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Kona IT Solutions

5.0 (7 reviews)
Open • 9:00 am - 5:00 pm

Services - Kona IT Solutions

Data recovery

Device support or repair

Home network installation

6 More Services

Cloud services

Telecom or network services

Server services

Mobile phone body repair

Mobile phone support

Video game console support

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4 years ago

Albert was flexible and quick. Knew his stuff and friendly. If I have other II issues I will ask Kona IT for assistance!

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5 years ago

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808 Computers

808 Computers

(97 reviews)

I traveled to Kona, Hawaii on Easter Sunday with plans to work remotely for the week. When I
read morearrived at my hotel, I realized I had made the worst mistake possible -- I forgot my computer charger. Not just any charger either, but a 170W charger for my ThinkPad, definitely not something you can just grab at Walmart or OfficeMax. Panicked (because that's who I am ), I called 808 Computers on Monday morning. Robert answered the phone, and I'm pretty sure he could hear the stress in my voice. I'm from Wisconsin, working remotely in Hawaii -- not ideal circumstances to suddenly be without a charger. My boss told me to relax, but that's just not in my nature. I came here to work remotely, and not working was not an option. We went into 808 Computers with my laptop, and Robert immediately plugged in his charger -- it started charging right away. He looked at me and said, "You can borrow this and bring it back on Friday." He didn't ask for my name. He didn't ask for my phone number. He didn't ask for payment, a deposit, or anything. I stood there in complete disbelief. I was fully expecting to pay top dollar to buy one or at least rent a charger. Instead, I was met with a level of kindness and trust I have honestly never experienced before. In my head, I wanted to hug him on the spot. Robert at 808 Computers absolutely took care of me when I needed it most. This kind of genuine customer service is beyond rare, and I will never forget it. I would highly recommend 808 Computers to anyone who needs anything computer-related. From a Midwest girl who forgot her charger -- I am forever grateful. Mahalo, Robert and 808 Computers!

I tried building a computer but it wouldn't boot, I dropped it off and they fixed it real quick. I
read morehad an iMac that was having display issues. The estimate was higher than my budget so I asked them to find it a good home. Then I had a software issue (technically bios) and everything was fine. They fixed it! But then there was a hardware issue. It's been more than 6 months. Last time I asked for an update, I got no callback. I showed up today and they knew me by name and gave me the runaround. I was patient, but now I'm expecting resolution. No fix, no fee, but what about when it's been 6+ months and no contact since October? I will be the first to admit that I'm bad at answering phone calls but if it takes more than 6 months to resolve a software issue... It's a good computer too. When I dropped it off, my work computer held me over. Now that I don't have a job, they are hurting me financially.

EDesign Group - After: E design

EDesign Group

(2 reviews)

After waiting almost 3 months to have 4 new large screen SONY's to be installed.. by an affiliate
read moreof Dish Network .. I was very disappointed with the installation I received. Wires everywhere. Each station honestly looked like a rats nest. and even after spending all day at my place, they left several items unfinished ... I complained, but the affiliate told me it would be another 3 weeks before they could fix the wiring. But honestly, it was more than just wiring. The crew that they sent out were inexperienced .. they chipped paint .. they drilled holes that they later didn't need... and ended up spending almost all day at my house & then charging me over $1100?? and at the end of the day they had to leave early because they had other appointments .. leaving several items unfinished. I'm very happy to report that my next phone call was to E design.. after reading a few of their 5 star reviews, I felt very confident that they would be able to help straighten this mess out. Days later .. Not only did E design help .. but they sent over a technician by the name of Mike who I would highly recommend. Mike worked all day tirelessly without food or anything to drink that I could see. ( Although I offered ). Mike was there on a mission from God. And he never stopped until the job was not only done to a satisfactory level... but I would easily say E designs exceeded any expectations I may have had. They were able to run all of my wiring behind the wall and when they were done, left only a nice pleasant area. I was proud of. I know my bill is gonna be high.. but I can tell you right now. They were worth every penny. And I would happily recommend their services to anyone that has an eye for detail & wants to have a system that is wired professionally. At this point, I will be using E design to further enhance the audio quality of my new home theater. And can't wait to have them back.!! I'm including a before and after picture of just one of the areas E design completed.

I can't say enough about these guys. John, Eric and Light have been incredibly responsive and
read moregiven us the highest level of customer service. My employer purchased a home on Maui and we were scrambling to move existing service before they arrived. It was A LOT of work with a million questions and these guys never missed a beat. They know their product so well and were able to access the system remotely for most adjustments leaving my employers to enjoy their vacation with as little interruption as possible. If you're looking for great service from techs who clearly know what they're doing and provide outstanding customer service, eDesign is worth looking into.

Kona IT Solutions - itservices - Updated May 2026

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