Was dreading going into Verizon today was expecting the worst because it was a Friday and the manner of my visit. Nicolette was the first to help and she did it fast, friendly and efficiently. She even told me she would take care of the matter and I didnt even need to stick around for that. Great way to start off the weekend and great service. Mahalo plenty Nicolette! read more

even through my problem wasn't solved at the store Ihelani gave me all the information I needed to resolve my phone issues. Ihelani's professionalism and demeanor is something I haven't experienced with a representative in years. congrats of having a great employee. -Verizon customer read more

I went in because of a charging issue on my phone... Rather than try to help me figure out the cause of why my phone wasn't charging, he just simply tried to sell me product. Dismissive and not helpful... read more

Staff was not helpful, just said I don't know how to do that. And told me to call the Verizon customer service. read more

Came in due to an iPhone issue. Pokémon Mike was super nice and helpful, fixed my issue and even got me onto a better plan. Not pushy at all, just helpful. Nice clean store. read more

Shady business! They have a Verizon sign outside to make it look like a corporate location, but it's clearly a third party store. I went in and the worker was sitting there on her phone. I asked to see the iPhone 16. The demo didn't work (it did not turn on). I asked the worker if I could check one out and she said, "Just look at the iPhone 16 Pro. It's the same thing, just bigger screen". First of all, that's not true... second of all, it was the week the iPhone 16 came out so you'd think you'd have a working demo model! I asked about trade ins, and she said I could trade in my old phone but wouldn't get any money for it. No promos, no working demo model, and lazy worker. Go to the Verizon at the mall or by Target, actual corporate stores with professional customer service. read more

KELLY C. at the Verizon Kiosk Kihei Maui has been nothing short of magical!! I've had MANY discrepancies with corp. billing, corp. management... I have been in and out of many Verizon centers on Maui with no success. Management at other locations were unable to troubleshoot/ fix the many errors that keep re- occurring with billing- KELLY has been a lifesaver! This man knows exactly what he's doing! Excellent customer service in addition to CORRECTING each and every billing discrepancy. Im very grateful that i no longer need to stress over problematic billing , thanx to him and his knowledge. read more

I went into the Verizon store in Kihei for some much-needed assistance. Brandon Foster-Benson went above and beyond the call of duty to assist me. Brandon was incredibly knowledgeable, professional, patient, and he even came in after hours to help me. All the while maintaining the Aloha spirit the whole time. In a world where mediocrity is accepted s the norm, Brandon makes the Verizon store shine like the brilliant sun. As a customer, I will always return to those who treat me with kindness, respect, warmth, and genuine care. Thank you, Verizon, for having Brandon Foster-Benson on your team! Tu Anh Dinh read more

Just went to the Verizon Store in kihei and was greeted by wonderful customer service representative by the name of Sam C. She was very courteous and very REAL towards what I needed. Very professional and quick. Would recommend to anybody who needs phone service of any sort. read more

Verizon - SAM C. Ready to serve any customer with the brightest smile behind the mask - Mobile Phones Near Me - Kihei, Hawaii

Just wanted to say thank you very much to Kelly, the service rep, for the outstanding professional service you provided to my family. Kelly was able to rectify the challenging technical issues we we're having quickly with aloha. He is very knowledgeable and explained everything very clearly. He really saved the day! Mahalo! @Kelly/Verizon read more

I went to Verizon in Kihei on Saturday and had a great experience. Avant greeting me and immediately introduced himself and shook my hand. He informed me that he was relatively new but assured me he or Kelly could solve my issue. They both worked together and helped me solve my problem with my bill and why my phone was not receiving calls or making calls and texts. Avant also showed me the newest iPhones and watches but I wasn't ready yet to purchase a new phone. I highly recommend visiting the store, very professional and knowledgable and great customer service skills. Im glad I switched from ATT to Verizon. read more

Update: when I went into this store, Kihei Verizon Victra, the manager, Kelly, initially tried to help me with my request for a transfer pin. It didn't work. When I came in again, waited half an hour for service, I went to the front desk. He no longer wanted to help me and kept telling me to move to the table. When I refused, he said "shit!". Then I said "please don't swear at me." I did nothing except repeatedly ask for help and he is swearing at me? Shame on you Verizon. Shame. read more

I ruined my phone in the water and we went in for a replacement. We were helped by a man named Kelly, and he was amazing. Professional, knowledgeable, and personable. He set up a new phone for me very quickly and took care of nearly everything. The store itself was very clean, organized, and air conditioned! A great business with very helpful employees! Thank you Kelly! read more

We had difficulties with our phone and Shantae saved the day with her immense knowledge and extreme patience.

DANGER ALERT! On 2/23/21, at 10:55 am I entered the Kihei Verizon store. There were 3 employees behind separate counters waiting on 4 customers. There were 5 more customers in the 20-45 minute wait line. I saw that the distance between the employees and the customer served was about 2-3 feet. I noted that there are NO plastic/glass barriers at the counters. The employees were wearing black masks. Then one customer asked about the Mask Requirement, at which time it became clear that another customer was not wearing a Mask, said he misplaced it. The Maskless customer had been within in 2feet, face to face with a employee for at least 10 minutes, with his back to all other customers. Today Maui announced that it had more COVID-19 cases yesterday than Ohau, a island with 8 times the population. Good Job VERIZON! read more

Store manager Kim is very helpful. Rest of her staff not so much. Should be called NOgoWireless. When leaving the store the person out front asked if the phone was working well and we replied "no it's not". He then said "oh well see you later". Pretty much the worst service ever. You'd be better off getting a meth head to help you out down at the beach. What store has TWO employees and only one is helping the +5 customers in the store?? DANGER. Visit the CostCo location. read more

Came here to pick up a phone and Trent was super friendly and helpful even as there were some technical difficulties affecting the area. He was such a great guy and made the whole experience actually fun. A couple days later we came back to add another line and Kelly was an All-Star, also going above and beyond to help us out, super friendly, chill, capable, patient and in general putting out such a good vibe that we look forward to coming back again. Not your typical cell phone store!! Thank you again Kelly and Trent! You rule!! read more

Resolved issued. Customer service contacted me and fixed the problem quickly and efficiently.

Ariel at Verizon Wireless Rocks! She immediately knew how to fix my phone. Got in and out in 5 Minutes! read more

Save yourself the time and headache and go to the corporate Verizon store in Queen K mall. Added a line to my fiancé's plan with the intention of moving my line from att. Didn't plan to upgrade phones but Kelly offered a "killer deal" on a 12 max pro since the 13 had recently come out and their was excess inventory. Was promised a $750 buy back on my iPhone 8+ and a $250 pre-paid visa for switching. Received a $200 credit to our bill with no sign of the missing $800 in promotions that dont actually seem to exist. Have spent 4+ hours of traveling to the store itself and another 4 hours on the phone with virtually no help from anyone locally. The store manager Kimberly washed her hands of the situation and passed it off to the assistant store manager who was never to be heard from. Now having to escalate the complaint every 48hrs with corporate to go up the chain to find someone to actually resolve the issue. When I contacted Kelly to check on the status of things after several weeks of not hearing from him (over 3 months after the initial purchase and a month and a half after I'd first contacted the local store about it) he sent me an angry message for "nothing him on his day off" despite the fact that he had previously contacted me from his personal number which I had no way of knowing was not a company line. I had a gut feeling that we were walking into a used car lot of phones sales and should have listened to that. Currently waiting for a call back from the regional president of the company since no one else can be bothered with following up. read more

Sam was extremely helpful! I highly recommend her and this store. I was able to get a new line added and an upgrade on my phone. It was a seamless process and she makes it fun! Cody was also super helpful. read more

Have had to come in a couple times,all have been very helpful this last time there senior sales rep Kelly was a angel and so patient with me and Verizon ridiculous customer service read more

Needed my iPhone glass protector and case replaced. Kelly was gracious and diligent to clean and replace my protector even though it was an older iPhone. Friendly service with a great attitude. read more

I have been getting my cell phones through go wireless. Kai and Sam are incredibly helpful and knowledgeable. We got a new cell phone and switched another cell phone and they did it all for us. We left with everything completed. read more

Had a great time setting up a new phone. Atmosphere was nice and friendly. The 2 girls working were very welcoming. Kamalani helped us out and she did great. Can't wait to come back! read more

I just came in to get a new phone and Sam helped me out. It was the most pleasant phone buying experience! (I always dread having to get a new one). But it was a quick trip in, Sam helped me pick one out and get a wireless charging station (they're so dope, I really recommend one!) We laughed a bunch and now I finally have a working phone! read more

Count your fingers after you shake hands with these people. They will sign you up for extra services you didn't ask for in order to get commissions for themselves. Avoid Justine and the manager at all costs. For me, they added $17/month insurance, $6 in "cloud services" and even though I prepaid the device, they put me on a 24 month plan. Apparently they make more money for doing that. I spent over an hour on the phone with Verizon removing all this crap. If you don't have that kind of time, go to one of the more legitimate Verizon dealers in Kahului. read more

I went in to inquire about my iPhone not keeping a charge but because of a phenomenal sales rep named Kai I ended up with a new phone, new case, multiple chargers and the works! Kai was professional,efficient, polite and super knowledgeable about all Verizon products and services! Not only did I get a great deal because sales tax is less in HI, but thoroughly enjoyed the experience because of Kai! Thanks again for providing us with a great experience! Jill and Mike D. read more

Went in to this location for a somewhat complicated phone situation. Ariel was so amazing!! She was kind, understanding and so helpful. She made everything so seamless and easy. I really can't say enough good things about her. We appreciate all her help. read more

We dropped in to see what we could do with my friend's broken I-phone. Ariel helped both my friend and me! She was so helpful, knowledgeable and friendly that what could have been a disaster became more like a treat! We both left happy, my friend with her new phone, me with a new case, chargers and phone protection Verizon is lucky to have Ariel. She represents the company very well. We were lucky to get her! My friend had just gotten off of a very early 5 1/2 hour flight. If she left smiling, that was an exceptional transaction! Afterall, who's happy after dropping and breaking their phone!??! read more

My my surprise the District Manager called me personally to address and take care of my issue. I do appreciate that she went above-and-beyond to address this!!! read more

We would like to comment in regards to Kailoni "Kai" who runs the Kihei Branch of Verizon. We had (3) visits at the Kihei Verizon the week of December 21st. The (3) times we went, we encountered the ONLY representative working there and his name was "Kai" (Kailoni). We are not tech saavy, however Kai was VERY patient and delivered EXCELLENT Customer Service. While watching him, even when the store got busy and with walk-ins interrupting him for questions while he assisted other customers, he ALWAYS maintained a very professional and PLEASANT attitude. No matter how busy it came, he never got flustered and EVERY customer, neutral or irate from the wait, he offered a very pleasant, and very knowledgeable attitude. He maintained the excellent Customer Service well past the 7pm closing, up until at least 830pm, to service all waiting customers. Without his excellent customer service, I can assure you that many customers would leave and be very irate due to the wait, as a result of only having (1) personnel to maintain the entire store. If it was not for his performance and knowledge, our review would definitely be a very lower rating due to wait as a result of only (1) person running the show. We stopped by (3) times at various times to make phone and other purchases. Kai's attitude was consistent, no matter who he assisted. VERY pleasant and knowledgeable employee. He is DEFINITELY an asset to Verizon It is suggested that he be compensated for running and maintaining the store and all the customers by himself and pleasantly to the very end. Awesome experience..Kai definitely deserves recognition in his dedicated and hard work with Verizon. Note: 5 stars would have been given if the wait time, due to only one person working, was not so long. each time was between 40min and 1 hour. Fortunately Customer service by Kai was awesome. read more

Buyer beware. The staff was friendly but misinformed about the cost of plans. The quote I was given was wrong, by over $100/ month. My wife and I spent many wasted hours at this store in addition to driving to the actual Verizon store in Kahului to get some real answers and solutions. The ONLY reason we switched plans was because we were given a falsely low quote. In the end we lost our old grandfathered-in plan, wasted many hours and a lot of money due to false claims made by this store. They wouldn't even consider waiving the fees they charged us, despite it being due to their error. Its a month later and we are still having to spend time on the phone with Verizon to undo negative changes that were made to our account. Again, buyer beware. If anything goes wrong here, it's all on you. read more

Went in and was kinda skeptical because it's a 3rd party store, but the stores Assistant Manager Blake assured me it was legit and that they could even do more than a corporate Verizon store. Hooked me up with an LG G6 and was kind enough to waive my setup fees and he even discounted my case! Friendly service and knowledgable staff. If you go ask for Blake, he was very helpful and didn't try to over sell me like a lot of cell phone stores do :) read more

Sam the manager was so knowledgeable and helpful! Highly recommended going to see the friendly staff in Kihei! So fast and efficient!

I came in looking to upgrade my phone and left making friends and having a great time. Joseph was an awesome salesman and definitely made my experience 100% better. He made sure I was getting the best deal and was helpful with everything. The whole team at this Verizon is super awesome and funny. I recommend coming to this Verizon 100% read more

I use to fear walking into a phone store to buy a phone, but THESE GUYS, they know it all! They had the phone and plan I needed. The store was clean and the the staff (all 3 guys) was professional. Need to transfer contacts.... no worries. Need to switch from android to iphone....no sweat. Come here cause you are in good hands. I live in lahaina and I'll go to kihei for my all my cellular needs. Thx Casey! read more

Thanks Angel for making everything come together seamlessly and treating me with loving kindness. Way to be a nice human being! While there were two customers ahead of me in line, my patience was well rewarded. The service I got left me with complete confidence in my decision to change carriers. Angel got me a fat rebate and put all the paperwork in an envelope for me, definitely an expert and I left more educated and satisfied. read more

We stopped in here to inquire about a new phone and 2 hours later walked out with switching a line, two new phones, an upgraded business account, and most importantly, a complete understanding of our new bill and products! Kealani was the man! Super helpful and extremely knowledgeable of everything. Never even once looked annoyed after we seriously sat with him for two hours! I highly suggest these guys for any of your phone needs! read more

Ariel did a great job getting me into a new cell phone quickly. Very knowledgeable and professional. I really like Verizon and the service I get for communication. Ariel is great and recommend her to correct any problem you may have. read more