Overall I've had a good experience with Verizon and haven't had any issues with service or my…read moreaccount. Everything works as it should, which I appreciate. The only downside was the long wait at the store -- it wasn't even busy, but it still took a while to get helped, which was a little frustrating and felt like there just weren't enough employees working. Other than that, no real complaints. If they improved wait times, it would easily be five stars.

Just the absolute worst carrier. 3G speeds at 5G prices, right in the middle of Hilo town. You only…read moreget the 4G icon here, although the 5G icon appears if travel to Honolulu. Attach the phone to my windowsill just to stream voice news over the phone? Everyday. Having a phone conversation from my desk impossible between 5pm to 8pm. Visiting their store in town is a nightmare, couple months ago, receiving two conflicting answers to one simple question regarding my Verizon Jetpack. Just the absolute worst.

exceptional customer service. I had a complicated issue transferring a phone from verizon to at&t…read moreand Dominic was very patient, sincere and kind which made the experience very enjoyable. I highly recommend the store. I admire how all of the staff works together in a harmonious way. whoever manages this store must be very caring. I can tell everyone is treated well.

The woman manager in charge who was working on 9/16/2026 during the afternoon shift, is rude and…read moreunprofessional. She really needs to learn patience and how to actually deal with customer service. Ive heard 3 complaints just from one day. You dont threaten customers because you are stressed out. As someone who works in customer service it was appalling to see her speak to Kupuna so harshly and disrespectful. She needs a course in Empathy towards both her staff and customers.

A gentleman named Jonathan was there, probably the technician/owner. He quickly figured out the…read moreproblem and gave advice in what to do with my old phone that is probably about to not be operable. He was honest and his objective was to help me and to save money. High integrity. I definitely recommend this place .

Excellent service for a fair and honest price. I went here after my iPhone 13 pro max got the…read moregreen screen of death from seemingly out of nowhere. The technician was very knowledgeable about this kind of problem and happened to have in stock the exact part needed to fix it. He had it done quickly, properly and for a fraction of the price the manufacturer would have charged me. 10 out of 10, highly recommend.

we were visiting from out of town and our phone broke and Lexi was so helpful and patient with our…read moreunique circumstances. I also couldn't help but notice how thoughtful and patient she was with the gentleman before us helping him try to figure out his phone. Transferring your phone and waiting can be a stressful process that she made it very easy and quick. All of the people inside of the T-Mobile were very helpful and very nice.

Poor service constant wifi issues many drop calls phone bill 3x what I was quoted, never worked on…read moreboth lines when we travelled internationally. Try mint instead at least the bill will be 1/3 the price without constant mis charges

Extremely rude and unhelpful staff. The lady that I spoke with would cut me off and not let me…read morefinish explaining my issue. I will be changing providers!

Beware of this store, the people I have dealt with only try to jack your plan up. Everytime i go…read moreinto this store I always come out disappointed. I am switching provider because of the customer service at this place is horrible. Its only evident that alot of the employees are not competent. Went to the store yesterday and there not even open. I'm done with ATT after over 20 years with them.

I want to thank Ramon for his help assisting me buy my new phone, as well as learning to use it…read more It's complicated for a person of my age. His patience and kindness as well as knowledge are rare and appreciated! Shout-out to Spectrum for hiring such an amazing young man! Mahalo, Andrea Johnson

Store Manager James Matabishop is a horrible store manager. He said he couldn't do anything but…read moregive me a $10 credit, regardless of the last rep telling me the wrong information. She had told me to upgrade and come back 30 days later. I found out today today, at the time of that encounter, she had only been there a month. I told them this is unacceptable. The store manager stated, "This is a he-said, she-said situation." I told him, Why did the rep upgrade my plan and tell me to come back in 30 days? That was actually written in her notes. This is the third time Spectrum can't do anything about an issue except offer a $10 credit today. Then the store manager told me, " Sorry, I have only been here 3 months, but I can't do anything except give you a $10 credit." I asked for his boss, and he said, " Well, it's late, and they're probably on the H-1." He still didn't let me speak to anyone or continue to apologize for the inconvenience and ask me to please come back tomorrow for when his boss would be available. The customer service rep, had apologized more than he did. I insisted on speaking to someone in the company that's higher and he said there's no one. I said," so you're saying that 100% there's no one else you can call?" he said, "well, I can call a lot of people," so I said, "then let me speak with one of them." He went to the back for about 20 minutes and said,"I emailed your concerns." I asked for a copy, he said'" I can't give out company emails," I replied,"you can cross out the email addresses I don't need that, I just want a copy so you can show me that you tried your best to help me." He replied,"I am not giving out company documents." Such horrible service. I am going to switch my phone, internet, and cable to a different carrier. *Not all was verbatim. But most is his words.

I would like to give a "shout out" to OfficeMax for hiring such kind, respectful& professional…read moreemployees! CHELSEA IS AWESOME! She went over& above helping me with my business this morning! I will be back! I appreciate her helpfulness!! Mahalo, Andrea

Terrible customer service today. Whoever the woman is running the printing desk. Unbelievably rude…read moreto Kūpuna. No longer will my business ever come here.

Two occasions now they have helped me fix my devices :) (iPhone and laptop screen). Quick and…read morequality service that was reasonable and professional. Highly recommend!

This store is a total rip off. They told me a phone case I was interested in was a certain…read morebrand-name brand. The phone cases are on a shelf, but not in the original boxes. The clerk went in the back, put my chosen case in its box and charged me for what I now know is much more $ than what I would have paid for the actual name brand case. I thought the name on the box was the model name of the case, as it's similar to the real item's model name. I should have questioned it, but I trusted the clerk knew what she was doing. When I arrived home I opened the box and found it was a cheap knock off brand.

Harmony Kawelu was the most AMAZING assistant I have ever met in my life. She was so helpful,…read moreresourceful, and skilled, she helped my family identify all the accessories and services we needed to communicate with one another successfully. I highly recommend this establishment if you are looking for affordable, quality phones and accessories.

Havent had a bad experience other than the store smelling like smoke. Yet when you walk in. You can…read moresee the store is ran by tweekers....look like the had a job fair at a garbage pail kids convention. Some money is going to be messed up somewhere!

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.