Waiting for 2 hours now. Went to check to see what was going on, person said, "Yep we went past you. We tried calling but you didn't answer." Strange no missed calls on phone no voicemail and all while sitting in the store. Sorry calling B.S. on this one. read more

I Had Verizon as my 1st mobile phone and service for more than 20 years. Decent service, BUT the monthly costs kept rising until I'm paying $250 a month for 2 phones and 1 hotspot. I sent them 5 emails and texts asking how to lower my monthly bill, with their Advertised 1st responder discount. After waiting 3 months with ZREO response, I checked out Tmobile. T mobile gave me a $99 a month rate for my same phones and hotspot. They Also gave me $860 to pay off my phones And Verizon... Verizon has gotten Too Big to care about long time customers... They Never Even asked Why I was quitting their service... Not Good customer service, at All...... read more

I was there today. My phone and iPad were not synched for almost a year although I was paying for both. Last straw was all my important info wiped out to nowhere. I couldn't find it. I went to Verizon and Toni helped me. He was excellent. Patient, knowledgeable and apparently very savvy since three different employees came about five different times to ask him 'how to' for their clients. He always answered nicely and patiently. He really is an exemplary employee of Verizon. Good job, Toni. read more

Andrew at Verizon is great! He is so helpful and knowledgeable. He is always able to answer our technical​ questions. He's not a sales man at all... He's honest and accommodating. Thank you again Andrew! read more

Worst company ever! Have a problem with your phone at 5:15pm? You will not receive any help from Verizon. Customer Service (I use that term loosely) people quit at 3pm. Local phone # on website defaults to general phone with autorobot that says they are closed and call back. Wow--I bought a crappy phone with no service. Thanks--byebye Verizon. read more

A Wireless is the Verizon Wireless kiosk in the bottom level of Queen Kaahumanu Center across of Victoria's Secret. We were there the other day to inquire about switching carriers (i was always against Verizon), and the manager, Des, was friendy and so knowledgeable, she came back at me with answers to every question that I had. We dealt with her for 2 days, and not once did she give any attitude, so we made the switch. They had the phones that fit our wants. Due to our previous carrier issues, the switch did take longer than it should have, but after all that's been said and done, we are happy. read more

Excellent service today! I bought JBL headphones and they didn't work well with my iPhone. So I requested to exchange my JBL's for AirPods, and they did it with no hesitation! Thank you Scott! read more

I get it, it's their job, but never trust a salesman pretty much anywhere. Do your research and avoid getting upsold like I did. ;p

After trying the new plan go unlimited I was not happy. I called verizon talked with a rep. And I got back on the new verizon plan XL with 16gb with unlimited talk and text, 720p video streaming, with carry over gb, business discount to this plan. And no throttling on the 4g. Thank you. read more

Never had such a bad experience at this location in the 10+ years with Verizon, until yesterday. Walked into the store already knowing what phone I wanted and all the extra things I didn't want. Hayze helped me and immediately showed me a phone I didn't want and trying to upgrade me to a bigger data plan and so on. I admit he was very polite at first and gave me tons of information about the phones and plans. But every time I told him I didn't wanna go with the phone he suggested he started to get real pushy and edgy with me. I turned down getting a larger gig phone because I didn't need it. I turned down the higher data plan because I don't use much data, I didn't need accessories because I already purchased them online for a better price and I turned down the extended warranty plan on the phone because I'm very careful with my phone. He got more and more frustrated with me every time I turned down something. He ended up saying, "you don't trust me do you?" in such s snotty tone. I mean really???? What does all this have to do with trust?! I told him what I wanted in the first place and I'm sorry I didn't buy into all the upgrades. I still like Verizon as a company but would not recommend "Hayze's" service at all!!!! read more

I just left the Verizon store in tears. After trouble shooting a storage problem in which I had to purchase a 50$ back up device to hold my photos, I had several concerns when I was told I would have to manually delete 4000 pics off my phone, like one at a time. I asked for a second opinion because I can not believe my new I phone is this inefficient. It didn't seem to me the clerk was familiar with the app, and kept deleting apps left and right, including my Facebook! The next clerk to help me told me the phone I have is only for "old people who only want to talk and text all day." I responded by saying this was the phone that this store recommended for me just several months ago as an upgrade! To which she responded "I would never have recommended this phone to anyone and I don't appreciate you lumping me under 'them' we are all independent contractors." How the hell am I supposed to know that?!? I was stunned by her callous, indifferent, totally unprofessional attitude in dealing with a CUSTOMER who understands very little about these insipid phones, and therefore takes hours on a day off to have her problems addressed in person. To everyone who reads this, switch your servers! There has got to be better customer representation for our twenty first century needs! read more

So I got my note 5 and ordered a glass screen protector for it. Well my screen came in and wanted it installed. So this white chick offered to do it and she was done in asked her does it suppose to look like this where the screen protector is lifting along the edges. She replied yes. NOT THE ANSWER I WANTED TO HEAR. Told her there's a lint also she replied "I will be doing this all day and still will get the same result. And she walk off. So I asked another rep. And he was kind enough to take out the lint and that white chick saw him doing it and told him it's how the screen is. And he replied there was a lint.and she just walk away. All I have to say to her is if u don't know how to put on a screen then don't do it. Wasted money on a screen protector that I'm just gonna rip off because of poor installation. read more

Really, what is the deal with these people and this store??? I walk in, in a rush, to grab a lightning cable off-the-wall make a purchase and leave. But oh no, I've got to go through three people, one at the front and two in the back, to purchase a cord and then they have to run around and try and get me a receipt. Are you kidding me?? No need for a receipt...it's already taking me almost 15 minutes to buy a cable on my way to work and I'm not gonna wait another 15 minutes for a freaking receipt! Omg. Thinking about switching to AT&T just because the store is awful! read more

I've been a customer of Verizon for 20+ years in California and now Maui. I have never switched because I think Verizon has the best coverage which means fewer dropped calls. My #1 reason that I stick with Verizon is they have hands down the best customer service. I lost my phone last night and I walked into Verizon this morning and Charles was able to upgrade my phone, install a screen protector, install all my old contacts from the cloud, reinstall all my old apps, set up my phone to back up all my photos and contacts, and helped me set up all the new features on my new IPhone 6. Charles was patient and a pleasure to work with. I've also been helped by Greg in the past who used to help me in Oceanside Ca (small world) and he has always been great as well. Big Mahalo to both of you for outstanding customer service. read more

Evil people are even in Hawaii. They broke the rental car window and stole an iPhone 6....which has a passcode so the phone is useless to anyone. But, Scott did an awesome job respecting our need to maintain an unlimited data plan in our family. We walked out with a new 6 plus on the payment plan. read more

Don't leave the establishment without checking out your equipment thoroughly. Once you leave their doors, they will tell you sorry, we can't help you. My niece upgraded her phone, 2 year contract...has been with Verizon for a while on a family plan. The service rep, Jenny, applied the screen shield to her new phone. Upon inspecting it closer the shield was placed on the glass crooked and on the metal lip of the phone which left a significant air gap in several places. She went back to the store to ask Jenny to fix the issue. Jenny refused. If the Verizon staff are not capable of doing this "courtesy service" correctly, don't offer to waste the customers money on something that will have to be repurchased and redone. Terrible customer service!!! read more

I've been to this Verizon many times before. My previous experiences have been very positive, except this time. Stopped in to buy a new charger. Door man pointed out where I could find them. Found it. Went to pay for it...there are no longer reps that help. Went to registers in back, unfortunately you can't pay for anything back there. They pointed out a kiosk for me to pay. What happened to personal service? Before this Verizon store had so many employees it was kinda irritating. Now they have only a few. Wishing for the old Verizon days....fast & friendly service. I ended up ordering new charger from Amazon with free shipping. Now that's service! Thank you Amazon! read more

Went in to the verizon store over the holidays and bought a new iphone X on a $500 off promo. Its almost March and there is no promo recorded and I was charged full price. Would have got the Iphone 11 if I would have known there was no discount. Really poor customer experience. read more

All the employees beside one treated my girlfriend and I terribly, for being 17 and antagonizing us for still living with our parents. While wasting our time by all the employees singing and not treating us like customers that were only their to find out if they could buy a phone. They have treated my family and friends of like dirt for years. All I can say to you (the reader) expect to come out of the store frustrated, if you confront the employees. read more

I have had many challenges in dealing with Verizon, but not at this store. Mark, totally saved me and made my nightmare situation less of a nightmare. I don't really know about the other employees but my sense is that the place is well run. Forget about Verizon helping you over the phone, just go directly to this store and if you are lucky Mark will take care of you. Just know that he may be waiting on 3 or 4 other people at the same time. read more

Verizon is complete garbage, everything about them. The Asurion insurance scam, the inability of the store to own anything Verizon does with your billing to not being able to help with Apple ID issues. The smug look on the girls face (Redge) disgusted me to my core. Get another job if you hate dealing with unsatisfied customers because that is all your stupid overlord corporation has produces these days. read more

Charles was very helpful and patient. Great service and clear explanation. I would have given 5 stars but the activation fees were VERY pricey. read more

I think its absolutely absurd that the verizon workers are quick to want to make a sale but when you go back into the store and ask any of them how to use the product you are told "I don't know", "I don't have that device" or "you have to watch you tune videos to find out how to use that". Wtf? I preordered a new galaxy note. The salesperson was super nice upon our initial visit and said how great the phone is . We waited a couple weeks for it to he release and arrive and it was confusing as f*** coming from an iPhone to an android and also with the particular device having a lot of annoying issues that were not properly engineered. After you tube and Google were unhelpful I physically drove to this verizon store three times to ask for help. I was brushed off by several workers with an, "I don't know " and they literally walked away to assist other customers who were there to make purchases and other workers who told me they have the iphone so they can't help me . What happened to TRAINING THE EMPLOYEES on product knowledge of every product sold?! They should have had TRAINING videos and they should've watched you tube and had manuals or whatever they needed to then be able to assist customers with the purchase they so wanted to make the sale on. This store was full of unknowledgable staff who seemingly do not even care. One guy worker even looked like he was still drunk from the night before. Annoying . On that note I don't recommend the galaxy 10 for any reason at all.... read more

The Verizon store in kaahumanu mall is the best. They always find a solution to help you. There was an African American guy that helped my mom and I who was very friendly and helpful. I must say the assistant manager there Cameron is the bomb though. He goes out of his way to make sure we don't leave unhappy. Make sure if you visit this particular store go see Cameron or Des. Des is by far my favorite though. They are All awesome.. read more

I bought a new phone. Took it in to the store to activate. The sales person was not helpful nor did he offer to go through the phone to go over the new features. Also I asked for help with the Bluetooth feature for my car and was told "we don't do cars". I will never go to this store again and I will get another service once my final bill is received. read more

It's never a fun experience when you have to go to a wireless store to upgrade your phone or change your plan because, somehow, you've dropped your most used possession in the toilet or it's randomly started turning itself on and off. When I went to Verizon, I was dealing with just that - an iPhone less than a year old with some serious software malfunctions. I was pleasantly surprised by how quickly I was able to speak with a representative and how, after explaining my debacle, the representative was able to get me an upgraded version of my iPhone. Unlike most wireless stores, the Verizon corporate store in Kahului, was clean, well organized and provided comfortable seating for what can often be a somewhat long process. I was able to upgrade my phone, pick out some accessories to protect it and download all of my photos all within less than an hour. The only downside was that I was presented with way more extra items than what I was really looking for but I understand that in a commission based position, this comes with the territory. I know when I am ready to purchase a Bluetooth speaker or finally get the coveted Apple Watch, I know where to go and how easy it is to purchase it. read more

I was left waiting around for someone to even approach me for a quick issue. While two employees stood around and did nothing I was on a "wait list". I used to work at Verizon wireless I'm surprised this slides at a corporate location. Bad service, very few good employees, and wait list is pretty much friends first. Avoid going here do all your Verizon purchases online they can even handle small issues better. read more

This store is definitely not the one at Queen K mall. This is the actual corporate store that moved from the Marketplace Location last April. They have a pretty fresh friendly staff and the GM is very customer driven. Also this isn't the location responsible for the County Fair tablet debacle of last year. That was actually the mall locations that were responsible for that. read more

The management is crap! They make like they car salesmen! They can't even hide the fact that their #1 priority is commission. So greedy for $$$$$$!!!!!! Can't treat customers like that. Some sad because it's a nice, fairly new location with a wide selection of products. The products can pretty much sell themselves. No need for this greedy additude! I was helped by the sales rep Reggie who had great customer service skills, seemed like a nice genuine guy. If I only delt with him this place would probably have gotten 5but...When i went back i was helped by one of the haole managers, this fast talkin A$$hole, right off the bat he starts barkin...we got this deal and that deal, you can add this or that with no additional charge today....but if you say you want this tomorrow it will be an additional blah blah blah. We also have great deals I wanna share with you...but it ends tomorrow....yeah right...complete bullshit. He made like he was doing me a favor the whole time. Unbelievable people like this exist. Wish I got his name, anyways I would really suggest just wait for Blackfriday and go the kiosk or store at kaahumanu. They can order anything you want and they don't have that greedy, pressure you to buy, give you hassle kine additude. read more

Came to this direct Verizon corporate store after going to those authorized dealers. Best decision I have made since I moved to the island. These people know what customer service is pleasant friendly and will give you the best deals and be up and up with you. The other guys are not truthful with you they will lie to you and say no one has the products you want, guess what went to the corporate Verizon store at the Maui market place and got exactly what I wanted for a better price than the other guys were gonna give me. If you want the best service and the best prices and the best people out there to help you with any problems go see the guys at Maui marketplace... read more

I don't usually go to Verizon store unless I really have to or if to get an "upgrade". this particular store, I just had it. my mom and I went in seeing if we could upgrade my phone. we were number 4 on the sign in. we waited and waited. saw customers walking in get helped before us. What's the use of having a sign if you're not going to go by it. wasted my time! sincerely fake employees are what they are. read more

Verizon is great if you have questions or need help, don't get me wrong, but I don't like how they try so hard to push things on you. I needed to upgrade to a newer phone as mine pretty much crapped out. When I reached for my "appointment" I had to wait over a half hour, why make the appointment if you can't keep it...but ok I dealt with it. The guy who helped me was very friendly, he answered all my questions and showed me to different phones, he even made polite conversation while we were waiting. However, when he told me about there new offer and I politely listened then turned it down I think that should have been it. But no, he told me about it again and I replied I only want 1 phone. Then he proceeded to take me over to look at the items included in their new offer, and again I replied I only want a phone. Throughout the buying and setting up of my phone he proceeded to try another 2 or 3 times. Ok I get asking a couple times, I get that sales people need to try and make good commission or hit their goals or whatever. But more than a couple times becomes pushing and I hate when people try and push things on me when I made it clear I don't want it. Then I was asked it I wanted a phone case so I said ok I'll look. He bought one out that I really liked so I told him I wanted that one, then he apologized that he thought I had gone with the other phone and so this was the wrong case. Ok fine, so I looked at other cases and saw another one I kinda liked. Of course when I asked about it the price was like $40 something so I said no that's ok. To which I got a kind of sassy remark...sorry but hell yea I will go online and buy the same case for $10 off ebay before I buy your $40 one. Plainly said, if you know what you want you'd be better off going online and doing it yourself through their website. read more

Shauna, a lady working there was very unhelpful. She not only failed to answer the questions we were asking, but made conversation with her coworkers while "helping" us. In the middle of our conversation, she looked over to other customers and started to assist them at the same time. She gave us a number to call instead of directing us to someone at the store. Overall, didn't help us switch our plan even though it could've been done in store. read more

WOW! Can't believe there would be any bad reviews!!! Ever go swimming on vacation with your cell phone? In the ocean? Salt water can damage. Then I went on the computer at our hotel to get into our account for Verizon then had tried to call forward my husbands phone number to mine and really messed things up. We are from Wisconsin and end of January of this year 2015, we had the best service EVER from a Verizon store! Now this is a REAL Verizon store! The stores back at home are not the real deal. Michael and the staff at this location were the most professional phone store we've been to. They didn't have to call someone to tell them how to activate. they ALL know what they are doing. We have a Drywall Business at home and needed this phone. Michael was so helpful and had us out the door in less than 30 minutes! If your phone carrier is Verizon you are in luck. Go here you won't regret it.. Thanks Michael for helping us! read more

I'd like to recognize Randy Villanueva and Haze Jentry. They have gone above and beyond to help me not only with purchasing phones, but have helped me with all my technology issues( of which I have many. ) I nominate them and Andrew Wells as the Maui Island Geniuses. They would make Steve Jobbs very proud... read more

After, dealing with terrible customer service with Sprint, we finally visited the Lahaina "Verizon " store. Krysta helped us so much! On top of it all my 15 year old got some sand under his glass protector and she fixed it free on the spot! Thank you Krysta, you deserve a promotion! I am so glad, after 13 years with Sprint we, actually took a chance and switched to Verizon! read more

HORRIBLE SERVICE!! My dad's phone broke about a week ago so we went into Verizon to order him a new phone. They said it would be shipped to him last week Friday, four days from the day we ordered it, but it didn't come in until a week later from ordering it. My father lives on Oahu but he works in Maui so we had his phone shipped to Maui so he could get his phone. My dad walked into Verizon Puunenene and was asked what does he need help with, so my dad politely said that he was informed his replacement phone had arrived and asked if they had the phone. One of the employees asked him what his name was and after he told him what his name was, the employee said that there was nothing there for him. Another employee proceeded forward to help and asked if he knew his number, which my dad did not know. One of the employees told him to call a family member on his phone to ask what his number is. My father being the nice patient man he is, told the employee that he was sorry but his phone does not work. Wouldn't you think that if he was coming in for a REPLACEMENT phone he wouldn't have a phone at that time? They were eventually able to find the account at some point. The worst part I cannot believe happened is one of the employees managed to find the phone and handed him the phone, after my father grabbed the phone BOTH employees walked away from him! My dad was not born in the era of being glued to his phone and knowing how to work anything except getting ahold of his family. They did not even bother to even offer to help him after that point! So my dad opened up the box to the new phone and the phone asked for him to enter a SIM card. Which we all know a SIM card opening can only be opened by a really small pin! Not anyone of these two employees offered to help him open the sim card opening or help him at all! I really don't understand what was so hard for not just ONE employee but TWO employees to help someone who clearly was lost!! The fact that it had to take a manager be the one who helped my dad in the end, is such a shame. read more

We're new customers of Verizon. We switched from Sprint to Verizon for better coverage. My boyfriend's phone locked him out so I went in person at this location in need of assistance. When I walked in, from all the associates that were standing there, one stood out. Regina never smiled when she greeted me. When I was telling her about the problem, she had the phone in her hand. Instead of handing it back to me, she shoved it on the display table and said I had to take the cover off due to liability. Which I was fine with that but they way she said it and how she put down the phone instead of giving it to me, I was very appalled by the way she did it. I told her she was very rude. She got offended and turn around to say I was the rude one. If you watch the security camera, her demeanor (nonverbal cues) will show her bad attitude. Instead of diffusing the situation, she made it worst by arguing. Everyone in the store could hear. Regina did a good job making a scene. The store manager, Toni, was exceptionally helpful in helping me solve the phone problem. If it wasn't for him, the other associate who helped us with signing up with Verizon, and the customer service associate from the Customer Service contact number, we would have returned our phones and go back to Sprint, where we had better customer service from their associates. read more

Phone died on my last day in Maui and Greg helped me get a new one quickly. He was incredibly helpful and is a very nice person who is sincere in providing his opinions and expertise! I highly suggest asking for Greg. read more

Continual poor service at this store. I entered to return an item on Dec. 16 at 5:50pm. They told me it would be half hour before I could talk to someone. I then asked if I could make an appointment for tomorrow. The lady said yes. But that I had to go online myself. Make sure give yourself an hour when going to the Dairy Road Verizon Store. read more