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    Verizon

    2.8 (84 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

    Services - Verizon

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    Reviews With Photos

    Roselani K.

    Thank you very much to Boi manager and Devin who helped me and my grand daughter get her phone going. Customer service fast and Awsome.

    Phone cases
    Chelsea R.

    Sometimes you can't get the information that you need solely from online and that's where brick and mortar places like these come into play. Having a Verizon store is helpful and welcome in this regard. I came in interested in a new phone and wanted to view my options in person and walked out with a brand new device that same day. Personally, I wish the process wasn't so long (I'm sure the employees agree too) but I think my case was a little different since I was trying to consolidate lines and in truth it took a few hours for the whole thing to be completed. We had a challenge with another of our phone lines but the associates helping us were extremely transparent and explained all of the different methods that they were trying to get our phones set up. This consistent level of updates and assistance was highly appreciated. The associates who helped us made sure to notate in our account progressions so when we came in multiple times other folks helping us were aware of the situation which was nice. The system of when you'll be helped is a tad bit vague because it appears that each associate in the store has a different role. So it's best to come in with your specific ask and let the people in the immediate vicinity of the front door guide you if you need a question answered. Once you get paired up with an associate it's usually smooth sailing. The rating of the review is not for the store and its' associates who did their best to be helpful, this is in regards to Verizon set up. The way that Verizon as a company markets its process is like it should take 20 minutes maximum but in my personal experience that's hardly the case where we've had multiple visits and hours of waiting to handle set up issues. If you're coming in for any major changes to your phone plan or phone account for a few hours in your schedule just in case anything odd or complex comes up. If you are settling in for a wait this location has free WiFi available so you can stream, listen to music, check your social media accounts all without using up your data. Additionally they've got stations for phone charging and the outlets if you've got your own chargers to power up your devices. There are also six areas in the store where you can sit to relax. I'm definitely going to echo other customers that this location is open, bright, and clean which makes the in store experience better.

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    7 months ago

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    Verizon S.

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    13 days ago

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    4 months ago

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    7 months ago

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    1 year ago

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    8 months ago

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    2 years ago

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    Verizon S.

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    3 years ago

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    2 years ago

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    1 year ago

    manager followed up with me quickly to correct the mistake made by staff the day before was very helpful and understanding

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    2 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    8 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    4 years ago

    Helpful 1
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    4 years ago

    Kim is awesome helped me with Verizon family app and is always the best customer service.

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    4 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    12 years ago

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    10 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    Page 1 of 3

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    Tech Armor - Protect your iPhone with tempered glass.

    Tech Armor

    (55 reviews)

    $$

    Horrible experience. Had my daughter's screen replaced while on vacation in Maui (April 7, 2025)…read more When we picked it up the screen sat higher than the original but she assured us that was normal. When we got home the phone became glitchy and would shut off 2-3 times per day. About 2 weeks after we got home my daughter went to grab her phone and the screen fell off into her hand. When we took it to the Apple store they confirmed that not only was the screen replacement cheap, it was installed incorrectly. I have called 5 times (manager is always "away"), I have emailed twice, tried to contact them several times via their website, Instagram, and facebook. I didn't want to have to write a bad review but it is clear they have no intention of contacting us and refunding our money ($197 down the drain). Horribe customer service. Do yourself a favor and avoid this place at all costs

    So far, not impressed. Need to get my phone repaired in Ka'anapali. Came earlier today around…read more12:30pm to get my phone repaired. They were closed even though it says that they are open on Mondays. It is now 3:50pm, I've called multiple times since going there earlier and I have yet to hear back from anyone. It's pretty frustrating because I'm a single mom on vacation and to carry my two children with me back and forth from our hotel to check and see if they're open is ridiculous. If you're not open on Mondays then please update your hours so you're not fooling people and if you are open then why isn't anyone there or answering the phone?

    Verizon - mobilephones - Updated May 2026

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