Quickly and friendly service and very knowledgeable employees. Would highly recommend this location.

Terrible service. They need to train their workers on giving the right information. I wanted to order a iPhone pro with 1tb storage and they ordered the wrong phone. Telling me I have to wait until it's delivered then come back in to return it and then order the right one... they can't just cancel or the order that I placed 30 seconds ago and reorder it... also the guy who helped also rented from the same landlords as me, and proceeded to say he fu@$ing hates them and wished them ill... like why are you swearing at a customer? Totally unprofessional. Also the same guy told my wrong information about trading in her Samsung phone. That she had 14 days to trade in her phone to get the trade in value. That was wrong and they wouldn't accept the phone so we paid out of pockets for a new galaxy.... I hate that it's our only option here read more

I have been to this store several times and to be honest, service can be hit or miss. It depends on who helps you. Today I was helped by a wonderful guy named Daniel. (Note: There are 2 Daniels at this store and this is the one whose last name begins with letter F.)At any rate, Daniel F. Could not have been nicer or more helpful. He was knowledgeable, very nice, and made the whole experience really positive. read more

The service was above and beyond anything I've experienced at an AT&T store. Truly excellent. Ernesto and Raymond were very helpful and friendly. Worked quickly to get us a replacement phone. Actually made the experience enjoyable. read more

We have a family plan. One of our phones that has been long paid off broke. We went in to keep everything the same and just pay for a phone in full to replace the broken one. I told the clerk whose name is Cordell that I wanted to pay for the phone in full, for some reason, he put me on a monthly plan to pay off the phone. He never asked me about the $10 a month extra for next and I now realize that that wouldn't have been an option if I paid in full. Then I saw that he changed my data plan to a plan that would no longer give me a discount that I was receiving. He didnt have an explanation. He said he didnt mean to mislead me. So my 196 a month bill changed to 408 a month. I called my husband to explain. I put him on the phone and when my husband asked why he did this, he gave me the phone back and refused to talk to my husband. I asked the manager for an explanation, and she gave me an excuse that was wrong as well. Its much easier to just do all the legwork online and pickup the phone. I should have known when I had to make an "appointment" to purchase a phone. An appointment.... Ridiculous. read more

This is actually for the kiosk as the store wasn't too helpful. I actually went to both and at first I went in my lunch break then had to rescue for after work. Went in and explained it to them and the young guy kinda looked through the phone. He seemed new so I don't hold it against him. Also supervisor came around a couple of times to check on it. He troubleshooted it which didn't fix the problem then sent me home with instructions online. Couple calls to hubby for help and he tells me I have to go to Apple Store. Which there aren't any on the island lol! So. Went to kiosk which wasn't busy at all and he was really helpful. Even though he couldn't fix the problem he offered me some other options and I can upgrade my phone so that'll definitely help. read more

This review is for the store itself, not the entire company, as they DO NOT deserve 5-stars (as anyone with an "unlimited" data plan knows what I'm talking about!) I've been a customer of AT&T for years by default after they bought out Cingular Wireless. I haven't used the services in the store much, as I do everything online and take great care of my devices. My iPhone 4S's SIM card had been coming loose inside the phone whenever there was even the slightest bump to the phone. In the beginning, popping out the SIM tray and reinserting would work, but this time it wasn't. I figured the card was getting old or defective. Went to the store, the doors were opened for me - nice! They don't even do that at Louis Vuitton! Was greeted immediately as the store wasn't busy, told the friendly & professional male associate my issue and with a couple of questions, and a few taps onto an iPad, I had a brand new SIM card installed and was out of the store in 5 minutes. read more

I went in to buy an iPhone 11 that was on display in the store they said they are out of stock and cant order one they then told me they have iPhone 12 I asked to see it and of course it's not on display I walked out read more

Came here and this guy didn't knowledge me and my bf. He came out and gave another guy a SIM card who came after me. But when I ask for one he say no they're close and then shut the door on me. How rude?! No wonder why this place have low rating. read more

AT&T Store - Horrible customer service - Mobile Phones Near Me - Kahului, Hawaii

This company and its customer service sucks. Paid my uncles bill and had a question about it. Female related i needed to check in even if i wanted to ask a question. Looked at the screen and i was #7 in line. Waited over an hour before i was serviced and only to ask my simple question which took less then 5 minutes to answer. Will wait till my uncle's service contract is up and switch him over with us at Verizon... At least we get better, quicker, more customer oriented service. If it were possible id give no stars......... read more

Service was quick but awful customer service. The rep activated the WRONG line and did not even catch his mistake. He left us to go sit around with other employees while we cleaned up the wrappers and set up the phone on our own. That's when we noticed the wrong line was activated. So now we're on vacation and a family members phone is deactivated. Luckily they're here with us so we are taking the new sim card, but what if they weren't here and had to go out of their way at home to go to a AT&T store to fix his mistake?? THEN he had the AUDACITY to say "i'll waive the activation fee on the new sim card" REALLY? Horrible service, he wasnt even bothering to wear his name tag read more

Went in to buy a new Go Phone. Kind of knew what I wanted so when I walked through the door and the guy asked me for help I said, "Nope. Just looking." After about 10 minutes I found the phone I wanted but the internet browser didn't work. I asked the only guy available and he said the store internet was down but the data would work. After another 5 mins of screwing with it I called the guy over and he discovered the sim card was bad. No big deal, I like the phone so I'll go ahead and get one. Just then his manager comes over and pulls him aside and quietly scolds him for not staying by the door, and then they both walk away. Uhm, okay. After a second of confusion I walk over and tell manager lady that guy was helping me. She points to the screen on the wall and asks if I was next. What? Please know that I'm not 100% sure she was the manager. However, she was 1 of only 2 gray shirts out of like 8 blue shirts. If shirt color is an indicator of status she was part of the elite 20%! Apparently you have to put your name on the list and wait to get help no matter what you want. I put my name on the list and then see I'm #8. Lame. I walk over to the lady and say, "Excuse me. I just wanted buy that phone over there, put my sim card in it, and be on my way." "Do you have an account with us?" she asks. "Yes. I just want to get that phone, give you my money, and leave. Can't someone just ring me up.?" "Well you have to wait in line." "Can you ring me up?" "No, you have to wait for a customer service rep." "Okay, well I'll just go order a new phone online." Her response, "Sorry we couldn't help you." I proceeded to leave, sad that the store didn't want my money because I wouldn't wait in their virtual line. Later that evening I bought an HTC Desire on Amazon where it was $20 less, and then another $30 off with my points from my Amazon credit card. Silly me trying to buy something from a store! read more

Can a phone store really rate five stars? This one did. While visiting Maui, my Blackberry refused to hold its breathe for a very brief trip underwater. All the king's horses and all the king's men couldn't put Humptyberry back together again. So I needed a new phone and fast. Although they did not open at 9:00 am as shown on AT&T's website, once I did get in they made quick work of me. Blackberry is dead, here are your options, all expensive and requiring a major on-the-spot decision. OR go to Walmart, get a $30 phone, transfer your SIM card, and take care of everything when back home. It solved my problem perfectly. Since that store didn't get a sale, I won't mention the name of the person who gave me the great advice. But it is nice to see someone working in a phone store take care of MY interests. read more

Great Staff Great Service. The two staff I have met have been very easy to deal with they were both straight up with me. Did not sell me things I could not use or did not need. The first guy was able to make my older Canadian Smart phone work on the ATT system no charge. As a pay as go customer I got the say service as families at the counter that bought 5 line packages. Today I brought in unlocked Google phone to form them to set up to the ATT network they set up with a smile at no charge. Now I finally have LTE service and it works great in Wailuku, read more

Super easy and quick. Brock was very helpful and made the experience one of the best I've had at AT&T. No wait times, and very clean. I would definitely come back here again, thank you Brock! read more

That's bad assistance I have to wait a lot time just for fix my internet so one employed just open the glass door but don't help I never happy when I have to come to this store so after 30 mins the employed come and tell me I have to paid more money with I wanna better internet that's is a bullshit read more

We recently went to the AT&T sire (yes, we were in fact one of those "crazy" people that showed up at 5:00am to stand in line for the iPhone 6), we were there a very long time due to downloading everything into the new phones and the new iPad Air however I must say that Sean C. was a wonderful help to us. He treated us with respect and he was extremely knowledgable. We have friends who just switched to another provider because of AT&T's customer service, if they would have had the help of a representative such as Sean that would have never happened. It was a very good experience and we highly recommend him. On the down side, I'm sure everyone has a bad day but Karen was not a good representative of AT&T at all. I won't go into details but I really hope that she could just be a bit more informed and kinder to customers. read more

Brock has provided excellent service. He takes his time to help you out. I'd recommend him the next time you go to the AT&T store in Maui. Makes recommendations specific to your needs. Thank you for all of your help Brock! read more

I went and upgraded my iPhone. Waaaaaay overdue because of my cheap @$$. I held on to my old phone for 4 years because I'm so cheap and with each new iPhone coming out, my phone started malfunctioning more and more. I came into the store and Sonny helped me. Love him!!! I didn't even have to ask! He was trying to find ways I could save on my plan! How thoughtful. Above and beyond, I say. And on top of that, he has a very fun and happy demeanor. Did everything with a smile. A+++++!!! Thank you Sonny!!! read more

Sean spent extra time to make sure my iPad 2017 was set up properly - friendly, helpful service !

I've been a long time AT&T customer. I always felt a loyalty to them because Apple seemed to prefer them- and I worked closely with Apple. I always liked the customer service in the store. You can make a reservation and you are greeted at the door. (Please--if you do sign up or make changes to your account please make sure you leave with documentation that includes the associate name, the date, and discloses all costs/changes to your account, including if you DID NOT sign up for insurance.) I went in recently because my service had become horrible. While there I noticed 2 different insurance charges that had been added to my Apple Watch. I had been getting charged an extra $35/month. They aren't empowered to help with issues in store, you have to call customer service. To sum it up- over an hour on the phone, passed off several times to multiple departments with the final department being closed for the day!!! Can you believe that they did that to me when I was calling bc I'm unhappy??!! I was shocked to have my time disrespected like that. I believe staff gets dinged for refunds and cancellations so they play hot potato with the call stating that you need to speak with a different department. They even passed me back to the dept I was passed from. It would be laughable if it didn't waste so much time and accomplish nothing besides pissing me off more.Sigh. So when I call again they looked up my records- I had been getting charged that extra $35 SINCE JANUARY OF LAST YEAR since I went in the store to set up my Apple watch. The business pays $350/month and we have never complained about anything, so I was stupidly thinking they would value me as a customer and take good care of me. Remember- I'm already having service issues so as a loyalty department associate you would take a look at all of this as a whole and issue a refund, right? I mean - why would I want to pay 2 types of insurance totaling $35/month for a $500 watch when I have iPhones that cost $1350 with no insurance?! And they know employees are notorious for doing this bc customers sure do (google it). Instead she asks arbitrary bordering on insulting questions such as: Do you hike with the watch? Do you wear it out? Do you wear it jogging? WTF!! Pardon my language but it doesn't matter how I use the watch! She then points out that I should've noticed. Yes, I shouldn't have trusted you guys. I understand that most people would notice any increase on their bill. Unfortunately, our business has a high volume of bills for which our accountant writes up the checks unless there's a huge change. Who cares!!!! Bottom line: I am an outstanding customer, your employee obviously tacked on insurance. Finally she agrees to refund 2 months. WE NEVER GOT THE REFUND CREDITED TO OUR ACCOUNT! Geezus. Regarding the service issues I called them about: My house in Wailuku has never gotten even a bar of service and the $200 micro tower ATT told me to buy a few years ago is no longer supported. WiFi calling stopped working months ago on all phones. No phone at my house!! Plus internet was sooooo slow. Hotspot was a joke. Sigh. AT&T- you need to change something because customers shouldn't be able to tell that employees are making commissions on insurance, or that phone support will be dinged for refunds and cancellations. Make a mandatory document that customers leave with that shows exactly what the customer signed up for and can expect to pay- that protects the consumer and the corporation. Each employee should have an employee number which would be included on the disclosure paper. All of the phone support departments I spoke with need training in customer service, and you can't ding them for giving a refund, or whatever mechanism causes them to hot potato a phone call. All of them should have an employee number and give the customer that number at the beginning of the call. Lastly, I heard that you are putting up more towers in Hawaii. Well, FYI, service is worse than ever here in Maui. I'm really disappointed to have been so loyal to your company and recommended you so avidly (I used to sell Apple products that had cellular for 12+yrs) when in the end the very first issue I have is handled so poorly with so little regard for my track record as a customer. Tl;dr- I have given AT&T more chances than they deserved. I switched to Verizon yesterday and had a great experience (see my Verizon review). I get reception in my house with clear calls. Customer service has been great. Strongly recommend switching to Verizon. read more

They only want/like/entertain you if you buy a new c/p after that, if you go back to the store for help or questions, you gonna get a worst customer service ever I can imagine. read more

My phone was on it's last leg so I finally gave in and went to AT&T to purchase a new one. I walked in knowing exactly what I wanted and I only waited a few minutes for an associate to help me. Bob had the best customer service I've received anywhere in a very long time. He was friendly, knowledgeable, and efficient. My husband had purchased the same phone about 4 weeks prior back on the mainland and the experience was so different and he was left with so many questions. Bob took the time to check out my husband's plan and answer all of his questions. I left feeling confident and comfortable in my choice because Bob explained absolutely everything. He also told me about all of their deals and extras without being pushy. Really a great experience. read more

Went in to add a line. Eileen assisted me immediately. This is the one place where'd you never know what the wait time will be. I was really thankful and timed it right. Everyone is pretty much helpful and never had a bad experience. I was in and out and set up really fast. Ask for Eileen she will help you!! read more

all rite !!!!! this store is " g " !!! it can be tricky but if you go to " sean " not " swawn " but " sean " just ask for sean !!! or ask for mike i think ?? i dont know his name but he has a huge beard !!!! yaya that guy !!!!!!!!!! or sean !!!!! okok !!!!! they will !!!! " give it to you straight " !!!!!!! no games just brains !!!!!!!!! no worries just hurrys ( so you can get the f out of there ) !! anyway !!! at&t employees work on sales and commission !! so they wantvto help you ok !!!!! both these guy will do you right !! ;) ;) ;) !!!!!! soo don't wait !! head down and remember only sean or the guy a the huge beard !! believe me !! i know people mandatory !! these are your guys !!!! aloha !!! read more

I tried to buy a Samsung s6 active outright, no contract. I want to use it on another carrier because I hate AT&T. On the placard next to the phone it is written buy outright $595, but they still wouldn't sell it to me, stating I need an AT&T number. F&%k you AT&T. read more

Too bad there isn't a 0 star rating.Waste of my time. Leaving this company as they are so disrespectful of my time. Over and over again they have literally taken hours of my life making me wait. The reps keep going home while customers are waiting. They are actually locking the doors during business hours. They do not answer the phones. Then tell you that you should have made an appointment. Billing is incorrect many times and I have to call customer diss service and wait 1/2-1hr just get my bill correct. It's like a bad abusive relationship. I'm not going back this time. Going to unlock my phone and go to Verizon. read more

Great service when you go in to the store. There's always someone opening the door for you, asking you if you need any help and if you do need help they'll add you to a list when they're busy, which you can see on a TV screen. However, if you want to call this company or this specific store for help or questions they will NOT answer they don't answer calls. I live on the opposite side of town and I do not wish to do an 1+ drive just to ask one simple question. So I brushed it off my shoulders until I make my way on that side of the island. A young lady helped me today and did a wonderful job answering every question I had about my bill. Thank you AT&T! read more

AT&T does not care about you!!!!!! They are a money grubbing monster corporation that gets you to sign up and then makes it impossible for you to leave without you being completely abused on the way out the door!!!!! I had an account with them for years because they handled the iPhone. I got such spotty service on Maui that it was disheartening.... I had an insurance policy on the iPhone and when it broke I sent it in, well in the month that followed they sent me 4 replacements that were faulty. I didn't feel that I should have to pay for my service when they kept on sending me broken phones!!!! I still owed on the lease of the broken phone so they just kept charging me!!!! I finally paid off the lease to unlock my broken phone so that I could leave the company. Just a warning AT&T is a terrible company so steer clear!! I am happy at TMobile for now read more

Getting a new phone has always been the absolute worst experience for me. You know how it goes.... You take a number, you wait two hours, and by the time you're finally finished, you leave frustrated and overwhelmed. You thought this time would be different, but it never is, and you end up at the food court stuffing yourself with junk food, trying to reclaim the 2 hours of your life you just lost. This is exactly what I was expecting when I went in for my new iPhone, but as soon as I entered the store, I met Bob. Bob was knowledgeable, courteous, and extremely helpful. I needed to return to the store for a further appointment, and he scheduled me in for a specific time, so I was in and out within 20 minutes. Thank you for making everything so simple. Oh, and If you need a new phone, go see Bob! read more

Worst customer service ever. they make you wait just to buy accessories. there is no priority to make every customer first. having someone stand at the door with an ipad while people wait to buy accessories or general questions is not in service to the customer. why can't someone be helped for a minute. the traffic here isn't exactly high. seems like they just care about people signing up for new contracts and not helping people wanting to buy small products. read more

AT&T customer service is the worst service I ever had. Specially there finance dept. How the hell they did a fraud report ask me some question that like 5 years ago info off course you forgot already those things, they denied me to open acct. That's so stupid, At&t customer service is the worst. read more

Amazing service from Nolan, the manager. He is smart, patient and professional. A keeper!

I have purchased a brand new iPhone at this store. When the phone broke, I was told that this AT&T store does not provide any support with warranty issues. Those have to go directly through Apple. So, what is the benefit of purchasing the phone in the store if they don't help you with any warranty issues? Also, I learned the news after waiting for an hour when the person checking me in could have told me about their policy right then. Not a good service. Next time i will buy my phone directly from AT&T over the phone or online. I see no point waiting there in line. read more

This store fraudulently charged me for an ipad and then lied to insist I had authorized them to do so. When I kindly explained to them what had actually happened they refused to have a proper conversation. My account was then charged continuously after they acknowledged their wrongdoing. This took months to reverse through the company and is not the first time I have heard of them doing this. They are disturbingly robotic and take no accountability for their actions. Do not shop here while in Maui. Especially not it you are visiting!!! Trust me. read more

Terrible customer service. Store manager, a lady, wouldn't help us at all and we are here from out of state. She kept looking over at us then sent her "greeter" over to tell us they couldn't help. Apple customer service told me AT&T wouldn't help...I should have believed him. Rude greeter, horrible manager. read more

I thought At&T would be good choice coming from T-mobile for nine years! Worst decision I've ever made talk about entrapment due to the fact of. You can always open up a third line for you already too because there's nothing we can do for you on your other two lines but you can always open up a third... from every sales men.. wasted five hours of my day dealing with AT&T loyal department to the point where they told me to going to the store and They we'll see the notes and take care of u.. bunch of bull face lies. Talk to four different customer services ....none of the cares to noted my account. Which two of the four offered me full upgrade on my second online.. then I said ok call me back tomorrow I'll pay my bill .. no call back . Went in to store after being told ya the account is noted they well see it . And I'll u need to do is pay the taxes .. ok heading to store now.. got nothing but grammar corrections from the store manager .... so I had to start over better yet you're better to go pick Verizon or T-Mobile stay away from AT&T specially on the Maui... #stayaway #Badbusiness #trapped paying 200+ a month for. i5 16 for now a year. Or so even told them I'll keep paying the installment plain on top of the new phone. Sir we can't do that but we can open a another line. Being my 3rd ... do the math on a 24 month contract... and the phone good hell... no thx I'll pay the total of what I owe on my two devices which equals $400 to buy them out right and my cancel fee is still cheaper than a 24 month contract to open up at third line.. read more

These people are EXCELLENT! Arrived in Maui and promptly went to see them to purchase a data plan while in Hawaii. Rhodel took care of me right away, added a cell card to iPad and sent me to get a prepaid Visa card (cannot use my visa registered in Canada) and told me how to activate the card in my iPad. I had been up since 1:30AM to travel to airport to then fly 7.5 hours, my brain wasn't all that sharp so all I had to do was go back and he activated it for me while my husband talked to them about some places to go eat in the area. All and all an excellent experience with excellent customer service. Thanks AT & T! read more

WORSTE EXPERIENCE EVER! The lady working with the clear braces is the WORSTE customer service rep I've ever encountered. I walk in and want to buy a AT&T go phone. I know the exact one I want. I ask the lady with the clear braces and she tells me very rudely that I have to sign up to speak to a representative. When I sign up the guy tells me that it will be an hour and a half wait!!! I then go back up to the counter where two reps were standing and ask just to male perfectly clear that I do in fact have to wait an hour and a half to wait to buy a phone? She barks at me that everyone in the store is waiting to buy a phone! That's funny because I thought that the people who were at the tables talking to reps were talking about plans and what not. The bottom line is that lady with the braces was awful at her job. She was rude and had a horrible attitude. She will be the reason why I will no longer be using AT&T, just because of her nastiness and her unwillingness to be at all a help. read more

awful awful awful. this store representative- 'sorry can't help you'. if you try calling the number listed for their store- all they tell you is how to buy more services or a new phone. worthless. i guess they are not as smart in Maui as people in the rest of the country or maybe just too lazy here. the at&t stores in nyc are helpful. will help you find out the problems you are having. they listen and work on solving the problem. if they can't fix it, they call apple on the spot. that is customer service. no aloha from at&t in Kahului, Maui read more