I witnessed tech agent Bryce, assisting an elderly lady with her laptop. She was describing an issue with losing words on her computer and assumed it was broken. After patiently listening to her situation, he graciously steered her away from spending her money and gently implied that the computer wasn't showing signs of damage, and if she positioned her hands differently on the sensitive tracking pad, it might stop erasing her entries. She was feeling a little embarrassed because she would have to tell her ride that the trip was unnecessary, but Bryce said "just tell them the computer tech wasn't smart enough to fix it" and keep the rest to herself. That was just the sweetest way to handle an elderly client. He was patient and kind and I just wanted everyone to know how amazing Bryce was. And he acknowledged me when I entered even as he was helping the lady ahead of me. Then when it was my turn, he handled my issue with ease. Great job, great worker. read more

Mac Made Easy - Mac Made Easy - Mobile Phone Repair Near Me - Kahului, Hawaii

If I could give this place -100 stars, I would. I brought my MacBook to Mac Made Easy ONLY for a battery replacement. They ran diagnostics beforehand and, according to their own system, there were no other issues. I was told it would take about 24 hours; instead, they kept it for over a week. When I picked it up, the battery was very low. I quickly opened several files to make sure everything was there, and it appeared to be. When I tried to shut it down, it wasn't responding, but I was in a hurry and assumed it had frozen because I had opened several things at once. A few days later, I charged it and turned it on. It could no longer find an installed operating system. I was in complete shock. This computer had NEVER had a technical issue other than the battery. I took it back the next day. When I returned, they said it was "fixed." Then I asked if my files were still there, and the employee's expression immediately changed. They were ALL GONE. Instead of explaining exactly what they had done, I got theories: maybe a power issue at my house, maybe some hidden problem they hadn't detected -- despite their own initial diagnostics showing no other problems. The facts are simple: I brought them a functioning computer for a battery replacement. After their service, it couldn't find an operating system. I brought it back, the system was reinstalled, and years of my files were gone. I NEVER authorized them to erase my computer or perform any procedure that would delete my data. Worst of all, they never took responsibility, never clearly explained what procedures they performed, and NEVER even offered to attempt data recovery. I lost years of business files, projects, documents, programs, and work that cannot be recreated. Yes, I should have had a backup, and I deeply regret that. But not having a backup does NOT give a repair shop permission to erase a customer's computer without authorization. Months later, I am still discovering things I lost because of this experience. I would never trust Mac Made Easy with another computer. BACK UP EVERYTHING before leaving your computer here and get in writing exactly what they are authorized to do with it. read more

Great service from service technician, Kahana. He knew exactly what was wrong with my iwatch. I highly recommend this great Apple Store. Easy to find, friendly service and he knows so much about Apple products. Stop by and take a look. You'll be glad to have found this Mac shop on Maui( the only one) located behind Tin Roof! read more

Mac Made Easy - Mobile Phone Repair Near Me - Kahului, Hawaii

See all

FRAUD WARNING! My father brought his iMac here at the end on January 26th for a dead battery. They had it for a month. Soon after getting his computer back he had all of his bank accounts and his Apple ID compromised. Hackers tried to lock and ransom his MacBook and they tried to open loans in his name. I would say that it is EXTREMELY hard to believe that this store is not connected to the hacking that happened to my father. I would advise people stay away. read more

Waited patiently for them to finish lunch. The gate rolled up at 2:20 promptly and I asked the staff member if I could enter the door. His cynical response was well. The door is open right The visit honestly did not get any better. Never greeted me looked at my phone to determine if it would be eligible for warranty, but I also think he thought he was trying to see if he could exclude it for warranty equally. After determining that the battery did need to be replaced. He told me he could not do it the same day, which I accept, and that would take a day or two, which I could I could not accept having my phone for two days.. His response was it was a small business and then I needed to be understanding. I asked about a loaner Phone they do not have them. He then offered me an appointment for the next day. He said he could not do it overnight. I could accept that. When he checked his computer, he said oh no, I don't have anything for the next day which since he just runs the store it seemed suspect like he was just trying to brush me off at that point. I told him I had enough and walked. I understand it is a small business and I also understand that their agents of Apple they are not an Apple Store but you know I know service can be difficult to be in a service business, but you can't take it out on your customers. Although they didn't use foul language even rude just cynical and sarcastic. They really did put up a lot of walls instead of trying to engage me as a customer. Unfortunately, I have to take my five star review from the last couple of timesback. This visit really could've been better I hope the next visit I have there is better and if it is, I will update my review accordingly. At this point I wouldn't bother going there for iPhone service. Just call Apple. read more

This is your Apple Store on Maui. They carry all of the genuine products and are super helpful. We have a power supply battery that we can use to charge devices in the event of an extended power outage. Unfortunately, the cable that came with the battery that connects it to a computer to charge it up was not compatible with our Mac laptop. We headed over to Mac Made Easy. Not only did we get the cable that we needed, we got a lot of solid advice about charging and using the battery pack. I would not hesitate to return to Mac Made Easy for any Apple products, repairs, or trouble shooting. read more

Sent here by th TMobile guys when they couldn't help me (child's phone took over adult's family sharing abilities). The MacMadeEasy guy took my phone for one hour and sent me away. He basically just rebooted the phone and wiped it all (aka "restored iOS software to factory settings" for a $69 fee. What B$!! He basically didn't know what to so. I could've done the reset myself for free. Total waste of time and money. Don't walk in the door unless you want to be over-charged and over-insulted for ur lack of basic phone knowledge. There was NO "software troubleshooting." I will never give them business again not refer anyone to this place. Work Order #31504 read more

Mac Made Easy - Mobile Phone Repair Near Me - Kahului, Hawaii

My iPhone was locked for over a week(couldn't boot it up) had no cell service. Someone recommended I go here Mac Made Easy Service was excellent. After a little while I had my original phone working and the backup loaded. WiFi was working too. I use the map function on the phone so I don't get lost. I would give site 5 stars read more

Took the time to walk me through all my options and educated me along the way. Good follow up too.

Nice folks, can be slow but by far decent Apple support and it's on Maui. Its actually only choice in island

That guy don't understand I explain to him the charger cord doesn't hold well and he he said still good come on guy. Waste my money. I'm not buying another cord. And not going drive back again way 45 minutes drive. Wasting my gas n wasting my time.... read more

OMG.. Super Big shout out to Kahana.. who helped turn my whole day around .. by helping me problem solve and very sad Epically Complex issue I was having with my brand new iPhone 15 ProMax. That my carrier blamed on Apple. I have 2 lines.. and only one of them was working.. and it wasn't my primary number. So the chances of lost business calls or being out of touch with my 75yo invalid uncle was making me feel sick to my stomach. Thankfully my Technician Kahana.. figured out the problem and reset the Carrier settings.... Something my carrier should have tried before sending me out the door with a phone that wasn't working properly.. and blaming it on the Apple Software. Thank you so much Kahana.. I'll be back when I purchase my next Mac!! And I will for sure be recommending you to anyone that has a problem that needs solutions that are outside the box! Your services were impressive considering the newness of this device .. and a rare problem. By making both lines work EXACTLY like they should. I can't thank you enough!! MAHALO NUI LOA read more

Great place to shop if you want a resentful attitude when asking questions. Seriously bad attitude.

I was able to get an appointment the same day to bring iPhone for screen replacement and other issues I was having. Although they were unable to repair my phone which had to be sent in they were Very knowledgeable and helpful. read more

They were reassuring, knowledgeable, succinct regarding my options and very nice to work with. There was a long line and from what I could hear, some rude customers... please be aware you might have to wait because this is the only authorized Mac repair place on island. If you don't have the time, patience, or respect - don't take it out on the techs! They will truly do a great job for you when it is your turn. I will definitely be back. read more

They are the only authorized apple technician on the island. Needed my phone to be repaired and they were able to help.

Jay just made my day by fixing my iPhone problem on the spot. Same day appointment, went in, boom...diagnosed and fixed in 10 minutes. And I was thinking I needed a new phone...so happy I didn't. read more

Very friendly and knowledgeable staff. Solved my problem quickly. Price was better than I expected since it is on Maui

They charge you $130 for dropping off your device just to diagnose it. You're better off sending any of your devices to Apple directly to get fixed. I was quoted $682 to replace the motherboard of my 2017 MacBook Air. I understand that is the most important part of a laptop. But when I contacted Apple directly, they quoted me $490. read more

We've used Mac Made Easy before*, last fall when they put my iMac to rights. This time I thought my MacBook Pro had been compromised. At my son's advice I brought it to Mac Made Easy to be "completely wiped or the hard drive replaced". Robert ran a malware scan & reassured me that there were no viruses, no malware, & that no "worms" or anything I was concerned about were residing in my MacBook.....& that I wasn't an idiot (though I had been). He did this with a smile, great kindness, & at no charge. Thank you, Robert, & thank you, Mac Made Easy! * when an Apple SENIOR Advisor thoroughly screwed up my one year old iMac merely trying to install Big Sur (when it wouldn't, repeatedly). Apple would take no responsibility for the cost of undoing the damage even though it was under an Apple Care policy. My first truly bad experience with Apple Support. read more

Jay, Kobe, and Kahana are magicians! They immediately solve my problems with my electronics. I recommend them highly!

Stopped in on a Saturday looking for a cable or adapter. The salesperson was extremely helpful and we solved the problem. Says they also work on Apple Mac's and iPhones using Apple approved products. I will be back if needed. read more

My iWatch charger was acting up, I search throughout the island for a replacement. I didn't realize it is rare commodity. I had stopped at Walmart, Target, Office Max, and other like stores to an avail. Target has the charger with USB C plug which meant I needed to purchase a power brick to support it, additional appliance and expense. Searching Yelp for Apple product reseller came across this service provider. The reviews were Luke warm but I had to check them out and luckily, they had them in stock. So for hard to find Apple products, this is the place in Maui. read more

Kahana was so helpful and very knowledgeable! Ultimately our IPad could be fixed. We were presented with several options. And we chose the best option for us. Thank you very much Mac Made Easy! Thank you Kahana! read more

All the guys here are supertacular! I've been wfh in Hawaii for the last 7 days and suddenly my iPhone X crapped out. The screen was unresponsive. Freaked out and disappointed , I hurriedly searched for an apple store but could not find one but Mac Made Easy did pop up as an approved apple store. Matthew fixed it within 24 hours and I picked it up with little to no hassle! Thank you sooooo much guys !!!!! You guys are awesome. read more

Anthony helped fix my phone and Mac Made Easy is best! I traveled here to Maui for the first time, from California. My phone was working fine when I first arrived and the second day my phone wasn't turning on at all. Nothing had happened to it either. I Googled how to fix it and nothing worked. I brought it here finally and Anthony fixed it right away. He gave me great advice for Apple Care and my phone now works perfectly fine. I am extremely happy! read more

Never again. We've had a few bad experiences with this store. I bought the wrong iPad, never unpacked it, my husband took it back, and they wanted a "restock" fee of 25%!!! To put the iPad on a shelf behind them. This time, my iPhone screen broke, covered by Apple Care, and they said it would be 5-7 days. Forget it. I'll deal with Apple directly. Update: called Apple, they're sending me a phone before requiring me to ship mine to them. THAT is how this is supposed to work. So if you need any kind of repair, just call Apple. Skip the frustration. read more

These guys are the best!! Amazing service. Dropped off my MacBook Pro that wouldn't turn on. They contacted Apple and arranged for a new motherboard and Touch ID to be sent express delivery. Had the whole thing replaced and installed the latest OS by the weekend, despite it being over Thanksgiving. Highly recommended. read more

Terrible! DON'T COME HERE! Only one staff working here is reasonable. The female Manager of this store is an AWFUL RACIST. She sells products/provide services depending on customers' nationality. We asked whether they can borrow a charging cable for Mac and we were willing to pay the rental fee and they refused to lend, so we had to buy and came to return on the next day. The female manager then said "where are you guys from? China?", "this is dishonest" even twice, with charging 15% of the price as return fee. We accepted the return policy, just very disappointed about such rude person on beautiful Maui. read more

I usually feel apprehensive about technical issues involving my lap tops, iPhones & tablets, etc. since my tech competence isn't great... but I gave Mac Made Easy a chance. Step one: I called the shop and Josh answered the phone. He was patient with my tech insecurities. Great first impression. Step two: I went into the store and Chase greeted me. Long story short, he fixed my problem! (I thought I lost my wedding images!) Bonus: I forgot some of my equipment at the shop and they graciously saved it for me. Mac Made Easy is friendly, service-oriented, fair and reasonably priced with an excellent customer service attitude. read more

WILL NEVER COME BACK AGAIN. The female manager of this store is really awful. She asked my NATIONALITY and said I am DISHONEST when I tried to return the MacBook charger I bought one day before. I used it only once. The package is in good shape. I accepted the 15% service fee for returning and completely followed the return policy. This was the first time someone said this to me. If you don't want people to return things, just remove the "return policy". I am still very angry about what the female manager said to me. My WORST experience at Maui. read more

My email suddenly stopped syncing between my iPhone, iPad, and iMac. I tried for a couple of weeks to figure it out, but finally gave up and went to Mac Made Easy. When I arrived, there were a couple of older ladies in line before me, both of which required a lot of attention and conversation. Robert, the consultant, was very patient with both of them and never made them feel rushed or unwelcome and explained things to them in a very calm and helpful way. They both left much happier than they come in. Then Robert helped this older lady and I was so lucky he did. He fixed all of my email settings so they were syncing properly. He is obviously well educated in Apple products and is fully vested in making sure the needs of his customers are met. I highly recommend Mac Made Easy and in particular Robert. read more

Apple Care gave me an appointment with Mac Made Easy on Maui. I brought my iPad to them. They handled everything and I got a new, replacement iPad from Apple Care. Great company, Mac Made Easy. read more

Emailed for a quote and was provided information instead of possibly gauged for revenue which I really appreciated

Initially I wanted to give this spot 1 or 2 stars because I came in yesterday and waited almost 40 minutes without acknowledgement or service. It didn't help that 2 people came in after me and just went straight to the reps with no regard for the people already waiting for help. I came in about 30 mins before closing so remember not to come in towards end of day! All I wanted to find out was whether my computers have come in yet. However, the guys are really good and when I ordered two iMacs, Chase called me every few days to update me on the shipment. This was really amazing and unexpected. Today, I received a call from Matt stating that the computers have arrived and I went in around 3:30pm and only two people in the store so I didn't have much of a wait this time. When you go in, just expect long wait times especially if the customers have a lot of questions about how their phone or computer works. My only suggestion for this store is to have a system in place for customers waiting and acknowledging the customers as they come in will help with figuring out who is next. Otherwise, the store is clean and organized. Easy to find what you need. Parking can suck because a handful of stores share the small space. I'm glad I decided to give these guys a chance. read more

Mahalo plenty Kahana and your wonderful team @ Max made Easy !! I'm happy to say thanks to you I'm enjoying doing homework back in school :) You guys are the best read more

Awesome experience. I took an iPad there to get repaired assuming it would be $95. I told them the problem and he took it in the back to take a look. 5 minutes later he repaired the charging port and didn't charge me a thing. Highly recommended. read more

I am so excited that i had my MacBook Pro serviced at Mac Made Easy. At first, there were challenges Some of the problems were my fault and some were theirs. BUT I got it back yesterday and I have a whole new keyboard under warranty. Thank you. It works perfectly, and my laptop is home where it belongs...... read more

These guys were great. I lost my emails and couldn't get my google either. Google was impossible to get in touch with or even help. Kahana and Anthony were a great help. Told me Wgst I needed to do had me do Wgst they said and everything is back. Can't thank these guys enough. They made a stressful situation into a happy ending read more

Kahana at Mac Made Easy knew exactly what to do to remedy the slow processing and error messages on my mac. I walked out with a perfectly working computer, complete with backup and answers to all my questions (same day). Expert, efficient, professional service. These guys know what they're doing. Mac Made Easy. Couldn't have picked a better name. read more