A gentleman named Jonathan was there, probably the technician/owner. He quickly figured out the…read moreproblem and gave advice in what to do with my old phone that is probably about to not be operable. He was honest and his objective was to help me and to save money. High integrity. I definitely recommend this place .

Excellent service for a fair and honest price. I went here after my iPhone 13 pro max got the…read moregreen screen of death from seemingly out of nowhere. The technician was very knowledgeable about this kind of problem and happened to have in stock the exact part needed to fix it. He had it done quickly, properly and for a fraction of the price the manufacturer would have charged me. 10 out of 10, highly recommend.

Time to get some ATAT…read more Did I realize that such phone service was necessary in acquiring a reliable network with reliable service and a reliable team. While intentuous, I discovered such a grand opportunity to experience such a fascinating idea. I realized a great experience and a great experience I had. So I offer to you the same.... An experience. A realization. Plans simplified. Standardized. There at the top. One at the bottom. Your choice. Choose. Realize Simplified. All inclusive. Spot a hot top there, not bottom one. You will enjoy and have a great experience. Please be advised, mood is important and you, as well as they must be on the best of terms. Good vibrations can and will occur. Enjoy the vibrations The vibrations are what we were As we, and they, and us, and them... Became Becomes Because We are Vibrated. Vibrations Vibravo ----) Selection: Variety wide range Value: Optimistic, within parameters, the one that suits and meets your specific situation and lifestyle If Chris is available, he can get you situated, set up and satisfied with a new style, awareness and being. Check'em out The ATAT TEAM does a wonderful service providing, customer service. Congratulatos Value: is comparable, but also original. The best value is you Taking care of and satisfying the customer experience is job one.

This location is severely understaffed. We waited 30 minutes without any contact from anyone…read moreletting us know how much longer we would have to stay there. When we finally were able to briefly speak with someone, we were told that there were three more people on the list in front of us. There were three sales people, and each sales interaction seem to take 25 to 30 minutes each. No one needs AT&T that much, with T-Mobile and Verizon a two minute walk away. How about hiring enough staff, AT&T, to service the customers you would like to have?

Ramon and Seth was awesome! They made getting my sister new phone easy peasy. My sister needed a…read morenew phone right away and decided to stop by and Seth right away served us with urgency. My sister got what she needed. Ramon was assisting my sister and easily transferred all her info/pictures and everything else she had on her dinosaur phone. These two employees treated each customers that came in through their doors like a family. I salute you both for your kindness and professionalism. Awesome job T-Mobile! Thanks for being with me for 15 years!!

I wanted to go to the closest T-mobile store about 20 miles away. I've been a T-Mobile customer…read morefor about five years and was seeking a pink blanket for T-Mobile Tuesday. The store was busy, but staff were kind were able to help me.

Horrible experience. Had my daughter's screen replaced while on vacation in Maui (April 7, 2025)…read more When we picked it up the screen sat higher than the original but she assured us that was normal. When we got home the phone became glitchy and would shut off 2-3 times per day. About 2 weeks after we got home my daughter went to grab her phone and the screen fell off into her hand. When we took it to the Apple store they confirmed that not only was the screen replacement cheap, it was installed incorrectly. I have called 5 times (manager is always "away"), I have emailed twice, tried to contact them several times via their website, Instagram, and facebook. I didn't want to have to write a bad review but it is clear they have no intention of contacting us and refunding our money ($197 down the drain). Horribe customer service. Do yourself a favor and avoid this place at all costs

So far, not impressed. Need to get my phone repaired in Ka'anapali. Came earlier today around…read more12:30pm to get my phone repaired. They were closed even though it says that they are open on Mondays. It is now 3:50pm, I've called multiple times since going there earlier and I have yet to hear back from anyone. It's pretty frustrating because I'm a single mom on vacation and to carry my two children with me back and forth from our hotel to check and see if they're open is ridiculous. If you're not open on Mondays then please update your hours so you're not fooling people and if you are open then why isn't anyone there or answering the phone?

Everything was wonderful from customer service to any questions I had!!! She helped with my new…read morephone, apple watch and ipad! Kona crickets has the best customer service

Great customer service! My phone died while on vacation and I needed a new one. Ariana was very…read moreknowledgeable and helpful. There were some issues with my old phone and Ariana was able to trouble shoot everything and successfully backup and transfer everything to the new phone. While I was there, they also helped other customers with the same care and attention. Highly recommended!

Ladies were both friendly and there to serve…read more Just two things in the store that did not give 5 stars. 1 no price on anything. (Setup this way on purpose) 2 expensive. (Mall prices and no competion in the mall)

Do not go here for phone repair. Paid $250 for screen repair. 2 days later the screen started to…read moredetach from the phone. We called and left message with no return call back. We went to the store twice to get it refixed and no one was there even tho the hours said open. Now they dont want to fix it. I had to explain the situation 4 times to the lady and she still trying to say someone dropped the phone. $250 and all this time for nothing. Shame on this company

Their local business rep hung up on me and won't answer his phone. He sounded like I interrupted a…read morenap when I called, after going into the spectrum store to disconnect/cancel. I have been on hold for near an hour ro cance l their terrible "service" and predatory billing practices. I am just trying to cancel my service after years of bad behavior. I am a busy nurse practitioner and this disrupts patient care. When this is done, I will report so to DCCA and BBB.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 67-1185 Mamalahoa Hwy. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Kamuela Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

We went in for new phones and service. Our salesperson Hiro is a nice guy but pushes hard. We…read morepurchased a combo phone case/charger/screensaver kit. Hiro explained that everything had a lifetime warranty, bring it in and we replace it for free. the screen protector cracked so we went in to have it replaced. The manager said it was a "miscommunication", the screen protectors were not replaced free but he would do it this time. He kept saying that. When you sell something stating it has a lifetime warranty, that is not a miscommunication, that is a lie. Not only did they lie about services, they added on features we had not discussed or requested. If you need a new phone, I advise to go elsewhere or order online and save yourself the trouble.

Verizon has the highest cost service$70/mo. I am a senior trying to get a lower plan and they don't…read morewant to help or even give you a track phone plan even though they have them. The store cannot help you with an issue like plan swap. They think they have you hooked but I'm going to another service . Most dropped calls and when I experienced wifi outage their cell phone connection in my area was nil. Absolutely the worse provider EVER