We went in for new phones and service. Our salesperson Hiro is a nice guy but pushes hard. We purchased a combo phone case/charger/screensaver kit. Hiro explained that everything had a lifetime warranty, bring it in and we replace it for free. the screen protector cracked so we went in to have it replaced. The manager said it was a "miscommunication", the screen protectors were not replaced free but he would do it this time. He kept saying that. When you sell something stating it has a lifetime warranty, that is not a miscommunication, that is a lie. Not only did they lie about services, they added on features we had not discussed or requested. If you need a new phone, I advise to go elsewhere or order online and save yourself the trouble. read more

Verizon has the highest cost service$70/mo. I am a senior trying to get a lower plan and they don't want to help or even give you a track phone plan even though they have them. The store cannot help you with an issue like plan swap. They think they have you hooked but I'm going to another service . Most dropped calls and when I experienced wifi outage their cell phone connection in my area was nil. Absolutely the worse provider EVER read more

We had the absolute pleasure of being helped by Timothy K. at Verizon, and we cannot say enough good things about him! From the moment we walked in, Tim was incredibly personable, warm, and easy to talk to. He has a natural sense of humor that made the entire experience not just smooth--but genuinely enjoyable. What stood out most was Tim's extensive knowledge. He answered every single question we had with ease and clarity, and he went above and beyond to find the best solutions for our specific needs. His patience was unmatched, and not once did we feel pressured or rushed. It was so clear that his top priority was ensuring we left feeling 100% confident and satisfied with our decision and that we understood the process completely. Tim represents this store with excellence, and he turned what could've been a stressful process into a truly positive and memorable one. Thank you, Tim, for your outstanding service! We hope we get to work with you again in the future--you're a gem! read more

After receiving an iPhone 15 Via fed ex... we needed help re transferring a Verizon prepaid account number to the Verizon contract/post paid account. Jeremiah was extremely kind, patient and educating. This took hours plus had to refund our new phone to purchase another. read more

Verizon in and of itself can be a nightmare, but Jodi (aka Toni) and Jeremiah (along with a couple of other store employees) were wonderfully helpful. I needed to complete an upgrade to a phone deal that I had signed up for in Virginia but then left for over a month. It was complicated, but their knowledge, patience, and kindness helped me to feel ok about spending part of my vacation in Paradise in a phone store. Thank you! read more

They over charge their customers. The service is great but they charge you for service they didn't provide.

There prices Is to high and the service sucks we have couple lines and pay almost $500 and the service on big island is horrible!

This was the worst customer service experience I have had in a very long time. My wife and I wanted to upgrade our iPhone 11s to iPhone 14s. We were greeted upon entering and our name was put on the list. The text message we received from Verizon said there was 1 person ahead of us. We sat down. 3 people entered the center and were assisted by some blonde lady who looked to be the manager. We were talked to or advised when we would be served. Over 30 minutes went by and no one helped us or talked to us. There were plenty of workers but I guess they didn't want to do an "upgrade" If this is the experience I was going to receive, I was going to go to T-Mobile. We then went to the Kamuela store where we were immediately greeted and helped by Ben & Maile. They couldn't have been nicer and more gracious. They saved my account from leaving. read more

Super helpful and polite. Deshane at the Kona store took care of us. He was kind and easy to work with. It took awhile to get everything wrapped up but Over all we are happy. Mahalo read more

The good is a representative named Tim. He knows what he is doing and gets things done. Kind, personable and knowledgeable. Ask for him! The bad is representative named Jorge and the store manager named Carissa. Not once, but twice we have encountered Jorge. He knows next to nothing. He must be a recent hire but is working by himself with no trainer. A total waste of time both encounters. First visit was a technical issue for me. The second visit was to set a new plan for my husband. Jorge could do neither. The manager, Carissa, did not try to help Jorge or me. She actually walked away saying she would be right back, and never came out of the back room. The culture in that store is not good unless you can get Tim. If the Kailua Kona store is there only to sell product, then say "there are no technical services available". My rating is a 3 star because of Tim. Were it not for him my rating would be a 1 star. read more

So far, I've needed to take my MacBook to him twice and he's provided great and timely service! Need to take it to him again and am grateful to have someone reliable on the Kona side to service Macs. read more

There's a woman in there that has worked there for a many years I forget her name she's blonde with curly hair. Every time I go in there I hope to get her as the sales associate dealing with me. She's kind and very knowledgeable. Every shopping experience upgrade or account question inquiry I have had that's she's helped me with has been so smooth effortless and painless with excellent customer service. read more

I'm literally sitting in the store. Been in and out of here 4 times, spoken with managers who gave me false information on rebates. I switched over from AT&T and part of the reason was the rebate I was told I would get. I've had to come back in to ask where my rebate is and all they could do was apologize and tell me they were wrong. They told me I could call their "Loyalty Team" - was on hold for 2 hrs only to be told they can't help me. I shouldn't have switched from AT&T. This Verizon store has cost me countless hours and now my monthly bill is higher. read more

Yelp says they close at 6:00pm. Walked up to door and it's locked. Sign on door still shows closes at 6:00pm. I was there at 5. Employee walked out saying they're closed and told me sorry, don't think they're gonna let anyone in. I told her I live in Kohala which is over an hour away. She just said sorry and quickly walked away. I'm pregnant and irritated with a broken phone that I showed her. All she could say was sorry. Been in customer service, I would've at least tried to do something. Especially since their sign showed that I was there on time. Used husbands phone for this review. Hubby and I both needed new phones and we're gonna a pay in full. read more

Verizon - Electronics Near Me - Kailua Kona, Hawaii

Will the mgr and the other mgr we're both rude and not on the same page with each other. After waiting a long time to find why will said I was getting back $300 for my new iPhone 12 but the main mgr said I was getting $729 will asked me if I was having fun as he got in my face. I simply asked why the difference between the 2 mgr's and why can't I get anything in writing? I think this might be a commission type business? read more

Asked in to ask a question. 2 men sitting at the table were utterly rude to my grandson and I. I will not go back.

Went to the Verizon store in Kona Commons Shopping Center (Kailua-Kona), because they had an iphone in stock for my son's upgrade. Beautiful large and clean space, with different phones to try. The best was Tess (Tessa) who helped us with the upgrade, trade-in and set up of phone! Very professional, efficient, friendly and not pushy! Would definitely come here again. Mahalo, Tess! read more

Manager chelsi is just so so nice , polite , never giving up also she make sure your needs is complete. I have many time went store she is just so big hearted . Beautiful in and out her work ethic is totally how they raised by good hard working family I just so appreciated her help and very patient/ prompt work . Hands down to her !! I'm glad I chose Verizon read more

Verizon - Very nice Chelsi - Electronics Near Me - Kailua Kona, Hawaii

My husbands phone appeared to have a major problem. and it was 3:00 in the afternoon today. Neither my husband or myself are not techies at all. We rushed to the Verizon Store in Kona Commons. I figured he probably needed a new phone. He has two medical apps on his phone so he needed to have an operating cell phone. Kiana immediately saw what was causing the problem quickly corrected the issue. She was very kind and reassuring. We have been Verizon customer since moving to Kona 21 years ago. read more

Although the initial transaction at the store was fine, when my upgrade phone did not get delivered due to missing digits on the shipping docs with FedEx, the manager was no help at all. She suggested I go to FedEx at KOA, that the address issue happens all the time, and that it wasn't their issue (even though they arranged the shipping and apparently made the error with the shipping address). She would not accept ANY responsibility for the issue nor did she take any affirmative action to resolve the issue other than give me FedEx's 800 number (which is only an automated system and could provide no info). It took multiple calls (and hours) to Verizon customer service over multiple days to finally get them to ship a replacement phone. The verdict is still out on when and if I will see a new phone. read more

I went in to purchase a new phone and air pad. There were 2 employees and one customer. The employee not helping came and told me I needed to make an appointment to be helped. I explained I knew what I wanted and she stated I could get an apt in 30 minutes. I left and traveled to the mainland a few weeks later where I went into an Apple store and spent over $2,000. for my new phone and pad. I really hope they work on commission in Kona. Because there was no good reason not to help me when I was the only other customer in the store. I'll never go in there again. read more

If you have the unfortunate luck of being helped or assisted by the manager Carissa then do yourself a favor and ask for someone else. Not only was she very rude but when I started asking questions for clarification on upgrading my phone since my screen was cracked and my phone was an older model she got arrogant and then irritated that I was even asking questions. Not good customer service especially considering she is the manager and sets the tone for the rest of her employees. Very disappointed! read more

I went into Verizon wanting to upgrade my phone to an iPhone 14pro when I in was put back buy the rude and obnoxious sales person "Vincent". I did not have my phone ID with me at the time but I had my drivers license with me but my phone contains all of my Verizon information photos front and back of my drivers license, ... when I tried to explain that he became arrogant and turn his back on me and walked away before I could even request to start the sale as I want home to get my drivers license and return. Any local satellite store for a major company is only there for customer service and to present a positive face for Verizon to their potential and current customers to maintain business. You have a loosing combination in this employee. I can get man Apple phone and service from any carrier. You just lost 2 customers between my wife and I. I would think that any customer let alone a senior citizen with over 20 years with Verizon should receive. read more

My Verizon bill had charges that weren't accurate as well a higher charge for my plan than I was told. Chelsi is a whiz at her job. Very intelligent, capable and great customer relations. I hope her managers appreciate what a gem they have with her and pay her accordingly. She's many levels above other people working there. It's a pleasure working with her. Her follow through is incredible as well which is very rare to find nowadays. Usually when you walk out you are quickly forgotten. Thank you Chelsi! read more

I went in on Tuesday September 8th to do an insurance claim, of course while confirming the order for my new phone the representative (that I'll keep anonymous due to small town talk) wanted to confirm my address for the shipping of my new device, I kindly advised him that my street name( IN HAWAII) is very hard to pronounce and spell! He laughed and blew me off as if I was joking (RUDE) he than asked me to spell it out 4 different times, I kindly asked him if I could check the spelling on his IPad that he's putting all my info into, he refuses to let me confirm the spelling and confirms the order anyway! So 2 days go by and I'm contacted by my local FedEx that a package has arrived with no street name but with all my other address info, NOW IM UPSET! I was supposed to receive my phone next day on Wednesday September 9th but now have to wait another 2 days for the device to get sent back to the warehouse and sent back to me with my CORRECT ADDRESS ON IT! For just me and my wife I pay close to 300$ a month! A RIDICULOUSLY HIGH PRICE and can't even get some ADEQUATE CUSTOMER SERVICE! I mean cmon if you can't even put my info correctly into an IPad I don't think Verizon is the correct occupation for you, BUT WAIT IT DOESN'T END HERE! I go down to Verizon myself to figure the situation out face to face! I'm greeted by AARON ULIBARI (THE SOLUTIONS MANAGER) well FML because AARON gave me more problems than solutions, he refuses to listen to my situation and continues to cut me off and speak out of turn, and when I tell him that the address was input incorrectly he cuts me off and threatens to send me to over the phone customer service! I WAS SHOOK!!!! I stormed off and left! I think imma switch to T-Mobile read more

Verizon - Electronics Near Me - Kailua Kona, Hawaii

I don't think I've ever reviewed a non food place but wow. The manager William is SO rude for no reason at all. We came in trying to transfer my number from one Verizon account to another, and he greeted us. Before we could finish asking for help, he cut us off and told us he wouldn't help and that we had to use the app. I tried to explain we were working on that ALL DAY already with error messages but he kept the attitude and left. Literally refused to hear us out. By the time he finally came and looked and I showed him the error message, he was surprised and didn't know what to do and told me to call Verizon. I then watched him walk around helping other people for an hour without ever bothering to come over. Generally speaking; his demeanor was so unwarranted. Even if he couldn't help, he didn't have to be a jerk. We finally got corporate on the phone and they were nice and helpful so this is not a knock on Verizon, it's a knock on William, the single rudest customer support person I've literally ever met in my life. read more

Had the best experience at this Verizon! I dropped my iPhone while on vacation in Kona and was in and out of this Verizon in under an hour with a new phone (much faster than if I had gone at home in New York!) The team at the store was so helpful, knowledgeable and truly took care of me to pick the best phone, accessories and seamlessly transfer my info. Thank you!! read more

Great service trying to help me with buying a new phone. Unfortunately the inventory wasn't there. But if they did it would've been a good time. read more

Had a great experience at the Verizon store here. I went in a few days ago to switch to Verizon joining a family plan and to get a new phone as well. Courtney helped me from start to finish. She explained everything perfectly and made the entire process go very smoothly. read more

We stopped in after my husband's phone randomly stopped working, and had a very short window before we needed to catch a flight. After waiting around in the queue for quite a while, Kevin Joslyn came to our rescue and quickly got us all on new phones and new plans and out the door right on time. I really appreciated his knowledge and his efficiency which enabled us to get quickly through all of the legalese and "upsells". read more

Just visited Verizon. Great customer service. They were very patient and kind. Thank you very much.

My husband and I had separate transactions with a worker named Crystal. She was AMAZING!! She was fast, friendly and helpful with what we needed. I wish she was there when I went in only to buy a $50 screen protector. I waited 10 minutes and 4 male employees just standing around talking until I got what I went in for. Wish that commission went to Crystal instead of those guys. Next time I'll wait for her read more

Retuned a phone last month. Been waiting for a $1200 check since. Went down and was told by the rep that it takes longer than that and it's on its way so I asked for a confirmation and the GM comes out and says it has not been mailed out and tells me to call customer service so I respond by saying isn't that what your here for and asked for his card. He got upset and proceeded into the store so I attempted to head in and he slams the door and barely missed my head and I told him watch out and he tells me I can slam your head into the door if that's what you want and proceeds to size me up. He should be fired read more

The 5 stars are not for Verizon, the company, but for employees at this one store specifically. I had the good fortune of meeting Aaron and working with Courtney and they were both stellar: knowledgeable, helpful, accommodating, and they both seemed to really CARE about my experience there. I would recommend making an appointment and if you have to deal with Verizon, just head to Kona. Thanks, you guys. read more

Had a problem sending pics in Messages on new iPhone. Rep Candi was very patient and thorough. She efficiently solved it by scourging thru settings & my account. I'm grateful for her expertise. read more

Came in for a quick charge. Ended up getting a speaker and did some changes on our account. Got some help from Toney. If you want excellent service, go see Toney!!!! read more

I wish there's other verizon store! It offers very poor service. All I know I came there with a smile on my face and came out with just simply frustration. It's not about my bill or verizon, it simply how MELISSA's attitude. I'm not sure if she's isn't happy on her job or what but she needs to attend CUSTOMER SERVICE 101. I want to go detailed on what happened but it will be long. She is rude and don't know her job well. Wouldn't even give a star . Watch out! read more

Love this service! That's right! Great service- reception on Hawaii Island- Great! In-store experience- Outstanding! Fast, personal service, and I love the option of paying via payment kiosk- Awesome! read more

Worst customer service ever! I went in to get a new phone and I was talked at the entire time. They were not interested in helping, just pursuing their own hidden agenda. Never going back in there. I'll probably have better luck online talking to a computer. read more

Candi is by far the best agent I have dealt with at any wireless store, Verizon, AT&T, or others. She was super helpful, very knowledgeable and courteous. Definitely went above and beyond what I expected. I would recommend going to this store in the evening, so it is not super busy; actually had multiple reps assist me, including Ashley the other night. Super impressed. read more