I love this computer story fix complicated problems of my PC which I used for Flight swimming and for writing books. My computer is a critical part of my everyday life is a retired person. I had trouble with other shops. I like this shop vegetable. I've had nothing with good service from them at reasonable prices --what more can one say five Stars read more

The owner asked for my login which is against Apple's policy backed up by online advice from Apple. I have had my identity stolen since then. Don't give your code and maybe look for the other Apple repair shop nearby for security purposes read more

Beware!!!! Had to get the police involved for FRAUD and THEFT because I took in my computer for an easy AppleCare resolved in March and it's June and have yet to receive it back... and they've stopped responding to calls or texts. Police have just opened the investigation, but like do you really want to go through this whole hassle??? AppleCare said I'm better off just flying to Oahu next time to take it in person because they can't do anything since it's a third-party. Not worth the hassle!!!! read more

This place is awesome! Super friendly and so fast! He took care of my iPhone battery and was very quick and the price was great!! I definitely recommend them! read more

So I recently had my phone repaired here. I cannot recommend this place in good faith. The guy had to essentially replace my phone through parts. He was a nice enough guy. Before he started the repair, he said he backed everything up, cuz I wasn't sure if it was set up like that. When I picked up my phone he specifically told me I did not need to go to t mobile store to reactivate the cellular. Said I could do it online, through the chat assistance on computer. So I drove an hour home instead of 2 minutes to T-Mobile store. I was tired, had to pack up the truck to move the next morning, blah blah. Get on computer with T-Mobile....there's absolutely no way to reactivate online and I have to go to T-Mobile. Living in a rural island, I'm freaking out cuz places close early, I'm moving the next day and again, I'm far from town. So I spend another hour driving back to town. People do not have gas money like that. So that's extra stress. I do make it to t mobile in time. The lady gets my cellular reactivated. I'm now 3 hrs behind packing and moving schedule. It's dark and the road winding, so extra stress there too. Then I realize not everything is backed up to my cloud. I have employee appt on other side of island the next morning and cannot get back to T-Mobile. I've lost all my appointment information, so many apps with the info gone, texts that had the information gone, passwords to get the information gone. Luckily my job contacted me so that worked out. But now I'm realizing how much is actually gone. Sentimental texts from my friend that passed, special notes about my granddaughter, important notes regarding work and codes and history. I'm devastated. He said he backed it up, I told him I'm not great with technology, so please make sure.... He didn't and now it's just gone. And yes, I've gone back to T-Mobile for help, but nothing can be done. I've spent time on phone with apple trying any possible way to recover, it's not there. I repeat, I am devastated. He gets to go on with his day and a 'sorry'. But I get to stress, cry, grieve, spend time with multiple customer service people trying to get logged back into to whatever, driving all over island for help. So I don't recommend this place. read more

Quickly replaced my dying beater and got me back in short time. Great price and friendly service.

For three years my wife and I have had occasion to need occasional help with various Apple products. We love Macs but feel lucky that Jack Be Click is an Apple Store that can, when needed, send our equipment to Apple for free (AppleCare) repair. Knowledgeable, friendly, trustworthy- our kind of small business owner. read more

Although certified by Apple, he does not give much care, and is very disorganized, and even his "business place" is very unsanitary Does not want to give any repair service or care about the value of what you're handing him over to fix. read more

"Jack" was awesome and "fixed" the android in no time! Although each person has different issues, we're very satisfied and highly recommend "Jack." read more

Great fast service on Apple products. They are an authorized repair shop for Apple. Reasonable pricing for items that are no longer under warranty. read more

Very fast and decently priced service. They have lots of teplacements and things in stock. I go here for all my on island needs. Fixed my beats! Lots of thanks! read more

Jack Be Click - Beats fixed - Mobile Phone Repair Near Me - Kailua-Kona, Hawaii

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I was already finished with my battery replacement at another vendor. But Bailey was so kind and courteous he answered questions on how to buy an upgrade that was so kind and helpful. If I get iphone that needs repair I would use this store... read more

We got locked out of my daughters iPad after putting the code too many times. My own fault for changing it so often . I had first called apple and they tried to walk me through resetting it as that was the only way to get back in after being locked out but they couldn't help and suggested I take it in to be serviced. Jack Be Click is the ONLY authorized Apple servicer(? Is that what it's called? Lol) on this side of the island! And thank goodness for that otherwise we'd be out of luck. I called them and there was no answer but I did receive a text message not too long after and I inquired about my situation. I was able to walk in that very same day and he was able to get it up and working within 30-40 minutes. It was super affordable and we left with a happy 11 year old. Also, he has cool gaming systems you can play on while you wait! I had to do some other errands so we didn't get to play on it but he has an n64 with many games choices! Now I want to go buy one . read more

Bailey was able to repair my iPhone -- even an old iPhone at that -- in about an hour. Furthermore, he explained how the last repair had messed it up a little and what he did to correct their issue as well. He was kind about it and sympathetic and professional. If you're on the island and need something done with your iPhone, please head directly to Jack Be Click! Thank you, Bailey! read more

Quick change of iPhone battery. Really nice guy! No appt, walk in done in a little over an hour!!

Went in when my Iphone 10 wouldn't charge, they cleaned out the charging port free of charge! Took like 2 minutes, but they had the right tool to do it, and confirmed that it would charge after. Thank you Jack Be Click! I'll be going to you for all my Iphone/Mac issues. You earned a customer today! Mahalo. read more

On vacation to big island and my iPhone died. Bailey quickly diagnose the problem. Even told me it was under Apple care. I walked out with a working iPhone. Such a big help! read more

Excellent service, timely in repair, knowledgeable and cost efficient! Strongly recommend!!!

BEST SHOP ON BIG ISLAND! so i am visiting hawaii and needed a phone repair ASAP from cracking my screen very badly. Realized I didn't wanna void warranty so I looked up Apple car provider and up came Jack Be Click! (ONLY ONE AS WELL) I came in and was greeted very kindly! Showed my phone and was told exactly what was needed. Bailey was very professional and helpful got my screen ordered same day. Three days later he called and I walked in and he fixed my phone in less than an hour! Paid super cheap best prices on Big Island! Plus was kind enough to give me a free screen protector! Best service I've ever had even beats Apple service seriously! Will definitely be coming soon if I have another problem highly recommended!!! read more

Professional, Knowledgeable, quick, and responsive. Cracked my MacBook Air screen on Monday took it in on Tuesday and got it back by Friday.

Cracked my iPhone screen, and got it fixed in about an hour. Quick, professional and friendly service! Highly recommend!!

Stopped by for my AirPods Pro case to be evaluated due to charging issues, and left with them perfectly functioning! I expected to have to leave them overnight or even have them sent back to Apple for service. Nope. All done, same day, locally. Thank you! read more

Just wanted to express my appreciation for my recent high quality interaction with Bailey at Jack B Click. I needed repairs on both of my sons Iphone's and not only was Bailey very knowledgable and helpful he also lent my sons loaner phones free of charge while their phones were in for repair. In short, I highly recommend Jack B Click which to my knowledge is the only authorized Apple certified repair location in Kailua Kona. read more

Bailey is awesome, knowledgeable and professional. I'm here on vacation and my 6-month old iPad wouldn't connect to the resort wi-fi. Found Jack be Click on Yelp and saw that he's a Certified Apple Repair. Went in to have a professional check my tablet. He ran a diagnostic, connected to his internet and confirmed that it wasn't a hardware issue. He gave me some pointers on how to reset wi-fi on my iPad back at the resort. He spent at least 15 minutes, between the diagnostics and answering my questions. He charged me exactly ZERO!! read more

Fast and efficient service! If you have any Apple products I definitely recommend you going here.

I was amazed at how quickly my call was returned when I inquired about my problem with my iPad battery. The issue was diagnosed and confirmed within minutes of me walking in the door and I received a replacement iPad within less than a week! Couldn't be happier with the solution and the service. Also, I was impressed that this business was highly recommended by the other computer repair business in Kona (which doesn't work on iPads). read more

Bailey is the man! So stoked to have this shop in town!!! He has helped me numerous times as I am always breaking my electronics. Always quick and to the point. read more

Came in with an issue with my iPhone. Bailey was super sweet about although my phone needed a complete restore. He patiently and thoroughly answered all my apple related questions and charges very fair prices. I was referred by Verizon to his shop. Very trustworthy and knowledgeable. Very stoked to have a place for my apple issues as there isn't an apple shop on this island. read more

Dropped my iPad. Fortunately I had Apple care. Dropped it off and apple shipped a new one to Jack Be Click. Great service. Easy.

Bailey is awesome. Quickly diagnosed my issue, ordered the part and fixed it right the first time. Even found another issue on my MacBook Air and resolved that as well. It took him 45 minutes to repair once the parts were in and he returned my computer cleaned and ready to go. Highly recommend this guy. read more

I have been working on reclaiming an old computer with valuable files for almost a year. I spent hours on the phone with apple support. I was close to full recovery but my computer would not reset for a necessary second time. Apple recommended Jack Be Click as an authorized mac technician service. I took my computer in and the problem was a stuck key. They fixed the stuck key, reset my computer and reinstalled my updated software. When I picked up the computer they were extremely reasonable in compensation. They said they didn't do much but for me what they did was huge. They were honest and fast. I would definitely go back for further services. read more