Compared to other computer repair shops, this really is as good as it gets. Usually, I feel like the computer repair guy isn't really listening to what I say because he's going to run all his own troubleshooting methods anyway. Annoying, but I've seen it enough, I accept it as just part of being an industry that not everybody understands. This was not the case here. I felt like Malama Tech was really interested in what I had to say about my problem and was invested in how he could make it better. Right off the bat, he pretty much had a good idea of where the problem was stemming from, because he -listened- to me, unlike the repair shop before. My problem was taken care of in about a week, even faster than the tech expected. And on top of that, Malama Tech provided small hardware pieces, (screws and such), that the other repair shop had lost and did not bother to replace. I was a little intimidated by the price tag, because it was a simple problem, but hey, if it works, it works, and several weeks later on my perfectly running computer, I am very satisfied. This is my new computer repair shop of choice. Thanks guys. read more

Emil Y. I was having problems with my laptop sending out emails with attachments. I am a business owner and do all my invoicing via email. I had heard about Steven of Malama Tech from my wife, who also runs her own business. In desperation I went to see Steven hoping for the best, even though I didn't have an appointment. When I got there, Steven was busy working on another computer but he said to leave my computer there in hopes that he could get to it that day. No more than a couple hours later Steven fixed my problem and then it was business as usual. I will definitely go to Steven for all of my computer technology problems. Thank you very much Steven for helping me out on no notice!!!! read more

Over 24 hours ago I had a major fail on my home desktop computer. I looked on Yelp for a local, reliable place to take it. Steven at Malama Tech not only offered friendly service but also offered a range of repair options to meet my budget - original manufacturers' pieces, used, refurbished. I really appreciated that. He took my computer and when it turned out to be a simpler repair than I expected he did just that without charging me for things I did not need. I appreciated that even more. He was able to get my computer back to me the same day, and when I got it home it started up and sounded like a new machine. Malama Tech will be my go-to place for all my computer services read more

Steven Yamamoto and his company Malama Tech provided my organization with excellent customer service in a courteous, professional manner. Even though we are located in Waimea, Steven and his team quickly scheduled time to set up our network and also made many recommendations to help with efficiency of our small nonprofit. They are always available to provide quick answers to any issues we have and offering remote assistance has saved us valuable time, assuring our system is secure and running properly. I highly recommend Steven and Malama Tech to anyone for your business or personal needs. Thank you so much Steven and Malama Tech! read more

I have had difficulty in Kona trying to find a good computer repair company. I called Malama Tech and took advantage if a special they were running . Not only did I have my laptop back the same day but it was running faster then ever before . I thought the office was very professional and centrally located . I believe they will also come to your place of business and pick up your computer also . After talking with the owner Steven I learned they also do way more then just computer repair . They can fulfil all of your IT needs for business owners or somebody like me who just needed my laptop fixed . Would highly reccomend them !! read more

At first I was a little worried about the price ( $99) for him to check out my computer because I knew the problem was something small and it turned out it was and he fixed it within a day, which is awesome but the better part was that I had a month of free repairs from the day I walked in. That deal was what made everything worth while because I stopped by at least three times after that with small problems that he fixed up quick and also taught me about the problems too so I would be able to fix anything similar myself. Overall this place was great and so was the customer service. I highly recomend read more

I run several small businesses and had 6 different email addresses funneling into one Outlook account. I had 4 different techs try to help me with the constant error messages and compatibility issues. After 2 years of frustration and wasted time and money, Steven figured it all out in one week. Everything has been running smoothly for about 6 months. Steven is very knowledgeable, but in the few instances my convoluted system stumped him he figure out the answer in short order. I highly recommend him! read more

I had previously bought my lap top through Malama Tech a few months ago. I was lifetime Mac/Apple user so I appreciated Steven taking the time to find me the best computer for my needs. Also I ran into to problem a few months ago and called Malama Tech immediately and Steven diagnosed my computer over the phone and I was able to drop my computer off and have it fixed by the end of that business day. Thank you Malama Tech for being so efficient and saving me time and money! read more

Came in for a consultation about water damage to my laptop, I received patient, unbiased and competent service. Absolutely no salesman-pressure or even a hint about taking up too much time. Completely satisfied. Later I came in because I needed a couple of screws to assemble my SDD, and I received them without further inquiry. We looked through what he had available and found the right ones. I was in and out in less than 5 minutes. Highly recommend this place. read more

A reliable email program is critical to our charter fishing business, as most of our clients book before they travel. Not being able to receive or respond to an email can cost us hundreds of dollars. When we started having issues with our program we consulted Steven, who recommended Microsoft Exchange and was able to set it up for us with, literally, NO down time. Everything is working beautifully now and business is great - thanks, Steven! read more

Steven Yamamoto and his company Malama Tech really are as good as it gets. You will get above and beyond customer service which is prompt and professional. You will get the most knowledgeable staff possible and all of your technology problems will disappear when you have Steven and his team working for you! Thank you, Steven!!!! read more

I spilled coffee on my laptop and Steven at Malama Tech was my laptop savior! He was very knowledgeable and thorough with explaining to me what the process was for attempting to fix my laptop. I received my laptop back in speedy time and it's working great!! Computer/Laptop problems... Malama Tech is the place to go! read more

Malama Tech is my favorite place to go for IT problems. Stephen is friendly, available, calm and knows his stuff. We've gone to him for a variety of problems and upgrades, and he always comes through! It's a relief to have found and IT repair store as competent as Malama Tech. read more

Fast, professional service for an array of IT needs...Malama Tech puts its customers' needs first...the time invested with the customer helps Malama Tech deliver the best solution...Steven is great to work with!...Malama Tech is my trusted IT partner! read more