A gentleman named Jonathan was there, probably the technician/owner. He quickly figured out the…read moreproblem and gave advice in what to do with my old phone that is probably about to not be operable. He was honest and his objective was to help me and to save money. High integrity. I definitely recommend this place .

Excellent service for a fair and honest price. I went here after my iPhone 13 pro max got the…read moregreen screen of death from seemingly out of nowhere. The technician was very knowledgeable about this kind of problem and happened to have in stock the exact part needed to fix it. He had it done quickly, properly and for a fraction of the price the manufacturer would have charged me. 10 out of 10, highly recommend.

I needed to get a new laptop as the one had finally stop working. I was able to get a new one at…read morethis store. The associate who helped me was very helpful. The one I was looking for was out of stock, so he suggested another one they had so I brought it. The cashier who helped me was very friendly and fast, .

Very easy nice and accommodating to my needs. Offered help very easy process. Will return for sureread more

My iPhone was cracked before I dropped it in a tide pool on Saturday. When I brought it home the…read morescreen wasn't responding and I couldn't swipe to unlock it. I let it dry overnight but by morning it still wasn't working. Luckily, I brought it in and Ashley and Levi explained what they could do to fix it starting with a complete drying of the iPhone. Ashley took it apart and they showed me where there was still salt water inside my phone and where it was starting to rust the metal. They dried the phone thoroughly then replaced the screen. I had my phone back in hand fully functional same day. Mahalo Levi and Ashley for quick service + for walking me thru my options

Hubby had phone in the ocean water while enjoying the manta rays. We stopped by and within 15…read moreminutes, it was fixed. Amazing service, great value and our vacation photos were saved!! Highly recommend

I will say their customer service is very good at being responsive and replying. I also love that…read morethey are apple approved so if you have apple care it's free for your covered product! I have a product that was out of warranty and their price that you have to pay to get it looked at gets applied to the total cost of the repairs needed and I think that's really good and ultimately why I did go with them! Mahalo Nui loa for helping me for the last 4 years now!

Well I went to get a repair, but was recommended that the repair would cost as much as a…read morereplacement. I would have rather had my pad repaired, but seemed like not an option. Not sure I would recommend this place as it seems they would rather sell than fix.

Went in to get my iPhone 11 Pro screen repaired after an unfortunate accident shattered the screen…read more Pros: quick, mediocre "fix". Acceptable for those with old devices where no warranties are covered. Cons: I was not informed before consenting to fix that my iPhone would always have the software error status that Apple cannot verify that the screen is an Apple certified screen. This voids any and all warranties through Apple, including Apple Care. Customers should be informed that this status will always be present before consenting to having their iPhone serviced by Phone Guru. The alert will never go away. I would also say, for anyone who comes in not knowing their Apple Care status, that Phone Guru should inform them of the status of their Apple Care before servicing their device. I was charged $140 plus tax to have the screen repaired. You might say I should have known this, and I understand trying to run a business and make money, but Roman didn't even mention that AppleCare was on my current device. Regardless, the repair screen is darker than the original Apple display, does not have Apple True Tone display features, is less clear, and regularly freezes and becomes unresponsive to the touch screen, requiring that I click one of the side buttons which puts the display to sleep in order for the touch screen to be responsive again. Also, my cellular service has been impacted and is much slower to respond than it was prior to the fix. Unfortunately I cannot recommend this business for any repairs. You're better off sending them in to Apple and paying their fees. For old devices which aren't covered though, this is a good choice if you're in a pinch while on vacation, or have a much older device.

Great service, highly recommend. Grandson phone fell and shattered, Fixed like brand new.read more

Everything went well and Henry helped me with other issues my phone had…read more HiGHLY recommended!

Replacement part took its time arriving but Henry stayed on top of it. Laptop works like new now…read more Affordable, friendly, and close to Bananarama bakery. Winning!

This place is awesome! Super friendly and so fast! He took care of my iPhone battery and was very…read morequick and the price was great!! I definitely recommend them!

So I recently had my phone repaired here. I cannot recommend this place in good faith. The guy had…read moreto essentially replace my phone through parts. He was a nice enough guy. Before he started the repair, he said he backed everything up, cuz I wasn't sure if it was set up like that. When I picked up my phone he specifically told me I did not need to go to t mobile store to reactivate the cellular. Said I could do it online, through the chat assistance on computer. So I drove an hour home instead of 2 minutes to T-Mobile store. I was tired, had to pack up the truck to move the next morning, blah blah. Get on computer with T-Mobile....there's absolutely no way to reactivate online and I have to go to T-Mobile. Living in a rural island, I'm freaking out cuz places close early, I'm moving the next day and again, I'm far from town. So I spend another hour driving back to town. People do not have gas money like that. So that's extra stress. I do make it to t mobile in time. The lady gets my cellular reactivated. I'm now 3 hrs behind packing and moving schedule. It's dark and the road winding, so extra stress there too. Then I realize not everything is backed up to my cloud. I have employee appt on other side of island the next morning and cannot get back to T-Mobile. I've lost all my appointment information, so many apps with the info gone, texts that had the information gone, passwords to get the information gone. Luckily my job contacted me so that worked out. But now I'm realizing how much is actually gone. Sentimental texts from my friend that passed, special notes about my granddaughter, important notes regarding work and codes and history. I'm devastated. He said he backed it up, I told him I'm not great with technology, so please make sure.... He didn't and now it's just gone. And yes, I've gone back to T-Mobile for help, but nothing can be done. I've spent time on phone with apple trying any possible way to recover, it's not there. I repeat, I am devastated. He gets to go on with his day and a 'sorry'. But I get to stress, cry, grieve, spend time with multiple customer service people trying to get logged back into to whatever, driving all over island for help. So I don't recommend this place.

I've been in lifelong AT&T Customer. This is the worst experience I've ever had and I was in the US…read moreNavy. I would lie too, misinformed never sent email explaining all the processes in the 14 day return plan it took me almost 2 weeks to get to where I'm at to figure out that I got screwed over so I'm taking legal action against the corporate store AT&T. Through the Attorney General's office on the mainland. And the Department Of Commerce & Consumer Affairs here on the Big Island once I win that one. I will see AT&T in a civil suit! Decoration of human rights, article 5, no one to be subject to torture, cruel, inhumane, degrading, treatment or punishment! This is the way AT&T corporation is treated a lifelong customer shows where the loyalty delays. I'm just a number! Piss off AT&T!!!!

Sucks, does not answer a phone call or advisors are totally lazy. At&t should close that store. Or…read morereplace personnel.