Was dreading going into Verizon today was expecting the worst because it was a Friday and the…read moremanner of my visit. Nicolette was the first to help and she did it fast, friendly and efficiently. She even told me she would take care of the matter and I didnt even need to stick around for that. Great way to start off the weekend and great service. Mahalo plenty Nicolette!

even through my problem wasn't solved at the store Ihelani gave me all the information I needed to…read moreresolve my phone issues. Ihelani's professionalism and demeanor is something I haven't experienced with a representative in years. congrats of having a great employee. -Verizon customer

HIRE WORKERS WHO CARES. And respects customers and there bosses .She had a crazy attitude and also…read moresaid the owners won't do nothing to her because they can't find workers. Soon they won't find customers..... all this because I asked her if she could put on the screen saver that I was going to purchase...... STAY AWAY

I called to have my phone repaired as the screen was broken. I made a $100 deposit and was told…read morethat I'd be ready in around 1-2 days. We called a day later, asking if it's ready, and they told us to get it. We later find out that they never repaired it, telling us that we "cancelled" or said no to the repair. Gave the phone just like the way I gave it to them. DONT GO HERE!!

Located in a kiosk in the back of the Kihei Kalama Village. Montez is awesome. My phone was a a…read moredead brick and I was beside myself because I had all my numbers, data and photos from my vacation. However, Montez was super sympathetic and tried really hard to try to diagnose the issue. He seemed to think it was the battery but he did not have the Sumsung S7 battery in stock that day but he did tell me I might also have an issue with my port because there was some corrosion. I was leaving the next day and took it to a local repair back home who confirm everything Montez said and Montez did NOT CHARGE ME ANYTHING! Honest, ethical and super sweet vendor. Not willing to rip you off, he just felt bad he could not give me back a functional phone. Thank you having the skills and integrity to give me an honest answer even if you could not fix it. His shop is also full a super cool accessories and many other customer seemed happy with their screen repair (lots of lava rock injuries) and I would definately go back if I ever have a cracked screen. Lots of gift shopping while waiting for phone so a win win.

From the owner: Maui Connect Services is here to help with your phone, computer, tablet and other electronic…read morerepair. If foreign repair, we can locate parts and help get your item in working condition

I brought my phone to Maui Cell Phone Repair to fix a simple issue with the power button. What…read moreshould've been a quick repair turned into a month-long headache. After dropping it off, I didn't hear anything for over a week. I had to call them, only to be told the part they ordered was wrong. Another week went by still nothing and when I called again, they admitted they ordered the wrong part a second time. Finally, after weeks of silence, they said the right part came in. I dropped off my phone again, and while the power button was fixed, my speakers were suddenly blown when I picked it up. They admitted it "could've been" their fault and promised to order a replacement speaker. It's now been over a month with no update, no call, no message nothing. At this point, I had to buy a new phone. I could've saved the time, stress, and $104.70 if I had just watched a YouTube tutorial and fixed it myself. This experience was a complete waste of time and money. The lack of communication and accountability was disappointing. I would not recommend this shop to anyone looking for professional or timely service.

Very knowledgeable. Identified the issue I was having with my phone and had it fixed in such short…read moretime. Everything is back to looking brand new.

Shout out to Christina and Amelle, who stayed late to help me out at 7 pm Monday night, normally…read moretheir closing time, when they usually close! My cell phone was frozen on an accessory message, and nothing I tried could fix it. They had the answer and even taught me how to do it myself! Thank you Christina and Amelle!

I came here for a T-Mobile Tuesday freebie. Although the guy who helped me wasn't rude, I could…read moretell he wasn't really enthused by another person coming for a giveaway. I also just came from the beach, so I was dressed down. He got it for me and I asked about the new iPhones. At the time, they weren't in store, but you could order them. He just told me they weren't in yet, not interested in selling I guess. Right after, I went to Costco to shop and saw that they now have a T-Mobile kiosk. I talked with the girl there and ended up ordering 2 iPhone 16 Pro Maxes. I don't know why you blew me off, but if you would have gotten a commission, you blew it. It worked out for me though, because I got a way better deal with Costco incentives.

Horrible experience. Had my daughter's screen replaced while on vacation in Maui (April 7, 2025)…read more When we picked it up the screen sat higher than the original but she assured us that was normal. When we got home the phone became glitchy and would shut off 2-3 times per day. About 2 weeks after we got home my daughter went to grab her phone and the screen fell off into her hand. When we took it to the Apple store they confirmed that not only was the screen replacement cheap, it was installed incorrectly. I have called 5 times (manager is always "away"), I have emailed twice, tried to contact them several times via their website, Instagram, and facebook. I didn't want to have to write a bad review but it is clear they have no intention of contacting us and refunding our money ($197 down the drain). Horribe customer service. Do yourself a favor and avoid this place at all costs

So far, not impressed. Need to get my phone repaired in Ka'anapali. Came earlier today around…read more12:30pm to get my phone repaired. They were closed even though it says that they are open on Mondays. It is now 3:50pm, I've called multiple times since going there earlier and I have yet to hear back from anyone. It's pretty frustrating because I'm a single mom on vacation and to carry my two children with me back and forth from our hotel to check and see if they're open is ridiculous. If you're not open on Mondays then please update your hours so you're not fooling people and if you are open then why isn't anyone there or answering the phone?

Joel is amazing! We walked in looking for a cell phone for my mom and we found one. Within a few…read moreminutes of waking into this store we were greeted by a friendly, kind gentleman named Joel. He showed us the Samsung Galaxy S25 and we were sold. He had an amazing personality he makes jokes he had us in and out of there in about an hour. We went shopping so that took up half of our time. Seriously if you need help with anything come to the Kihei Location for your spectrum needs. I will come to the Kihei Location because these guys are on it. Come and see Joel. This man surely needs a raise as he is great with customers and his job.

Sylvester N. you are a lifesaver!! Thank you for the best customer service and for making the…read moreprocess of getting utilities so easy and effortless. If you are visiting the Kihei Spectrum store, go and visit/talk stories with Sylvester -- he is definitely the guy to trust. We walked in at 7pm asking about services and the promotions that were going on and came out of the store with our modem, router, and cables by 7:15pm... now that is FAST and efficient. Sylvester was very helpful and very knowledgeable about the products, so choosing a plan was easy. Mahalo Kihei Spectrum!!

Corey ... quick fast friendly service .. very professional ... found me a iPhone battery and…read morereplaced in minutes at a reasonable price ... opens on weeken

Incredible!!!!! Struggled for days and with countless support people, even from the device…read moremanufacturer.... Nothing. Walked into Mr Cellular and he had it fixed in less than a minute and didn't charge me. Gave him a giant tip and this review! This place deserves all of Maui's business. What a guy and what a place!

Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

I have been using this company's help whenever I have needed it for about 5 years now. Always…read moredependable and gets back to me asap when I leave a message. Their techs are great in talking me thru and showing me what I'm doing wrong with my computer. Being an owner of a business this has helped me understand computers more and they have even recommended items for me in the past that have worked out great. Overall an excellent company to deal with, one of the best on Maui. If you have a computer problem and it needs to be solved right away, then these are the guys to go to on Maui.

David helped me pick out the Ethernet cable I needed. The shop was busy with computers under…read morerepair and being configured. I'm glad to find them as I have a condo nearby. Friendly and knowledgeable service!