A gentleman named Jonathan was there, probably the technician/owner. He quickly figured out the…read moreproblem and gave advice in what to do with my old phone that is probably about to not be operable. He was honest and his objective was to help me and to save money. High integrity. I definitely recommend this place .

Excellent service for a fair and honest price. I went here after my iPhone 13 pro max got the…read moregreen screen of death from seemingly out of nowhere. The technician was very knowledgeable about this kind of problem and happened to have in stock the exact part needed to fix it. He had it done quickly, properly and for a fraction of the price the manufacturer would have charged me. 10 out of 10, highly recommend.

Two occasions now they have helped me fix my devices :) (iPhone and laptop screen). Quick and…read morequality service that was reasonable and professional. Highly recommend!

This store is a total rip off. They told me a phone case I was interested in was a certain…read morebrand-name brand. The phone cases are on a shelf, but not in the original boxes. The clerk went in the back, put my chosen case in its box and charged me for what I now know is much more $ than what I would have paid for the actual name brand case. I thought the name on the box was the model name of the case, as it's similar to the real item's model name. I should have questioned it, but I trusted the clerk knew what she was doing. When I arrived home I opened the box and found it was a cheap knock off brand.

Extremely rude and unhelpful staff. The lady that I spoke with would cut me off and not let me…read morefinish explaining my issue. I will be changing providers!

Beware of this store, the people I have dealt with only try to jack your plan up. Everytime i go…read moreinto this store I always come out disappointed. I am switching provider because of the customer service at this place is horrible. Its only evident that alot of the employees are not competent. Went to the store yesterday and there not even open. I'm done with ATT after over 20 years with them.

Overall I've had a good experience with Verizon and haven't had any issues with service or my…read moreaccount. Everything works as it should, which I appreciate. The only downside was the long wait at the store -- it wasn't even busy, but it still took a while to get helped, which was a little frustrating and felt like there just weren't enough employees working. Other than that, no real complaints. If they improved wait times, it would easily be five stars.

Just the absolute worst carrier. 3G speeds at 5G prices, right in the middle of Hilo town. You only…read moreget the 4G icon here, although the 5G icon appears if travel to Honolulu. Attach the phone to my windowsill just to stream voice news over the phone? Everyday. Having a phone conversation from my desk impossible between 5pm to 8pm. Visiting their store in town is a nightmare, couple months ago, receiving two conflicting answers to one simple question regarding my Verizon Jetpack. Just the absolute worst.

I would like to give a "shout out" to OfficeMax for hiring such kind, respectful& professional…read moreemployees! CHELSEA IS AWESOME! She went over& above helping me with my business this morning! I will be back! I appreciate her helpfulness!! Mahalo, Andrea

Terrible customer service today. Whoever the woman is running the printing desk. Unbelievably rude…read moreto Kūpuna. No longer will my business ever come here.

I will say their customer service is very good at being responsive and replying. I also love that…read morethey are apple approved so if you have apple care it's free for your covered product! I have a product that was out of warranty and their price that you have to pay to get it looked at gets applied to the total cost of the repairs needed and I think that's really good and ultimately why I did go with them! Mahalo Nui loa for helping me for the last 4 years now!

Well I went to get a repair, but was recommended that the repair would cost as much as a…read morereplacement. I would have rather had my pad repaired, but seemed like not an option. Not sure I would recommend this place as it seems they would rather sell than fix.

exceptional customer service. I had a complicated issue transferring a phone from verizon to at&t…read moreand Dominic was very patient, sincere and kind which made the experience very enjoyable. I highly recommend the store. I admire how all of the staff works together in a harmonious way. whoever manages this store must be very caring. I can tell everyone is treated well.

The woman manager in charge who was working on 9/16/2026 during the afternoon shift, is rude and…read moreunprofessional. She really needs to learn patience and how to actually deal with customer service. Ive heard 3 complaints just from one day. You dont threaten customers because you are stressed out. As someone who works in customer service it was appalling to see her speak to Kupuna so harshly and disrespectful. She needs a course in Empathy towards both her staff and customers.

I want to thank Ramon for his help assisting me buy my new phone, as well as learning to use it…read more It's complicated for a person of my age. His patience and kindness as well as knowledge are rare and appreciated! Shout-out to Spectrum for hiring such an amazing young man! Mahalo, Andrea Johnson

Store Manager James Matabishop is a horrible store manager. He said he couldn't do anything but…read moregive me a $10 credit, regardless of the last rep telling me the wrong information. She had told me to upgrade and come back 30 days later. I found out today today, at the time of that encounter, she had only been there a month. I told them this is unacceptable. The store manager stated, "This is a he-said, she-said situation." I told him, Why did the rep upgrade my plan and tell me to come back in 30 days? That was actually written in her notes. This is the third time Spectrum can't do anything about an issue except offer a $10 credit today. Then the store manager told me, " Sorry, I have only been here 3 months, but I can't do anything except give you a $10 credit." I asked for his boss, and he said, " Well, it's late, and they're probably on the H-1." He still didn't let me speak to anyone or continue to apologize for the inconvenience and ask me to please come back tomorrow for when his boss would be available. The customer service rep, had apologized more than he did. I insisted on speaking to someone in the company that's higher and he said there's no one. I said," so you're saying that 100% there's no one else you can call?" he said, "well, I can call a lot of people," so I said, "then let me speak with one of them." He went to the back for about 20 minutes and said,"I emailed your concerns." I asked for a copy, he said'" I can't give out company emails," I replied,"you can cross out the email addresses I don't need that, I just want a copy so you can show me that you tried your best to help me." He replied,"I am not giving out company documents." Such horrible service. I am going to switch my phone, internet, and cable to a different carrier. *Not all was verbatim. But most is his words.

I needed to find someone with the tools to get a jammed stylus nib out of the barrel, and went to…read morethe right place! Not only was the person there friendly and helpful, but they also support Aloha Ili'o (animal shelter). They got the nib out of the S Pen in under 5 minutes and were very transparent about - "Here's the piece that was stuck," so I could see the work for myself. Not only was this worth my time, but I know the money was also benefiting unhoused/lost and injured pets post hurricane.

I had such a satisfying experience with Levi at Hawaii Cell Phone. Forget me trying to explain what…read morewas going on with my computer bc I am a techno dinosour. Nah, this review is about Levi and his professionalism (yet friendly and soooo dang smart). He clearly cares about each customer's situation. I know this bc I was there for awhile and witnessed four customers come and go with their sick devices in need of wellness. This guy, Levi, has got it goin on and the place is oozing with aloha. It's a bummer to have a sick device, but you can feel comfort in knowing you're in good hands. Go, you'll see for yourself!

A HUGE SHOUT OUT TO POHAI! I took my 99yr Aunty shopping…read moretoday at Target. Suddenly, she was too tired to finish the sm list. I ask Pohai for help. He IMMEDIATELY ask what I needed. He took us straight to the vacuum she wanted, went to get two things in two different sections of the store, then met us back@check out! It's one thing to ask for help finding an item..but, the way Pohai safely hurried to help an elder..well, it just doesn't seem to be that important anymore? ..so when it is..got to be addressed! Mahalo Pohai for being a kind, considerate& knowledgeable team member! Mahalo Target for hiring him!

Pickup is convenient! Do NOT get Shipt!…read more You cannot return items & they do not tell you this upfront. It is extremely difficult to get a hold of a live person. They think noting of telling you an arrival time and then change it to the next day. So, don't count on them if you need something right away. I think shoppers must "claim" your order and several others, so delivery takes a long time. I will not renew my subscription. The one is for the second to last order. It is okay if you never need to return anything. I will do pickup instead.