Horrible experience. Had my daughter's screen replaced while on vacation in Maui (April 7, 2025)…read more When we picked it up the screen sat higher than the original but she assured us that was normal. When we got home the phone became glitchy and would shut off 2-3 times per day. About 2 weeks after we got home my daughter went to grab her phone and the screen fell off into her hand. When we took it to the Apple store they confirmed that not only was the screen replacement cheap, it was installed incorrectly. I have called 5 times (manager is always "away"), I have emailed twice, tried to contact them several times via their website, Instagram, and facebook. I didn't want to have to write a bad review but it is clear they have no intention of contacting us and refunding our money ($197 down the drain). Horribe customer service. Do yourself a favor and avoid this place at all costs

So far, not impressed. Need to get my phone repaired in Ka'anapali. Came earlier today around…read more12:30pm to get my phone repaired. They were closed even though it says that they are open on Mondays. It is now 3:50pm, I've called multiple times since going there earlier and I have yet to hear back from anyone. It's pretty frustrating because I'm a single mom on vacation and to carry my two children with me back and forth from our hotel to check and see if they're open is ridiculous. If you're not open on Mondays then please update your hours so you're not fooling people and if you are open then why isn't anyone there or answering the phone?

I brought my phone to Maui Cell Phone Repair to fix a simple issue with the power button. What…read moreshould've been a quick repair turned into a month-long headache. After dropping it off, I didn't hear anything for over a week. I had to call them, only to be told the part they ordered was wrong. Another week went by still nothing and when I called again, they admitted they ordered the wrong part a second time. Finally, after weeks of silence, they said the right part came in. I dropped off my phone again, and while the power button was fixed, my speakers were suddenly blown when I picked it up. They admitted it "could've been" their fault and promised to order a replacement speaker. It's now been over a month with no update, no call, no message nothing. At this point, I had to buy a new phone. I could've saved the time, stress, and $104.70 if I had just watched a YouTube tutorial and fixed it myself. This experience was a complete waste of time and money. The lack of communication and accountability was disappointing. I would not recommend this shop to anyone looking for professional or timely service.

Very knowledgeable. Identified the issue I was having with my phone and had it fixed in such short…read moretime. Everything is back to looking brand new.

Quickly and friendly service and very knowledgeable employees. Would highly recommend this location.read more

Terrible service. They need to train their workers on giving the right information. I wanted to…read moreorder a iPhone pro with 1tb storage and they ordered the wrong phone. Telling me I have to wait until it's delivered then come back in to return it and then order the right one... they can't just cancel or the order that I placed 30 seconds ago and reorder it... also the guy who helped also rented from the same landlords as me, and proceeded to say he fu@$ing hates them and wished them ill... like why are you swearing at a customer? Totally unprofessional. Also the same guy told my wrong information about trading in her Samsung phone. That she had 14 days to trade in her phone to get the trade in value. That was wrong and they wouldn't accept the phone so we paid out of pockets for a new galaxy.... I hate that it's our only option here

HIRE WORKERS WHO CARES. And respects customers and there bosses .She had a crazy attitude and also…read moresaid the owners won't do nothing to her because they can't find workers. Soon they won't find customers..... all this because I asked her if she could put on the screen saver that I was going to purchase...... STAY AWAY

I called to have my phone repaired as the screen was broken. I made a $100 deposit and was told…read morethat I'd be ready in around 1-2 days. We called a day later, asking if it's ready, and they told us to get it. We later find out that they never repaired it, telling us that we "cancelled" or said no to the repair. Gave the phone just like the way I gave it to them. DONT GO HERE!!

Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

Joel is amazing! We walked in looking for a cell phone for my mom and we found one. Within a few…read moreminutes of waking into this store we were greeted by a friendly, kind gentleman named Joel. He showed us the Samsung Galaxy S25 and we were sold. He had an amazing personality he makes jokes he had us in and out of there in about an hour. We went shopping so that took up half of our time. Seriously if you need help with anything come to the Kihei Location for your spectrum needs. I will come to the Kihei Location because these guys are on it. Come and see Joel. This man surely needs a raise as he is great with customers and his job.

Sylvester N. you are a lifesaver!! Thank you for the best customer service and for making the…read moreprocess of getting utilities so easy and effortless. If you are visiting the Kihei Spectrum store, go and visit/talk stories with Sylvester -- he is definitely the guy to trust. We walked in at 7pm asking about services and the promotions that were going on and came out of the store with our modem, router, and cables by 7:15pm... now that is FAST and efficient. Sylvester was very helpful and very knowledgeable about the products, so choosing a plan was easy. Mahalo Kihei Spectrum!!

Literally the worst customer service imaginable. I called to shut off services, they kept me on the…read morephone for a half an hour. What should have been a 4 min conversation. Trying to sell me over and over again. Then proceeded to ask all personal questions about how many people use it. What did they use it for. Then proceeded to try and keep sell me all over again. Now I'm in the store to return the equipment. Already been waiting another half an hour just to drop it off. Who knows how long I'll be here. There's still like 10 or so people ahead of me.

The moment we walked into the Spectrum store in Kahului, we were immediately greeted by a rude…read morerepresentative. I know I'm short, but I'm very much an adult--with kids of my own--and I'm actually the one paying the whole family phone bill (yes, including my parents' ). He probably thought it was my parents' account or something, but that's no excuse for how dismissive he was. He kept cutting me off just to say, "that's on you," which was beyond unprofessional. I ended up leaving without upgrading and just called Spectrum directly instead. Way better experience over the phone than in this store.

Deshawn is knowledgeable, kind, efficient and patient. Upgrading my old, broken phone went…read moresmoothly. Highly recommend!

excellent customer service!!! professional staff!! best carrier ever!!! should have been with…read morethem sooner!!!say goodbye to spectrum, at&t,verizon!!! all you need is: t-mobile!!!

Shout out to Christina and Amelle, who stayed late to help me out at 7 pm Monday night, normally…read moretheir closing time, when they usually close! My cell phone was frozen on an accessory message, and nothing I tried could fix it. They had the answer and even taught me how to do it myself! Thank you Christina and Amelle!

I came here for a T-Mobile Tuesday freebie. Although the guy who helped me wasn't rude, I could…read moretell he wasn't really enthused by another person coming for a giveaway. I also just came from the beach, so I was dressed down. He got it for me and I asked about the new iPhones. At the time, they weren't in store, but you could order them. He just told me they weren't in yet, not interested in selling I guess. Right after, I went to Costco to shop and saw that they now have a T-Mobile kiosk. I talked with the girl there and ended up ordering 2 iPhone 16 Pro Maxes. I don't know why you blew me off, but if you would have gotten a commission, you blew it. It worked out for me though, because I got a way better deal with Costco incentives.

Matt at Tech Savvy did a great job fixing my Mac book…read more Reasonable pricing and a quick turn around time. I took the recommendations he suggested and backed up my computer so I don't lose any data in the future. Great job!

I went in with hopes of getting my sons laptop fixed or running faster for him to run some games…read more Matt (I think) was so awesome and didn't make me feel stupid because I know nothing about computers ended up selling me a used "alien" for a really great price and my son is in love with it! This place will actually take the time to talk to you and find out what your concerns are and help you solve them which is very rare nowadays!