I finally made that executive decision to upgrade my phone plus my watch. Cause why not. They had a watch I liked in stock so I got to take that home on my very first visit. Except I already knew I'd need extra storage for my little iPhone photography hobby. So that needed to be special ordered. The following week my phone arrived so I'm back at the store working on my transfer. Except it started at fifteen minutes & worked itself all the way up to nine hours. Figured I should just go home & come back the next day to finish my trade in. Luckily on all three visits I had the opportunity to work with Bronson. His customer service was pleasantly refreshing. He would greet customers, find out what they were in for, either help them on the spot, inform them of a small wait time or get someone to help them out. When you're working solo or with a team time management skills are very valuable to any business. Bronson definitely knew how to problem solve to effectively get their customers in & out in a timely manner. Even the small talk like in my case happy birthday or welcome back. Can really leave a positive impression by making a customer feel valued or remembered from the last visit. Plus before I left today he helped me with some other questions I had with my account. Thanks again & until next time. XOXO, ChelsieFletcher

    This Verizon in the mall is open until 9pm. The most valuable and personable employee working alone…read moreat 8:50 pm was Aukai:) He was a lifesaver tonight with solving the problem regarding my son's phone which was in Honolulu. We were on a trip from Honolulu to Maui and came straight from the airport to the Verizon in the mall. It's sad our Verizon in Kalihi doesn't have employees like Aukai. The service at this Verizon is impeccable being a walk in customer last minute! He's outstanding & remarkable:)

    Spectrum - televisionserviceproviders - Updated May 2026

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